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Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
Smsvn conflicts
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Smsvn conflicts

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  • 1. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT Conflict is inevitable  Conflict in IT projects is usually high  Conflict can be good can be bad or VERY BAD. => So… what will we do when there is a conflict?  1
  • 2. Organizational Conflict Prepared by Nam Trung – 17/10/2013 AGENDA Organizational conflicts  Team conflicts  Types of power  Conflict Resolutions  2
  • 3. Organizational Conflict Prepared by Nam Trung – 17/10/2013 ORGANIZATIONAL CONFLICTS Definition of Responsibility Unclear  Conflict of Interest  Not Enough Resources  Interpersonal Relationships  3
  • 4. Organizational Conflict Prepared by Nam Trung – 17/10/2013 DEFINITION OF RESPONSIBILITY UNCLEAR Unclear who is responsible for what area work  Decisions are made that appear to cross boundaries of responsibility  4
  • 5. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT OF INTEREST Personal interests and goals fit within the structure of the organization?  Personal goals >< Organizational goals  5
  • 6. Organizational Conflict Prepared by Nam Trung – 17/10/2013 NOT ENOUGH RESOURCES Resources: money, time, materials and human.  Valuable resources need to be protected, shared, distributed fairly among departments, teams  6
  • 7. Organizational Conflict Prepared by Nam Trung – 17/10/2013 INTERPERSONAL RELATIONSHIPS  Prejudices, attitutes, characteristics 7
  • 8. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TEAM CONFLICTS  PMI’s most reasons of team conflicts:  Schedules  Project priorities  Resources  Technical opinions  Others:  Working Styles  Cultural And Gender Differences  Personality Clashes  Poor Communication 8
  • 9. Organizational Conflict Prepared by Nam Trung – 17/10/2013 WHO IS RESPONISBILITY TO RESOLVE CONFLICTS In a Organization?  In a Team?  The one who has power 9
  • 10. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER Formal  Reward  Penalty  Expert  Reference  10
  • 11. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - FORMAL  The formal authority or power derived from the position. 11
  • 12. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - REWARD  Rewards: Salary, promotion, bonus, better assignment 12
  • 13. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - PENALTY 13
  • 14. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - EXPERT  The power delivered from special knowledge or expertise 14
  • 15. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - REFERENT 15
  • 16. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS Problem Solving  Compromise  Forcing  Smoothing  Withdrawal  16
  • 17. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - PROBLEM SOLVING Find the root cause  Discuss to find the solution  Everyone is happy  17
  • 18. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - COMPROMISE Everybody loses and gains something  All parties get some sort of satisfaction  18
  • 19. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - FORCING  Can lead to low morale 19
  • 20. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - SMOOTHING Avoid areas of disagreements, and focuses on commonalities  A way to avoid tough discussions  20
  • 21. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - WITHDRAWING No action is taken, just avoid the conflict.  Useful when conflict gets very heated  21
  • 22. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONCLUSIONS Conflict exists for many reasons.  Conflicts are necessary for health relationships, for sharing of ideas and vital to the growth of a group or organization.  Proper management of conflict can lead to an established trust and collaboration.  22
  • 23. Organizational Conflict Prepared by Nam Trung – 17/10/2013 23

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