Creative Alternatives: 2008 AzLA Presentation

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AzLA conference program on how libraries can implement low cost services and technologies.

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  • Start with a bit of background and foundation, then Nancy will outline the services that she’s been working on
  • Creative Alternatives: 2008 AzLA Presentation

    1. 1. Creative Alternatives Implementing Low-Cost Services and Technologies
    2. 3. CAC Library <ul><li>Background of library up to Summer 2006 </li></ul><ul><ul><li>Remodel (2005) </li></ul></ul><ul><ul><li>Staffing changes (2006) </li></ul></ul><ul><li>Opportunity to assess future direction </li></ul><ul><ul><li>Many changes during this period of time occurring in libraries </li></ul></ul><ul><ul><ul><li>Primarily technology-driven </li></ul></ul></ul><ul><ul><li>Saw the need to adapt to changes </li></ul></ul><ul><ul><ul><li>“ Survival” </li></ul></ul></ul>
    3. 4. Assessment: Library User Trends <ul><li>Considerations </li></ul><ul><ul><li>Print journal and reference materials are used less, electronic/online used more </li></ul></ul><ul><ul><li>New methods of communication are available </li></ul></ul><ul><ul><li>User-driven change: </li></ul></ul><ul><ul><ul><li>Most students comfortable with technology </li></ul></ul></ul><ul><ul><ul><li>More students are going online </li></ul></ul></ul><ul><ul><ul><ul><li>In Pinal county, improved home access </li></ul></ul></ul></ul><ul><ul><ul><li>Students expect online resources, easy availability </li></ul></ul></ul>
    4. 5. Assessment: Remote Students <ul><li>Students spread across Pinal County and Arizona </li></ul><ul><ul><li>Rural college </li></ul></ul><ul><ul><li>Main campuses, centers </li></ul></ul><ul><li>Increase in remote/distance learning enrollment </li></ul>
    5. 6. Assessment: Funds <ul><li>Limited funding </li></ul><ul><li>Limited technology infrastructure </li></ul><ul><li>A need to communicate change </li></ul><ul><ul><li>Addressing perceptions, educating </li></ul></ul><ul><ul><ul><li>Technology changes continuing </li></ul></ul></ul>
    6. 7. How do we get there? <ul><li>Asked the question </li></ul><ul><ul><li>How do we make changes that meet student expectations and need without any additional funding? </li></ul></ul><ul><li>Thought about </li></ul><ul><ul><li>Budget shifting </li></ul></ul><ul><ul><li>Resources and services other libraries are offering </li></ul></ul><ul><ul><ul><li>Alternatives available (services and resources) </li></ul></ul></ul><ul><ul><ul><li>Benefits versus costs </li></ul></ul></ul>
    7. 9. New Foundation <ul><li>New Library Mission </li></ul><ul><ul><li>Emphasizes new services and technologies </li></ul></ul><ul><ul><li>Provide support to students regardless of location </li></ul></ul><ul><li>New Collection Development Policy </li></ul><ul><ul><li>Stresses consideration of electronic resources in the evaluation/selection process </li></ul></ul><ul><ul><ul><li>Notes of availability, remote access </li></ul></ul></ul>
    8. 11. First Implementations <ul><li>Databases </li></ul><ul><ul><li>Control of budget </li></ul></ul><ul><ul><li>Shifting of budget lines </li></ul></ul><ul><ul><ul><li>Increase online journals </li></ul></ul></ul><ul><li>Started eBook collection </li></ul><ul><li>Web pages </li></ul><ul><ul><li>Redesign </li></ul></ul>
    9. 15. Services we wanted to initiate <ul><li>Virtual Reference </li></ul><ul><li>Information Literacy Instruction </li></ul><ul><li>Outreach </li></ul><ul><ul><li>Students </li></ul></ul><ul><ul><li>Faculty </li></ul></ul><ul><ul><li>College departments </li></ul></ul><ul><li>Communication </li></ul><ul><ul><li>Using technology </li></ul></ul>
