Rise

Business Intelligence Innovation Summit
November 14th, 2013
Speaker Introduction

R. Brendan Aldrich
Executive Director, Data Warehousing
City Colleges of Chicago

•

18+ years in In...
The City Colleges of Chicago is the largest community college district in the state of Illinois
and one of the largest in ...
Rise of the Data Democracy
“Humans are not an important part of utilizing new
data, they are the single most important par...
We are the Information Generation
Individual Data Use At All-Time High

• 30+ billion pieces of content are added to Facebook every month
• 230 million twee...
But What About The Workplace?

• Data and reports restricted and provided by data specialists
• Data made available via tr...
2

Data Regimes

Data Dictatorship: Data is controlled and its use is restricted.
There is asymmetric distribution of info...
Changing the Conversation

Data
Democracy

Vs.
BIG Data

Small Data

• Less than 4% of U.S. companies have enabled even 50...
So What Are These Challenges?
•
•
•
•

The static reports bottleneck
Drowning in data
Varying user skills and capabilities...
The Static Reports Bottleneck
Why Do We Provide Static Reports?

• Assumptions
– It’s too complex to expect business users to build reports
– They don’t...
Why Do We Provide Static Reports?

• Result
–
–
–
–

BI Teams require dedicated resources to build and maintain reports
As...
The Move to Interactive Reporting

Not Actual Data

• Drag-and-drop to add, remove or modify all measures,
filters, dimens...
The Move to Interactive Reporting

Not Actual Data

• The Student Navigator allows users to create interactive
filters to ...
Drowning In Data
Using Data, Not Managing Data

University
Staff
University
Administrator

•
•
•
•

College
Staff

College
Administrator

U...
Dynamic Data Environments

Not Actual Data

• Minimizes non-relevant data by dynamically changing all
data within the syst...
Varying User Skills and Capabilities
Enable and Empower
• Users must have the training and
information they need to use the
BI system
• Typically offered in a
...
Integrated Data Dictionary

Not Actual Data

• Data organized into logical groupings of measures and
dimensions that form ...
Integrated Data Dictionary

Not Actual Data

• And integrated into each and every report by clicking on the
“Data Dictiona...
Just-in-Time Video Training

Not Actual Data

• Short, 1 – 5 minute “how to” videos integrated directly into
the user inte...
Expensive Licensing
3

BI Software Licensing

CCC: 6,875 users
Others: 500 users

•

Megavendor: IBM Cognos, Oracle, Microsoft, SAP Business O...
Cost is Only one Aspect*
• Integration
–
–
–
–

BI Infrastructure
Metadata Management
Development Tools
Collaboration

• I...
City Colleges of Chicago Approach
• Zogotech is a data technology services
company exclusively working in higher
education...
What’s Next for CCC?
• The number and quality of data sources
– Finance, human resources, student support & LMS

• Adoptio...
Data Democracy Takeaways
• Change the Conversation
– It’s not about big or small data – it’s how well we enable our people...
References
• Articles

• Photo Credits

1

Bryce Maddock, Blog, “People and Big Data: Separately Good, Together Great”,
9/...
Rise of the Data Democracy
Rise of the Data Democracy
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Rise of the Data Democracy

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The creation of a “data democracy” involves new challenges around organizational acceptance, licensing, user access, data comprehension and training than are typically encountered with a more standard business intelligence deployment. In fact, studies suggest that as few as 4% of American companies may have actually achieved this rare distinction of empowering more than 50% of its employees to directly access and use data. In this session, Mr. Aldrich will discuss these challenges and the solutions that he has designed to create a data democracy for the City Colleges of Chicago.

