A buying guide to eBayThe eBay WebsiteGetting StartedLogging on : Username and PasswordMy eBayBuying on eBayLogging off th...
A Learners guide to eBayTable of ContentsWhat is eBay?                                                       4How does it ...
A Learners guide to eBayWhat if you change your mind?                                      31What if the goods or services...
A Learners guide to eBay       Introduction to Ebay - a learners guide    What is eBay?    eBay is an online auction and s...
A Learners guide to eBaySimply, eBay is:     A place to buy. Get nearly anything you need or want at prices better than y...
A Learners guide to eBay          consumer electronics items like computer parts and mobile phones that release toxic     ...
A Learners guide to eBayWhat do I need in order to use eBay?In order to register and use eBay, you will require;          ...
A Learners guide to eBay             The eBay Website             Type in www.ebay.ie in to your internet browser address ...
A Learners guide to eBay   Community takes you to the page where you can find the latest news and announcements,   chat wi...
A Learners guide to eBayGetting Started - How to register on eBayYou must be a registered user to buy on eBay. It’s fast, ...
A Learners guide to eBay                    5. Fill in all information required                    6. Click               ...
A Learners guide to eBay    7. Activate you account by clicking the link in your email , A new window opens eBay       wel...
A Learners guide to eBayThe eBay Homepage                                           Click here                            ...
A Learners guide to eBay            You are now logged into eBay.                              NOTE: Keep your username an...
A Learners guide to eBay                                        Check your                                         message...
A Learners guide to eBayCustomize what you see in My eBayWant to add or move sections around? Change the header color? Del...
A Learners guide to eBayView or respond to messagesThe Messages tab displays messages youve received from eBay or other eB...
A Learners guide to eBay    •   Fixed price items are easy to identify because they have a "Buy It Now" button with a     ...
A Learners guide to eBay    •   You may pay less than your bid if you win. When you win an auction you always        actua...
A Learners guide to eBay         The next screen to appear will show the search results         The search results will ...
A Learners guide to eBay          It will display more information and images about product and the seller          On t...
A Learners guide to eBay     By clicking on the seller “dazchaplin” you are getting to see a better breakdown of his     ...
A Learners guide to eBay     You can also choose to contact the seller if you have any questions about the itemHow to con...
A Learners guide to eBay     If you are happy with the results and want to place a bid, type in the amount you wish      ...
A Learners guide to eBay     Next you will see the following screen Congratulating you that you are the highest      bidd...
A Learners guide to eBay     After the time on the time runs out, If you are still the highest bidder you will receive an...
A Learners guide to eBay     Select the type of payment you wish to use, For example “PayPal” , where you log into      y...
A Learners guide to eBay                           Shop with ConfidenceeBay’s Safety CentreOn the eBay homepage there is a...
A Learners guide to eBay                 o Buying with confidenceKnow your RightsShopping on the internet and on eBay is g...
A Learners guide to eBay    •   their VAT number, if their online activities are subject to VAT.For further information we...
A Learners guide to eBayThe Office of Fair Trading (OFT) has a duty under the Regulations to consider complaints madeto it...
A Learners guide to eBayrequirement before the contract was made (otherwise, the seller is responsible for collectingthe g...
A Learners guide to eBayWhen a business seller is selling an item to a consumer, any loss and damage to the goods thatoccu...
A Learners guide to eBayWhat if things go wrong?If you believe youve suffered a breach of contract or consumer legislation...
A Learners guide to eBayLogging Off eBayHow to sign out of eBay    On the top of the screen where your username is listed...
A Learners guide to eBayBusiness StrategyI found ebay to be a very interesting sight , where you could actually type anyth...
