Jim Champy, Chairman, Perot Systems


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NASSCOM: India leadership Forum 2009,Day3, Session 14A: Turning Challenges Around: How to compete in Tough Times,Jim Champy, Chairman, Perot Systems

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  • interesting presentation, i would like to share this article about chairman of telefonica, cesar alierta, in case it is of your interest http://www.ellibrepensador.com/2010/04/08/cesar-alierta-telefonica-es-el-aliado-ideal-para-el-nuevo-mundo-digital/
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Jim Champy, Chairman, Perot Systems

  1. 1. Jim Champy Perot Systems Corporation COMPETING IN TOUGH TIMES NASSCOM India Leadership Forum 2009
  2. 2. Principles for Change in the IT Services Industry <ul><li>We Must </li></ul><ul><li>Change the rules of our Industry to meet the changing needs of our clients </li></ul><ul><li>Protect and build our brands by being operationally excellent </li></ul><ul><li>Change our frame of reference to increase the value of what we deliver </li></ul><ul><li>Neutralize the complexity of technology </li></ul><ul><li>Be authentic in what we say and do </li></ul><ul><li>Design our channel partnerships to benefit all the players </li></ul>
  3. 3. Where Smart Companies Find Opportunity <ul><li>Compete by seeing what others don’t </li></ul><ul><li>Compete by thinking outside the bubble </li></ul><ul><li>Compete by using all you know </li></ul><ul><li>Compete by changing your frame of reference </li></ul><ul><li>Compete by doing everything yourself </li></ul><ul><li>Compete by tapping the success of others </li></ul><ul><li>Compete by creating order out of chaos </li></ul><ul><li>Compete by simplifying complexity </li></ul>
  4. 4. Outsmart Case Study <ul><li>What it does: </li></ul><ul><li>Provides non-critical, clinical care from a facility. </li></ul><ul><li>What it saw: </li></ul><ul><li>Most healthcare providers have focused on diagnosis and treatment. Minute Clinic’s founders saw the opportunity to change how healthcare is delivered. </li></ul><ul><li>How it operates: </li></ul><ul><ul><li>A retailer mentality </li></ul></ul><ul><ul><li>Staffed by nurse practitioners </li></ul></ul><ul><ul><li>Enabled by information technology </li></ul></ul><ul><ul><li>Open 7 days a week </li></ul></ul><ul><ul><li>Patients are seen in ten to fifteen minutes </li></ul></ul><ul><ul><li>Complements the healthcare system </li></ul></ul>
  5. 5. Outsmart Case Study <ul><li>What it does: </li></ul><ul><li>Manufactures pistols and revolvers. </li></ul><ul><li>What it saw: </li></ul><ul><li>The value of its brand and the need to return to operating basics. </li></ul><ul><li>How it operates: </li></ul><ul><ul><li>Utilizes continuous improvement techniques </li></ul></ul><ul><ul><li>Adopts state-of-the art manufacturing processes </li></ul></ul><ul><ul><li>Maintains a strong focus on product quality </li></ul></ul><ul><ul><li>Builds brand loyalty </li></ul></ul><ul><ul><li>Leverages its brand awareness to expand product segments </li></ul></ul>
  6. 6. Outsmart Case Study <ul><li>What it does: </li></ul><ul><li>Publishes, packages, and distributes photographs in various forms. Growing at 50% a year. </li></ul><ul><li>What it saw: </li></ul><ul><li>Shutterfly’s competitors see themselves as photo finishers. Shutterfly thinks of itself as a social expression and personal publishing service. </li></ul><ul><li>How it operates: </li></ul><ul><ul><li>Provides dozens of ways for customers to use and share their photos </li></ul></ul><ul><ul><li>Easy-to-use Internet site </li></ul></ul><ul><ul><li>Superior customer service </li></ul></ul><ul><ul><li>Vertically integrated capability </li></ul></ul>
