Freedom Fone Africa Gathering Nairobi2010 It46 V2

Freedom FoneThe vCMS for iHUBs {aep,louise}@it46.se

Goals✔ Manage✔ Easy✔ Low cost Vo Flexible ice ✔ Con ten✔ Fool proof t

History IT46.se Kubatana.net Social enterprise Nonforprofit NGO (Sweden) (Zimbabwe)2004 Low power VoIP PBXs2006 Voice over IP, Voice Dial up Radio Infrastructure (MIT Tad .us) freedom (IDRC) 2008 Media Sprinkler Freedom Fone is awarded (IDRC) Knight News Challenge2009 Development starts Trials and Testing (Bren .zw) (Alberto, Louise, Giovanni .it)2010 Development towards Ghana, Tanzania, Zimbabwe, LTS (Alberto .se, South Africa Louise .se, Giovanni .it, Areski .be, Olaf .ca)

History in Images Mo bile Pho ne with US B

History in Images Vo ism GSM art card PC I Me dia Spr inkl er

Manage Invox● From Mail to vMail● From Inbox to Invox

Manage IVRs● IVRs in less than 5 mins● Native support of texttospeech (TTS)

Manage Polls● SMS and Skype Polls

Easy● Current Barriers Need of agreements with GSM operators Non integrated solution Complex setup● Freedom Fone Uses the standard SIM cards to get started Full integrates GSM voice Internet Turn key solution

Low cost

Low cost● Costs Computer and GSM Hardware Knowhow Access to support● Freedom Fone Support for Gsmopen and 2N Office Route Installable ISO, source build from 2009 Commercial appliances, installations and support from 2011

Flexible● Voice Endpoints GSM, SIP – DIY/ISO version Skype – hosted version● Scalability From 1 GSM channel (Mobigater) to large channels banks (SIP GSM)● Voice engine Freeswitch 1.0.6 Sofia SIP, gsmopen, skyopen● Distributed Dynamic creation of dialplans and IVRs using XML Audio is streamed to “any” browser

Flexible● Events and spoolers● Multiple Audio Format Support ● WAV (upload and telephony 8 KHz) ● MP3 (upload and Internet streaming)● Text to speech● Human Friendly User Interface ● Not needed ● Customizable: MVC framework (Cake PHP)

Flexible● Easy integration with any VoIP network as the Village Telco

Fool proof● Do less to do things better● Automatic bug fixes updates● Consistent glossary to enable localization● Training and user manuals● Community, community, community

18 months40.000 lines 4 releases450 tickets

Lessons Learned (1)● Open is not just open source● Working without Internet is better but not easier ● Proper testing and QA is expensive● Cleaning code is part of quick development cycles● Do fewer things and do them very well

Lessons Learned (2)● GSM DTMF detection in noisy lines Interfacing SMS● Close components Flash Player cache● Integration of several voice technologies Caller IDs integration for SIP, Skype and gsmopen

Lessons Learned● Interoperability Broken MIME in different web browsers Broken SIP in different ATAs IE is “complicated”● Debugging remotely Debugging problems via Satellite connections 10.000 kms away● Controlled hardware Netbooks are cheap but not ideal Handling devices by USB – serial

Where are we?● Freedom Fone 1.6.503 OR LTS (1½ years later) ● Channels: SIP, Mobigater, Office Route ● Services: LAM, IVR, Polls ● Reporting: CDR, Advance Reports● Demo site ● http://demo.freedomfone.org● The code ● ISO, subversion ● https://dev.freedomfone.org

Way forward● Freedom Fone 2.0 ● Nested IVR ● Multiple Leaveamessage ● Phone book● Freedom Fone 2.5 ● Dialer

Way forward● Software as a service (SaaS)● Dedicated and shared servers● Freedom on the cloud● Freedom on the move

Thanks!

Freedom Fone Africa Gathering Nairobi2010 It46 V2

by David Nahinga on Dec 19, 2010

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Freedom Fone Africa Gathering Nairobi2010 It46 V2 — Presentation Transcript