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Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
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Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform

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Anders Haals's presentation on Business Activity Monitoring (BAM) with Nagios. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. …

Anders Haals's presentation on Business Activity Monitoring (BAM) with Nagios. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit http://go.nagios.com/nwcna

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Transcript

  • 1. BAM with Nagios
      Anders Håål, Ingengörsbyn AB
  • 2. Intro
  • 5. Business activity monitoring The goals of business activity monitoring are to provide real time information about the status and results of various business related operations, processes, and transactions. The main benefits of BAM are to enable an enterprise to make better informed business decisions , quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities. Wikipedia
  • 6. Next step
      Network monitoring
      IT infrastructure
      Applications
    • &
    • 7. Business processes
  • 8. Not IT
      If the number of orders drop below my daily/weekly estimate
      Warning if the delivery of goods is lower then 80% of ready to ship.
      If the number of international shipment is above 10000 at 17:00 I need to give gateway a warning
      If the number of errors in incoming EDI messages are higher then 5% of total
      My route planning must be least 90% of my received orders
      If the ratio between web and phone orders are higher then ...
  • 9. Nature of BAM
    • Business events are time dynamic of its nature
    • 10. Business events has dependencies to other events
    • 11. Service capability relates to multiple events
  • 12. BAM is not Business Intelligence - or is it?
  • 13. Findings
    • None-existing monitoring solutions
    • 14. Too late to fix problems
    • 15. It's not an IT-OPS problem
    • 16. Not a BI issue - lack of real-time
    • 17. Low surveillance maturity in the business OPs
    • 18. Applications lacks business surveillance
    • 19. Technical SLA
  • 20. Lack of BAM
    • Simple problems cause disaster
      • High cost
      • 21. Decreasing quality of services
    • Insecurity in business ops team
    • 22. Process correlation not understood
    • 23. IT resources utilization correlation to business operations
  • 24. Different from IT ops
    • Mature processes
    • 25. Organization
    • 26. Monitoring technical infrastructure environments
    • 27. Static thresholds
  • 28. Shipping & forwarding example EVENTS SHIPMENT INVOICE
  • 29. BAM boils down to Volumes Rates Errors
  • 30. Source systems
    • Business applications not written for monitoring
    • No standards, no models
  • 35. Metrics
    • Time
      • Day of week, day of month, …...
      • 36. Calendar
    • Processes related
  • 37. Composite metrics #INVOICE #SHIPMENTS INVOICE RATE
  • 38. Thresholds
    • Day profiles
      • 24 hour granularity
      • 39. Week, month, day of …
    • Process related threshold
      • th geocode = s (0.8*shipments)
    • Latency
      • th geocode = s (0.8*shipments[-30min])
  • 40. Solution Nagios + bischeck
  • 41. bischeck features
    • Service connections
    • 42. Dynamic threshold management
      • Packaged – a 24 hour linear equation threshold
      • 43. Custom threshold classes
    • Multi-threaded, multi-scheduling schema per service.
    • 44. Caching of historical service data
      • Virtual services
      • 45. Latency threshold
    • Date macros in execution statements
    • 46. Open server integration
      • Nagios/NSCA passive check
    • XML configuration
    • 47. GPL 2 license
  • 48. Alternative dashboard
  • 49. Benefits
    • Nagios
    • 50. Proactive vs reactive
    • 51. "IT-blindness"
    • 52. Correlate IT and business utilization
    • 53. Understand business dependencies
    • 54. Business trends in real time
    • 55. Meaningful SLA
  • 56. Get things moving
    • Find the itch
    • 57. Start small
    • 58. Be tactical
    • 59. Find a sponsor in the business OPs
    • 60. Re-use all you that love with Nagios
  • 61. Thank you for listening
    • bischeck is open source - get it from gforge.ingby.com/gf/project/bischeck
    • 62. Feedback is appreciated

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