Comcast: Communicating in New Media Markets

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    Notes on slide 1

    Libby and JackLeonard RobbinsJim BlosserHow did they get it done?

    They wrote press releasesCalled volunteersMailed lettersEventually built a website

    More than 1,000,000 watched.

    The multiplier of number of Google searches in April for dominos video vs Obama

    The challenge – hardest for me, hardest for my boss and my boardWhen the community foundation website was (is) an online brochure – I control the message.Dominos got to control the message.You got to control the message.You got to control your brand.

    Your brand is not your logo.It’s the collective – the collective perception by audience.

    The internet is no longer an online brochure where I control the message.

    California Red Legged Frog

    California Red Legged Frog

    Tool Number One:SmartchartSpitfire strategies

    95 principles for communicating online - 1999

    Social v. LocalGot on twitter – everyone was doing itDoubled his clientele because he started using Twitter.Not only his clientele – but the CoffeeGroundz Community

    This is the opportunity.Markets used to be groups of people, demographics, geography.Today markets are also conversations.You still need to know who your audience is and how you are talking to them.And – what they need to know. NOT – what you want to tell them.How are you going to tell them?

    Favorites, Groups & Events

    Comcast: Communicating in New Media Markets - Presentation Transcript

    1. Nancy JonesChief Communications OfficerCommunity Foundation of Broward
      • Alex – MBA
      • Nancy – JNKE
    2. What We’ll Talk About
      How we got here
      Challenges of social media
      Opportunities of it
      Tools you can use
      Tell some stories
      Conversation
    3. “The challenge that comes with the freedom of the internet is that any idiot with a camera and an internet link can do stuff like this and ruin the reputation of a brand that’s nearly 50 years old.”
    4. 10
    5. This is NOT Your Brand
    6. THIS is Your Brand
    7. And this
    8. And This is Your Brand
    9. The whole is greater than the sum of its parts.
      -Aristotle
    10. The message is not about you
      [the charity] it is about why the messenger cares.”
      -Katya Andresen, author, Robin Hood Marketing
    11. Value
      What makes the person nod their head
      in agreement.
      Vision
      Kum-ba-Yah
      The “then” statement that would happen if the value came true.
      Barrier
      The response to your audience’s “Yeah, but…” it is helpful to list the barrier(s) first.
      Ask
      What you want your audience to do.
    12. Markets are conversations.
      Yes, conversations.
    13. Rubicon Consulting
      2007
      Ten Commandments
      2. Be Yourself
      7. Internet Strengthens Great Brands
      8. Forget About Mass Markets
    14. Develop a constituency. Serve them. Listen to them. Work with them, don’t have them work for you. Give them power and control and then fasten your seatbelts because all the rules change.
      – Nancy White, response for nonprofits
    15. Develop a constituency. Serve them. Listen to them. Work with them, don’t have them work for you. Give them power and control and then fasten your seatbelts because all the rules change.
      – Nancy White, response for nonprofits
    16. Develop a constituency. Serve them. Listen to them. Work with them, don’t have them work for you. Give them power and control and then fasten your seatbelts because all the rules change.
      – Nancy White, response for nonprofits
    17. Develop a constituency. Serve them. Listen to them. Work with them, don’t have them work for you. Give them power and control and then fasten your seatbelts because all the rules change.
      – Nancy White, response for nonprofits
    18. Change the Way You Think
    19. The Social PTA
      Easy for me to engage
      Mobile Alert
      Facebook Event
      Forward
      Post
      Status
      Google Site
      Agenda
      Chat
      Post
    20. The Social PTA
      During the Meeting
      Mobile Questions
      Facebook Event
      Live updates
      Images
      Twitter
      #VSYPTA
    21. Cool Tools
    22. Weblogs: BLOGS
    23. RSS – Really Simple Syndication
      it’s a conversation
      voting, widgets, threading
      $$$
    24. 4 Years
      38 Years
      13 Years
      • $10M in 2 Years
      • 60M People
      • 270,000 Causes
      • 53,000 Nonprofits
      Causes
    25. So, I have followers and fans and friends – what about the money?
    26. Who is using your site
      Where are they spending time
      Who is reading your email – Constant Contact, Emma
      Use awareness hubs
      Change.org
      Care2
    27. Tell Your Stories
    28. Embed a Widget
    29. Be Bold
      Be Creative
    30. What is Your Story?
    31. http://rubiconconsulting.com/thinking/newsletter/2006/11/cluetrain_2007_ten_commandment.html
      http://www.WordPress.com
      http://www.Technorati.com
      http://www.google.com/reader/view/
      http://www.PollDaddy.com
      http://blogsearch.google.com/
      http://www.chipin.com/
      http://sproutinc.com/
      http://www.lovewithoutboundaries.com/
      http://tweetdeck.com/beta/
      http://www.tweepler.com/
      http://www.tweetlater.com/
      http://www.tweetsgiving.com/
      http://www.ning.com
      http://www.pbworks.com
      http://www.basecamphq.com
      http://www.5pmweb.com
      http://www.vimeo.com
      http://www.tubemogul.com
      http://www.change.org
      http://www.care2.org
      http://blamedrewscancer.com/
    32. Nancy Jones
      Community Foundation of Broward
      njones@cfbroward.org
      954.761.9503
      954.294.7199.mobile
      @nancyjones
      didyouhappen.wordpress.com

    + nancyjones1nancyjones1, 4 months ago

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