Do your Employees Feel Valued?Reduce Employee Churn and Increase Customer ValueWe have been saying that it is mandatory to have valued employees and to create value foremployees so that you can create better value for your customersHave you asked your employees if they feel valued? What are you doing to create valuedemployees? Do you measure employee value added to understand the needs of your employeesand why they stay on with you or why they would move to some other employer and whether yourcompetitor adds more or less value than you and why employees stay with him or leave him. WithEmployee Value Added, you can measure churn of employees.Employee Value AddedEVA = Value you add to your employeesValue your competitor adds to employeeZappos has shown us that when you treat front line agents like CEOs, the quality of customerservice skyrockets. You treat them as the people in charge of your customer experience from yourend (i.e. the most important people in your business)How you treat your employees directly reflects your customer satisfaction. Developing,empowering and respecting your employees will results in happy customers! "Employeeexperience is the foundation for Customer experience"At the end of the day, trust is what it’s all about. If we don’t treat our employees the way we treatour best customers, they will stop trusting us. And it’s very difficult to get that trust back. This isvery dangerous for the business! You end up losing the best hands and more problems recruitingnew hands into the system.How we treat our colleagues speaks volumes about the way we treat customers. That’s why werecommend a Courtesy System so that you are nice to your colleagues and your employees.
So start doing some nice things for your employees, pat them on the back, take them out for lunchetc., and make them feel valued.When will you measure Employee Value Added?Call any TimeMob: (+91) 9971288580Gautam Mahajan, President-Customer Value FoundationM: +91 9810060368Tel: 11-26831226, Fax: 11-26929055email: firstname.lastname@example.org: http://www.customervaluefoundation.com_____________________________________________________________________Customer Value foundation (CVF) helps companies to Create Value and profit by Creating Value for the customers,employee and for each person working with the companies.Total Customer Value Management (TCVM) transform the entire company to focus on Creating Value for thecustomer by aligning each persons role in Creating Customer Value and getting shareholder wealth and Value._____________________________________________________________________