Diffusing tension in the esl workplace ann marie and jim

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  • 1. Diffusing Tension inthe ESL Workplace Jim Scofield & Ann Marie Groffner ELS Language Centers/San Diego
  • 2. Diffuse vs. Defuse
  • 3. Where does the tension come from?
  • 4. Avoid the danger that has notyet come
  • 5. Set clear expectations
  • 6. Choose the best place to talk
  • 7. Things may seem worse than they really are
  • 8. “I hope it just goes away…”
  • 9. Take time to deal with the problem
  • 10. Two heads are better than one
  • 11. Know your sphere of influence & Take personal responsibility
  • 12. Group discussion1.Explain the situation causing tension2. Gather information • What are the issues involved? • Consider how everyone feels • Meet with each party individually3. Formulate a solution • Acknowledge the negative feelings • Find a common ground to bridge the gap • Find a compromise if possible & try it for a while • Revisit the problem if necessary
  • 13. Take care of yourself
  • 14. What will you do differently on Monday?
  • 15. www.jimscofield.net/NAFSA2012