Significance of organizational culture in hospital industry

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Significance of organizational culture in hospital industry

  1. 1. Presented by-Ashwin AgrawalNahid AnjumShruti BagchiRajan Kumar SinghTarun Kanti Roy
  2. 2. AgendaWhat is organizational culture?Organizational culture in hospital industryHospital organizational chartCultural issues in hospitalWork culture at: AMRI Hospital Paharpur HospitalConclusion
  3. 3. What is organizational culture? A system of meaning shared by the organization’s members Cultural values are collective beliefs, assumptions, and feelings about what things are good, normal, rational, valuable, etc.
  4. 4. Organizational culture in hospital industry Hospital cultures are very segmented • By profession i.e. nursing, medicine, and other services etc. • Intra-professionally within each discipline i.e. Nursing-ICU, Surgery, Attending patients. • Hospitals typically divide their executive level into Director of nursing ,Director of Medical services, Director of Surgical Services etc. • Hospitals are a melting pot of cultures.
  5. 5. Hospital organizational chart Hospital director Senior Doctors Accountant Junior Doctors Senior Nurses Compounder Junior Nurses HousekeepingWarden Gatekeepers drivers members
  6. 6. Work culture in a hospital High level of involvement & professionalism demanded from the employees Ensures that everyone contributes when a task is assigned. Depends on whether the work is assigned to individuals or teams. Employees face a highly competitive environment Opportunity for growth of the employees based on experience and seniority. Ensured that patients are given the prime priority Advancements and innovations in medical technology are embraced.
  7. 7. Work culture at AMRI hospital A multi specialized hospital Daily meeting of HODs.  To discuss working and issues of each departments  To discuss any suggestions/ideas Patient service meeting Flexibility of change in shift timings of employee
  8. 8. Work culture at AMRI hospital Team building activity like annual cultural program Programs like “Employee of month” Committee like grievance committee and sexual harassment committee Regular classes on foreign and Bengali language and personal development classes.
  9. 9. Work culture at AMRI hospital Organize workshops and seminars like AmeriCon medicine update, AmeriCon surgery update, Indo- Australian team update, blood awareness campaign, diabetes awareness campaign, etc. Work activities are organized around teams or individual depending on type of work Incidents of complain by patient regarding negligence of doctors in treatment of patients like case of Dr. Kunal Saha
  10. 10. Work culture at Paharpur hospital With over 1000 beds, the hospital demonstrates exceptional clinical success. The doctors along with the nurses and other staff are extremely dedicated The hospital staff is calculative in its approach and delivers health and well being. The hospital staff is accustomed handling difficult situations with different people as they work on a rotational basis. Performance is prime as there is lot of competition among the doctors.
  11. 11. Work culture at Paharpur hospitalPaharpur Hospital (Negative Aspect) Nurse dismissed from service A junior nurse was dismissed from service for administering the wrong drug to an influenza patient. Anesthetist Dismissed from service The administration of anaesthesia requires the use of sensitive techniques. Improper use of it can result in serious physical impairment or death.
  12. 12. Conclusion Instilling confidence through teamwork Transforming organizational culture  Setting priorities and communicating clearly  Hiring and developing the best people  Establishing effective processes to support their employees in achieving priorities  Helping each individual of organization  Finally leading with passion Etiquettes are a part of the quality of service  Respectful treatment of the patient is fundamental for delivering a quality service  Disrespectful manners is inherently poor service

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