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Welcome Guide

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  • 1. 2009A guide to services for tenants Welcome H ome
  • 2. Table of Contents 1Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Crisis Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5Tenant Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7Living on a limited budgetABCs of Coupon Clipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Bicycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Community thrift stores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Food – see Meals in services sectionFurniture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Haircuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11Things to do – see also Community Centres, Toronto Drop-in Network Brochure,and Toronto Public Libraries in services section • Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 • Event and festival listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 • Recreation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Where to get services in your communityAboriginal Services and Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Addiction Services • General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 • Recovery and harm reduction programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 • Withdrawal management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Bed bugs - see Pest ControlCommunity Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-18Drop-ins (Toronto Drop-in Network brochure) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-33Education • General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 • Apprenticeships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-35• Community Colleges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 • Reading, writing, math and computer skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35-38 • Toronto District School Board (TDSB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Employment Resource Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39-42 Welcome Home | A guide to services for tenants | 2009
  • 3. 2 Table of Contents Financial assistance/income • Canada Child Tax Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Canada Pension Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Employment Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Goods and Services Tax (GST) Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Guaranteed Income Supplement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Old Age Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 • Ontario Child Tax Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 • Ontario Disability Support Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 • Ontario Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43-45 • Credit counselling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 • Trusteeship programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Health • General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 • Assistive devices and special diet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46-47 • Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47-48 • Health centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48-51 • Heat alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51-52 • Home care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52-57 • Hospitals with emergency rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Housing and Housing Help Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Income Tax Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Internet Access (see Toronto Public Libraries) Legal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60-63 Meals • Allotment and community gardens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64-66 • Community kitchens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66-68 • Farmers markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68-69 • Food banks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69-70 • Free and low cost meals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71-74 • Meals on Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Mental Health Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76-77 Pest Control: Bed Bugs (Toronto Public Health Fact Sheet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78-80 Settlement and Newcomer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Tenant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81-84 Toronto Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84-90 Voicemail/email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Volunteering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Welcome Home | A guide to services for tenants | 2009
