Project on Human Resource Communication of Infosys Group 1:- Akshita - 01 Nandita - 48
Background Incorporated in the year 1981 provides consulting and IT services, based in Bangalore, India. Infosys was the first Indian company to be listed on the NASDAQ Stock Exchange Infosys is one of the fastest growing Consulting and IT Services organizations in EMEA region
Values Customer Delight: To surpass customer expectations consistently Leadership by Example: To set standards in our business and transactions and be an exemplar for the industry and ourselves Integrity and Transparency: To be ethical, sincere and open in all our transactions Fairness: To be objective and transaction-oriented, and thereby earn trust and respect. Pursuit of Excellence: To strive relentlessly, constantly improve ourselves, our teams, our services and products to become the best.
Core capabilities and competencies: Service offerings-one stop capability. People-Ability to attract and retain the Best Talent Process-Delivery Excellence Technology-Technological superiority Project Management-Strong Project Management capabilities
Human Resource Communication Refers to the techniques and processes used by organizations across the world when communicating with their employees. Issues related to the employees appointments, promotions, compensation packages, training, personalized counseling, retirement benefits, and other employee benefit programs
HR practices in Infosys Recruitment Adequate care to identify the right candidates A high degree of 'learn ability’. Significant importance on professional competence and academic excellence. Other qualities we look for are analytical ability, teamwork and leadership potential, communication and innovation skills, along with a practical and structured approach to problem solving
Training An on going process Training new recruits Infosys conducted a 14.5 week technical training program for all new entrants Spent around rs 200,000 per year on training each new entrant Trained at the global education center (GEC) in mysore
Training Programs for Employees Conducted training programs for experienced employees The company had a competency system in place which took into account individual performance, organizational priorities, and feedback from the clients.
Performance Appraisal Different criteria like timeliness, quality of work carried out by the employee, customer satisfaction, peer satisfaction, and business potential, were considered. Evaluated based on their learning and analytical ability, communication skills, decision making, change management, and planning and organizing skills. Criteria measured on a scale of 1 to 5
Infosys Leadership Institute Set up in 2001 Nurture future leaders in the company The executives were groomed to handle the changes in the external and internal environment To effectively manage the exceptional growth that the company was experiencing
The Culture Infosys tried to preserve the attributes of a small company and worked in small groups, Managers played the role of mentors and used their experience to guide their team members. Infosys was one of the first companies to offer esops to its employees Compensation depended on the performance of individual, the team and the company Challenges faced by the company to retain its talented workforce
Questionnaire Human Resource Communications and Corporate Communications – are they one in the same? Which of the three following communication styles dominate your culture? How well is HR information exchanged in your company? Is your HR information timely, accurate and understandable? Have they work experience at the highest levels of HR? Do they have the proven ability to motivate themselves and others to generate strong results? To round out your choice, have they led HR initiatives and cross-functional teams?
Recommendations Deliver HR Communications in an engaging interactive way Promote internal brand Give employees an opportunity to participate in key decisions Make it easy for staff to give feedback (good and bad!) Build a feeling of community and involvement Provide up to date information and ‘tools’ Catch dissatisfaction early Measure the effectiveness of induction programs
Conclusion How they reach out to their core constituents - employees, members of leadership, vendors, clients, and recruits Manage the flow of information Effective communication skills are a cornerstone of almost every HR function. With so much riding on communication, it makes sense to put morethought and effort into honing our skills.