NASSCOM Engineering Summit 2013: Customer voice to customer experience - G H Rao, HCL Technologies Ltd.

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Customer voice to customer experience …

Customer voice to customer experience

GH Rao, President – Engineering and R&D Services (ERS), HCL

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Transcript

  • 1. McDonald’s – The Hula Burger New Coke
  • 2. Top Features by usage 30000 20000 10000 0 Most Discussed Features in social platforms    TimeKeeper Absence Manager Workforce Scheduler Workforce Central 7 Top Features vs Errors 60 40 20 0 Critical Major Most liked/disliked Features 50 40 30 20 10 0 Liked Disli…
  • 3. ERS Blogs HCL @ Facebook #HCLERS HCL ERS in LinkedIn HCL TechTube