  • 4. Introduction 3Living on a tight budget is hard—ask thousands of Torontonians from students and seniors to singleparents and newcomers. The secret is to take advantage of all the services available to you at little or nocost. The good news is that we live in a city where community-based and city services are plentiful andexceedingly accessible—if you know where to look.Enter Shelter, Support and Housing Administration’s first guide to services for new tenants. We workedwith clients and the staff of community agencies and other city divisions to develop the content. The intentis to provide a one-stop source of information that will help you become more comfortable in your home.We really do believe that home is where it starts. The listings represent key areas of interest, such ashealth care information, legal supports, employment resource centres, and ideas about where to go toconnect to others in your own community for these and other services. We’ve also added a section onwhere to get stuff cheap.Services for homeless people are listed in our 2009 Guide to Services for people who are homeless.This guide incorporates material from a variety of community and city sources and we would like to thankall contributors.If you have questions or comments about the guide, contact us at ssha@toronto.ca or 416-397-4328.More comprehensive listings of community and government programs can be found at www.211Toronto.The City of Toronto has an easy-to-use web page that lists city services, www.toronto.ca/torontohelps.Important noteWe tried hard to ensure the information in this guide is accurate, but please call ahead to verify times ofoperation and other important details.Please note that all addresses are in Toronto unless otherwise indicated. www.toronto.ca/housing Welcome Home | A guide to services for tenants | 2009
  • 5. 4 Crisis/Emergency Information Dial 9-1-1 for all emergencies (police, fire, ambulance) Crisis Lines Assaulted Womens Helpline 416-863-0511; Toll Free: 1-866-863-0511 Centre for Addiction and Mental Health 416-535-8501 ext. 6885 Distress Centres of Toronto 416-408-HELP (4357) Gerstein Crisis Centre 416-929-5200 Kids Help Phone Toll Free: 1-800-668-6868 Toronto Rape Crisis Centre 416-597-8808 Quick Reference 211 phone service Dial 2-1-1 for information on community, social, health and government services or go online at www.211toronto.ca Access Toronto 416-338-0338; TTY: 416-338-OTTY (0889) Email: accesstoronto@toronto.ca Fax: 416-338-0685 Call Centre is open from 8 a.m.-5 p.m., Monday-Friday except for some holidays • Access Toronto is the public information and referral service for the City of Toronto government. • Service is available in person at City Hall and the civic centres from 8:30 a.m.-4:30 p.m. Government of Ontario General Inquiry: 416-326-1234; Toll Free: 1-800-267-8097 TTY: 416-325-3408; TTY Toll Free: 1-800-268-7095 www.gov.on.ca • Information on provincial services, including health services and income assistance. Landlord and Tenant Board 416-645-8080 24-hour information line www.ltb.gov.on.ca • Information on the Residential Tenancies Act and Board processes. • To speak with a real person call Monday-Friday, 8:30 a.m.-5:00 p.m. • No legal advice is offered. Telehealth Ontario 1-866-797-0000; TTY: 1-866-797-0007 24 hours a day, 7 days a week. • A free, confidential telephone service for general health information or advice from a registered nurse. • Callers do not need a health card. Welcome Home | A guide to services for tenants | 2009
  • 6. Quick Reference 5Tenant Hotline, Federation of Metro Tenants’ Association416-921-9494www.torontotenants.org • Trained staff can explain tenants’ rights and obligations, while providing advice on matters ranging from rent increases to maintenance and eviction. FTMA does not offer legal advice. • Counselling services are available in 150 languages through a telephone interpreting service. • Online Tenant Survival Manual and Guide to Tenant Rights (in 12 languages).Service CanadaToll Free: 1-800-622-6232; TTY: 1-800-926-9105www.servicecanada.gc.ca • Information on Government of Canada services.Toronto Employment and Social ServicesClient Services and Information Unit: 416-392-2956; Toll Free: 1-888-465-4478www.toronto.ca/socialservices • Toronto Employment and Social Services delivers the Ontario Works program for youth and adults in financial need.Toronto Transit Commission (TTC)416-393-4636www.toronto.ca/ttc • Information on bus and subway fares, routes and schedules.WheeltransTrip Reservations: 416-393-4222RideLine Automated Touch Tone Service: 416-397-8000Priority Line: 416-393-4311TTY Service: 416-393-4555 • Customer Service and Wheel-Trans Registration, weekdays from 8:00 a.m.-4:00 p.m., call 416-393-4111 or email wheeltrans.customerservice@ttc.caToronto Police ServicesNon-emergency number: 416-808-2222www.torontopolice.on.caTenants Rights and ObligationsInformation below is adapted from Information for New Tenants on the Landlord and Tenant Board website,www.ltb.gov.on.ca. Landlords must provide this information to new tenants on or before the date the tenancy begins.The LawMost residential tenancies are covered by the Residential Tenancies Act (the Act). This law: • gives landlords and tenants specific rights and responsibilities, • provides rules for increasing the rent and for evicting a tenant, and • creates the Landlord and Tenant Board (the Board). Welcome Home | A guide to services for tenants | 2009