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Rise of the Data Democracy

  1. 1. Rise Business Intelligence Innovation Summit November 14th, 2013
  2. 2. Speaker Introduction R. Brendan Aldrich Executive Director, Data Warehousing City Colleges of Chicago • 18+ years in Information Technology • 12+ years running data warehouse, business intelligence and analytics teams for global high volume data companies such as The Walt Disney Company, Travelers Insurance and Demand Media • Currently expanding the City Colleges of Chicago’s data democracy • TDWI and AERA membership
  3. 3. The City Colleges of Chicago is the largest community college district in the state of Illinois and one of the largest in the country with more than 5,800 administrators, staff and faculty educating over 120,000 students annually at facilities located within the city of Chicago. • Colleges – – – – – – – • Richard J. Daley College Kennedy-King College Malcolm X College Olive-Harvey College Harry S Truman College Harold Washington College Wilbur Wright College Satellites – – – – – – • Culinary Lakeview Learning Center – The French Pastry School Dawson Technical Institute – Washburne Culinary Institute • Parrot Cage Restaurant West Side Learning Center • Sikia Banquet Room South Chicago Learning Center Arturo Velasquez Institute • Broadcast Humboldt Park Vocational – WYCC TV (Channel 20) Education Center – WKKC FM 89.9 …as well as five child development centers, the Center for Distance Learning and the Workforce Institute
  4. 4. Rise of the Data Democracy “Humans are not an important part of utilizing new data, they are the single most important part of the 1 process.” - Bryce Maddock, CEO of TaskUs.com
  5. 5. We are the Information Generation
  6. 6. Individual Data Use At All-Time High • 30+ billion pieces of content are added to Facebook every month • 230 million tweets are sent each day • 72 Hours of Video are uploaded to YouTube every minute
  7. 7. But What About The Workplace? • Data and reports restricted and provided by data specialists • Data made available via traditional BI platforms • Let’s evaluate typical business approaches to the use of data…
  8. 8. 2 Data Regimes Data Dictatorship: Data is controlled and its use is restricted. There is asymmetric distribution of information based on your position. Data Aristocracy: Data analysts, scientists and PhDs are needed to do anything meaningful. Power concentrates in the hands of these employees and their supervisors. Data Democracy: Everybody gets timely and equitable access to data. Line of business users are empowered and “own” the data. Executives and IT get out of the way. Data Anarchy: Business users feel underserved and take matters into their own hands. They create “shadow IT” systems and work around the “unresponsive” IT group.
  9. 9. Changing the Conversation Data Democracy Vs. BIG Data Small Data • Less than 4% of U.S. companies have enabled even 50% of their employees to use data. Why? • The focus on a Data Democracy introduces new challenges that will drive infrastructure, architecture and software choices
  10. 10. So What Are These Challenges? • • • • The static reports bottleneck Drowning in data Varying user skills and capabilities Expensive licensing
  11. 11. The Static Reports Bottleneck
  12. 12. Why Do We Provide Static Reports? • Assumptions – It’s too complex to expect business users to build reports – They don’t have the time to work with the data – We know how to prep the data better than the business
  13. 13. Why Do We Provide Static Reports? • Result – – – – BI Teams require dedicated resources to build and maintain reports As business needs change, reports need to be updated Reports and logic need to be validated with the business Ultimately, we are the bottleneck
  14. 14. The Move to Interactive Reporting Not Actual Data • Drag-and-drop to add, remove or modify all measures, filters, dimensions, etc. Note: All CCC screenshots in this presentation are generated from a randomized environment and do not reflect actual institutional or student data.
  15. 15. The Move to Interactive Reporting Not Actual Data • The Student Navigator allows users to create interactive filters to identify student groups • Import and Query / Table filters provide additional flexibility
  16. 16. Drowning In Data
