ITCOCKPIT Reference    Presentation     openITCOCKPIT     at Deutsche BKK                            © it-novum GmbH      ...
Agenda ‚Who, what and Why…‘ Technical Part of the Reference Integration of 3rd Party Tools Project View FAQ               ...
Who, what and whyOk, lets go                                       © it-novum GmbH                    www.it-novum.com    ...
Who Am I? Christian Mies   Senior Consultant / Technical Project Leader   More then 8 Years Nagios experience   ITIL v3 an...
IT-NOVUM: Your Partner forOpen Minded Business Solutions >65 employees, ø 16% annual growth                               ...
Open Minded Business Solutions –the Magic Triangle with IT-NOVUM                 ITIL, ROI,                   €,SLA       ...
Value Add with IT-NOVUMSecurity & Reliability                                 Operative Synergies   Independent ITCOCKPIT ...
About openITCOCKPIT Nagios™ based Monitoring Framework Solution Dedicated Web Frontend for Monitoring, Reporting, Configur...
The openITCOCKPIT Pyramid               Business Awareness               Process Integration             Functional Enhanc...
ITCOCKPIT Value Add     Business Process                                          Service Level Agreement                 ...
The openITCOCKPIT– Spehre                                   © it-novum GmbH                www.it-novum.com            Sei...
Integrated System Management                                         Business                                             ...
Who is the Reference•   German Health Insurance    Agency (Deutsche BKK)    •   1440 Employes splited in 2        central ...
Why Changing… „HP Openview Nodemanager is to unflexible for the environment..“ „Saving License Costs with Open Source“    ...
Technical Part                             © it-novum GmbH          www.it-novum.com            Seite 15
Basis MonitoringAn extract of the requirements     Linux…     Windows…     Netware…     ESX…                              ...
Linux MonitoringRequirements                  Used Technology  Process Monitoring            check_by_ssh  Partition State...
Windows® MonitoringRequirements                   Used Technology  Processes and Services         Nsclient++ as customized...
Netware MonitoringRequirements                     Technology  Processes / Services             Enhanced check_nwstat  Vol...
VMware MonitoringRequirements                    Technology  Datastore State (incl.          Self written ESX /  vmfs)    ...
Infrastructure and Applications Database Monitoring for Oracle, MSSQL, MySQL RIM Monitoring Exchange Monitoring Infrastruc...
3rd Party Solution IntegrationsIntegration…                                        © it-novum GmbH                     www...
Toolintegration    Racktables    bidirectional LAN Desk Ticketsystem integration      bidirectional E-Mail Communication w...
RacktablesAbout…                              Customer Requirements… …is a kind of CMDB for                  Scheduled and...
Workflow     API Informations    • Informations via PHP                           • IP, Name, OS, etc                     ...
CSF‘s and KPI‘sCritical Success Factory            Key Performance Indicators  4 Days Developing                      Quot...
Avocent LANDesk ServicedeskAbout…                            Customer Requirements  Windows based Service             Open...
Benefit Ticketsystem Integration Integration to Incident Management Systems Integration to Change Management Measure and A...
Workflow           Notification             Exchange           Acknowledge              ITCOCKPIT             Service     ...
KPI‘s and BenefitBenefit                                 KPI  Bidirectional E-Mail                    Calls per Host / Ser...
SMS Box IntegrationAbout…                           Customer Requirements  it-novum specific Box            Alerting by SM...
Workflow                                                 (1)       Alert to Contact                                       ...
Some additional Integrations…eDirectory  Apache Configuration for  Authentication via LDAP  Dokuwiki Authentication  via L...
NagTrap Community Project Trapreceiver for the complete Infrastructure                                        © it-novum G...
NagVis Primary a German Community Project Give i.e. graphical Information to the Operating                                ...
Eventcorrelation Developed by it- novum as Module to openITCOCKPI T Logical Links to technical and Meta Areas for create I...
Also included… PNP 4 Nagios   (German Project for   Graphing) Self developed Event DB Frontend based on Community Tools   ...
Project Parts Risks and open Issues Lesson learned Project Management with PRINCE2   Working Packages   Quality Log       ...
Risks and Issues during the Project Technical Issues with SLES System    Missing or old Packages  Fixed by manual    Inst...