  • 7. 6 Tenants Rights and Obligations Most residential rental units are covered by The Residential Tenancies Act, with the exception of co-ops. However, many of the act’s rules about rent do not apply to non-profit and public housing. If you need answers about the Residential Tenancies Act, contact the Customer Service line for the Landlord and Tenant Board at 416-645-8080 or toll free 1-888-332-3234. The Role of the Landlord and Tenant Board is to: • inform landlords and tenants about their rights and responsibilities under the Act, and • resolve disputes between landlords and tenants through mediation or adjudication, or by providing information. Tenant Rights and Responsibilities You have the right to: • security of tenancy – You can continue to live in your rental unit until you give your landlord proper notice that you intend to move out, you and your landlord agree that you can move, or your land- lord gives you a notice to end your tenancy for a reason allowed by the Act. Important: If your landlord gives you a notice to end your tenancy, you do not have to move out.Your landlord must apply to the Board to get an order to evict you and you will have the right to go to a hearing and explain why your tenancy should not end. • privacy – Your landlord can only enter your rental unit for the reasons allowed by the Act. In most cases, before entering your unit, your landlord must give you 24 hours written notice. There are some exceptions, however, such as in the case of an emergency or if you agree to allow the landlord to enter. You are responsible for: • paying your rent on time. • keeping your unit clean, up to the standard that most people would consider ordinary or normal cleanliness. • repairing any damage to the rental property caused by you or your guests – whether on purpose or by not being careful enough. You are not allowed to: • change the locking system on a door that gives entry to your rental unit unless you get your landlord’s permission. Landlord Rights and Responsibilities Your landlord has the right to: • collect a rent deposit – It cannot be more than one month’s rent, or if rent is paid weekly, one week’s rent. This deposit must be used as the rent payment for the last month or week of your tenancy. It cannot be used for any other reason, such as to pay for damages. A landlord must pay interest on the deposit every year. • increase the rent – There are special rules that limit how often your landlord can increase the rent and by how much. In most cases, a landlord can increase the rent only once a year by the Welcome Home | A guide to services for tenants | 2009
  • 8. Tenants Rights and Obligations 7 guideline that is set by the Minister of Municipal Affairs and Housing. A landlord must give a tenant at least 90 days notice in writing of any rent increase and this notice must be on the proper form. Exceptions: New units, non-profit and public housing units, residences at schools, colleges and universities, and certain other accommodation are not covered by all the rent rules.Your landlord is responsible for: • keeping the rental property in a good state of repair and obeying health, safety and maintenance standards. • providing you with a copy of your written tenancy agreement within 21 days after the day you signed it and gave it to your landlord. If your tenancy agreement is not in writing, your landlord must give you written notice of their legal name and address within 21 days after your tenancy begins.Your landlord is not allowed to: • shut off or deliberately interfere with the supply of a vital service (heat, electricity, fuel, gas, or hot or cold water), care service or food that your landlord must provide under your tenancy agreement. However, your landlord is allowed to shut-off services temporarily if this is necessary to make repairs. • take your personal property if you don’t pay your rent and you are still living in your rental unit. • lock you out of your rental unit unless your landlord has an eviction order from the Board and the Sheriff comes to your rental unit to enforce it. • insist that you pay your rent by post-dated cheque or automatic debit. These ways of paying your rent can be suggested, but you cannot be refused a rental unit or evicted for refusing to give them.Living on a Limited BudgetABCs