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  1. 1. A buying guide to eBayThe eBay WebsiteGetting StartedLogging on : Username and PasswordMy eBayBuying on eBayLogging off the eBay Website
  2. 2. A Learners guide to eBayTable of ContentsWhat is eBay? 4How does it Work 6What do I need in order to use eBay? 7The eBay Website 8 Logging into eBay 12 Logging in: Username and Password 13 My eBay 14 What is My eBay? 15 Track what you buy and sell 15 Customize what you see in My eBay 16 View or update your account information 16 View or respond to messages 17 Use applications to help you manage your selling activities 17Buying on eBay 17How to Bid (What You MUST Know) 18 How to place a Bid on an Auction 19How to contact a seller 23Placing a bid 23How to pay for your item 26 eBay’s Safety Centre 28Know your Rights 29General Advice 29What information must a business seller give you? 29What have you agreed to? 30What if the sellers terms of sale are unfair? 30Natalie HunterS00014932 2
  3. 3. A Learners guide to eBayWhat if you change your mind? 31What if the goods or services you receive are not up to scratch? 32How can I tell whether I am buying from a business seller? 33What if things go wrong? 34Logging Off eBay 35How to sign out of eBay 35Business Strategy 36Personal Experience 36Natalie HunterS00014932 3
  4. 4. A Learners guide to eBay Introduction to Ebay - a learners guide What is eBay? eBay is an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide.The eBay Homepage Natalie Hunter S00014932 4
  5. 5. A Learners guide to eBaySimply, eBay is:  A place to buy. Get nearly anything you need or want at prices better than you can find in traditional shops or even online stores. There are good deals and bad deals.  A place to sell. Whether youre a retailer or just an average Joe (or Jane) cleaning out your garage, nearly anything you list on eBay will sell if youre flexible enough about the price. eBays global reach can even move unusual items that arent in demand in your own neighborhood.  A place to shop. Because of the immense variety of things that can be found for sale on eBay, many members have discovered that eBay is one of the best places in the world to window or comparison shop. Item listings often include photos, detailed descriptions, and owner experiences. Because you can see lots of the same item side-by-side in various conditions and know what each one sold or is selling for, eBay gives you insight into the real market value or "street value" of most types of goods around the world.  A place to collect. eBay is the worlds largest marketplace for rare, discontinued, collectible, or hard-to-find items, no matter what the type or price. Whether youre looking for turn-of-the-century box cameras, hand-made Victorian doilies, Soviet army service medals, or 1980s vintage arcade games, eBay will give you a better selection than just about anyone else anywhere.  A website. There is no physical eBay store. Founded in San Jose but now operated from several cities, eBays service exists entirely online, and all aspects of business other than the delivery of bought and sold items themselves are typically handled through the eBay website.  Free for buyers and inexpensive for sellers. It costs nothing to become an eBay member, to shop for goods, or to purchase goods from eBay sellers. Sellers pay a minimal amount to list items for sale and another small percentage of the value when an item is sold. There are no monthly fees or other hidden costs.  Green. eBay is has proven to be a boon to the environment. Millions of tons of goods that would otherwise go into landfills or more resource-intensive recycling programsNatalie Hunter instead find new homes every year thanks to eBay. Some of these goods includeS00014932 5
  6. 6. A Learners guide to eBay consumer electronics items like computer parts and mobile phones that release toxic substances once theyre discarded and exposed to the environment. How does it Work You dont have to register to take a look at whats available on eBay, but you do need to register if you want to buy or sell. For Example:Step by step process on how ebay works 1 - Ann recieves a new watch for Christmas and decides to sell the old one. She creates an Auction Listing for the watch on eBay. 2 - Dring the course of the Auction, hundreds of potential buyers searching for a used watch, at Anns listing and Bid on it. 3 - At the end of the Auction the person with the highest bid is Ben. Ben gets an email from ebay telling him he is the winner and explains how he can pay Ann. 4 - Ben pays Ann and provided her with his address. 5 - Ann posts the watch to Ben who is very pleased with the great deal. Natalie Hunter S00014932 6
  7. 7. A Learners guide to eBayWhat do I need in order to use eBay?In order to register and use eBay, you will require;  An email address, this can be acquired at www.gmail.com and follow the step by step guide  A credit card, a prepay credit card can be acquired at www.3v.ie and follow the step by step guide In order to ensure safe and secure payment through eBay, it is recommend to set up a PayPal account; this can be acquired at www.paypal.com/ie.Natalie HunterS00014932 7
