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June 2011 ExecuTALK: Adnon Dow - AVAYA VP on Mobility Trends and Innovations
 

June 2011 ExecuTALK: Adnon Dow - AVAYA VP on Mobility Trends and Innovations

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Mr. ADNON DOW is a renowned Mobility subject matter expert. His deep industry knowledge encompasses the broad spectrum of Converging Technologies, including Communications Infrastructures, Enterprise ...

Mr. ADNON DOW is a renowned Mobility subject matter expert. His deep industry knowledge encompasses the broad spectrum of Converging Technologies, including Communications Infrastructures, Enterprise Computing, as well as the Mobility Ecosystem (i.e. mobile apps and services on diverse platforms, devices, and networks for enterprises and end consumers).
 
Mr. Dow is a 23 year Hi-Tech veteran with extensive international management experience. He is presently a Vice President at Avaya, Inc. where his responsibilities include implementing Avaya's Global Go-To-Market Strategy for Small, Medium and Large Enterprises, whilst navigating through enigmatic regulatory environments to ensure long-range revenue lift, market share gains, and margin expansion via customers, channel partners, and emerging industry verticals. Mr. Dow’s unique breadth of experience encompasses leadership roles in key geographic regions, such as: North America (NA), the Asia Pacific region (APAC), Central and Latin America (CALAM), as well as Europe, The Middle East and Africa (EMEA). Mr. Dow’s previous employers have included heavyweight multinationals, such as: CISCO, MOTOROLA and SYMBOL. His experiences include roles in sales, solutions marketing, business development, product marketing, as well as executive management leading global cross-functional teams, driving corporate initiatives across multiple geographic regions, and positioning networking equipment, wireless products, plus other complex mobility solutions and services for domestic and international carrier operators and strategic alliance partners. Mr. Dow previously served as eHealth Vice Chairman Elect for The United Nations World Health Organization (WHO) in Geneva, Switzerland.

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    June 2011 ExecuTALK: Adnon Dow - AVAYA VP on Mobility Trends and Innovations June 2011 ExecuTALK: Adnon Dow - AVAYA VP on Mobility Trends and Innovations Presentation Transcript