of Coupon Clipping • According to recent U.S. stats, the typical family saves $5.20 to $9.60 a week using coupons—that’s $2.6 billion a year for packaged goods alone. • Coupons are available in-store, in newspapers, in magazines, and in your junk mail. • There are a growing number of internet sites where you can sign up for free and have access to printable coupons: shopathome.com; couponsense.com; ppgazette.com; grocerycoupons.net; frugalshopper.ca • Some grocery chains have coupons on their websites (e.g., www.freshobsessed.com) • Read grocery store flyers for special weekly deals. • Combine weekly specials with coupons, if possible. • Note the coupon expiry dates. • Some manufacturers will send coupons on request. Phone the 1-800 numbers on the labels to enquire. • For more information about coupon usage and coupon clipping tips visit: www.couponmonth.com Welcome Home | A guide to services for tenants | 2009
  • 9. 8 Living on a Limited Budget Bicycles Community Bicycle Network 416-504-2918 761 Queen Street West www.communitybicyclenetwork.org • Buy, rent, volunteer hours in exchange for, or even receive a donation of a bicycle. Cleaning • Baking soda is a relatively inexpensive cleanser for kitchen, bathroom, floors, walls, countertops, pots and pans. It is also said to be good for laundry and effective in keeping cat odours in check when sprinkled in the litter box before putting in kitty litter. • Vinegar is relatively inexpensive and has antibacterial properties in addition to being an effective cleaning agent for just about anything, either full strength or diluted with water. It is a good deodorizer (try putting a cup down smelly drains, letting it stand about 30 minutes, then running cold water). • For windows, try five parts water, one part vinegar in a recycled spray bottle. Wipe off with newspapers. • Both vinegar and baking soda are cheaper than household cleaners and are far better for the environment. • One part dish soap to five parts water in a spray bottle is another all purpose cleaner. • For a disinfecting solution, mix one part bleach to 100 parts water. Mix only as much as you need. Discard any unused solution. Wear gloves. • Old clothes can be cut-up and re-used as cleaning rags. Community Thrift Shops Double Take Clothing Store 416-925-7198 Yonge Street Mission 310 Gerrard Street East www.ysm.on.ca • Gently used clothing store that focuses on interview and career apparel. Pegasus Community Project Thrift Store 416-913-2544 970 1/2 Kingston Road Ontario Society for the Prevention of Cruelty to Animals Thrift Shops www.ospca.on.ca Scarborough North York 416-266-7716 416-635-5687 2232 Kingston Road 298 Wilson Avenue Welcome Home | A guide to services for tenants | 2009
  • 10. Living on a Limited Budget 9Salvation Army Thrift Stores Goodwill Store Overleawww.torontosalvationarmy.ca 416-422-0998Jane Street Thrift Store 60 Overlea Boulevard416-247-05051675 Jane Street Goodwill Store Parliament 416-921-3396Bloor Street Thrift Store 306 Gerrard Street East416-533-95531219 Bloor Street Goodwill Community Donation Centre Toronto 416-363-3041Parkdale Thrift Store 231 Richmond Street East416-536-33611447 Queen Street West Goodwill Store Dufferin 416-782-3913St. Clair West Thrift Store 3302 Dufferin Street416-651-2825665 St. Clair Avenue West Goodwill Store Roncesvalles 416-534-1686Parliament Thrift Store 28 Roncesvalles Avenue416-955-0362252 Parliament Street Goodwill Store St. Clair 416-656-5550Kipling Thrift Store 585 St. Clair Avenue West416-746-35002291 Kipling Avenue Goodwill Store Weston Road 416-248-6981Scarborough 2625C Weston RoadEglinton Avenue East Thrift Store416-752-29291921 Eglinton Avenue East Value Village Bloor StreetKingston Road Thrift Store 416-539-0585416-724-5550 1319 Bloor Street West4568 Kingston Road DanforthKennedy Road Thrift Store 416-698-0621416-751-8050 2119 Danforth Avenue1225 Kennedy Road, Unit D1 North York 416-499-6177Goodwill Clothing, Furniture and Toy Shops 2776 Victoria Park AvenueGoodwill Store Coxwell416-465-8569 Queen Street293 Coxwell Avenue 416-778-4818 924 Queen Street East Welcome Home | A guide to services for tenants | 2009
