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Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
Smsvn pmp training_slides_chapter_13_4
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Smsvn pmp training_slides_chapter_13_4

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  • 1. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 PROJECT STAKEHOLDER MANAGEMENT  identify the people, groups, or organizations that could impact or be impacted by the project  to analyze stakeholder expectations and their impact on the project,  to develop appropriate management strategies for effectively engaging stakeholders  There are 4 processes  Identify Stakeholders  Plan Stakeholder Management  Manage Stakeholder Engagement  Control Stakeholder Engagement 1 Where are they in process groups?
  • 2. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 13.1 IDENTIFY STAKEHOLDERS  this process allows PM to identify the appropriate focus for each stakeholder or group of stakeholders 2 Inputs Tool&Techniques Outputs .Project charter .Procurement documents .EEF .OPA .Stakeholder analysis .Expert Judment .Meetings .Stakeholder register
  • 3. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 STAKEHOLDER ANALYSIS  Identify all potential project stakeholders and relevant information  Analyze the potential impact or support each stakeholder could generate, and classify them so as to define an approach strategy.  Assess how key stakeholders are likely to react or respond in various situations  Stakeholder classification models:  Power/interest grid,  Power/influence grid  Influence/impact grid  Salience model 3
  • 4. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 13.2 PLAN STAKEHOLDER MANAGEMENT  this process develops appropriate management strategies to effectively engate stakeholders throughout the project life cycle, based on the analys of their needs, interests, and potential impact on project success. 4 Inputs Tool&Techniques Outputs .Project management plan .Stakeholder register .EEF .OPA .Expert Judment .Meetings .Analytical techniques .Stakeholder management plan .Project documents updates
  • 5. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 ANALYTICAL TECHNIQUES  The engagement levels:  Unaware. Unaware of project and potential impacts.  Resistant. Aware of project and potential impacts and resistant to change.  Neutral. Aware of project yet neither supportive nor resistant.  Supportive. Aware of project and potential impacts and supportive to change.  Leading. Aware of project and potential impacts and actively engaged in ensuring the project is a success. 5
  • 6. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 13.3 MANAGE STAKEHOLDER ENGAGEMENT  this process allows PM to increase support and minimize resistance from stakeholders, significantly increasing the chances to achieve project success  Manage Stakeholder Engagement involves activities:  to obtain or confirm stakeholders’ continued commitment  managing stakeholder expectations, ensuring project goals are achieved;  addressing potential concerns and anticipating future problems  clarifying and resolving issues that have been identified. 6 Inputs Tool&Techniques Outputs .Stakeholder management plan .Communications management plan .Change log .OPA .Communication methods .Interpersonal skills .Management skills .Issue log .Change requests .Project management plan updates .Project documents updates .OPA updates
  • 7. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 13.4 CONTROL STAKEHOLDER ENGAGEMENT  this process maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes 7 Inputs Tool&Techniques Outputs .Project management plan .Issue log .Work performance data .Project documents .Information management systems .Expert Judment .Meetings .Work performance information .Change requests . Project management plan updates .Project documents updates .OPA updates
  • 8. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 8
  • 9. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 PROJECT INTEGRATION MANAGEMENT  includes the processes and activities to identify, define, combine, unify, and coordinate the various processes and project management activities within the Project Management Process 9 Knowledge Area Process Initiating Planning Executing Monitoring & Contol Closing Scope • Develop Project Charter • Develop Project Management Plan • Direct and Manage Project Work • Monitor and Control Project Work • Perform Integrated Change Control • Close Project or Phase
  • 10. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 4.1 DEVELOP PROJECT CHARTER  The process develops a document that formally authorizes a project or a phase and documenting initial requirements that satisfy the stakeholder’s needs and expectations 10 Inputs Tool&Techniques Outputs .Project statement of work .Business case .Agreement .EEF .OPA .Expert Judgment .Facilitation techniques .Project charter
  • 11. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 PROJECT CHARTER CONTAINS?  Project purpose or justification,  Measurable project objectives and related success criteria,  High-level requirements,  Assumptions and constraints,  High-level project description and boundaries,  High-level risks,  Summary milestone schedule,  Summary budget,  Stakeholder list,  Project approval requirements  Assigned project manager, responsibility, and authority level,  Name and authority of the sponsor or other person(s) authorizing the project charter. 11
  • 12. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 4.2 DEVELOP PROJECT MANAGEMENT PLAN  this process develops appropriate management strategies to effectively engate stakeholders throughout the project life cycle, based on the analys of their needs, interests, and potential impact on project success. 12 Inputs Tool&Techniques Outputs .Project charter .Output from other processes .EEF .OPA .Expert Judgment .Facilitation techniques .Project management plan
  • 13. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 4.3 DIRECT AND MANAGE PROJECT WORK  this process leads and performs the work defined in the project management plan and implementing approved changes to achieve the project’s objectives 13 Inputs Tool&Techniques Outputs .Project management plan .Approved change requests .EEF .OPA .Expert Judgment .Project management information system .Meetings .Deliverables .Work performance data .Change requests .Project management plan updates .Project document updates
  • 14. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 4.4 MONITOR AND CONTROL PROJECT WORK  The purpose of this project is tracking, reviewing, and reporting the progress to meet the performance objectives defined in the project management plan 14 Inputs Tool&Techniques Outputs .Project management plan .Schedule forecasts .Cost forcasts .Validated changes .Work performance information .EEF .OPA .Expert Judgment .Analytical techniques .Project management information system .Meetings .Change requests .Work performance reports .Project management plan updates .Project document updates
  • 15. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 4.5 PERFORM INTEGRATED CHANGE CONTROL  The purpose of this project are reviewing all change requests; approving changes and managing changes to deliverables, organizational process assets, project documents, and the project management plan; and communicating their disposition 15 Inputs Tool&Techniques Outputs .Project management plan .Work performance reports .Change requests .EEF .OPA .Expert Judgment .Meetings .Change control tools .Approved change requests .Change log .Work performance reports .Project management plan updates .Project document updates
  • 16. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 CHANGE REQUEST  Change request may include:  Corrective action  Preventive action  Defect repair  Updates 16
  • 17. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 4.6 CLOSE PROJECT OR PHASE  is the process of finalizing all activities across all of the Project Management Process Groups to formally complete the project or phase 17 Inputs Tool&Techniques Outputs .Project management plan .Accepted deliverables .OPA .Expert Judgment . Analytical techniques .Meetings .Final product, service, or result transition .OPA updates
  • 18. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 18
  • 19. SMSVN – PMP Training Course 2013 – Chapter 13 Prepared by Nam Trung - 05/08/2013 19

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