Lesson Learned OpenSource Monitoring is more usable then expansive Closed Source Solutions 64bit Support not available for...
PRINCE2 and OpenSource PRINCE2 as Projectmanagement Methode is useable for Open Source Consulting Projects in   Working Pa...
Thank you                 for your Attention                    Infrastructure Solutions                                  ...
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Nagios Conference 2011 - Christian Mies - German Health Insurance Company Reference Story

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Christian Mies' presentation on a reference story for a German Health Insurance Company. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/nwcna

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Nagios Conference 2011 - Christian Mies - German Health Insurance Company Reference Story

  1. 1. ITCOCKPIT Reference Presentation openITCOCKPIT at Deutsche BKK © it-novum GmbH www.it-novum.com Seite 1
  2. 2. Agenda ‚Who, what and Why…‘ Technical Part of the Reference Integration of 3rd Party Tools Project View FAQ © it-novum GmbH www.it-novum.com Seite 2
  3. 3. Who, what and whyOk, lets go © it-novum GmbH www.it-novum.com Seite 3
  4. 4. Who Am I? Christian Mies Senior Consultant / Technical Project Leader More then 8 Years Nagios experience ITIL v3 and PRINCE2 Practitioner certified © it-novum GmbH www.it-novum.com Seite 4
  5. 5. IT-NOVUM: Your Partner forOpen Minded Business Solutions >65 employees, ø 16% annual growth Covering the complete >55% external customers, medium and value chain large enterprises Branches in the D-A-CH* (Germany, Design and Architecture Projekt Management Austria and Switzerland) region and Consulting Datacenter of KAP-AG (Nagios Service Partner) „Best-Source“ Rollout and Training Integration and Interfaces Support and Subscription Hosting and Managed Services * D since 1960, since 2000 as it-novum GmbH , AT since 2008, CH planed © it-novum GmbH www.it-novum.com Seite 5
  6. 6. Open Minded Business Solutions –the Magic Triangle with IT-NOVUM ITIL, ROI, €,SLA etc. Best Source as basis for BUSINESS business process optimization to close the gap between TECHNOLOGY technology and business integration cooperation © it-novum GmbH www.it-novum.com Seite 6
  7. 7. Value Add with IT-NOVUMSecurity & Reliability Operative Synergies Independent ITCOCKPIT Hotline and Competence by internal use in Corporate Development Datacenter Enterprise Open Source Know-how Professional experience in Operation of large IT-Infrastructure and Application Economic Stability landscapes (Outsourcing for external customers) First Nagios Enterprise Partner in Germany, one of the first in Europe Experience in every state of the art IT-topic (Storage, Virtualisation & Consolidation,Active Solution Development Datacenter Operationb, Outsourcing, etc.) it-novum is established as an innovative Broad Open Source Expertise partner in the community Numerous contributions in international conferences Permanent improvement and extension of the ITCOCKPIT Portfolio © it-novum GmbH www.it-novum.com Seite 7
  8. 8. About openITCOCKPIT Nagios™ based Monitoring Framework Solution Dedicated Web Frontend for Monitoring, Reporting, Configuration, etc. Focused on Reporting and IT Service Management © it-novum GmbH www.it-novum.com Seite 8
  9. 9. The openITCOCKPIT Pyramid Business Awareness Process Integration Functional Enhancements Technical Monitoring © it-novum GmbH www.it-novum.com Seite 9
  10. 10. ITCOCKPIT Value Add Business Process Service Level Agreement End-2-End Monitoring Monitoring Monitoring • Measure your IT-Services • Measure your IT-Services • Analyse your real• Reduce failure probability application availability • Requirement definition (SLA) defined by quality and• Fast error detection quantity • Performance monitoring from end user‘s point of• Avoid SLA threads • Performance and Service view proactive Reports • value rating of system• increase process efficiency changes • Early detection of SLA • Performance assessment of violation (threshold / trends) new IT-services before going productive multi-client capability | central dashboard| Wizard based graphical configuration Templates for Hosts & Services | Central-Decentral concepts Integration with 3rd Party management systems | multi-location capability © it-novum GmbH www.it-novum.com Seite 10