    • Mobility Transformation, Trends and Innovations Presented by Adnon Dow, AVAYA Vice President for Executive Women in High TechJune 2011 EWHT ExecuTALK | info@nagiliti.com
    • About ADNON DOWMr. Adnon Dow is a renowned Mobility subject matter expert. His deep industry knowledgeencompasses the broad spectrum of Converging Technologies, including CommunicationsInfrastructures, Enterprise Computing, as well as the Mobility Ecosystem (i.e. mobile apps andservices on diverse platforms, devices, and networks for enterprises and end consumers).Mr. Dow is a 23 year Hi-Tech veteran with extensive international management experience. He ispresently a Vice President at AVAYA, Inc. where his responsibilities include implementing AVAYAsGlobal Go-To-Market Strategy for Small, Medium and Large Enterprises, whilst navigating throughenigmatic regulatory environments to ensure long-range revenue lift, market share gains, andmargin expansion via customers, channel partners, and emerging industry verticals. Mr. Dow’sunique breadth of experience encompasses leadership roles in key geographic regions, such as:North America (NA), the Asia Pacific region (APAC), Central and Latin America (CALAM), as wellas Europe, The Middle East and Africa (EMEA). Mr. Dow’s previous employers have includedheavyweight multinationals, such as: CISCO, MOTOROLA and SYMBOL. His experiences includeroles in sales, solutions marketing, business development, product marketing, as well as executivemanagement leading global cross-functional teams, driving corporate initiatives across multiplegeographic regions, and positioning networking equipment, wireless products, plus other complexmobility solutions and services for domestic and international carrier operators and strategicalliance partners. Mr. Dow previously served as eHealth Vice Chairman Elect for The UnitedNations World Health Organization (WHO) in Geneva, Switzerland.June 2011 EWHT ExecuTALK | info@nagiliti.com
    • AgendaMarket Dynamics and OverviewNetworks in Transition and Mobility EvolutionInnovations and Trends in Today’s EnterpriseMarket Opportunity and StrategiesClosing Thoughts June 2011 EWHT ExecuTalk | info@nagiliti.com
    • Mobility Adoption and Evolution – Frost & Sullivan CAGR 76% mobile enterprise smart phone users accessing mobile data will be… CAGR 89% enterprise adoption wireless enterprise users will be CAGR 64.2% Mobile enterprise data revenue will be CAGR 66.3% Source: IDC2011 Moving Toward an All-Wireless Enterprise 2013
    • Total Product and Services Market Demand by Theater Product Market Demand by Theater Services Market Demand by Theater 3.9% CAGR 6.0% CAGR 25 50 45 22 21 45 42 -18.3% 20 40 20 19 40 38 36 37 6.7% 7 18 18 2.8% 6.6% 14 14 5.3% 6 6 35 8.0% 2.6% ’09-’13 CAGR -5.3% 2.9% 13 ’09-’13 CAGR US $ (in Billions) 5.0% 6US $ (in Billions) 12 12 15 6 6 30 12 US 3.1% US 5.7% 25 15 8 7 7 EMEA 2.2% 14 EMEA 3.3% 10 6 20 13 6 6 14 13 13 Asia Pacific 6.3% Asia Pacific 9.3% 15 Americas Intl 6.2% Americas Intl 9.0% 5 10 11 11 5 5 6 6 10 5 5 8 8 8 5 2 1 1 2 2 2 3 3 3 4 4 4 0 Source: EIU, Feb 2010 0 2008 2009 2010 2011 2012 2013 2008 2009 2010 2011 2012 2013  EMEA has largest demand but lowest growth at 2.2% product growth and 3.3% services growth – Slow economic recovery limits growth, especially 2010-2011 – Use of outsourcing, hosted/managed services drives future growth in services  U.S. product 3.1% CAGR 2009-2013 limited by high unemployment, excess capacity: services growth driven by managed, hosted and professional services  Long-term growth for products and services highest in APAC and Americas theaters – Already nearing pre-crisis economic growth – Business investment growth flows into communications, cloud, virtualization, mobility – Broad-based growth across all service segments, especially professional services
    • Factors Driving Enterprise Mobility Investment Worker, Enterprise, and Channel Tangible Benefits Virtual Worker Capabilities Requirements Enterprise Managed Services by Type Margin Pressure Across All Offerings Managed routers/other network gear 49% Video Conf 13.10% IP Telephony Mgmt 22% VoIP/Telephony 7.5% 4.8% Web Apps 25% Implementation 18% Routing/Switching 19.8%Access to Central Break Fix Truck rolls 11% 11.2% Database 32.80% Desktop/Help Desk 9% 2010 Smartphones 14.6%Access to BizApps 40.60% 5.6% Collaborative Apps 7% 2009 Firewall/VPN 7% Tablets 8.8% Email 57.80% 4.7% Fully Managed Network 4% Telephony 84.40% Data Cetner 2% Notebooks 13.3% 5.3% 0.0% 20.0% 40.0% 60.0% 80.0% 100.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% Source: VDC Research, Mobile and Wireless Practice 2010 Report A Telephone is no longer just a telephone – it is an integrated MOBILITY device that extends to anyone’s PC and Enterprise servers as a means of universal access among resources in the Enterprise…
    • Total Market Demand: Country, Vertical and Size Perspectives Geographic Vertical Opportunity Total Opportunity Market Demand  Several large verticals—Finance, APAC and America’s International drive global growth: 8%+ through Government, Manufacturing, 2013 $66B by 2013 Information & Communication—also among fastest-growing ―CIBA‖ countries (China, India, @ 6.3% CAGR Brazil, Australia) offer mix of large  Identifying specific sub-verticals allows market opportunity and high for targeted segment needs growth  Targeted industries address growing Top 4 countries account for 57% sectors and opportunity of global market size: drive $5B in new spending by 2013 Geographic size and growth mutually exclusive – balanced Customer Size strategy required to address each Opportunity  Enterprise (firms >250 employees) almost 75% of overall product spending  75% of the total demand is multi-site firms, grows faster than single site  88% of the multi-site opportunity comes from Enterprises, with faster growth than SMB
    • IMAGINE A WORLD WHERE FROM TO Cross-Company Decisions Accelerated Teamwork is Slow and by Anywhere / Anytime Unproductive Collaboration People Define theDocuments, Devices Collaboration Experience, and Networks Rule Not the Technology Communication Immersive is Avoided Collaboration
    • The World Is Changing… ApplicationsCollaboration SocialCloud Platforms Networking Computing Audio, Video, & Web Collaboration MobilityClient Access Virtual Worlds and Communities 9
