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Employee Engagement

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Narejo Human Resources

Narejo Human Resources
Rahila Narejo presentation at SkillCity HR Conference on Nov 3, 2010, Mooo!

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Employee Engagement Employee Engagement Presentation Transcript

  • Rahila Narejo Chief Executive, Lead Consultant N.H.R. PRIVATE LIMITED NHR - Growing Businesses...Through People
  • NHR - Growing Businesses...Through People What is engagement? Satisfied? Productive? Rational Engagement Emotional Engagement 2 © 2010 Narejo Human Resources
  • NHR - Growing Businesses...Through People Why should we care? PROFITS 4x Financial Performance CUSTOMERS EMPLOYEES 38% Higher Customer 43% More Revenue 27% Higher Profits Less days off Satisfaction Perform 20% Better 22% Higher Productivity 87% Less Likely to Leave © 2010 Narejo Human Resources
  • NHR - Growing Businesses...Through People What’s the #1 driver of engagement? Pay Benefits Top 10 Engagement Learning and Drivers Work Development Environment  Customer orientation  Integrity of senior management  Challenging work  Input on decision making  Career advancement opportunities  Reputation of the company  Resources to get the job done  Senior management support of new ideas  Manager links employee contribution to company success  Manager tolerance for uncertainty and ambiguity Source: Working Today…Linking People, Business and Rewards, The 2003 Towers Perrin Talent Report. © 2010 Narejo Human Resources
  • NHR - Growing Businesses...Through People Follow THE GALLUP PATH ™ STOCK SUSTAINABLE HIGHER PROFIT INCREASE GROWTH ENGAGED ENGAGED CUSTOMERS ENGAGED CUSTOMERS EMPLOYEES GREAT MANAGERS THE RIGHT FIT ID STRENGTHS ENTER HERE Microeconomics A behavioural economic model for organizations
  • NHR - Growing Businesses...Through People “My Boss Is Killing Me!” © 2010 Narejo Human Resources
  • NHR - Growing Businesses...Through People What manager behaviour has most impact? Clear goals Adequate resources Challenging work Recognize & praise Listen & care Regular feedback Opp to learn & grow © 2010 Narejo Human Resources
  • NHR - Growing Businesses...Through People Percentage of Market Value Related to… 38% 62% 85% Intangible Assets ? Tangible Assets 62% 38% 15% 19821 19921 20022 2012 1. Brookings Institution analysis of S&P500 companies 2. Kaplan & Norton
  • NHR - Growing Businesses...Through People Investors Asset Cost 1980s 1990s 2000s © 2010 Narejo Human Resources
  • Rahila Narejo Chief Executive, Lead Consultant N.H.R. PRIVATE LIMITED NHR - Growing Businesses...Through People