  17. 17. Using Data, Not Managing Data University Staff University Administrator • • • • College Staff College Administrator University Programs College Programs Department Chair Faculty Member Student Advisor All organizations have roles that require different data Some roles require very specific data, such as a faculty member Some employees may belong to multiple roles How can we minimize the time spent looking for the right data?
  18. 18. Dynamic Data Environments Not Actual Data • Minimizes non-relevant data by dynamically changing all data within the system and every report to that which is appropriate to the selected role
  19. 19. Varying User Skills and Capabilities
  20. 20. Enable and Empower • Users must have the training and information they need to use the BI system • Typically offered in a classroom, online, guided sessions, etc. • But these don’t scale well with large numbers • How do you provide this to 5,000+ users… and ensure they remember it when they need it?
  21. 21. Integrated Data Dictionary Not Actual Data • Data organized into logical groupings of measures and dimensions that form the basis of all reports • Data Dictionary contains full Definitions with value samples and examples
  22. 22. Integrated Data Dictionary Not Actual Data • And integrated into each and every report by clicking on the “Data Dictionary” link in the footer
  23. 23. Just-in-Time Video Training Not Actual Data • Short, 1 – 5 minute “how to” videos integrated directly into the user interface • Can customize videos displayed by module or even user role
  24. 24. Expensive Licensing
  25. 25. 3 BI Software Licensing CCC: 6,875 users Others: 500 users • Megavendor: IBM Cognos, Oracle, Microsoft, SAP Business Objects • Large and Small Pure Plays: MicroStrategy, Information Builders, SAS, Actuate BIRT iServer, Actuate BIRT Enterprise, arcplan, Panorama • Self-Contained Pure Plays: Board, LogiXML, QlikTech, Tableau, Tibco Spotfire, Targit • SaaS: Oco, SAP Business Objects OnDemand, PivotLink • Open Source: Jaspersoft, Pentaho
  26. 26. Cost is Only one Aspect* • Integration – – – – BI Infrastructure Metadata Management Development Tools Collaboration • Information Delivery – – – – – – Reporting Dashboards Ad hoc Query Microsoft Office Integration Search-based BI Mobile BI • Analysis – Online Analytical Processing (OLAP) – Interactive Visualization – Predictive Modeling and Data Mining – Scorecards – Prescriptive Modeling, Simulation and Optimization * - Gartner BI Platform Capabilities by Definition and Category, 2013
  27. 27. City Colleges of Chicago Approach • Zogotech is a data technology services company exclusively working in higher education • Has built & deployed data solutions to over 50 colleges across the country • Built on Microsoft SQL Server 2012
  28. 28. What’s Next for CCC? • The number and quality of data sources – Finance, human resources, student support & LMS • Adoption & Integration into regular operations • New Tools and Capabilities – Sophisticated user-generated dashboarding – Dynamic data cubes • Data d------------------------------------------------s – ------------------------------------------------------h
  29. 29. Data Democracy Takeaways • Change the Conversation – It’s not about big or small data – it’s how well we enable our people to use data • Static Reports are Dead – Let’s get out of the way and let our user’s work interactively with the data • The Right Data for Each Person – Minimize non-relevant data by using role-specific views across your system • Even the Playing Field – Integrated data dictionary and “just-in-time” training • Re-think Licensing Costs – A data democracy can be built without breaking the bank
  30. 30. References • Articles • Photo Credits 1 Bryce Maddock, Blog, “People and Big Data: Separately Good, Together Great”, 9/26/12, http://www.huffingtonpost.com/bryce-maddock/big-data_b_1908358.html 2 2 3 Shash Hegde, Mariner, “The Rise of Data Regimes”, 9/12/13, http://www.marinerusa.com/rise-data-regimes/ (image substitution for Mao Zedong) 3 Andrei Pandre, Blog, “DV SaaS”, 10/17/10, http://apandre.wordpress.com/dv/saas/ Steve Paine, UMPCPortal.com, “Baby Sees the iPad Magic”, 5/5/10, http://www.flickr.com/photos/umpcportal/4581962986/ SubmitEdge News, Photo, “Social Media is Everywhere”, 4/12/13, http://www.submitedge.com/news/wp-content/uploads/2013/04/Social-Media-isEverywhere.png 3 Mark Strozier, Photo, “Chance”, 11/19/04, http://www.flickr.com/photos/r80o/1583467/ 3 DataDemocracy.com, Photo, “Untitled”, 5/16/10, http://datademocracy.com/

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