NASSCOM
Session XI-E
The Future of Retail: Transformation through Technology

François Pereira

Carrefour
Multichannel IT ...
Technology and Retail: a long story …
Big Data, Social
Networks, …
What is the Next
Best Offer ?

At the
beginning
was the...
Technology clearly is an enabler for new retail models and new
customer experiences

New software
architecture,
New hardwa...
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Francois pereira grand salon

  1. 1. NASSCOM Session XI-E The Future of Retail: Transformation through Technology François Pereira Carrefour Multichannel IT VP & Deputy Group CIO 1
  2. 2. Technology and Retail: a long story … Big Data, Social Networks, … What is the Next Best Offer ? At the beginning was the PC, than Internet… eCommerce ~20 years ... Has put under stress the retail and urged traditional retailer to react … and newcomers to find profitability Mobile 8 years The smartphone penetration accelerates this technology appetence
  3. 3. Technology clearly is an enabler for new retail models and new customer experiences New software architecture, New hardware solutions Multichannel retail Personalized customer relationship New devices for associates, for customers New global ecosystems, contactless « flood » Connected objects
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