    • Communications & Collaboration Drivers - COLLABORATION is THE KEY future segment for communication activities. - People will become more and more full or part time MOBILE - ACCESSIBILITY to information has to be available everywhere of US workforce will be mobile by 2013. at any time. Mobile workers by 2013. of SMBs work virtually or away from HQ…Source: IDC, Worldwide Mobile Worker Population 2009-2013 Forecast Source: VDC Research, Market Update & 2010 Outlook
    • So, Why Mobility Matters… Mobility is where the big money is going in Enterprise Communications and UC Delivers enterprise resources and applications to the user’s mobile device IP PBX and low cost extends the edge of the network via the mobile phone Communications becomes integrated with business applications and processes of MOBILE PHONES shipped in 2011 will cost under $75… Communications Convergence Initiatives Translate into Revenue Source: Wired May 2011, Why Android Beat the iPhone
    • Business Users Want… The right APPLICATIONSneeded to perform their job at any point in their day.. PSTN …while SECURLY WiFI CONNECTED to any LAN network.. Wireless .. and ACCESS them from any device or location. In most cases, they can’t.
    • ConsumerizationMARKET TRENDS Patterns IN TODAY’S of Work ENTERPRISE Market Transformation
    • Device and Application ProliferationLocation IndependenceCollaboration & Convergence
    • 3.2 billion mobile phone subs in 2010 (The worlds population is over 6 billion) Source: The Mobile World
    • 1.7 billion mobile handsets sold in 2010 Source: Gartner
    • Enterprise Mobility = This all sounds veryconsumer-oriented – not enterprise-like?
    • That’s the point!Consumer BusinessThings are getting blurry…
    • Opportunistic Drivers…Consumerization accelerating adoptionWhy do they care about mobile? (Hint: There are more mobile devices than PCs.) In 2010, Android’s share of smartphone sales exceeded Apple’s for the first time. 25% Smartphone market share 20% 15% IPhone 10% 5% Android 0% 2007 2008 2009 2010 Source: Wired 2011, Why Android beat the iPhone
    • Carriers See This Too… Mobile Devices Increase Stickiness In its deal with Verizon, Android agreed to give the carrier 30% of apps sales. AT&T gets 0% from Apple….Why do they care about mobile apps? (Hint: Want to repeat the success of mobile email.) In 2010, revenue distribution in the Android market was 70% from open developers while Apple was 30% driven by iTunes App Store... Source: Wired May 2011, Why Android Beat the iPhone
    • Different Market ApproachesApple and Android have divergent strategies for the booming device market This is not just about phones…Mobile Devices are quickly becoming our preferred & Primary Collaboration Device. In Q4CY2010, sales of smartphone devices topped sales of PCs and laptops… Number of devices on the market that run the Android OS. Number of devices on the market that # of Android devices activated every day, by run Apple’s OS (IPhone 3GS, IPhone 4, comparison, combined iPhone, iPad, and IPad, IPad 2, IPod Touch). iPod touch 275,000 daily activations. Source: Wired May 2011, Why Android Beat the iPhone
    • Carriers SI/ISV  Oracle  Microsoft  AT&T  T-Mobile  Siebel  Netsuite  Verizon  Orange  SAP  Amdocs  Sprint  Vodafone  Salesforce.com  Remedy  AllTel  02  Cap Gemini  HP  IBM  AccentureProtect core revenues…or Pure Plays  Nokia  Sony/Ericsson  Cisco  Toshiba  Motorola  LG  ShoreTel  NEC  RIM  HTC  Mitel  Siemens  Samsung Device Hardware
    • Market Observations Inconsistent Little or no communication collaboration or capabilities frequently mobility services fortied to location, platform knowledge workers or device Business functions New applications or operate in process upgrades cause majorisolation within, across expense and security and outside the risks company
    • Cloud Value Propositions Old code in new clouds – API stack on Amazon’s virtual servers – Python code in Google’s sandbox Leveraged code in enterprise framework – Force.com code from salesforce.com – Java-like, but coupled with database for integrity – Governed by environment for safety and performance Distributed code – Combine and connect multiple cloud models for competitive advantage
    • It’s the services delivered that are important… Contact Marketing Sales Center Finance Manufacturing Knowledge 1 Workers Communication 2 Devices Dedicated Video Desktop Phone Smart Phone PC’s Web Site Communication 3 Services Connection Dial Tone All Phone Services E-mail Chat Recording Studio Voice Mail Basic Desktop Web browsing Web mail Scheduling Conferencing Conferencing Instant Messaging Posting Digital Voice Apps CID Digital Voice Apps CID Calendar / Scheduling Instant Messaging Unified Messaging Unified Messaging Web Conferencing Document sharing Web Browsing Video Conferencing
    • Enterprise Voice & Data Convergence Solutions Communication Enabled Vertical Solutions Hospitality Education Health Care Real Estate Restaurant & ProfessionalMobile Manager Staff Comms Staff/Nurse Call Work Order Process Entertainment Services & Admin Office WorkerCheck-in Distance Learning Point-of-care POS/Ordering/Concierge Facilities Campus-wide Guest Svcs Voice Portal Tele-Worker ManagementSvc Staff Comms Comms HealthCare QA Food Safety Mobile Worker SchedulingReservations Notification & workflow Work Force Comms Power User Tracking Tenant Voice & DataVoice Portal Health Notification Customer Service Agent/Receptions Mobility Work Force Comms OPEN COMMUNICATION ENABLED BUSINESS PROCESS Communications Infrastructure Data Infrastructure Video Speech Desktop Mobility integration
    • Convergence and Market Opportunity SIP Data & Mobile Applications Devices Multi-Model Access
    • It’s Not if – But, when… Mobility is here (to stay) Innovation & change being A Mobility driven by consumers True acceptance of open Enterprise source applications within enterprise IT departments Application Platform Companies will be expected to raise the bar on all facets of the user experience is critical to ensure Market is complex and mobility is strategic fragmented providing partner to the business… opportunity Enterprises are leveraging Partner capabilities
    • Contact info@nagiliti.comExecutive Women in High-Tech http://tinyurl.com/69ezarl