Stg Presenation

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Signature Technology Group offers Hardware and Software support at a fraction of OEM maintenance costs.

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Stg Presenation

  1. 1. IT Maintenance & Support Services Low Cost High Performance One Source
  2. 2. Company Overview <ul><li>Company Overview </li></ul><ul><ul><li>Over 23 years of experience </li></ul></ul><ul><ul><ul><li>Maintenance and support services for information technology products </li></ul></ul></ul><ul><ul><li>Acquired G2G in 2006 </li></ul></ul><ul><ul><ul><li>Network of over 6,000 certified engineers </li></ul></ul></ul><ul><ul><ul><li>Dispatched through a web-based management system </li></ul></ul></ul><ul><ul><ul><li>Nationwide availability covering North America </li></ul></ul></ul><ul><ul><li>Multi-vendor support </li></ul></ul><ul><ul><ul><li>IBM, SUN, HP, Dell, EMC, Cisco, STK, Unisys and others </li></ul></ul></ul><ul><ul><li>50,000 square foot corporate campus in Phoenix, AZ </li></ul></ul><ul><ul><ul><li>12 Regional Distribution points throughout the U.S. </li></ul></ul></ul><ul><ul><li>Over 200,000 pieces of equipment under contract </li></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  3. 3. Coverage <ul><li>Fast, Reliable IT Service Across the United States </li></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide Multiple levels of local and regional technical and logistical support allows STG to cover your IT needs throughout the country.
  4. 4. Locations: Current Customers
  5. 5. Coverage 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide Current Dispatch Locations: Covering 100% of the US and its territories / 94% of US Zip Codes with no trip charge.
  6. 6. STG Signature Service Model 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  7. 7. Support Solutions <ul><li>Signature Support Solutions: </li></ul><ul><ul><li>On-Contract Services </li></ul></ul><ul><ul><ul><li>Fixed inventory and cost </li></ul></ul></ul><ul><ul><ul><li>Risk totally borne by STG </li></ul></ul></ul><ul><ul><ul><li>Large installations (HQ or data center) </li></ul></ul></ul><ul><ul><li>On-Demand Services </li></ul></ul><ul><ul><ul><li>No committed monthly cost </li></ul></ul></ul><ul><ul><ul><li>Customer in control of repairs </li></ul></ul></ul><ul><ul><ul><li>Satellite offices or mobile workers/equipment </li></ul></ul></ul><ul><li>The combination of these two offerings is unique. The capability of STG to service the large multi-campus environment to the remote office worker nationwide is unparalleled by an independent service organization today. </li></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  8. 8. Support Solutions <ul><li>On-Contract Hardware Repair/Maintenance </li></ul><ul><ul><li>Provide Break/Fix on almost all computer hardware equipment </li></ul></ul><ul><ul><li>Can supply a dedicated support team if needed, which may include on-site engineers </li></ul></ul><ul><ul><li>Use certified, credentialed employees </li></ul></ul><ul><ul><li>Support critical IT systems </li></ul></ul><ul><ul><li>Extend the use of EOL equipment </li></ul></ul><ul><ul><li>Take responsibility for ALL computer equipment </li></ul></ul><ul><ul><ul><li>Sub-contract specialty devices to partners or OEMs </li></ul></ul></ul><ul><ul><ul><li>Sub-contract any specialty needs to partners </li></ul></ul></ul><ul><ul><ul><li>24X7 on-site support is typical </li></ul></ul></ul><ul><ul><ul><li>As little as 1 hour response </li></ul></ul></ul><ul><ul><ul><li>Optionally provide OS support as well </li></ul></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide We support all major brands of equipment.
  9. 9. Support Solutions <ul><li>On-Contract Hardware Repair/Maintenance </li></ul><ul><ul><li>Large mainframe installations with peripherals </li></ul></ul><ul><ul><li>Mid-range proprietary systems </li></ul></ul><ul><ul><ul><li>IBM AS400s, RS6000, SUN systems, etc. </li></ul></ul></ul><ul><ul><li>Storage devices – SAN, NAS </li></ul></ul><ul><ul><li>Tape drives/libraries </li></ul></ul><ul><ul><li>Unix and Win-tel servers </li></ul></ul><ul><ul><li>Desktop PCs and monitors </li></ul></ul><ul><ul><li>Laptops </li></ul></ul><ul><ul><li>Printers – all manufacturers </li></ul></ul><ul><ul><ul><li>Black and white and color </li></ul></ul></ul><ul><ul><li>Miscellaneous equipment </li></ul></ul><ul><ul><ul><li>Scanners </li></ul></ul></ul><ul><ul><ul><li>Plotters </li></ul></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  10. 10. Support Solutions <ul><li>On-Demand Support Services </li></ul><ul><ul><li>Many more services than just break/fix </li></ul></ul><ul><ul><ul><li>Includes hardware and software maintenance </li></ul></ul></ul><ul><ul><ul><li>Support more than just office equipment </li></ul></ul></ul><ul><ul><li>Nationwide team in place </li></ul></ul><ul><ul><ul><li>Highly skilled with quality controls </li></ul></ul></ul><ul><ul><li>Contract of choice for some customers </li></ul></ul><ul><ul><li>Geared toward corporate customers </li></ul></ul><ul><ul><li>Integrated solution with On-Contract approach </li></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  11. 