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Listening skills (1)

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Listening Skills is one of the most essential skills needed by all of us. Unfortunately, we all love only to talk and hate listening. …

Listening Skills is one of the most essential skills needed by all of us. Unfortunately, we all love only to talk and hate listening.
But, developing this vital skill can help us in our society, profession or even in our domestic field. So, why not practice it and change our life?

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  • 1. LISTENING SKILLSLISTENING SKILLS By – N.G.PalitBy – N.G.Palit ’’
  • 2. Listening SkillsListening Skills * A wise person said ”Listening is the hardest thing in the world”
  • 3. Seek To UnderstandSeek To Understand • “Seek first to understand, then to be understood.“ - Stephen R. Covey (7 Habits of Highly Effective People)
  • 4. Two EarsTwo Ears • Nature has given us one tongue, but two ears, so that we may hear from others twice as much as we speak.
  • 5. Listening SkillsListening Skills • Listening skills are the ways to help you listen something more effectively
  • 6. Think…Think… • The universe talks to all of us We just need to know ‘HOW TO LISTEN’……
  • 7. Best Way To PersuadeBest Way To Persuade • "One of the best ways to persuade others is with your ears - by listening to them." • Dean Rusk
  • 8. I Like To ListenI Like To Listen • I like to listen. I have learned a great deal by Listening Carefully BUT, MOST PEOPLE NEVER LISTEN •Ernest Hemmingway
  • 9. Importance Of ListeninImportance Of Listeningg • I only wish I could find an institute that teaches people how to listen. People need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions. Lee Iacocoa Former CEO of Chrysler
  • 10. Who Is A Good Listener?Who Is A Good Listener? • "But, you must REALLY listen. No interrupting, no daydreaming, no planning your response. Just listen." Author Unknown • When people compliment someone on being a great communicator, they often mean that the person is a good listener." Joseph Sommerville, PhD
  • 11. What is Listening?What is Listening? • What is the opposit word of Talking? Listening In many cases it is not. It is waiting to talk !
  • 12. What Is Listening?What Is Listening? • Listening is not just about being quiet while someone else is speaking. * “Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages • Listening is an active process.
  • 13. What is Listening?What is Listening? • Listening is with the Mind • Hearing with the senses • Listening is conscious • An active process of getting information, ideas etc. • To improve interpersonal & oral exchange
  • 14. Importance of ListeningImportance of Listening • We show that we are serious • We display respect to other’s view point • Helps us to learn • Helps us to adapt and understand • Empathize
  • 15. Why Listening is Important?Why Listening is Important? • To avoid communication errors. • Helps to learn something new. • It is the key to success.
  • 16. Fallacies about ListeningFallacies about Listening • Listening is not my problem. • Listening and hearing are same. • Smarter people are better listeners. • Good readers are good listeners. • Listening improves with age or experience.
  • 17. Why People Don’t Listen?Why People Don’t Listen? • People are distracted, preoccupied or forgetful a full 75 percent of the time. • We usually recall just 50 percent of what was said immediately after we talk • We spend just 45 percent of our time listening • We remember just 20 percent of what we hear. • Only 2 percent of us have had formal educational experience with listening
  • 18. The Four Ears of ListeningThe Four Ears of Listening
  • 19. Basic Types of ListeningBasic Types of Listening • Active listening • Selective listening • Emphatic listening • Ignoring listening
  • 20. Active ListeningActive Listening • Understanding all things • Proper interaction. • Proper feedback
  • 21. Selective ListeningSelective Listening • We remember only • Selective portion. • Topic is not to our liking
  • 22. Ignoring ListeningIgnoring Listening • Not listening at all is pretty insulting to others. It can lead to strained relations
  • 23. How To Listen Effectively?How To Listen Effectively? • 1. Stop Talking – Be Silent • 2. Show Interest • 3. Empathize • 4. Ask Questions • 5. Maintain Eye Contact • 6. Practice Listening • 7. Listen Creatively • 8. Put Your Entirety
  • 24. Poor Listening SkillsPoor Listening Skills • Can lead to misunderstanding & chaos. • This can lead to moneytary loss apart from loss of Time and Effort
  • 25. Stages of Listening ProcessStages of Listening Process • Hearing • Focusing on message. • Comprehending & Interpreting • Analyzing and Evaluating • Responding • Remembering
  • 26. Barriers to Active ListeningBarriers to Active Listening • Environmental Barrier • Physiological Barrier • Psychological Barrier • Selective Listening • Negative Listening Attitudes • Personal Reactions • Poor Motivation
  • 27. How to be an EffectiveHow to be an Effective Listener?Listener? • What you think about Listening? • Understand the • complexities of listening. • Prepare to listen. • Adjust to the sitiuation. • Focus on key-points.
  • 28. How to be an EffectiveHow to be an Effective Listener?Listener? What do you feel about listening? • Want to listen. • Delay judgement. • Accept responsibility for understanding. • Encourage others to talk. • Don’t tune out ’dry’ subjects
  • 29. How to be an EffectiveHow to be an Effective Listener?Listener? • What you do about listening? • Face speaker. • Maintain eye contact. • Remove the internal & external distractions. • Listen with open mind • Respond to speaker. .
  • 30. Benefits of Effective ListeningBenefits of Effective Listening • Enhances productivity • Improves relations • Avoids conflicts • Improves understanding • Improves negotiation skills • Adds to your Image & Personality • Helps You to stand out. • You will be appreciated.
  • 31. Difference between Hearing &Difference between Hearing & ListeningListening • Hearing is easy – Listening is hard • Hearing is passive – Listening is active • Hearing is a physical function of biology – Listening is mental function of internal behavior • Listening is beyond words, more than hearing
  • 32. The Ten CommandmentsThe Ten Commandments • 1. Stop Talking. • 2. Put the Talker at ease. • 3. Show him that you want to Listen. • 4. Remove Distractions. • 5. Empathize with him. • 6. Be Patient • 7. Hold your temper.
  • 33. The Ten CommandmentsThe Ten Commandments • 8. Go easy on Arguments & Criticism • 9. Ask questions. • 10. When in doubt, ask for clarification.
  • 34. HolisticHolistic • "So when you are listening to somebody completely & attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it." Jiddu Krishnamurti
  • 35. A Good GiftA Good Gift • “The Greatest Gift You Can Give Others Is The Purity Of Your Attention”. - Richard Moss
  • 36. CourageCourage • "Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen." - Winston Churchill
  • 37. Enhance Listening SkillsEnhance Listening Skills "We need to enhance listening in every corner and quarter of society." Dr. Ralph G. Nichols
  • 38. Listen , Listen…..Listen , Listen….. • "Listen a hundred times; ponder a thousand times; speak once." -- Turkish Proverb
  • 39. Any QuestionAny Question
  • 40. Thank You For ListeningThank You For Listening By – N.G.PalitBy – N.G.Palit
  • 41. At the endAt the end Please feel free to send your valuable feed-back and suggestions to me at the following address: nandapalit @yahoo.co.in or through face book.

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