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Employee Engagement
Employee Engagement
Employee Engagement
Employee Engagement
Employee Engagement
Employee Engagement
Employee Engagement
Employee Engagement
Employee Engagement
Employee Engagement
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Employee Engagement

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Narejo Human Resources …

Narejo Human Resources
Rahila Narejo presentation at SkillCity HR Conference on Nov 3, 2010, Mooo!

Published in: Business, Technology
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  • 1. Rahila Narejo Chief Executive, Lead Consultant P R I V A T E L I M I T E D N.H.R. Growing Businesses...Through People ™ Narejo Human Resources www.narejohr.com
  • 2. © 2010 Narejo Human Resources2 What is engagement? Satisfied? Productive? Emotional Engagement Rational Engagement NHR - Growing Businesses...Through People
  • 3. © 2010 Narejo Human Resources 38% Higher Customer SatisfactionLess days off Perform 20% Better 22% Higher Productivity 87% Less Likely to Leave 4x Financial Performance 43% More Revenue 27% Higher Profits PROFITS CUSTOMERS EMPLOYEES Why should we care? NHR - Growing Businesses...Through People
  • 4. © 2010 Narejo Human Resources What’s the #1 driver of engagement? Pay Benefits  Customer orientation  Challenging work  Career advancement opportunities  Integrity of senior management  Input on decision making  Reputation of the company  Resources to get the job done  Senior management support of new ideas  Manager links employee contribution to company success  Manager tolerance for uncertainty and ambiguity Top 10 Engagement Drivers Work Environment Learning and Development Source: Working Today…Linking People, Business and Rewards, The 2003 Towers Perrin Talent Report. NHR - Growing Businesses...Through People
  • 5. Follow THE GALLUP PATH ™ ENGAGED CUSTOMERS ENTER HERE ID STRENGTHS Microeconomics A behavioural economic model for organizations THE RIGHT FIT GREAT MANAGERS ENGAGED EMPLOYEES ENGAGED CUSTOMERS SUSTAINABLE GROWTH HIGHER PROFIT STOCK INCREASE NHR - Growing Businesses...Through People
  • 6. © 2010 Narejo Human Resources “My Boss Is Killing Me!” NHR - Growing Businesses...Through People
  • 7. © 2010 Narejo Human Resources Clear goals Adequate resources Challenging work Recognize & praise Listen & care Regular feedback Opp to learn & grow What manager behaviour has most impact? NHR - Growing Businesses...Through People
  • 8. Percentage of Market Value Related to… 1. Brookings Institution analysis of S&P500 companies 2. Kaplan & Norton 38% 38% 15% 62% Intangible Assets 19821 19921 20022 Tangible Assets 62% 85% 2012 ? NHR - Growing Businesses...Through People
  • 9. © 2010 Narejo Human Resources 1980s 2000s1990s Investors Asset Cost NHR - Growing Businesses...Through People
  • 10. Rahila Narejo Chief Executive, Lead Consultant P R I V A T E L I M I T E D N.H.R. Growing Businesses...Through People ™ Narejo Human Resources www.narejohr.com

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