  8. 8. A Learners guide to eBay The eBay Website Type in www.ebay.ie in to your internet browser address bar to open the eBay website The eBay Homepage Click here to register My eBay and other quick linksAlready amember, Clickhere to sign in Navigating around the eBay website My eBay takes you to your personal my eBay page where you keep track of all you’re buying and selling activities, account information and favorite activities. Natalie Hunter S00014932 8
  9. 9. A Learners guide to eBay Community takes you to the page where you can find the latest news and announcements, chat with fellow traders in the eBay community, find charity auctions and find out more about eBay. Help takes you to the help area which can answer many of your questions as well as keep you informed of eBay rules and regulations. eBay Logo click the eBay logo and it will take you back to the homepage. Contact us Click here but you will have to sign in (which isn’t helpful if your account has been hijacked) Registered Click here to join the eBay Community. Sitemap Provides you with a bird’s eye view of the eBay World. Search Text Box Enter in you search criteria here for the item you are looking for. E.G. Happy Feet DVDSearch Criteria First search result of the Search Results DVD. Shoes 0 bids and starting bid of €3.46, it shows it will post to Ireland and there is only 7minutes remaining until end of auction Natalie Hunter S00014932 9
  10. 10. A Learners guide to eBayGetting Started - How to register on eBayYou must be a registered user to buy on eBay. It’s fast, free and easy!Follow the steps below: 1. Open your internet browser i.e. Internet Explorer or Firefox 2. Type the eBay website address into the address bar; www.ebay.ie 3. The eBay webpage opens displaying the homepage 4. Click on to set up a new account, the next screen to appear isNatalie HunterS00014932 10
  11. 11. A Learners guide to eBay 5. Fill in all information required 6. Click and the next webpage instructs you to “Check your email” to activate your accountClick here to check youGmail account Natalie Hunter S00014932 11
  12. 12. A Learners guide to eBay 7. Activate you account by clicking the link in your email , A new window opens eBay welcoming you as a new eBay member Congratulations! You are now a member of the eBay Community........Lets start shopping! A buyers guide to eBayLogging into eBay  Open your internet browser i.e. Internet Explorer or Firefox  Type the eBay website address into the address bar; www.ebay.ie  The eBay webpage opens displaying the homepageNatalie HunterS00014932 12
  13. 13. A Learners guide to eBayThe eBay Homepage Click here to sign in Logging in: Username and Password  Click “Sign In”  You are prompted for you username and password  Click in the Username box and type in your username  Click in the Password box and type in your username  Press the Sign in button Username & password Boxes Sign in Button Natalie Hunter S00014932 13
  14. 14. A Learners guide to eBay You are now logged into eBay. NOTE: Keep your username and password safe. However if you do lose it, you can click on the Having Problems Signing in? Get Help Button and follow further instruction on retrieving your username and password. My eBay When you log in you immediately arrive your homepage. At the top of the screen you will see a button called My eBay, Click on it It will then bring you to My eBay webpage Natalie Hunterto return to S00014932Click here 14homepage,(See note 1)
  15. 15. A Learners guide to eBay Check your messages  Note 1: This is also known as the Cookie Trail – The cookie trail is like stepping stones of where you have just come from. Therefore if you click Home it will bring you back to the homepageWhat is My eBay?My eBay lets you track your buying and selling activity, send and receive secure emails, andupdate your account information. If you buy or sell on eBay regularly, youll want to go to MyeBay when you sign in.To go to my eBay, click My eBay at the top of most pages.Track what you buy and sellOn the Activity page, use the links on the left to track your buying and selling activity. • Buy tracks items youve purchased or bid on, as well as items youre watching. • Sell tracks items youre selling or previously listed for sale. • Organize tracks your saved searches and favorite sellers.Tip: The Shortcuts list, which appears on the bottom left side of the page, lets you go to othereBay pages quickly. You can edit the Shortcuts list to include the pages you use most by clickingthe Edit Shortcuts button.Natalie HunterS00014932 15
