`Midnight Hour` Why Indian Domestic Market Is important Now? Rajesh Uppal Chief General Manager Information Technology and Sales & Distribution [email_address]

Economic Downturn Auto Industry Financial sector Exports Retail Industry Telecom Industry IT Services IT Outsourcing Manufacturing Industry Construction Industry Impact of Global Financial Crises in Asia Transportation

CIO Priority in Economic downturn Investing on extracting business value IT Budget to be cautiously optimistic Facilitate leaner operating models Increase business productivity IT Metrics for quick decision making Close analysis of Supply & demand data Shared Services to gain efficiency of scales & greater controls Optimizing operational IT cost Reviewing IT operating procedures and renegotiating the contracts Evaluate the mix of fixed and variable IT costs Outsourcing to reduce maintenance costs Modernizing IT operations & infrastructure IT new investments in light of how they will help reduce cost in the business overall, rather than chasing revenue growth

Investing on extracting business value

IT Budget to be cautiously optimistic

Facilitate leaner operating models

Increase business productivity

IT Metrics for quick decision making

Close analysis of Supply & demand data

Shared Services to gain efficiency of scales & greater controls

Optimizing operational IT cost

Reviewing IT operating procedures and renegotiating the contracts

Evaluate the mix of fixed and variable IT costs

Outsourcing to reduce maintenance costs

Modernizing IT operations & infrastructure

IT new investments in light of how they will help reduce cost in the business overall, rather than chasing revenue growth

CIO strategies The need to reduce cost and improve performance * Item not included this year * Source Gartner

CIO’s plan To harvest the value from core technologies * Item not included this year * Source Gartner

IT Footprint of Maruti Suzuki Lean Inventory Operates on less than one day domestic inventory Average FG inventory of 2~4 days Market Pulse Connecting 798 dealers and service outlets Online sales Online Insurance Efficient Planning 2100 cars a day, >300 suppliers, 11 models, variants, colours, ~300 locations, 400 transporters, >2000 trucks Faster processes Time taken for material gate entry process at MUL- 4 sec -> compared to may be few minutes in other cases Better Decision Making Information Dashboard for Top management

Lean Inventory

Operates on less than one day domestic inventory

Average FG inventory of 2~4 days

Market Pulse

Connecting 798 dealers and service outlets

Online sales

Online Insurance

Efficient Planning

2100 cars a day, >300 suppliers, 11 models, variants, colours, ~300 locations, 400 transporters, >2000 trucks

Faster processes

Time taken for material gate entry process at MUL- 4 sec -> compared to may be few minutes in other cases

Better Decision Making

Information Dashboard for Top management

Opportunities ‘Domestic Market’ Scope of IT in SME segment Niche products required Revolutionary business models Innovative solutions with high performance and low cost People Competency in India Creative ideas Optimization solutions Inherent cost conscious Approach Cost effective solution Easily configurable solutions

Scope of IT in SME segment

Niche products required

Revolutionary business models

Innovative solutions with high performance and low cost

People Competency in India

Creative ideas

Optimization solutions

Inherent cost conscious Approach

Cost effective solution

Easily configurable solutions

IT offering for Globe World-class cost effective solutions to gain the innovation edge in an increasingly competitive market Niche Product to run our businesses in diverse and rapidly changing environments and yet maintain its identity Innovative business model (SaaS) to provide cost effective IT to SME’s World is converging IT solutions can be augmented globally

World-class cost effective solutions to gain the innovation edge in an increasingly competitive market

Niche Product to run our businesses in diverse and rapidly changing environments and yet maintain its identity

Innovative business model (SaaS) to provide cost effective IT to SME’s

World is converging

IT solutions can be augmented globally

Lifespan of an innovation is very short, rivals catch-up fast. To stay ahead in the Race… Keep the wheel spinning

Lifespan of an innovation is very short, rivals catch-up fast. To stay ahead in the Race…

Keep the wheel spinning

Directions from Nascom IT spend trends in the enterprise vertical in India. Where will Indian CIOs spend their budgets? The Indian CIO’s Priority pyramid – do Indian vendors make the grade? What’s needed to build a strong domestic IT market Will the IT outsourcing services market really take off in India? Trends in experimentation with new technology models (such as cloud computing) business models (such as SaaS) Building niche excellence in IT through IT vendor-enterprise collaboration model – will the automotive sector show the way? Going desi yet? – Why do Indian IT companies fail to pass muster with Indian customers? Or is this just a perception?

IT spend trends in the enterprise vertical in India. Where will Indian CIOs spend their budgets?

The Indian CIO’s Priority pyramid – do Indian vendors make the grade?

What’s needed to build a strong domestic IT market

Will the IT outsourcing services market really take off in India?

Trends in experimentation with new technology models (such as cloud computing) business models (such as SaaS)

Building niche excellence in IT through IT vendor-enterprise collaboration model – will the automotive sector show the way?

Going desi yet? – Why do Indian IT companies fail to pass muster with Indian customers? Or is this just a perception?