    10. 16. Virtual Reference Services <ul><li>Implemented in Summer 2007 </li></ul><ul><li>Set up generic email accounts </li></ul><ul><li>Chat service </li></ul><ul><ul><li>Wanted a service that would be easy to use </li></ul></ul><ul><ul><li>Looked at Trillion and Meebo </li></ul></ul><ul><ul><li>Selected Meebo </li></ul></ul>
    11. 17. Virtual Reference Services <ul><li>Meebo chat </li></ul><ul><ul><li>Free </li></ul></ul><ul><ul><li>No downloads required </li></ul></ul><ul><ul><li>Simple and easy to use widgets </li></ul></ul><ul><li>Started as “Chat with a Librarian” </li></ul><ul><ul><li>Found students didn’t want anonymity </li></ul></ul><ul><ul><li>Changed to “Chat with _____” </li></ul></ul>
    12. 18. Website widgets our students use
    13. 19. Librarian’s desktop
    14. 20. Virtual Reference Services <ul><li>Usage is steadily increasing each semester </li></ul><ul><ul><li>Fall 2007 – 2% of all ref questions </li></ul></ul><ul><ul><li>Fall 2008 – up to 11% </li></ul></ul><ul><li>Cost: $0 </li></ul>
    15. 21. Services we wanted to initiate <ul><li>Virtual Reference </li></ul><ul><li>Information Literacy Instruction </li></ul><ul><li>Outreach </li></ul><ul><ul><li>Students </li></ul></ul><ul><ul><li>Faculty </li></ul></ul><ul><ul><li>College departments </li></ul></ul><ul><li>Communication </li></ul><ul><ul><li>Using technology </li></ul></ul>
    16. 22. Services we wanted to initiate <ul><li>Virtual Reference </li></ul><ul><li>Embedded Librarian </li></ul><ul><li>Information Literacy Instruction </li></ul><ul><li>Outreach </li></ul><ul><ul><li>Students </li></ul></ul><ul><ul><li>Faculty </li></ul></ul><ul><ul><li>College departments </li></ul></ul><ul><li>Communication </li></ul><ul><ul><li>Using technology </li></ul></ul>
    17. 23. Embedded Librarian Service <ul><li>Introduced to the idea at ACRL conference </li></ul><ul><ul><li>Pilot of service – Summer 2007 </li></ul></ul><ul><li>Our setup </li></ul><ul><ul><li>Librarian enrolled as TA and introduced as “personal librarian” to class </li></ul></ul><ul><ul><li>Various communication methods encouraged </li></ul></ul><ul><ul><li>Provide instruction when requested by faculty </li></ul></ul>
    18. 24. Students have access to their “personal librarian”
    19. 25. Embedded Librarian Service <ul><li>Number of classes has continually grown </li></ul><ul><ul><li>37 classes in Fall 2008 </li></ul></ul>
    20. 26. Embedded Librarian Service <ul><li>Increased library usage </li></ul><ul><li>Relationship building between students and faculty </li></ul><ul><ul><li>Most students say they appreciate having a librarian dedicated to their class </li></ul></ul><ul><ul><li>Faculty are seeing improvements in research assignments </li></ul></ul><ul><li>Cost: $0 </li></ul>
    21. 27. Embedded Librarian Service <ul><li>“ The embedded librarian program has been instrumental in my students’ success; they are less intimidated by the thought of library research . The students feel empowered by having their own, personal librarian and aren’t afraid to ask for help. Having Nancy in the class has also been very helpful because she can customize all the library services to fit my class ; Nancy has also become familiar with my prompts and is therefore able to offer specific assistance – she knows what I require with regards to research and can steer students in the right direction (and they often need lots of steering and direction… away from Wikipedia).” </li></ul><ul><li>Heather Moulton, CAC Professor of English </li></ul>