  16. 16. A Learners guide to eBayCustomize what you see in My eBayWant to add or move sections around? Change the header color? Delete items in your watchinglist? Learn how to customize My eBay to fit your needs.View or update your account informationTo see or change your account information, click the Account tab in My eBay. Youll see yourfinancial and billing information.It also allows you to update other information:  Personal Information Update your user ID, password, telephone PIN, About Me page, email address, mailing address, and automatic payment method.  Addresses Update your registration, payment, and shipping addresses.  Communication Choose how and when you receive notifications from eBay Preferences about your buying and selling activities. Also, choose how members communicate with you.  Site Preferences Update your selling and general preferences.  Seller Dashboard Keep track of how youre doing as an eBay seller.  Feedback Keep track of Feedback you’ve received and Feedback you need to leave for others.  PayPal account View your PayPal account information.  Half.com Account Access and manage your Half.com account information.  Seller Account View billing information for your seller fees, along with links to payment methods. Also, view statements for any applications for eBay youre subscribed to.  Donation Account Go to eBay Giving Works, where you can make donations, request tax receipts, and more.  Subscriptions Subscribe to tools for selling and buying on eBay.  Resolution Center Resolve problems with other members.Natalie HunterS00014932 16
  17. 17. A Learners guide to eBayView or respond to messagesThe Messages tab displays messages youve received from eBay or other eBay members.If you receive a message from eBay at your registered email address, youll also find a copy of itin your messages in My eBay. This duplicate message in My eBay verifies that the email isauthentic and not a spoof (fake) email.Use applications to help you manage your selling activitiesIf you sell on eBay, youll have access to third-party applications that help you with your sellingactivities.To see which applications youre subscribed to, click the Applications tab in My eBay. To see alist of all the applications available, click the Go to Apps Center link.Buying on eBayThere are two types of shopping for items on eBay;  Fixed price, buy it now  AuctionNatalie HunterS00014932 17
  18. 18. A Learners guide to eBay • Fixed price items are easy to identify because they have a "Buy It Now" button with a price listed next to it. You can buy this kind of item simply by clicking the "Buy It Now" button. You will pay the price listed next to the button. • Auction items have a "Place Bid" button next to a box for entering bids and show a "current bid" price. Auction items are open to bids for a predetermined amount of time. When time is up, the item is declared "sold" to the highest bidder. • A few items have both kinds of buttons and show two prices at once. Items like this are for sale both ways. If nobody uses the "Buy It Now" button, the item goes to the highest bidder when time is up.How to Bid (What You MUST Know)If an item youre interested in has a "Place Bid" button (meaning that its an auction item), youllhave to bid on and "win" it in order to buy it. To do so, enter a money value into the box (yourbid) and click "Place Bid."Before you decide to bid, however, but there are some things youshould know: • eBay auctions accept bids only for a specific amount of time. In a traditional non-eBay auction, bidders frantically place competing bids. When bidding slows to nothing, the auctioneer pounds the gavel and the item is sold. On eBay, auctions are open to bids for exactly 1, 3, 5, 7, or 10 days. When time is up, the high bidder wins, even if people are still frantically bidding. • You must place a bid that is higher than the current bid. Below the bidding box, youll see the text "Enter (some amount) or more." This amount is the current minimum bid; you must enter at least this amount if you want to bid.Natalie HunterS00014932 18
  19. 19. A Learners guide to eBay • You may pay less than your bid if you win. When you win an auction you always actually pay only a small amount more than the next highest bid-even if your bid was thousands of Euro more. • If your bid wins, you must buy. Your bid on an auction is a legally binding contract. If when time runs out your bid is the highest, you have purchased the item and must pay the seller for it. • Use 1-Click Bid to place small bids. In the last 15 minutes of an auction youve bid on in the past, you can instantly bid one increment higher than the current bid by clicking the "1-Click Bid" button. • Other bidders may be using the automatic bidding system. Because many shoppers use eBays automatic bidding system, eBay auctions may not behave in ways that make sense to you. The good news is that you can use the automatic bidding system, too.Technically, this is all you need to know to bid on eBay auction items. Learning about eBaysautomatic bidding system, however, can reduce your frustration and improve your biddingsuccess.How to place a Bid on an Auction  Log in to eBay, www.ebay.ie, using your username and password  Search for an item you are looking for using the search box , For example, “Roxy Wallet” and click searchNatalie HunterS00014932 19
  20. 20. A Learners guide to eBay  The next screen to appear will show the search results  The search results will display o a picture of the item, o a brief description, o information on the seller (only if top rated), o weather the item is for auction or Buy it now , o the price of the postage and o finally the time left to the end of the auction or listing  Select the item you want to buy or find out more information aboutNatalie HunterS00014932 20
