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NILF 2014: The Connected, Real-time Company: Jeroen tas, PHILIPS
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NILF 2014: The Connected, Real-time Company: Jeroen tas, PHILIPS


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  • Meet Ralph and Helen McCurdy, a loving husband and wife who can live together at home and receive high-quality health care, thanks to an innovative and efficient telemedicine program from Philips and Banner Health, in Phoenix, Arizona, USA.This innovative (Intensive Ambulatory Care/IAC) program is designed to help health systems manage risk and maintain profitability, while providing enhanced care for complex patients with multiple chronic conditions.  Philips Enterprise Consulting team together with Banner’s leadership team worked together to model the financial impact of the pilot, and based on this work, Banner has funded a 500-patient pilot program, (a $10M investment over two years) which will begin enrolling patients in 2013.   The patients selected for the program will be among the 5% of Banner patients who account for 50% of total health care expenditures, each with annual health care costs of $40,000 to $50,000 annually.  With the objective of keeping these patients at home and out of the hospital, a dedicated team of physicians, nurses, health coaches and other providers will work together to deliver consistent and comprehensive proactive services to this population with a focus on patient education and engagement. 1)Patients will be provided with Philips in-home devices that transmit physiologic data and medication-use information to a dedicated telehealth team that is available 24 x 7 to respond to problems promptly, thus preventing Emergency Department visits and costly hospitalizations.2)Sophisticated decision support software is being created to analyze all incoming data and Philips’ ‘orb’ graphical metaphor display system will visually flag patients needing attention 3)The telehealth center team will interact with patients in their home via specially-configured tablet computers with 2-way audio-video capability.  4)Philips My WellBook will be used to deliver educational content, surveys and messages, and help patients manage their health.  5)Dedicated Health Coaches will work with each patient to ensure they participate meaningfully in their care and achieve program goals.  Care Quarterbacks will track all active issues to make certain that all tasks are addressed in a timely manner.   
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    • 1. The Connected, Real-time Company Jeroen Tas Head of Healthcare Informatics Solutions and Services February 13, 2014 1
    • 2. Digital Revolution 2
    • 3. Connected Products and New Services Healthcare Internet of Things 3 Lighting Big Data Social Business Mobility Consumer Lifestyle Cloud
    • 4. Measure Monitor Motivate 4
    • 5. Intensive Ambulatory Care Pilot Program Philips + Banner Health 5
    • 6. Conclusions Using technology to provide health and well-being to billions of people Building the real-time, connected company • E2E Business Models driven by markets and customers • Harmonized process and data models Connected customers, products and partners integrated in the Philips value chain • Intelligent devices and real-time data on users and usage • New “as a service” models for digital propositions • Big data and algorithms driving differentiation • Ecosystems of Partners 6
    • 7. 7