    22. 28. Services we wanted to initiate <ul><li>Virtual Reference </li></ul><ul><li>Embedded Librarian (Added) </li></ul><ul><li>Information Literacy Instruction </li></ul><ul><li>Outreach </li></ul><ul><ul><li>Students </li></ul></ul><ul><ul><li>Faculty </li></ul></ul><ul><ul><li>College departments </li></ul></ul><ul><li>Communication </li></ul><ul><ul><li>Using technology </li></ul></ul>
    23. 29. Information Literacy Instruction <ul><li>Workshops </li></ul><ul><ul><li>Drop-in style </li></ul></ul><ul><ul><li>Faculty are offering extra credit to students </li></ul></ul><ul><li>Topics include </li></ul><ul><ul><li>Research process </li></ul></ul><ul><ul><li>Research strategies </li></ul></ul><ul><ul><li>Evaluating websites </li></ul></ul><ul><ul><li>Thinking critically </li></ul></ul><ul><ul><li>Citing sources </li></ul></ul><ul><ul><li>“ How to Use” databases and the online catalog </li></ul></ul><ul><ul><li>Web 2.0 and social networking </li></ul></ul>
    24. 30. Information Literacy Instruction <ul><li>Attendance is steadily increasing </li></ul><ul><ul><li>Spring 2008 – 16 </li></ul></ul><ul><ul><li>Fall 2008 – 59 </li></ul></ul><ul><ul><ul><li>Web 2.0 workshops - 22 </li></ul></ul></ul><ul><li>Research process, research strategies, and citing sources workshops are best attended </li></ul><ul><ul><li>“ How to Use” least attended </li></ul></ul><ul><li>Feedback overall has been positive </li></ul><ul><li>Cost: $0 </li></ul>
    25. 31. Services we wanted to initiate <ul><li>Virtual Reference </li></ul><ul><li>Embedded Librarian (Added) </li></ul><ul><li>Information Literacy Instruction </li></ul><ul><li>Outreach </li></ul><ul><ul><li>Students </li></ul></ul><ul><ul><li>Faculty </li></ul></ul><ul><ul><li>College departments </li></ul></ul><ul><li>Communication </li></ul><ul><ul><li>Using technology </li></ul></ul>
    26. 32. Outreach <ul><li>Book Club </li></ul><ul><ul><li>Honors Program </li></ul></ul><ul><li>Outreach to other departments and student organizations </li></ul><ul><ul><li>Career services, Phi Theta Kappa </li></ul></ul><ul><li>Faculty Development class </li></ul><ul><ul><li>Two week online course for faculty to learn about library trends and information literacy </li></ul></ul><ul><li>Cost: $0 </li></ul>
    27. 33. Services we wanted to initiate <ul><li>Virtual Reference </li></ul><ul><li>Embedded Librarian (Added) </li></ul><ul><li>Information Literacy Instruction </li></ul><ul><li>Outreach </li></ul><ul><ul><li>Students </li></ul></ul><ul><ul><li>Faculty </li></ul></ul><ul><ul><li>College departments </li></ul></ul><ul><li>Communication </li></ul><ul><ul><li>Using technology </li></ul></ul>
    28. 34. Communication <ul><li>“ Word of Mouth” </li></ul><ul><ul><li>Wordpress blog </li></ul></ul><ul><ul><li>Used to promote library services and education </li></ul></ul>
    29. 36. Communication <ul><li>“ Word of Mouth” </li></ul><ul><ul><li>Wordpress blog </li></ul></ul><ul><ul><li>Used to promote library services and education </li></ul></ul><ul><li>Topic Guides </li></ul><ul><ul><li>PBWiki </li></ul></ul><ul><ul><li>Get students started with finding sources </li></ul></ul>
    30. 38. Communication <ul><li>“ Word of Mouth” </li></ul><ul><ul><li>Wordpress blog </li></ul></ul><ul><ul><li>Used to promote library services and education </li></ul></ul><ul><li>Topic Guides </li></ul><ul><ul><li>PBWiki </li></ul></ul><ul><ul><li>Get students started with finding sources </li></ul></ul><ul><li>Webinars </li></ul><ul><ul><li>DimDim </li></ul></ul><ul><ul><li>Provide instruction to online students </li></ul></ul>
