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Smsvn conflicts

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  • 1. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT Conflict is inevitable  Conflict in IT projects is usually high  Conflict can be good can be bad or VERY BAD. => So… what will we do when there is a conflict?  1
  • 2. Organizational Conflict Prepared by Nam Trung – 17/10/2013 AGENDA Organizational conflicts  Team conflicts  Types of power  Conflict Resolutions  2
  • 3. Organizational Conflict Prepared by Nam Trung – 17/10/2013 ORGANIZATIONAL CONFLICTS Definition of Responsibility Unclear  Conflict of Interest  Not Enough Resources  Interpersonal Relationships  3
  • 4. Organizational Conflict Prepared by Nam Trung – 17/10/2013 DEFINITION OF RESPONSIBILITY UNCLEAR Unclear who is responsible for what area work  Decisions are made that appear to cross boundaries of responsibility  4
  • 5. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT OF INTEREST Personal interests and goals fit within the structure of the organization?  Personal goals >< Organizational goals  5
  • 6. Organizational Conflict Prepared by Nam Trung – 17/10/2013 NOT ENOUGH RESOURCES Resources: money, time, materials and human.  Valuable resources need to be protected, shared, distributed fairly among departments, teams  6
  • 7. Organizational Conflict Prepared by Nam Trung – 17/10/2013 INTERPERSONAL RELATIONSHIPS  Prejudices, attitutes, characteristics 7
  • 8. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TEAM CONFLICTS  PMI’s most reasons of team conflicts:  Schedules  Project priorities  Resources  Technical opinions  Others:  Working Styles  Cultural And Gender Differences  Personality Clashes  Poor Communication 8
  • 9. Organizational Conflict Prepared by Nam Trung – 17/10/2013 WHO IS RESPONISBILITY TO RESOLVE CONFLICTS In a Organization?  In a Team?  The one who has power 9
  • 10. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER Formal  Reward  Penalty  Expert  Reference  10
  • 11. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - FORMAL  The formal authority or power derived from the position. 11
  • 12. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - REWARD  Rewards: Salary, promotion, bonus, better assignment 12
  • 13. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - PENALTY 13
  • 14. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - EXPERT  The power delivered from special knowledge or expertise 14
  • 15. Organizational Conflict Prepared by Nam Trung – 17/10/2013 TYPES OF POWER - REFERENT 15
  • 16. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS Problem Solving  Compromise  Forcing  Smoothing  Withdrawal  16
  • 17. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - PROBLEM SOLVING Find the root cause  Discuss to find the solution  Everyone is happy  17
  • 18. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - COMPROMISE Everybody loses and gains something  All parties get some sort of satisfaction  18
  • 19. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - FORCING  Can lead to low morale 19
  • 20. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - SMOOTHING Avoid areas of disagreements, and focuses on commonalities  A way to avoid tough discussions  20
  • 21. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONFLICT RESOLUTIONS - WITHDRAWING No action is taken, just avoid the conflict.  Useful when conflict gets very heated  21
  • 22. Organizational Conflict Prepared by Nam Trung – 17/10/2013 CONCLUSIONS Conflict exists for many reasons.  Conflicts are necessary for health relationships, for sharing of ideas and vital to the growth of a group or organization.  Proper management of conflict can lead to an established trust and collaboration.  22
  • 23. Organizational Conflict Prepared by Nam Trung – 17/10/2013 23