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Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
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Communication

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Always striving for a better module; short but precise.

Always striving for a better module; short but precise.

Published in: Technology, Business
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  • 1. COMMUNICATION and LISTENING Skills
  • 2. OBJECTIVES • Define and understand the importance of effective communication • Identify and overcome the barriers to communication • Re-learn the skills of successful communication: active listening, responding, and making the message clear By the end of the module, the participants will be able to:
  • 3. OUTLINE • Communication Fundamentals – 3 Basic Styles – Communication process • Barriers to Communication • Team Communication
  • 4. COMMUNICATION FUNDAMENTALS What is Communication? What is Effective Communication? “You can’t not communicate. Everything you say or do or don’t say and don’t do sends a message to others” ~John Woods
  • 5. ITS ESSENCES • Personal process • Occurs between people • Involves change in behavior • Expression of thoughts and emotions through words and actions • Means to influence others • Tool for controlling and motivating people • It is a social and emotional process
  • 6. BASIC TYPES OF COMMUNICATION
  • 7. Verbal and Non-verbal Communication • VOICE – Volume – Pitch – Tone – Clarity – Pace • BODY LANGUAGE – Posture – Gestures – Facial Expressions – Eye Contact
  • 8. COMMUNICATION MODEL SENDER RECEIVERMEDIUM FEEDBACK MESSAGE
  • 9. ACTIVITY PAINT ME A PICTURE
  • 10. BARRIERS TO COMMUNICATION • Language • Quantity of information • Poor listening skills • Assumptions • Lack of trust • Emotional interference • Perceptions • Ourselves
  • 11. Hearing versus Listening HEARING – physical process, natural, passive LISTENING – physical and mental process, active, a skill “Wisdom is the reward you get for a lifetime of listening when you have preferred to talk.” ~Doug Larson
  • 12. VALUES OF LISTENING • Good listening reflects courtesy and good manners • Listening carefully would involve competence and performance • Listening is a positive activity • Good listening can improve social relations
  • 13. SUPPORTIVE COMMUNICATION COACHING: giving advice, direction, information; focuses on abilities COUNSELLING: helping the person understand and resolve a problem by displaying understanding; focuses on attitude
  • 14. Signs of Open Communication • Everyone is encouraged to speak • Disagreement is invited • Everyone is proactive
  • 15. ACTIVITY PRESENTATION
  • 16. ESSENTIALS OF COMMUNICATION DOs • Be open-minded • Listen to what is being said • Give feedback to what is being said • Use simple words and phrases • Take ownership of what you say • Take responsibility for making sure you are heard and understood • Be aware of body language/ Be sensitive • Touch only when appropriate
  • 17. ESSENTIALS OF COMMUNICATION DON’Ts • Do not instantly react and mutter something in anger • Do not assume that everybody understands you • Do not interrupt • Do not jump into conclusion that you have understood everything • Do not speak only to impress anyone • Do not be threatening or judgmental • Do not overwhelm the person with more than can be handled
  • 18. TEAM COMMUNICATION • In a team, you are ALL working towards the same goal. • If members have questions/issues about the goals, those can be addressed properly in order for the team to move forward. • If there are decisions to be made, everyone can be made aware of the decisions at hand. • If there is constant communication, the team will be more effective and efficient.
  • 19. A closer look… 1. Information is shared within the team. 2. Team members will have knowledge. 3. Knowledge is power. 4. Sense of power gives members a sense of belonging and dedication. 5. Dedicated members will contribute more.
  • 20. “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others” ~ Anthony Robbin

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