• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Interpersonal skills

Interpersonal skills







Total Views
Views on SlideShare
Embed Views



0 Embeds 0

No embeds



Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
Post Comment
Edit your comment

Interpersonal skills Interpersonal skills Presentation Transcript

  • Communication & Interpersonal Skills Jamshed Khan QAU Islamabad Pakistan
  • Effective Communication: What is It?
    • “ What you heard is NOT what I said!”
  • It’s the Way You Say It!
    • Change your tone and you change your meaning:
    • Placement Of The Emphasis What It Means
    • Why don’t I take you to dinner tonight? I was going to take someone else.
    • Why don’t I take you to dinner tonight? Instead of the guy you were going with.
    • Why don’t I take you to dinner tonight? I’m trying to find a reason why I shouldn’t take you.
    • Why don’t I take you to dinner tonight? Do you have a problem with me?
    • Why don’t I take you to dinner tonight? Instead of going on your own.
    • Why don’t I take you to dinner tonight? Instead of lunch tomorrow.
    • Why don’t I take you to dinner tonight ? Not tomorrow night.
  • Effective Communication: What is It?
    • Effective communication may be defined as:
    • Using language that is appropriate to others' levels of understanding.
    • Making sure others receive the information or knowledge intended .
    • Developing relationships with others.
    • Talking with others in a way that facilitates openness, honesty and cooperation.
    • Providing feedback .
  • What are interpersonal communication skills?
  • Interpersonal Communication
    • Oral Communication
      • Advantages: Speed and feedback
      • Disadvantage: Distortion of the message
    • Written Communication
      • Advantages: Tangible and verifiable
      • Disadvantages: Time-consuming and lacks feedback
    • Nonverbal Communication
      • Advantages: Supports other communications and provides observable expression of emotions and feelings
      • Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message
  • Nonverbal Communication
    • Body Movement
      • Unconscious motions that provide meaning
      • Shows extent of interest in another and relative perceived status differences
    • Intonations and Voice Emphasis
      • The way something is said can change meaning
    • Facial Expressions
      • Show emotion
    • Physical Distance between Sender and Receiver
      • Depends on cultural norms
      • Can express interest or status
  • The Grapevine
    • Three Main Grapevine Characteristics:
      • Informal, not controlled by management
      • Perceived by most employees as being more believable and reliable than formal communications
      • Largely used to serve the self-interests of those who use it
    • Results from:
      • Desire for information about important situations
      • Ambiguous conditions
      • Conditions that cause anxiety
    • Insightful to managers
    • Serves employee’s social needs
  • Interpersonal Relationships between two or more people social associations connections affiliations
  • Interpersonal Skills listening questioning language & communication using feedback conflict handling
  • Essential IP Competencies
      • Self awareness
      • Control
      • Motivation
      • Acknowledging the interests of subordinates
      • Communication skills
  • Developing IP Skills
    • Developing Assertiveness
    • Accepting Responsibility
    • Managing Conflicts
          • Avoiding
          • Accommodating
          • Competing/Forcing
          • Collaborating
          • Compromising
  • Interpersonal Skills
    • Diversity empowers people
    • Get the best from each employee
    • Value differences
    • Teams better than groups
    • Team mission
    • Diversity fills gaps in capabilities
    • Good interpersonal skills
    • Interpersonal competence
  • The Communication Process
  • Communication Styles
  • Communication Styles Style Strengths
  • Communication Styles Style Weaknesses
  • Communication Styles How Do You Interact?
  • Key Communication Skills
    • Clarity
    • Expression
    • Pace
    • Listening
  • What Is Quality Communication?
    • Communication is influenced by
    • Age
    • Gender
    • Culture
    • Education
    • Change according to context and over time
    • Tell me - and I forget
    • Show me - and I remember
    • Let me take part and I will understand
  • What is Conflict?
    • Conflict occurs in situations in which there is opposition. Opposition occurs when a solution cannot be found in a disagreement.
    • Conflict is a disagreement through which the parties involved perceive a threat to their needs, well-being, interests or concerns.
    • Perceive a threat can be physical, emotional, power, status, intellectual, etc.
    • Conflict is healthy and a normal part of any human relationship.
  • Resolving Conflict Is An Art Of Communication Use interpersonal communication skills
  • How do I handle/prevent/reduce conflicts?
  • Managing Conflict
    • Like stress, conflict in the workplace can be productive or counterproductive. Managing conflict requires:
      • Understanding
      • Skill
      • Knowledge
      • Experience
  • Conflict and Negotiation
    • Negotiation is the process of working with the parties of a conflict to find a resolution. It requires a willingness to work together. The key is clear communication. There are four basic skills in the communication process:
      • Listening
      • Reading
      • Speaking
      • Writing
  • Conflict and Negotiation
    • The first step in negotiation is defining as clearly as possible the problem as each person sees it. Placing blame should be avoided because it puts people on the defensive.
    • Listening is an active process in which all of your attention is focused on the speaker. Try to empathize with the person who is speaking. Empathy is an understanding of a person’s situation or frame of mind.
  • Conflict and Negotiation
    • Six simple techniques for negotiating conflict resolution can be helpful:
      • Show respect
      • Recognize and define the problem
      • Seek a variety of solutions
      • Collaborate
      • Be reliable
      • Preserve the relationship
  • Conflict and Negotiation
    • The problem is solved only when both sides reach a common understanding and agreement about what actions are to be taken.
  • Emotional Intelligence...
    • Self awareness
    • Self regulation
    • Motivation
    • Empathy
    • Social skills
  • Barriers to Communication
    • Lack of Sensitivity to Receiver
    • Lack of Basic Communication Skills
    • Insufficient Knowledge of the Subject
    • Information Overload
    • Emotional Interference
    • Conflicting Message
    • Channel Barriers
  • Barriers to Communication
    • Lack of Interest
    • Lack of Knowledge
    • Lack of Communication Skills
    • Emotional Distractions
    • Physical Distractions
    • No Provision for Feedback
    • Inadequate Feedback
  • Using Simple Language?
  • In Summary…
    • Effective communication occurs when there is shared meaning between sender and receiver.
    • Communication Process involves a sender, receiver, message and feedback.
    • Communication Styles include a measure of assertive and expressive modes.
    • Communication Skills plays around the elements of clarity, expression, pace and listening.
    • Barriers to Communication occurs when the communication process comprising the elements are interrupted.
    • If you have effective interpersonal communication skills, you have
    • Appropriate assertion skills
    • Active listening skills
    • The ability to accept criticism
    • Respect for the face and dignity of the other person
  • “ Our lives begin to end the day we become silent about things that matter.” Dr. Martin Luther King