  21. 21. A Learners guide to eBay  It will display more information and images about product and the seller  On the left of the page there more information about the seller, This particular seller is Top Rated and has 99.8% positive feedback Top rated seller LogoUsername and Feedback  Feedback is an important part of the eBay community. When you understand what the numbers and stars mean, you’ll find it easier to evaluate a member’s reputation. Feedback is calculated into scores and stars, to read more on this go to; www.ebay.ie/help/feedback/scores-reputation.html Natalie Hunter S00014932 21
  22. 22. A Learners guide to eBay  By clicking on the seller “dazchaplin” you are getting to see a better breakdown of his feedback history, which determines if he is an honest sellerNatalie HunterS00014932 22
  23. 23. A Learners guide to eBay  You can also choose to contact the seller if you have any questions about the itemHow to contact a seller  Click on the button contact member, this will open a new screen in which a list of possible questions are listed, If these don’t relate to your question you can also click the contact seller button at the bottom of the screen.Natalie Hunter Placing a bidS00014932 23
  24. 24. A Learners guide to eBay  If you are happy with the results and want to place a bid, type in the amount you wish to bid on the item and click “Place bid”  The next screen will ask you to review and confirm your bid  Click Confirm BidNatalie HunterS00014932 24
  25. 25. A Learners guide to eBay  Next you will see the following screen Congratulating you that you are the highest bidder  You will also receive and email confirming you are the highest bidder  If another bidder , bids on the item you will receive and email informing you and it gives you the chance to bid again if you still want the product Option to increase your bid if you think someone will out bid youNatalie HunterS00014932 25
  26. 26. A Learners guide to eBay  After the time on the time runs out, If you are still the highest bidder you will receive an email congratulating you that you won the auction and the item and asking for payment, you will also receive an email with an invoice for the item also requesting paymentHow to pay for your item  Next you must arrange payment for the item, There is a link in the email you are sent saying “pay for it”  Click on the link and it will bring you the step by step payment processNatalie HunterS00014932 26
  27. 27. A Learners guide to eBay  Select the type of payment you wish to use, For example “PayPal” , where you log into your secure PayPal account and pay the seller for the item  Once you have paid for the item you will receive an invoice from PayPalNatalie HunterS00014932 27
  28. 28. A Learners guide to eBay Shop with ConfidenceeBay’s Safety CentreOn the eBay homepage there is a link to their safety centre.  Scroll down to the end of the homepage and clink on Safety Centre  Click on the safety centre link and it will bring you to the safety centre page  The main topics covered are o eBay Top rated Seller o Counterfeit items o Law enforcement o Know your rights o The Industry TouchNatalie Hunter o Know your rightsS00014932 28
  29. 29. A Learners guide to eBay o Buying with confidenceKnow your RightsShopping on the internet and on eBay is great fun, but its important to learn how to shopsafely and to know your rights if things go wrong.  General Advice Introduction What information must a business seller give you? What have you agreed to? What if the sellers terms of sale are unfair? What if you change your mind? What if the goods or services are not up to scratch? How can I tell whether I am buying from a business seller? What if things go wrong? Useful ContactsGeneral AdviceFor advice on general precautions to take when shopping online, have a look at the SafeInternet Shopping guide produced by Consumer Direct.The Citizens Advice Bureau (CAB) has also produced an advice guide specifically aimed at onlineconsumers. Which? also have some advice on their website which may be useful.What information must a business seller give you?The Consumer Protection (Distance Selling) Regulations 2000The Distance Selling Regulations - which we discuss in more detail below - require businesssellers to give consumers clear information about themselves and their items when they offerthem for sale.The Electronic Commerce (EC Directive) Regulations 2002Under the eCommerce Directive business sellers must provide the following information, eitherin their listing or in their About Me page or Shop pages: • full contact details for their business; • details of any relevant trade organisations to which they belong; • details of any authorisation scheme relevant to their online business;Natalie Hunter • clear indications of price, if relevant, including any delivery or tax charges andS00014932 29
