NASSCOM HR Summit 2013: Sustaining Motivation in Tough Times - Ganesh Natarajan

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NASSCOM HR Summit 2013: Sustaining Motivation in Tough Times - Ganesh Natarajan

  1. 1. 8/2/2013 www.zensar.com 1 Vision Community Sustaining Motivation in Tough Times By Dr Ganesh Natarajan Zensar Technologies
  2. 2. 8/2/2013 www.zensar.com 2 A Mckinsey finding : Sustainable excellence is elusive.. 43 18 54 companies “Built to last” 46 33 Struggling High performer 21 Do not exist Where are they now?
  3. 3. 8/2/2013 www.zensar.com 3 . . . because most companies focus on performance alone What an enterprise delivers to stakeholders in financial and operational terms Performance Health The qualities, attributes, and actions today that help sustain performance tomorrow
  4. 4. 8/2/2013 www.zensar.com 4 The big idea SOURCE: Scott Keller and Colin Price, Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage. 2011 Performance What an enterprise delivers to stakeholders in financial and operational terms (e.g., net operating profit, ROACE, TRS, net operating costs, stock turn) Health The ability of an organization to align, execute, and renew itself to sustain exceptional performance over time “The narrow pursuit of shareholder value was the dumbest idea in the world” – Jack Welch Former Chairman and CEO of GE Financial Times, August 2009 “We have not achieved our tremendous increase in shareholder value by making shareholder value the only purpose of our business” – John Mackey Founder and CEO of Whole Foods Reason Magazine, October 2005 Companies need to manage performance AND health with equal rigor to achieve successful change
  5. 5. 8/2/2013 www.zensar.com 5 3 clusters that we need to focus on... SOURCE: McKinsey Organization Practice Direction Co-ordi- nation & control Account- ability External orientation Innovation & Learning Capabilities Motivation Culture & Climate Leadership Elements of organizational health 3 clusters of health Alignment Are people at all levels contributing to the organization’s vision, strategy, culture and values? Execution Can the organization perform essential tasks with its current capabilities and motivation level? Renewal How do leaders interact, respond, and adapt to its situation and external environment?
  6. 6. 8/2/2013 www.zensar.com 6 ALIGNMENT Engaging the whole Strategy formation and initiatives for success Vision Community
  7. 7. 8/2/2013 www.zensar.com 7 Vision Community @ Zensar “Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity” Empowering Employees
  8. 8. 8/2/2013 www.zensar.com 8 VC Core and Support systems Associate driven brainstorming and implementation platform for New Ideas Mentored by Executive Council Validated by Strategy Group Collaborate through Technology Platforms
  9. 9. 8/2/2013 www.zensar.com 9 VC :What’s in it for Associates ? Align your Ideas to the company’s Team Work Creative Thinking Decision Making Communication
  10. 10. 8/2/2013 www.zensar.com 10 Evolution and Contribution to Zensar’s Strategy Stage I (2001-2003) Stage II (2004-2006) Stage III (2007 onward)  Platform to generate ideas  Hear the “Voice of Associates”  60-70 Participants  A vehicle to validate strategic plans of Management Council  Higher participation from young employees  Support to Strategy Formulation and Strategy Implementation  120+ associates across geographies  Kzen  Zensar’s Value- Development centre  Centralized Presales  INNOWET KRAs  Solution Blueprint  ePMP  Centralized testing  ER/AR Function  Innovation Council  OBT acquisition-SBU Model  Project Director  ZenLounge  IP Council  SoA  Green IT  ZICCI  ZenPoints  Customer Engagement Framework  Zennovation Portal
  11. 11. 8/2/2013 www.zensar.com 11 Vision Community at HBS March 2012 April 2013
  12. 12. 8/2/2013 www.zensar.com 12 Vision Community Today  Contributes to 20-30% of new ideas and Strategy for Zensar  Is a forum for identifying and grooming talent across the organization  Enables building connect within the organization across functions and bands
  13. 13. 8/2/2013 www.zensar.com 13 Concept of Crowd Sourcing “Crowdsourcing is the process by which the power of the many can be leveraged to accomplish feats that were once the province of a specialized few.” Jeff Howe : Wired Magazine June 2006
  14. 14. 8/2/2013 www.zensar.com 14 Leading Innovation Companies use Crowd Sourcing …
  15. 15. 8/2/2013 www.zensar.com 15 EXECUTION Participative Management i-Zen
  16. 16. 8/2/2013 www.zensar.com 16 The Context: 2011-12  $1Bn goal  Engagement: inherent part of Zensar’s culture  Retaining Engagement while scaling up  Need for consistency in People Mgmt Skills  Leverage the confidence reposed in Supervisors
  17. 17. 8/2/2013 www.zensar.com 17 Involvement of Stakeholders  Zensarians • Voice of Associates Survey • FGDs  Talent Management Committee
  18. 18. 8/2/2013 www.zensar.com 18 iZen Engagement Workshops: Content  Exceptionality and the Talent-Passion-Organization need Model  Building Connected Teams  Development Action Plans for Team Members  Ongoing Feedback
  19. 19. 8/2/2013 www.zensar.com 19 Workshops for People Managers: 2011 to 2013  28 Workshops conducted across Pune, Hyd, US, UK and S. Africa  Co-facilitated by Business and HR  490 People Managers covered UK South AfricaHyderabadPune US
  20. 20. 8/2/2013 www.zensar.com 20 Branding Teaser campaign, posters, cascades, eZenscapes, contests, launch event…
  21. 21. 8/2/2013 www.zensar.com 21 Results  Over 90% associates up to the Project Manager level, have DAPs  Retention - above Industry norms  Built alignment to the $1Bn goal, inspiring leadership, Connectedness culture
  22. 22. 8/2/2013 www.zensar.com 22 RENEWAL Innovation and Learning JUGNU
  23. 23. 8/2/2013 www.zensar.com 23 From iZen to JUGNU: 2012-13  Awaken the ‘Jugnu’ in each Zensarian – Excellence and Innovation  Build leadership at all levels  Complement the OE initiative - drive inner Excellence …thus • Taking iZen -‘I Make Change Happen’ forward • Facilitating disruptive Innovation for the $1Bn goal • Creating teams with leaders, which raise the level of Passion for Excellence, Innovation, Engagement and Performance • …through energizing both existing and new initiatives
  24. 24. 8/2/2013 www.zensar.com 24 Branding  JUGNU launch event in Pune and Hyderabad  JUGNU anthem and other contests  Co-branding with Excellence Awards
  25. 25. 8/2/2013 www.zensar.com 25 Leadership and HR Involvement  Talent Management Committee  SMC workshop  Pune, Hyderabad, UK leadership team and AR workshops  Host workshop (12 hosts)  Workshop with Delivery Heads, preparing them for holding the Excellence Workshops  8 Excellence Workshops held, for each BU, anchored by respective Delivery Heads
  26. 26. 8/2/2013 www.zensar.com 26 Towards our transformation vision  A thousand fireflies rising  Leadership at all levels  Disruptive Innovation  A truly connected vision community
  27. 27. 8/2/2013 www.zensar.com 27 All the best with your efforts.. GaneshN@zensar.com

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