Working with difficult students

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  • 1. Meeting with Difficult StudentDifficult Students Meetings
  • 2. Who we are and who we’re not• Jack Hobson, Loyola Marymount University• Denise Kinsella, Santa Monica College• Ryan Larsen, University of Nevada, Las Vegas• We’re not psychologists or therapists; rather, we’re international educators who have been in the trenches.
  • 3. Learning Outcomes Identify difficult students Prepare yourself Set expectations Meet and de-escalate difficult interactions. Case studies.
  • 4. Difficult Behaviors• Hostile • Arrogant• Defensive • Ramblers• Mean • Silent• Aggressive • Inappropriate• Puts down others • Violent• Shouts • Blamer• Bullies • Can’t be wrong• Spoiled • Mistrustful• Cynical • Martyr• Won’t listen • Cognitive disability
  • 5. Preparing Yourself
  • 6. Eleanor Roosevelt said that “No one can makeus feel inferior without our consent.”
  • 7. Self Care
  • 8. ComplimentApologizeSupport Be NimbleBe CreativeStay GroundedStay on Their Side
  • 9. Setting Expectations
  • 10. Empower Parents to Engage Appropriately
  • 11. The Meeting/De-escalation
  • 12. Notify Staff Safe WordArrangeBackup Open Bags Doors Outside
  • 13. AffirmationCalm Environment Review Notes
  • 14. Validate Hold the Space Ask Reflect Affirm Listen
  • 15. Review Define OfferPolicies Limits Creative Solutions
  • 16. Insist on Respectful Behavior Reschedule Meeting Document Prepare
  • 17. Enforce ConsequencesGet Help End Meeting