Your SlideShare is downloading. ×
0
Rahila Narejo
Chief Executive, Lead Consultant
P R I V A T E L I M I T E D
N.H.R.
Growing Businesses...Through People ™
Na...
© 2010 Narejo Human Resources2
What is engagement?
Satisfied? Productive?
Emotional
Engagement
Rational
Engagement
NHR - G...
© 2010 Narejo Human Resources
38% Higher Customer
SatisfactionLess days off
Perform 20% Better
22% Higher Productivity
87%...
© 2010 Narejo Human Resources
What’s the #1 driver of
engagement?
Pay Benefits
 Customer orientation
 Challenging work
...
Follow THE GALLUP PATH ™
ENGAGED
CUSTOMERS
ENTER
HERE
ID STRENGTHS
Microeconomics
A behavioural economic model for organiz...
© 2010 Narejo Human Resources
“My Boss Is Killing Me!”
NHR - Growing Businesses...Through People
© 2010 Narejo Human Resources
Clear goals
Adequate resources
Challenging work
Recognize & praise
Listen & care
Regular fee...
Percentage of Market Value Related to…
1. Brookings Institution analysis of S&P500 companies
2. Kaplan & Norton
38%
38% 15...
© 2010 Narejo Human Resources
1980s 2000s1990s
Investors
Asset
Cost
NHR - Growing Businesses...Through People
Rahila Narejo
Chief Executive, Lead Consultant
P R I V A T E L I M I T E D
N.H.R.
Growing Businesses...Through People ™
Na...
Upcoming SlideShare
Loading in...5
×

Employee Engagement

892

Published on

Narejo Human Resources
Rahila Narejo presentation at SkillCity HR Conference on Nov 3, 2010, Mooo!

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
892
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
46
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Employee Engagement"

  1. 1. Rahila Narejo Chief Executive, Lead Consultant P R I V A T E L I M I T E D N.H.R. Growing Businesses...Through People ™ Narejo Human Resources www.narejohr.com
  2. 2. © 2010 Narejo Human Resources2 What is engagement? Satisfied? Productive? Emotional Engagement Rational Engagement NHR - Growing Businesses...Through People
  3. 3. © 2010 Narejo Human Resources 38% Higher Customer SatisfactionLess days off Perform 20% Better 22% Higher Productivity 87% Less Likely to Leave 4x Financial Performance 43% More Revenue 27% Higher Profits PROFITS CUSTOMERS EMPLOYEES Why should we care? NHR - Growing Businesses...Through People
  4. 4. © 2010 Narejo Human Resources What’s the #1 driver of engagement? Pay Benefits  Customer orientation  Challenging work  Career advancement opportunities  Integrity of senior management  Input on decision making  Reputation of the company  Resources to get the job done  Senior management support of new ideas  Manager links employee contribution to company success  Manager tolerance for uncertainty and ambiguity Top 10 Engagement Drivers Work Environment Learning and Development Source: Working Today…Linking People, Business and Rewards, The 2003 Towers Perrin Talent Report. NHR - Growing Businesses...Through People
  5. 5. Follow THE GALLUP PATH ™ ENGAGED CUSTOMERS ENTER HERE ID STRENGTHS Microeconomics A behavioural economic model for organizations THE RIGHT FIT GREAT MANAGERS ENGAGED EMPLOYEES ENGAGED CUSTOMERS SUSTAINABLE GROWTH HIGHER PROFIT STOCK INCREASE NHR - Growing Businesses...Through People
  6. 6. © 2010 Narejo Human Resources “My Boss Is Killing Me!” NHR - Growing Businesses...Through People
  7. 7. © 2010 Narejo Human Resources Clear goals Adequate resources Challenging work Recognize & praise Listen & care Regular feedback Opp to learn & grow What manager behaviour has most impact? NHR - Growing Businesses...Through People
  8. 8. Percentage of Market Value Related to… 1. Brookings Institution analysis of S&P500 companies 2. Kaplan & Norton 38% 38% 15% 62% Intangible Assets 19821 19921 20022 Tangible Assets 62% 85% 2012 ? NHR - Growing Businesses...Through People
  9. 9. © 2010 Narejo Human Resources 1980s 2000s1990s Investors Asset Cost NHR - Growing Businesses...Through People
  10. 10. Rahila Narejo Chief Executive, Lead Consultant P R I V A T E L I M I T E D N.H.R. Growing Businesses...Through People ™ Narejo Human Resources www.narejohr.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×