NASSCOM India Leadership Forum 2009 David Awcock Group Head of Technology 12 February 2009 Will BFSI Continue To Bank On IT?

The Face of Banking has Changed – Forever?

SCB: Direction and Focus 2009 Trust Customer Banking Basics Adaptability &Flexibility Cost Management Opportunity

SCB Focus 2009 : Technology Response CUSTOMER : CRM, Business Intelligence, Analytics, Internet/Mobile exploitation & eStatements, TRUST : Stability, Performance, Risk Management, Monitoring, Information Security, Underwriting, KYC, AML & Basel BANKING BASICS : Standardisation, Simplification, Standard Operating Model, STP COST : Server Consolidation, Storage Reclamation, Virtualisation & Network Rationalisation FLEXIBILITY/ADAPTABILITY : Flexible working, Agile enterprise, Collaboration, Open Source & Reuse

SCB: Multi – Sourcing Strategy Arbitrage Capability

In summary