  30. 30. A Learners guide to eBay • their VAT number, if their online activities are subject to VAT.For further information we recommend that you browse the Department for Business,Innovation and Skills (BIS) website, particularly the Beginners Guide to the E-CommerceRegulations 2002.Consumer Protection from Unfair Trading Regulations 2008The Consumer Protection from Unfair Trading Regulations 2008 came into force on 26th May2008. The Regulations introduce a general duty not to trade unfairly and seek to ensure thattraders act honestly and fairly towards their customers (we discuss the Regulations againbelow). It applies also to price indications that become misleading after they have been given,and to any indications given about the way in which a price will be calculated.PricingIt is an offence under the Regulations for business sellers to give consumers a misleadingindication about the price of goods or services, or the manner in which the price is calculated.Business sellersUnder the Regulations, business sellers are legally required not to falsely represent themselvesas consumers.What have you agreed to?When a buyer places the successful bid on an item or clicks “Buy It Now”, the two parties willhave entered into a legally binding contract (with very few exceptions as detailed in our Non-Binding Bid Policy).The terms of the contract are set out in the seller’s listing and in agreeing tobuy the goods or services the buyer is accepting those terms.What if the sellers terms of sale are unfair?Unfair Contract TermsIn general, companies are free to use whatever contractual terms and conditions they considerreasonable. If prospective customers are unhappy with these they can attempt to re-negotiatethe terms in question or go elsewhere. There are, however, some legal safeguards forconsumers in relation to unfair contract terms.The Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs) provide protection forconsumers when entering into contracts. Companies who deal with consumers and usestandard form contracts must ensure they do not use unfair terms. Under the UTCCRs, an‘unfair term’ is defined as one which, contrary to the requirements of good faith, causes asignificant imbalance in the parties’ rights and obligations under the contract to the detrimentof the consumer. If a term is unfair, it will not bind the consumer.Natalie HunterS00014932 30
  31. 31. A Learners guide to eBayThe Office of Fair Trading (OFT) has a duty under the Regulations to consider complaints madeto it about unfair terms. Although the OFT cannot intervene to resolve individual disputes, itcan act to stop the terms it considers unfair, if necessary by seeking an injunction through thecourts.Both the OFT and Consumer Direct have provided helpful guidance on the protection affordedby this legislation.Types of statements that are prohibited by lawAny statement which could have the effect of causing the average person to believe that theyhave less or no consumer rights to pursue a justified claim against a trader is void and mayamount to a criminal offence under the Consumer Protection from Unfair Trading Regulations2008. Below, you will find a list of the typical restrictive statements which may not be used: 1. No refunds. 2. No sale goods exchanged or money refunded. 3. Sold as seen and inspected. 4. No refunds or exchanges without a receipt. 5. Time limits for reporting defects e.g. defects not notified within 14 days of receipt cannot be accepted. 6. If the delivery note is signed then no claims for damages/faulty goods can be made thereafter. 7. We are not liable for any consequential losses, even if we were made aware of your circumstances.Notices of this type are not acceptable and cannot be made compliant by including thestatement your statutory rights are not affected. Most consumers are not fully aware of theirconsumer rights therefore this disclaimer is ineffective.What if you change your mind?Distance Selling RegulationsThe Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales toconsumers made by sellers acting in the course of a business, which have been made at adistance. In other words, where theres no face-to-face contact between the seller and theconsumer before the contract is made. The Distance Selling Regulations apply to itemspurchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they dontapply to auction format listings on eBay.co.uk.The Regulations also provide a period of seven working days after the date of receipt withinwhich the consumer can cancel the contract (often referred to as the "cooling off" period) andget their money back, including the original postage and packing charges. The consumer can beNatalie Hunterasked to return the goods at their own expense, but only if the seller informed them of thisS00014932 31
  32. 32. A Learners guide to eBayrequirement before the contract was made (otherwise, the seller is responsible for collectingthe goods). If a business seller has not provided the information required under the DistanceSelling Regulations (as discussed above), the buyer will have up to 3 months to cancel thecontract and get their money back.The cancellation rights do not apply to certain items including software, audio or videorecordings that have been unsealed, perishable goods such as food or flowers, or items thathave been made to order.To get a general idea of the laws governing distance sales, we recommend that you review BIS’ssummary of the Regulations.The Citizens Advice Bureau also provides advice on your rights when shopping online.What if the goods or services you receive are not up to scratch ?Sale of Goods LegislationThe most important piece of legislation relating to the