  7. 7. Outsmart Case Study <ul><li>What it does: </li></ul><ul><li>Provides access to 8 million parts and accessories for more than 560 brands covering consumer electronics, major appliances, wireless devices, and outdoor power equipment. </li></ul><ul><li>What it saw: </li></ul><ul><li>The complexity of the electronics industry and the futility of finding a replacement part. </li></ul><ul><li>How it operates: </li></ul><ul><ul><li>Rationalized the cataloging process in a chaotic market </li></ul></ul><ul><ul><li>Provides services through major retail channels – and directly to consumers </li></ul></ul><ul><ul><li>An internet-based service, complemented by a competent, high-touch service center </li></ul></ul>
  8. 8. Why Customers Come Back <ul><li>Ambition matters </li></ul><ul><li>Intuition reigns </li></ul><ul><li>Focus prevails </li></ul><ul><li>Customers rule </li></ul><ul><li>Calm enables </li></ul><ul><li>Innovation lives </li></ul><ul><li>Culture drives </li></ul><ul><li>Everyone plays </li></ul>INSPIRE! <ul><li>A crusade with broad appeal </li></ul><ul><li>Convenience with layered benefits </li></ul><ul><li>A trusted channel, leveraged </li></ul><ul><li>Simplifying complexity </li></ul><ul><li>Honesty </li></ul><ul><li>Being one of the customers </li></ul><ul><li>Customers who sell </li></ul>
  9. 9. Inspire Case Study Our Vision Providing reliable and convenient access to on-demand transportation, complementing other means of mobility. Our Mission at Zipcar is to offer a new model of automobile for transportation Our user experience strives to elegantly combine the promise of the Internet with wireless communications and online communities. Our success is an example of how innovative businesses can harmonize business goals with the values of their customers and their communities. Car sharing is a big slice of the green-living pie. With 24/7 access to cars all over the city for low hourly and daily rates, Zipcar is eco-savvy and simple. Convenient Zipcars live in your neighborhood and where you work. For work or play! Simple Reserve online, let yourself in with your Zipcard and drive. Yup, it's that easy. Green Each Zipcar replaces 20+ personally owned cars. That means less emissions and less congestion. Fun Drive MINIs, hybrids, pickups and more. Find cars near you. Smart Save cash! Drive from $8/hr or $59/day, includes gas, reserved parking & insurance.
  10. 10. Inspire Case Study STATEMENT AND ASPIRATIONS FOR SOCIAL RESPONSIBILITY We will never claim to be a perfect company, but we will address difficult issues and strive to be honest about our ability or inability to resolve them. We will strive to work with our suppliers to promote higher standards. We value diversity in the workplace and intend to become a visible presence in the communities where our products are sold. When presented with a purchasing decision between two financially comparable alternatives, we will attempt to choose the option that better addresses the needs of economically disadvantaged communities. A commitment to social responsibility is central to Honest Tea's identity and purpose. The company strives for authenticity, integrity and purity, in our products and in the way we do business. In addition to creating a healthy alternative beverage with a lot less sugar than most bottled drinks, Honest Tea seeks to create honest relationships with our employees, suppliers, customers and with the communities in which we do business.
  11. 11. Inspire Case Study
  12. 12. How Smart Companies Behave <ul><li>Ambition matters </li></ul><ul><li>Intuition reigns </li></ul><ul><li>Focus prevails </li></ul><ul><li>Customers rule </li></ul><ul><li>Calm enables </li></ul><ul><li>Innovation lives </li></ul><ul><li>Culture drives </li></ul><ul><li>Everyone plays </li></ul><ul><li>Ambition matters </li></ul><ul><li>Intuition reigns </li></ul><ul><li>Focus prevails </li></ul><ul><li>Customers rule </li></ul><ul><li>Calm enables </li></ul><ul><li>Innovation lives </li></ul><ul><li>Culture drives </li></ul><ul><li>Everyone plays </li></ul><ul><li>Authenticity </li></ul>OUTSMART! & INSPIRE!