CIO Conclave Nasscom Leadership Summit 2008 CIOs as architects of change: from measuring performance to outcomes Sanjay Vig Chief Executive Officer Orange Business Services, India

in an independent survey of 700+ CEOs 80 % of the CEOs interviewed rated business and technology integration of great importance and integral to innovation

in an independent survey of 700+ CEOs

80 %

of the CEOs interviewed rated business and technology integration of great importance and integral to innovation

CIO contribution to the organization traditional current

traditional

mirroring CEO and CIO priorities Séminaire IT OBS / DGC

does your IT budget increase this year? 2007 3.0% 2006 2.7% 2005 2.5% 2004 1.3% 2002 1.4% 2003 0.0% 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% Anticipated average IT budget increase … half of CIOs expect their budgets to increase an average of 4.9% while 30 percent expect no change and 20 percent expect an average decline of 1.5% Trend Line

CIOs must to do more than control cost and service quality to meet business expectations Séminaire IT OBS / DGC 2007 2006 2005 Delivering projects that enable business growth 1 1 1 Linking business and IT strategies and plans 2 2 2 Improving the quality of IS service delivery 3 7 7 Attracting, developing, and retaining IS personnel 4 5 ** Demonstrating the business value of IT 5 4 3 Providing new types of information (e.g.: analytics) 6 * * Developing or managing a flexible technology infrastructure 7 8 ** Improving IT governance 8 9 10 Building business skills in the IS organization 9 3 9 Leading change initiatives (involving more than IT) 10 * * Top 10 CIO Strategies: * New question for 2007 ** New question for 2006 To what extent is each of the following a priority for you in 2007?

who we are? one of the broadest global communications and services portfolios and networks with local support in 166 countries and territories Page one of the few integrated global operators with a strong leadership in innovation a European leader in mobile services and one of the most valuable and recognized brands in the world global leader in integrated communication solutions and services for multi national corporations

one of the broadest global communications and services portfolios and networks with local support in 166 countries and territories

How we do it at France Telecom Group innovative offers delivered on time efficient and flexible billing, service delivery enable new business models leveraging our customer relationship through on-line, improved satisfaction and customer knowledge operational excellence Séminaire IT OBS / DGC

innovative offers delivered on time

efficient and flexible billing, service delivery

enable new business models

leveraging our customer relationship through on-line, improved satisfaction and customer knowledge

operational excellence

thank you