  11. 11. The openITCOCKPIT– Spehre © it-novum GmbH www.it-novum.com Seite 11
  12. 12. Integrated System Management Business Integration Business View Service Monitoring Business Service Dashboard Reporting SLA-Monitoring BP MonitoringCentral Configuration Event Management und Correlation Proactive Monitoring Technical View Real-Time Threshold Escalation End-2-End Comprehensive Monitoring Server Networks DB / Middleware Applications Locations © it-novum GmbH www.it-novum.com Seite 12
  13. 13. Who is the Reference• German Health Insurance Agency (Deutsche BKK) • 1440 Employes splited in 2 central locations and about 50 small offices around Germany • 2 Datacenter devided to 2 Locations in Germany • very heterogeneous Infrastructure © it-novum GmbH www.it-novum.com Seite 13
  14. 14. Why Changing… „HP Openview Nodemanager is to unflexible for the environment..“ „Saving License Costs with Open Source“ © it-novum GmbH www.it-novum.com Seite 14
  15. 15. Technical Part © it-novum GmbH www.it-novum.com Seite 15
  16. 16. Basis MonitoringAn extract of the requirements Linux… Windows… Netware… ESX… © it-novum GmbH www.it-novum.com Seite 16
  17. 17. Linux MonitoringRequirements Used Technology Process Monitoring check_by_ssh Partition State used for security Reasons and more flexibility HBA Load (Mbytes/sec) SNMP RAM Usage Used with v3 for security CPU Usage Failed Logins Self written Agents Login specific Users © it-novum GmbH www.it-novum.com Seite 17
  18. 18. Windows® MonitoringRequirements Used Technology Processes and Services Nsclient++ as customized HDD / RAM / CPU Usage MSI Package for global Rollout HBA Load (MBytes/sec) Standard Windows Failed Login Monitoring enhanced by Login specific Users Special Agents for Active Directory Monitoring Eventlog RIM Server License Missing Windows Update Monitoring Performance-Counter Administrator Login State © it-novum GmbH www.it-novum.com Seite 18
  19. 19. Netware MonitoringRequirements Technology Processes / Services Enhanced check_nwstat Volume Statistik Agent HBA Load (Mbytes/sec) OES2 by own Agents RAM / CPU Usage SNMP v2 ABend (Abnormal End) Self written Agents for i.E. Counter Novell IDM3 Monitoring Timesync State by LDAP Identity Manager Driver State © it-novum GmbH www.it-novum.com Seite 19
  20. 20. VMware MonitoringRequirements Technology Datastore State (incl. Self written ESX / vmfs) vSphere Gateway build HBA Load (Mbytes/sec) as a Socket  No RAM / CPU Load continuously Login required SNMP v2 © it-novum GmbH www.it-novum.com Seite 20
  21. 21. Infrastructure and Applications Database Monitoring for Oracle, MSSQL, MySQL RIM Monitoring Exchange Monitoring Infrastructure with i.e. Cisco Brocade Netapp © it-novum GmbH www.it-novum.com Seite 21
  22. 22. 3rd Party Solution IntegrationsIntegration… © it-novum GmbH www.it-novum.com Seite 22
  23. 23. Toolintegration Racktables bidirectional LAN Desk Ticketsystem integration bidirectional E-Mail Communication with Nagios NagVis NagTrap bidirectional SMS Alerting © it-novum GmbH www.it-novum.com Seite 23
  24. 24. RacktablesAbout… Customer Requirements… …is a kind of CMDB for Scheduled and fully automated Datacenters Import …is Open Source Manual Import must be …has dedicated API Interfaces possible http://www.racktables.org No configuration on Monitoring Site © it-novum GmbH www.it-novum.com Seite 24
  25. 25. Workflow API Informations • Informations via PHP • IP, Name, OS, etc openITCOCKPIT • Getting Informations and create Files by Name Import Modul and Services by OS Configuration • Write Config Files to Nagios Files Folder and verify it openITCOCKPIT restart © it-novum GmbH www.it-novum.com Seite 25
  26. 26. CSF‘s and KPI‘sCritical Success Factory Key Performance Indicators 4 Days Developing Quota of Servers in Ad hoc Integration of 800 Racktables to Hosts with More than openITCOCKPIT 10000 Services Failed Devices per Synchronization © it-novum GmbH www.it-novum.com Seite 26