11. Support Solutions <ul><li>Signature OS Software Support </li></ul><ul><ul><li>System management and administration </li></ul></ul><ul><ul><li>Remote system management </li></ul></ul><ul><ul><li>U.S. Based service desk </li></ul></ul><ul><ul><li>Migrations and upgrades </li></ul></ul><ul><ul><li>Patching </li></ul></ul><ul><ul><li>Patch Management </li></ul></ul><ul><ul><li>OS installation management </li></ul></ul><ul><ul><li>New device intervention </li></ul></ul><ul><ul><li>Additional support to help tune the OS specifically for business applications </li></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  12. 12. Signature Project Management 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide <ul><li>Signature Project Services </li></ul><ul><ul><li>Fixed priced approach </li></ul></ul><ul><ul><ul><li>Shifts risk to STG </li></ul></ul></ul><ul><ul><li>Meet critical timelines and goals for: </li></ul></ul><ul><ul><ul><li>Deployments (refreshes) </li></ul></ul></ul><ul><ul><ul><li>Install, moves, adds, changes (IMACs) </li></ul></ul></ul><ul><ul><ul><li>Hardware upgrades </li></ul></ul></ul><ul><ul><ul><li>Hardware inventories </li></ul></ul></ul><ul><ul><ul><li>Equipment removal and certified data destruction </li></ul></ul></ul>Web-based project progress and tracking available for larger projects
  13. 13. Performance Metrics <ul><ul><li>All calls must be acknowledged quickly, some in as little as 15 minutes </li></ul></ul><ul><ul><li>All repairs must be completed promptly, some in as little as 2 hours </li></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide Performance Study: Sacramento County keeps “score card” reporting, based on their SLA
  14. 14. Our Experience 2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide Logos below represent some of STGs customers.
  15. 15. Signature Support <ul><li>Line Item Pricing Model </li></ul><ul><ul><li>Takes the complexity out of pricing </li></ul></ul><ul><ul><li>Support pricing based on SLA with uplifts for enhanced services </li></ul></ul><ul><ul><li>Numerous SLAs available </li></ul></ul><ul><ul><li>Flat pricing by model for many types of devices </li></ul></ul><ul><ul><li>Easy to understand invoices based on price quotes </li></ul></ul><ul><ul><li>Inventory changes clearly identified </li></ul></ul><ul><ul><li>Fixed multi-year pricing </li></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  16. 16. Signature Value <ul><li>The Value of a Single Solution Provider </li></ul><ul><ul><li>The right contract vehicle for each customer’s environment </li></ul></ul><ul><ul><li>Experienced field service technicians with National Coverage </li></ul></ul><ul><ul><li>Work flow management technology with call center integration capabilities </li></ul></ul><ul><ul><li>Web-based portal for customer interactions </li></ul></ul><ul><ul><li>Automated End User/Customer Service Metric Management </li></ul></ul><ul><ul><li>Easy Escalation process for critical problems </li></ul></ul><ul><ul><ul><li>Will escalate to OEM if needed at our expense </li></ul></ul></ul><ul><ul><li>On-Site spares / Repair or replace commitment </li></ul></ul><ul><ul><li>Standardized National pricing for On-demand services </li></ul></ul><ul><ul><li>Flexible coverage pricing and reasonable T&M rates </li></ul></ul><ul><ul><li>Lower pricing than OEMs and most competitors. </li></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  17. 17. Expect More From STG <ul><li>STG Brings It All Together With Our </li></ul><ul><li>Signature Support </li></ul><ul><ul><li>Reduce business exposure from technology failures </li></ul></ul><ul><ul><li>Quality trusted by our clients </li></ul></ul><ul><ul><li>Improved resource management </li></ul></ul><ul><ul><li>Improved customer satisfaction </li></ul></ul><ul><ul><li>Gain and sustain a competitive advantage </li></ul></ul><ul><ul><li>Mitigate business risk </li></ul></ul><ul><ul><li>Extended support and improved service level </li></ul></ul><ul><ul><li>Lower operating costs </li></ul></ul><ul><ul><li>Streamline and consolidate support services </li></ul></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide
  18. 18. Expect More From STG <ul><li>Contact Information: </li></ul><ul><li>Signature Technology Group, Inc. </li></ul><ul><li>2424 West Desert Cove Avenue </li></ul><ul><li>Phoenix, Arizona 85029 </li></ul><ul><li>Tel. 800-229-7900 </li></ul><ul><li>Or visit us on the web at: </li></ul><ul><li>www.sigtechgrp.com </li></ul>2424 W. Desert Cove Ave. (800) 229-7900 Phoenix, AZ 85029 www.sigtechgrp.com Slide

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