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Interpersonal skills

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WRITTEN BY JAMSHED KHAN QAU ISLAMABAD PAKISTAN.

WRITTEN BY JAMSHED KHAN QAU ISLAMABAD PAKISTAN.


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    • 1. Communication & Interpersonal Skills Jamshed Khan QAU Islamabad Pakistan
    • 2. Effective Communication: What is It?
      • “ What you heard is NOT what I said!”
    • 3. It’s the Way You Say It!
      • Change your tone and you change your meaning:
      • Placement Of The Emphasis What It Means
      • Why don’t I take you to dinner tonight? I was going to take someone else.
      • Why don’t I take you to dinner tonight? Instead of the guy you were going with.
      • Why don’t I take you to dinner tonight? I’m trying to find a reason why I shouldn’t take you.
      • Why don’t I take you to dinner tonight? Do you have a problem with me?
      • Why don’t I take you to dinner tonight? Instead of going on your own.
      • Why don’t I take you to dinner tonight? Instead of lunch tomorrow.
      • Why don’t I take you to dinner tonight ? Not tomorrow night.
    • 4. Effective Communication: What is It?
      • Effective communication may be defined as:
      • Using language that is appropriate to others' levels of understanding.
      • Making sure others receive the information or knowledge intended .
      • Developing relationships with others.
      • Talking with others in a way that facilitates openness, honesty and cooperation.
      • Providing feedback .
    • 5. What are interpersonal communication skills?
    • 6. Interpersonal Communication
      • Oral Communication
        • Advantages: Speed and feedback
        • Disadvantage: Distortion of the message
      • Written Communication
        • Advantages: Tangible and verifiable
        • Disadvantages: Time-consuming and lacks feedback
      • Nonverbal Communication
        • Advantages: Supports other communications and provides observable expression of emotions and feelings
        • Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message
    • 7. Nonverbal Communication
      • Body Movement
        • Unconscious motions that provide meaning
        • Shows extent of interest in another and relative perceived status differences
      • Intonations and Voice Emphasis
        • The way something is said can change meaning
      • Facial Expressions
        • Show emotion
      • Physical Distance between Sender and Receiver
        • Depends on cultural norms
        • Can express interest or status
    • 8. The Grapevine
      • Three Main Grapevine Characteristics:
        • Informal, not controlled by management
        • Perceived by most employees as being more believable and reliable than formal communications
        • Largely used to serve the self-interests of those who use it
      • Results from:
        • Desire for information about important situations
        • Ambiguous conditions
        • Conditions that cause anxiety
      • Insightful to managers
      • Serves employee’s social needs
    • 9. Interpersonal Relationships between two or more people social associations connections affiliations
    • 10. Interpersonal Skills listening questioning language & communication using feedback conflict handling
    • 11. Essential IP Competencies
        • Self awareness
        • Control
        • Motivation
        • Acknowledging the interests of subordinates
        • Communication skills
    • 12. Developing IP Skills
      • Developing Assertiveness
      • Accepting Responsibility
      • Managing Conflicts
            • Avoiding
            • Accommodating
            • Competing/Forcing
            • Collaborating
            • Compromising
    • 13. Interpersonal Skills
      • Diversity empowers people
      • Get the best from each employee
      • Value differences
      • Teams better than groups
      • Team mission
      • Diversity fills gaps in capabilities
    • 14.
      • Good interpersonal skills
      • Interpersonal competence
    • 15. The Communication Process MESSAGE FEEDBACK SENDER RECEIVER
    • 16. The Communication Process
    • 17. Communication Styles
    • 18. Communication Styles Style Strengths
    • 19. Communication Styles Style Weaknesses
    • 20. Communication Styles How Do You Interact?
    • 21. Key Communication Skills
      • Clarity
      • Expression
      • Pace
      • Listening
    • 22. What Is Quality Communication?
      • Communication is influenced by
      • Age
      • Gender
      • Culture
      • Education
      • Change according to context and over time
    • 23.
      • Tell me - and I forget
      • Show me - and I remember
      • Let me take part and I will understand
    • 24. What is Conflict?
      • Conflict occurs in situations in which there is opposition. Opposition occurs when a solution cannot be found in a disagreement.
      • Conflict is a disagreement through which the parties involved perceive a threat to their needs, well-being, interests or concerns.
      • Perceive a threat can be physical, emotional, power, status, intellectual, etc.
      • Conflict is healthy and a normal part of any human relationship.
    • 25. Resolving Conflict Is An Art Of Communication Use interpersonal communication skills
    • 26. How do I handle/prevent/reduce conflicts?
    • 27. Managing Conflict
      • Like stress, conflict in the workplace can be productive or counterproductive. Managing conflict requires:
        • Understanding
        • Skill
        • Knowledge
        • Experience
    • 28. Conflict and Negotiation
      • Negotiation is the process of working with the parties of a conflict to find a resolution. It requires a willingness to work together. The key is clear communication. There are four basic skills in the communication process:
        • Listening
        • Reading
        • Speaking
        • Writing
    • 29. Conflict and Negotiation
      • The first step in negotiation is defining as clearly as possible the problem as each person sees it. Placing blame should be avoided because it puts people on the defensive.
      • Listening is an active process in which all of your attention is focused on the speaker. Try to empathize with the person who is speaking. Empathy is an understanding of a person’s situation or frame of mind.
    • 30. Conflict and Negotiation
      • Six simple techniques for negotiating conflict resolution can be helpful:
        • Show respect
        • Recognize and define the problem
        • Seek a variety of solutions
        • Collaborate
        • Be reliable
        • Preserve the relationship
    • 31. Conflict and Negotiation
      • The problem is solved only when both sides reach a common understanding and agreement about what actions are to be taken.
    • 32. Emotional Intelligence...
      • Self awareness
      • Self regulation
      • Motivation
      • Empathy
      • Social skills
    • 33. Barriers to Communication
      • Lack of Sensitivity to Receiver
      • Lack of Basic Communication Skills
      • Insufficient Knowledge of the Subject
      • Information Overload
      • Emotional Interference
      • Conflicting Message
      • Channel Barriers
    • 34. Barriers to Communication
      • Lack of Interest
      • Lack of Knowledge
      • Lack of Communication Skills
      • Emotional Distractions
      • Physical Distractions
      • No Provision for Feedback
      • Inadequate Feedback
    • 35. Using Simple Language?
    • 36. In Summary…
      • Effective communication occurs when there is shared meaning between sender and receiver.
      • Communication Process involves a sender, receiver, message and feedback.
      • Communication Styles include a measure of assertive and expressive modes.
      • Communication Skills plays around the elements of clarity, expression, pace and listening.
      • Barriers to Communication occurs when the communication process comprising the elements are interrupted.
    • 37.
      • CONCLUSION
      • If you have effective interpersonal communication skills, you have
      • Appropriate assertion skills
      • Active listening skills
      • The ability to accept criticism
      • Respect for the face and dignity of the other person
    • 38. “ Our lives begin to end the day we become silent about things that matter.” Dr. Martin Luther King

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