BAM with Nagios <ul>Anders Håål, Ingengörsbyn AB </ul>
Intro <ul><li>Myself
Sweden
Presentation </li></ul>
Business activity monitoring The goals of business activity monitoring are to provide  real time information  about the st...
Next step <ul>Network monitoring </ul><ul>IT infrastructure </ul><ul>Applications  <li>&
Business processes </li></ul>
Not IT <ul>If the number of orders drop below my daily/weekly estimate </ul><ul>Warning if the delivery of goods is lower ...
Nature of BAM <ul><li>Business events are  time dynamic  of its nature
Business events has  dependencies  to other events
Service capability  relates  to multiple events  </li></ul>
BAM is not Business Intelligence  - or is it?
Findings <ul><li>None-existing monitoring solutions
Too late to fix problems
It's not an IT-OPS problem
Not a BI issue - lack of real-time
Low surveillance maturity in the business OPs
Applications lacks business surveillance
Technical SLA </li></ul>
Lack of BAM <ul><li>Simple problems cause disaster </li></ul><ul><ul><li>High cost
Decreasing quality of services </li></ul></ul><ul><li>Insecurity in business ops team
Process correlation not understood
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Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform

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Anders Haals's presentation on Business Activity Monitoring (BAM) with Nagios. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit http://go.nagios.com/nwcna

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Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform

  1. 1. BAM with Nagios <ul>Anders Håål, Ingengörsbyn AB </ul>
  2. 2. Intro <ul><li>Myself
  3. 3. Sweden
  4. 4. Presentation </li></ul>
  5. 5. Business activity monitoring The goals of business activity monitoring are to provide real time information about the status and results of various business related operations, processes, and transactions. The main benefits of BAM are to enable an enterprise to make better informed business decisions , quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities. Wikipedia
  6. 6. Next step <ul>Network monitoring </ul><ul>IT infrastructure </ul><ul>Applications <li>&
  7. 7. Business processes </li></ul>
  8. 8. Not IT <ul>If the number of orders drop below my daily/weekly estimate </ul><ul>Warning if the delivery of goods is lower then 80% of ready to ship. </ul><ul>If the number of international shipment is above 10000 at 17:00 I need to give gateway a warning </ul><ul>If the number of errors in incoming EDI messages are higher then 5% of total </ul><ul>My route planning must be least 90% of my received orders </ul><ul>If the ratio between web and phone orders are higher then ... </ul>
  9. 9. Nature of BAM <ul><li>Business events are time dynamic of its nature
  10. 10. Business events has dependencies to other events
  11. 11. Service capability relates to multiple events </li></ul>
  12. 12. BAM is not Business Intelligence - or is it?
  13. 13. Findings <ul><li>None-existing monitoring solutions
  14. 14. Too late to fix problems
  15. 15. It's not an IT-OPS problem
  16. 16. Not a BI issue - lack of real-time
  17. 17. Low surveillance maturity in the business OPs
  18. 18. Applications lacks business surveillance
  19. 19. Technical SLA </li></ul>
  20. 20. Lack of BAM <ul><li>Simple problems cause disaster </li></ul><ul><ul><li>High cost
  21. 21. Decreasing quality of services </li></ul></ul><ul><li>Insecurity in business ops team
  22. 22. Process correlation not understood
  23. 23. IT resources utilization correlation to business operations </li></ul>
  24. 24. Different from IT ops <ul><li>Mature processes
  25. 25. Organization
  26. 26. Monitoring technical infrastructure environments
  27. 27. Static thresholds </li></ul>
  28. 28. Shipping & forwarding example EVENTS SHIPMENT INVOICE
  29. 29. BAM boils down to Volumes Rates Errors
  30. 30. Source systems <ul><li>Business applications not written for monitoring </li></ul><ul><ul><li>Legacy
  31. 31. Databases
  32. 32. Files
  33. 33. Email
  34. 34. Web services </li></ul></ul><ul><li>No standards, no models </li></ul>
  35. 35. Metrics <ul><li>Time </li><ul><li>Day of week, day of month, …...
  36. 36. Calendar </li></ul><li>Processes related </li></ul>
  37. 37. Composite metrics #INVOICE #SHIPMENTS INVOICE RATE
  38. 38. Thresholds <ul><li>Day profiles </li></ul><ul><ul><li>24 hour granularity
  39. 39. Week, month, day of … </li></ul></ul><ul><li>Process related threshold </li></ul><ul><ul><li>th geocode = s (0.8*shipments) </li></ul></ul><ul><li>Latency </li></ul><ul><ul><li>th geocode = s (0.8*shipments[-30min]) </li></ul></ul>
  40. 40. Solution Nagios + bischeck
  41. 41. bischeck features <ul><li>Service connections
  42. 42. Dynamic threshold management </li><ul><li>Packaged – a 24 hour linear equation threshold
  43. 43. Custom threshold classes </li></ul><li>Multi-threaded, multi-scheduling schema per service.
  44. 44. Caching of historical service data </li><ul><li>Virtual services
  45. 45. Latency threshold </li></ul><li>Date macros in execution statements
  46. 46. Open server integration </li><ul><li>Nagios/NSCA passive check </li></ul><li>XML configuration
  47. 47. GPL 2 license </li></ul>
  48. 48. Alternative dashboard
  49. 49. Benefits <ul><li>Nagios
  50. 50. Proactive vs reactive
  51. 51. &quot;IT-blindness&quot;
  52. 52. Correlate IT and business utilization
  53. 53. Understand business dependencies
  54. 54. Business trends in real time
  55. 55. Meaningful SLA </li></ul>
  56. 56. Get things moving <ul><li>Find the itch
  57. 57. Start small
  58. 58. Be tactical
  59. 59. Find a sponsor in the business OPs
  60. 60. Re-use all you that love with Nagios </li></ul>
  61. 61. Thank you for listening <ul><li>bischeck is open source - get it from gforge.ingby.com/gf/project/bischeck
  62. 62. Feedback is appreciated </li></ul>
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