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Customer’s perceptions of a brand are shaped by both what the company does and what other people say about it. Psychological research has it that emotions, in addition to information, play a signiﬁcant role in influencing human perceptions and decision-making. With the growing user engagement on Social media , TEXTIENT’s emotion aware, social media monitoring and analytics can help bridge this engagement positively .
TEXTIENT's Customer care monitoring for Twitter helps organisations to effectively identify their customer interactions, issues and provide better services and manage relations by taking timely and appropriate actions.
On the front lines of your Twitter based Customer care operations, Organisations need quick insights to your customer interactions.With just the right customer business intelligence and its visual insights, TEXTIENT empowers you to perform fast data-driven decisions. sense,calibrate and respond quickly.
Any business which has a dedicated customer support handle on twitter can fully leverage our services. This includes verticals such as Financial Services, Electronics, Technology, Sporting goods, Internet services, E-Commerce, Automotive, Business Services so on.