sale of goods through eBay.co.uk is theSale of Goods Act 1979 (as amended).The Act provides that wherever goods are bought they must “conform to contract”. This meansthat items sold through eBay by business sellers must be: • of "satisfactory quality"; • "as described"; and • "fit for purpose".Therefore goods sold by business sellers must not be inherently faulty at the time of sale, mustmatch any description given to them and, allowing for factors like price, they must be fit fortheir purpose, defect free, safe and durable.Where the seller is a private individual, the goods must be “as described”. The goods are notlegally required to be of “satisfactory quality” or “fit for purpose”.The Sale of Goods Act applies to both new and used items. Its worth bearing in mind thatsecond-hand goods are likely to be judged less rigorously new goods. For example, its notreasonable to expect that used goods will be of the same quality as new goods. In any event,sellers of second hand goods remain under an obligation to ensure that the goods are asdescribed.Natalie HunterS00014932 32
  33. 33. A Learners guide to eBayWhen a business seller is selling an item to a consumer, any loss and damage to the goods thatoccur in transit are at the seller’s risk. Therefore, in these cases, a buyer should not have to payfor postal insurance.Supply of Services LegislationConsumers are also protected in relation to their purchase of services. The most important lawcovering the supply of services is the Supply of Goods and Services Act 1982.When it comes to the supply of services, tradesmen and professionals are required to carry outthat service with reasonable care and skill and within a reasonable time. Similarly, any goodsand materials supplied must be of satisfactory quality and at a reasonable cost.Consumer Protection ActThe Consumer Protection Act 1987 gives people gives people the right to sue the producer,importer or own-brander of a defective product for damages in respect of death, injury, ordamage to property caused by the product. The seller of the product will also be liable if theyfail to identify the producer when asked to do so by the person suffering damage.The Consumer Protection from Unfair Trading Regulations 2008The Consumer Protection from Unfair Trading Regulations 2008 implements the EUs UnfairCommercial Practices Directive and introduces a general prohibition on businesses not to treatconsumers unfairly and obliges businesses not to use: • aggressive practices (such as pressure selling); nor • misleading practices (includes both acts and omissions).One of the key tests in the Regulations is whether the commercial practice in questionmaterially distorts the consumer’s economic behaviour (e.g. was the consumer persuaded tomake a purchase they would not otherwise have made because of the commercial practice?).These rules apply to business sellers who list goods or services on eBay.co.uk.A breach of the Regulations is, in most cases, a criminal offence.How can I tell whether I am buying from a business seller?If youre buying from a registered business seller, it will say so in the section in the top righthand corner of the listing.Natalie HunterS00014932 33
  34. 34. A Learners guide to eBayWhat if things go wrong?If you believe youve suffered a breach of contract or consumer legislation, free advice on yourconsumer rights and assistance with any individual consumer problems or complaints isavailable through the Government funded Consumer Direct, your local Citizens Advice Bureauor your legal practitioner.Natalie HunterS00014932 34
  35. 35. A Learners guide to eBayLogging Off eBayHow to sign out of eBay  On the top of the screen where your username is listed beside it there is a sign out button  Click it and you are now signed outNatalie HunterS00014932 35
  36. 36. A Learners guide to eBayBusiness StrategyI found ebay to be a very interesting sight , where you could actually type anything into thesearch box and 99% of the time your item would show up in the results.I went in search of a Roxy Label wallet as to buy in the shop they are very expensive and muchcheaper on ebay. The wallet I bought came from an ebay shop, it is brand new and still has thelabels on it. The overall cost of the item was €11.25 and the postage €6.77 which is quite highbut overall in total €17.02 is considerably cheaper than buying in the a shop outright.As they are costly to buy outright, I figure that this item will resell very quickly and easily andmake a profit. I will sell the item for a minumin starting of price of €20.00 and I will market theproduct as the perfect Christmas Gift.Personal ExperienceMy personal experience with ebay I found to be overall very interesting, safe and secureShopping website. I am looking forward to selling my item when it arrives and also shopping inthe future using the buy it now feature on ebay for quick easy shopping. I personally would notpay for items unless I was using paypal but found that ebay have a a great section in theeresafety centre if you are experiencing any problems. Also most sellers are good in answering anyquestions you have and respond promptly.Natalie HunterS00014932 36

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