Global Retail & Commercial Bank Technology Sandeep Chouhan

Current Landscape IT Spend - £ 1 Bn + Software : 40% Infrastructure : 35% Telecoms : 25% Resources – 7,000 FTE In-house : 56% Outsourced : 44% Onshore : 60% Offshore : 40% Vendors – 70% of IT spend Four vendors account for 56% of the spend Operations staffing high, with multiple providers 40% spend has contractual and technical lock-ins 21 countries - 100 200 300 400 500 600 700 1 57 113 169 225 281 337 393 449 505 561 617 673 729 785 841 No. of vendors Cumulative Spend (£m) Long Tail – 872 vendors Global Retail and Commercial Bank - Technology

Current Landscape

IT Spend - £ 1 Bn +

Software : 40%

Infrastructure : 35%

Telecoms : 25%

Resources – 7,000 FTE

In-house : 56%

Outsourced : 44%

Onshore : 60%

Offshore : 40%

Vendors – 70% of IT spend

Four vendors account for 56% of the spend

Operations staffing high, with multiple providers

40% spend has contractual and technical lock-ins

Tricks and Traps Success Factors Strategic Partnerships Vendor management skills Enterprise Wide Governance Global Retail and Commercial Bank - Technology Challenges Clarity of Operating Model Limited Domain Expertise Weak Relationship Teams

Success Factors

Strategic Partnerships

Vendor management skills

Enterprise Wide Governance

Challenges

Clarity of Operating Model

Limited Domain Expertise

Weak Relationship Teams