Working with difficult students

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Working with difficult students

  1. 1. Meeting with Difficult StudentDifficult Students Meetings
  2. 2. Who we are and who we’re not• Jack Hobson, Loyola Marymount University• Denise Kinsella, Santa Monica College• Ryan Larsen, University of Nevada, Las Vegas• We’re not psychologists or therapists; rather, we’re international educators who have been in the trenches.
  3. 3. Learning Outcomes Identify difficult students Prepare yourself Set expectations Meet and de-escalate difficult interactions. Case studies.
  4. 4. Difficult Behaviors• Hostile • Arrogant• Defensive • Ramblers• Mean • Silent• Aggressive • Inappropriate• Puts down others • Violent• Shouts • Blamer• Bullies • Can’t be wrong• Spoiled • Mistrustful• Cynical • Martyr• Won’t listen • Cognitive disability
  5. 5. Preparing Yourself
  6. 6. Eleanor Roosevelt said that “No one can makeus feel inferior without our consent.”
  7. 7. Self Care
  8. 8. ComplimentApologizeSupport Be NimbleBe CreativeStay GroundedStay on Their Side
  9. 9. Setting Expectations
  10. 10. Empower Parents to Engage Appropriately
  11. 11. The Meeting/De-escalation
  12. 12. Notify Staff Safe WordArrangeBackup Open Bags Doors Outside
  13. 13. AffirmationCalm Environment Review Notes
  14. 14. Validate Hold the Space Ask Reflect Affirm Listen
  15. 15. Review Define OfferPolicies Limits Creative Solutions
  16. 16. Insist on Respectful Behavior Reschedule Meeting Document Prepare
  17. 17. Enforce ConsequencesGet Help End Meeting

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