Significance of organizational culture in hospital industry
Presented by-Ashwin AgrawalNahid AnjumShruti BagchiRajan Kumar SinghTarun Kanti Roy
AgendaWhat is organizational culture?Organizational culture in hospital industryHospital organizational chartCultural issues in hospitalWork culture at: AMRI Hospital Paharpur HospitalConclusion
What is organizational culture? A system of meaning shared by the organization’s members Cultural values are collective beliefs, assumptions, and feelings about what things are good, normal, rational, valuable, etc.
Organizational culture in hospital industry Hospital cultures are very segmented • By profession i.e. nursing, medicine, and other services etc. • Intra-professionally within each discipline i.e. Nursing-ICU, Surgery, Attending patients. • Hospitals typically divide their executive level into Director of nursing ,Director of Medical services, Director of Surgical Services etc. • Hospitals are a melting pot of cultures.
Hospital organizational chart Hospital director Senior Doctors Accountant Junior Doctors Senior Nurses Compounder Junior Nurses HousekeepingWarden Gatekeepers drivers members
Work culture in a hospital High level of involvement & professionalism demanded from the employees Ensures that everyone contributes when a task is assigned. Depends on whether the work is assigned to individuals or teams. Employees face a highly competitive environment Opportunity for growth of the employees based on experience and seniority. Ensured that patients are given the prime priority Advancements and innovations in medical technology are embraced.
Work culture at AMRI hospital A multi specialized hospital Daily meeting of HODs. To discuss working and issues of each departments To discuss any suggestions/ideas Patient service meeting Flexibility of change in shift timings of employee
Work culture at AMRI hospital Team building activity like annual cultural program Programs like “Employee of month” Committee like grievance committee and sexual harassment committee Regular classes on foreign and Bengali language and personal development classes.
Work culture at AMRI hospital Organize workshops and seminars like AmeriCon medicine update, AmeriCon surgery update, Indo- Australian team update, blood awareness campaign, diabetes awareness campaign, etc. Work activities are organized around teams or individual depending on type of work Incidents of complain by patient regarding negligence of doctors in treatment of patients like case of Dr. Kunal Saha
Work culture at Paharpur hospital With over 1000 beds, the hospital demonstrates exceptional clinical success. The doctors along with the nurses and other staff are extremely dedicated The hospital staff is calculative in its approach and delivers health and well being. The hospital staff is accustomed handling difficult situations with different people as they work on a rotational basis. Performance is prime as there is lot of competition among the doctors.
Work culture at Paharpur hospitalPaharpur Hospital (Negative Aspect) Nurse dismissed from service A junior nurse was dismissed from service for administering the wrong drug to an influenza patient. Anesthetist Dismissed from service The administration of anaesthesia requires the use of sensitive techniques. Improper use of it can result in serious physical impairment or death.
Conclusion Instilling confidence through teamwork Transforming organizational culture Setting priorities and communicating clearly Hiring and developing the best people Establishing effective processes to support their employees in achieving priorities Helping each individual of organization Finally leading with passion Etiquettes are a part of the quality of service Respectful treatment of the patient is fundamental for delivering a quality service Disrespectful manners is inherently poor service