  27. 27. Avocent LANDesk ServicedeskAbout… Customer Requirements Windows based Service Open Incident Desk Tool automatically from Certified by Pink Elephant Systemmonitoring as ITIL v3 Tool TicketID should be seen Gateways and API in openITCOCKPIT available © it-novum GmbH www.it-novum.com Seite 27
  28. 28. Benefit Ticketsystem Integration Integration to Incident Management Systems Integration to Change Management Measure and Alert Recovery Times © it-novum GmbH www.it-novum.com Seite 28
  29. 29. Workflow Notification Exchange Acknowledge ITCOCKPIT Service Mailserver © it-novum GmbH www.it-novum.com Seite 29
  30. 30. KPI‘s and BenefitBenefit KPI Bidirectional E-Mail Calls per Host / Service Communication with Time to solve Issues Nagios for Acknowledgement Average Time to Downtime recognize Issue Disable Notifications, etc. Root Cause Analysis based on Tickets Ticketstate in Monitoring available © it-novum GmbH www.it-novum.com Seite 30
  31. 31. SMS Box IntegrationAbout… Customer Requirements it-novum specific Box Alerting by SMS for based on Thin-Client specific Alerts Technology Acknowledge by SMS Debian Based SMS / Voice Alerting and ‚E-Mail to SMS Gateway‘ ‚Monitors the Monitor‘  © it-novum GmbH www.it-novum.com Seite 31
  32. 32. Workflow (1) Alert to Contact (Calendebased Send ACK to possible) Service incl. Servicealert Mobile Number (2) SMS Gateway creates Short Message Receive Generate (3) Recipient replies to SMS Acknowledge SMS (4) Gateway validates Mobile Number and Send SMS recipient (5) Set Acknowledge © it-novum GmbH www.it-novum.com Seite 32
  33. 33. Some additional Integrations…eDirectory Apache Configuration for Authentication via LDAP Dokuwiki Authentication via LDAP Import of LDAP Users to openITCOCKPIT © it-novum GmbH www.it-novum.com Seite 33
  34. 34. NagTrap Community Project Trapreceiver for the complete Infrastructure © it-novum GmbH www.it-novum.com Seite 34
  35. 35. NagVis Primary a German Community Project Give i.e. graphical Information to the Operating © it-novum GmbH www.it-novum.com Seite 35
  36. 36. Eventcorrelation Developed by it- novum as Module to openITCOCKPI T Logical Links to technical and Meta Areas for create IT Services © it-novum GmbH www.it-novum.com Seite 36
  37. 37. Also included… PNP 4 Nagios (German Project for Graphing) Self developed Event DB Frontend based on Community Tools © it-novum GmbH www.it-novum.com Seite 37
  38. 38. Project Parts Risks and open Issues Lesson learned Project Management with PRINCE2 Working Packages Quality Log © it-novum GmbH www.it-novum.com Seite 38
  39. 39. Risks and Issues during the Project Technical Issues with SLES System Missing or old Packages  Fixed by manual Installation of the Packages Decision for Enterprise Server System instead of Community Server System (Support) © it-novum GmbH www.it-novum.com Seite 39
  40. 40. Lesson Learned OpenSource Monitoring is more usable then expansive Closed Source Solutions 64bit Support not available for all Plugins UTF-8 and ISO-8859 have differences  Some wishes are yet not possible… © it-novum GmbH www.it-novum.com Seite 40
  41. 41. PRINCE2 and OpenSource PRINCE2 as Projectmanagement Methode is useable for Open Source Consulting Projects in Working Packages with Quality Definitions Open Issue Log for all Project Members and Stakeholders Milestone Definition based on Top Down Projectdefiniton Escalation Management by Management-by- Execption (No Meetings with no content!) © it-novum GmbH www.it-novum.com Seite 41
  42. 42. Thank you for your Attention Infrastructure Solutions Groupware & Collaboration ServicemanagementQuestions? Christian Mies System- and Senior Consultant / Project Leader Applicationmonitoring it-novum GmbH Edelzeller Str. 44 in 36043 Fulda Business Critical Mail: christian.mies@it-novum.com Computing Fon: +49 (661) 103-333 Fax: +49 (661) 103-597 Have a look at our Solutions at: http://www.open-itcockpit.com © it-novum GmbH www.it-novum.com Seite 42
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