Leveraging CMMI® - SVC for Service Excellence
by Rajesh Naik, Consultant at QAI India Ltd on Sep 08, 2010
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In today’s competitive scenario every industry needs to perform at its best. It is imperative for organizations to deliver better, faster and cheaper. This requires sound processes, competent ...
In today’s competitive scenario every industry needs to perform at its best. It is imperative for organizations to deliver better, faster and cheaper. This requires sound processes, competent people and world-class technology.
A new framework for improving processes for IT services the SEI’s CMMI® for Services (CMMI®-SVC) model.
CMMI®-SVC provides a guide for selecting processes that best fit an organization's needs and helps the organizations to prioritize their process improvement initiative.
CMMI®-SVC directly complements ITIL and ISO20K initiatives by providing guidance and direction to help focus and gain value from ITIL implementation and to make sure that the organization maintains and builds on ISO20K certification.
CMMI®-SVC is based on time tested maturity model for process improvement.
This presentation helps you to understand the CMMI®-SVC model and how you can leverage the same to derive business improvements in your IT Service Delivery organization/ operations.
The presentation was used by me as a keynote speaker in the ITSM Colloquium on September 6, 2010 in Bangalore. I also modified the presentation at Mumbai on Sept 28, 2010.
The new version of the presentation is uploaded.
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