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EMERGEOUT Conclave IT  = Innovation + Transformation The “Learn from CIOs” Session In association with    Padmaja Ravishan...
The Business Imperative <ul><li>Business Process workflows within & across the enterprise </li></ul><ul><ul><li>As we grew...
<ul><li>24*7 chose Platform as a Service Model </li></ul><ul><li>Launched the workflows on PaaS,  </li></ul><ul><li>Integr...
<ul><li>Platform as a Service </li></ul><ul><li>Offered by Orangescape </li></ul><ul><li>A platform for building applicati...
<ul><ul><li>We’ve done SaaS </li></ul></ul><ul><ul><li>We’ve done computing on cloud </li></ul></ul><ul><ul><li>We use ope...
The Technology Partner <ul><li>About Orangescape </li></ul><ul><ul><li>World class PaaS Vendor </li></ul></ul><ul><ul><li>...
The Innovation Team <ul><li>24/7 Team – Quality & Information Systems </li></ul><ul><li>Product Studio  & Development  by ...
Putting Innovation to Work <ul><li>Made in India’ Product; first Indian company to adopt PaaS for use within enterprise  <...
PaaS: The Success <ul><li>Live and running in India </li></ul><ul><li>Other geography implementations in progress </li></u...
PaaS: The learnings <ul><li>Should have evaluated more Cloud Providers </li></ul><ul><li>Worst Moments </li></ul><ul><ul><...
  To know more… [email_address] .
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IT = Innovation + Transformation by Padmaja Ravishankar, CIO, 24*7 Customer

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IT = Innovation + Transformation by Padmaja Ravishankar, CIO, 24*7 Customer at the NASSCOM EMERGEOUT conclave in Chennai

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Transcript of "IT = Innovation + Transformation by Padmaja Ravishankar, CIO, 24*7 Customer"

  1. 1. EMERGEOUT Conclave IT = Innovation + Transformation The “Learn from CIOs” Session In association with Padmaja Ravishankar, CIO, 24*7 Customer
  2. 2. The Business Imperative <ul><li>Business Process workflows within & across the enterprise </li></ul><ul><ul><li>As we grew, the need to scale & standardize across enterprise was felt </li></ul></ul><ul><ul><li>We did not want to make any upfront capital investment </li></ul></ul><ul><ul><li>We needed to try out a less risky proposition on cloud & understand the ramifications before we moved other critical solutions / offerings for our clients </li></ul></ul>
  3. 3. <ul><li>24*7 chose Platform as a Service Model </li></ul><ul><li>Launched the workflows on PaaS, </li></ul><ul><li>Integration to other enterprise apps on SaaS and on premise infrastructure </li></ul>The Innovation: PaaS
  4. 4. <ul><li>Platform as a Service </li></ul><ul><li>Offered by Orangescape </li></ul><ul><li>A platform for building applications and workflows from the cloud </li></ul><ul><li>Requires no On-premise installation </li></ul>What is PaaS
  5. 5. <ul><ul><li>We’ve done SaaS </li></ul></ul><ul><ul><li>We’ve done computing on cloud </li></ul></ul><ul><ul><li>We use open source </li></ul></ul><ul><ul><li>PaaS was the next logical step in this journey </li></ul></ul><ul><ul><li>24/7 Customer has pioneered adoption of this technology for enterprise workflows in the BPO space. </li></ul></ul><ul><ul><li>Approach matched our roadmap and business goals </li></ul></ul>Why PaaS
  6. 6. The Technology Partner <ul><li>About Orangescape </li></ul><ul><ul><li>World class PaaS Vendor </li></ul></ul><ul><ul><li>Readiness to launch in the application space </li></ul></ul><ul><ul><li>Strong vision in the engg team </li></ul></ul>
  7. 7. The Innovation Team <ul><li>24/7 Team – Quality & Information Systems </li></ul><ul><li>Product Studio & Development by OrangeScape </li></ul><ul><li>Platform on public Cloud provided by Google </li></ul>
  8. 8. Putting Innovation to Work <ul><li>Made in India’ Product; first Indian company to adopt PaaS for use within enterprise </li></ul><ul><li>Challenges: Being early adapters, platform and product offerings were not complete and bit confusing </li></ul><ul><li>Change management within the IS team, to accept that things are not completely within their control </li></ul><ul><li>“ Performance ” became the buzz word! </li></ul><ul><li>We did not have any business pressure to go live as we had an existing legacy system. </li></ul><ul><li>The new offering was preferred more for its simplicity, the technology innovation was implicit </li></ul>
  9. 9. PaaS: The Success <ul><li>Live and running in India </li></ul><ul><li>Other geography implementations in progress </li></ul><ul><li>More processes under development </li></ul><ul><ul><li>Lower up-front capital costs </li></ul></ul><ul><ul><li>Less hands-on management </li></ul></ul>
  10. 10. PaaS: The learnings <ul><li>Should have evaluated more Cloud Providers </li></ul><ul><li>Worst Moments </li></ul><ul><ul><li>Delays </li></ul></ul><ul><ul><li>Absence of some basic functionalities which were attributed to the platform </li></ul></ul><ul><li>Best Moments </li></ul><ul><ul><li>Support from Orangescape </li></ul></ul><ul><ul><li>Acknowledgement from business </li></ul></ul>
  11. 11. To know more… [email_address] .
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