    31. 39. Librarian’s desktop during webinar
    32. 40. Student’s desktop during webinar
    33. 41. Communication <ul><li>Unsure of usage yet </li></ul><ul><ul><li>Recent implementation </li></ul></ul><ul><ul><li>Students responded well to the webinar </li></ul></ul><ul><li>Cost: $0 (+ cost of webcam) </li></ul>
    34. 42. Services we wanted to initiate <ul><li>Virtual Reference </li></ul><ul><li>Embedded Librarian (Added) </li></ul><ul><li>Information Literacy Instruction </li></ul><ul><li>Outreach </li></ul><ul><ul><li>Students </li></ul></ul><ul><ul><li>Faculty </li></ul></ul><ul><ul><li>College departments </li></ul></ul><ul><li>Communication </li></ul><ul><ul><li>Using technology </li></ul></ul>
    35. 44. Expected Results <ul><li>Greater use of library resources and services </li></ul>
    36. 47. Unexpected Results <ul><li>Campus community is looking to the library </li></ul><ul><li>Newspaper article </li></ul>
    37. 49. What It Takes <ul><li>Assessing your situation to understand: </li></ul><ul><ul><li>What your users need and want </li></ul></ul><ul><ul><li>What you’re able to provide them </li></ul></ul><ul><li>Think creatively </li></ul><ul><ul><li>Find ways to get around limitations </li></ul></ul><ul><li>Willingness to try and fail </li></ul><ul><ul><li>Learn from what doesn’t work </li></ul></ul>
    38. 50. What It Takes <ul><li>Don’t be afraid to try/learn new technologies </li></ul><ul><ul><li>Ask for help </li></ul></ul><ul><li>Enthusiasm </li></ul>
    39. 51. How to discover alternatives <ul><li>Networking! </li></ul><ul><ul><li>Listservs </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Webinars </li></ul></ul><ul><ul><li>Conferences </li></ul></ul>
    40. 53. Blogs To Read <ul><li>MCLC Library Tech Talk </li></ul><ul><ul><li>http://mclctechtalk.wordpress.com/ </li></ul></ul><ul><li>Librarian in Black </li></ul><ul><ul><li>http://librarianinblack.typepad.com/librarianinblack/ </li></ul></ul><ul><li>Designing Better Libraries </li></ul><ul><ul><li>http://dbl.lishost.org/blog </li></ul></ul><ul><li>Tame the Web – Libraries and Technology </li></ul><ul><ul><li>http://tametheweb.com/ </li></ul></ul>
    41. 54. Blogs To Read <ul><li>Library Marketing – Thinking Outside the Book </li></ul><ul><li>(no longer updated, but worth reading the archives) </li></ul><ul><ul><li>http://librarymarketing.blogspot.com/ </li></ul></ul><ul><li>Marketing Your Library </li></ul><ul><ul><li>http://www.marketingyourlibrary.com/ </li></ul></ul><ul><li>It’s All Good (from OCLC) </li></ul><ul><ul><li>http://scanblog.blogspot.com/ </li></ul></ul>
    42. 55. Technology Used By CAC Library <ul><li>Meebo - chat </li></ul><ul><ul><li>www.meebo.com www.centralaz.edu/Library/Library/ Get_Help_Now.htm </li></ul></ul><ul><li>Wordpress - blog </li></ul><ul><ul><li>www.wordpress.com http://centralazlibrary.wordpress.com/ </li></ul></ul>
    43. 56. Technology Used By CAC Library <ul><li>PBWiki – topic guides wiki </li></ul><ul><ul><li>www.pbwiki.com http://caclibraryresearch.pbwiki.com/ </li></ul></ul><ul><li>DimDim – webinar instruction </li></ul><ul><ul><li>www.dimdim.com </li></ul></ul>
    44. 57. Our Contact Info <ul><li>www.centralaz.edu/library </li></ul><ul><li>Jeff Middleton </li></ul><ul><ul><li>Director of Library Services </li></ul></ul><ul><ul><li>520-494-5287 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Nancy Deegan </li></ul><ul><ul><li>Librarian </li></ul></ul><ul><ul><li>520-494-5279 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul>

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