IT-BPO industry: Strong growth with focus on transformation and enhanced value proposition
FY 2011 characterized by broad-based growth across mature and emerging verticals
* Domestic Market is at an inflection point; healthy growth of 16% in FY 2011
* Industry added 240,000 jobs in FY 2011
* FY 2011-12 Outlook: Software and services export revenues expected to grow by 16-18 per cent and domestic revenues to grow by 15-17 per cent
Amidst speculation and an uncertain global economic environment, the Indian IT-BPO industry once again exhibited buoyancy and maturity, reflected through a strong customer demand in FY 2010-11.
The IT-BPO industry (excluding hardware) witnessed a quick rebound in growth and is estimated to grow by 19 percent, aggregating revenues of USD 76 billion this fiscal year. While exports continued to be the mainstay of the industry with revenue of USD 59 billion, the domestic market demonstrated steady growth of 16 percent to aggregate INR 787 billion. Direct employment is expected to reach nearly 2.54 million, an addition of 240,000 employees. As a proportion of national GDP, the sector revenues are estimated 6.4 per cent in FY2011. More details at http://www.nasscom.in/Nasscom/templates/NormalPage.aspx?id=60499