  • 11. 10 Living on a Limited Budget Rexdale Furniture 416-675-7450 45 Woodbine Downs Boulevard Furniture Bank 416-934-1229 Rogers Road 200 Madison Avenue 416-247-7372 www.furniturebank.org 605 Rogers Road, Suite C1 Call for an appointment. Need agency referral. Scarborough 416-439-4464 3701 Lawrence Avenue East, #1 Habitat for Humanity ReStores New and used housing items and renovation materials at discounted prices. South Scarborough Proceeds go to the charity. 416-752-0060 1525 Victoria Park Avenue ReStore North York 416-783-0686 Wilson 1120 Caledonia Road 416-633-2623 1030 Wilson Avenue ReStore East York 416-755-8023 29 Bermondsey Road Computers ReStore Etobicoke Little Geeks 416-259-9220 416-367-4660 7 Queen Elizabeth Boulevard www.littlegeeks.org • Helps families and children up to 18 receive used computers and free internet when in Haircuts need. Avola College of Hairstyling and Esthetics Regent Park – Family Computer Literacy 416-967-1800 Program 282 Dundas Street East 416-363-7026 www.avola.ca 417 Gerrard Street East, 2nd Floor • $6-12 Haircuts www.dixonhall.org • Helps adults, families and children learn computer skills, and the ability to earn a Barbarinos Hairstyling School Inc. 905-856-2777 computer. 7007 Islington Avenue, Unit 18 and 19 www.barbarinoshair.yp.ca • $7 Haircuts Food — see Meals in the services section Michael Kluthe Salon 416-925-6306 1428 Yonge Street www.michaelkluthe.com • Free haircuts on Wednesdays at 6:00 p.m. • Call ahead Welcome Home | A guide to services for tenants | 2009
  • 12. Living on a Limited Budget 11Marca College of Hair and Esthetics Royal Ontario Museum416-698-2558 416-586-80002902 Danforth Avenue 100 Queen’s Parkand www.rom.on.ca416-531-3131 • Free Wednesdays from 4:30 p.m.-5:30 p.m.900 Dufferin Street • Half price admission Fridays from 4:30 p.m.-www.marca-college.com 9:30 p.m. • $7 Haircuts Event and Festival ListingsThings to do for free in the city www.toronto.ca/special_events • Check the City of Toronto website for a—see also Community Centres, Toronto Drop-in listing of festivals and events in the city.Network Brochure, and Toronto Public Libraries • Many are free.in the services section NOW magazineAttractions www.nowtoronto.com • Free magazine comes out every Thursday.Art Gallery of Ontario416-979-6648 EYE magazine317 Dundas Street West www.eye.netwww.ago.net • Free magazine comes out every Thursday. • Free on Wednesdays from 6:00 p.m.-9:00 p.m.Bata Shoe Museum Recreation416-979-7799327 Bloor Street West Toronto Parks and Recreationwww.batashoemuseum.ca 416-392-1111 • Pay what you can on Thursday from 5:00 www.toronto.ca/parks/parks_gardens.htm p.m.-8:00 p.m. • Go online for a complete listing of parks, gardens and trails.Harbourfront Centre416-973-4000 Toronto Public Swimming Poolswww.harbourfrontcentre.com 416-338-POOL (7665) • Art exhibits, festivals and music. • Free • Lots of free events.Riverdale Farm416-392-6794201 Winchester Streetwww.friendsofriverdalefarm.com • Free Welcome Home | A guide to services for tenants | 2009
  • 13. 12 Aboriginal Services and Housing Aboriginal Services Spirit of the People Supporting Aboriginal Ex-Offenders 647-436-4310 360 Bloor Street West, Suite 306 Aboriginal Legal Services Toronto 416-408-3967 415 Yonge Street, Suite 803 2 Spirited People of the First Nations 416-944-9300 14 College Street, 4th Floor Anishnawbe Health Toronto 416-360-0486 225 Queen Street East Anduhyaun (Native Womens Shelter) Aboriginal Housing 416-920-1492 106 Spadina Road Gabriel Dumont Non-Profit Housing Corporation 416-286-5277 4201 Kingston Road, Unit 114A Council Fire Native Cultural Centre 416-360-4350 439 Dundas Street East Nekenaan (Second Stage Housing) 416-243-7669 1296 Weston Road Miziwe Biik Aboriginal Employment and Training 416-591-2310 167 Gerrard Street East Nishnawbe Homes Inc. 416-975-5451 Native Canadian Centre of Toronto 244 Church Street 416-964-9087 16 Spadina Road Wigwamen Inc. (Native Housing Main Office) 416-481-4451 25 Imperial Street, Suite 310 Native Child & Family Services 416-969-8510 30 College Street Wigwamen Terrace (Seniors Housing) 416-925-9165 14 Spadina Road Native Mens Residence (Na-Me-Res) 416-652-0334 14 Vaughan Road Native Womens Resource Centre 416-963-9963 191 Gerrard Street East Welcome Home | A guide to services for tenants | 2009
  • 14. Addiction Services 13General information and referral Cocaine Anonymous 416-927-7858; Toll Free: 1-866-622-4636 www.ca-on.org • 12-step recovery program. Call or visitCentre for Addiction and Mental Health416-535-850133 Russell Street and 1001 Queen Street West website for list of open meetings.www.camh.net • Specialized treatment and prevention related Gamblers Anonymous to alcohol and other drug abuse. 416-366-7613 • Outpatient and day programs. www.gamblersanonymous.org • Information and referral. • 12-step recovery program. Call or visit website for list of open meetings.Metro Addiction Assessment Narcotics Anonymous 416-236-8956Referral Service416-599-1448175 College Street www.torontona.orgwww.camh.net • 12-step recovery program. Call or visit • Information sessions on addiction treatment website for list of meetings. options and in-person assessment. Overeaters Anonymous 416-588-6134; Toll Free: 1-888-221-5061 www.oaontario.orgDrug and Alcohol Treatment InfolineToll Free: 1-800-565-8603www.dart.on.ca • 12-step recovery program. Call or visit • Information about treatment services. website for list of open meetings. • Confidential. The Works 416-392-0520 (collect calls accepted)Recovery and harm 277 Victoria Street, Main Floorreduction programs www.toronto.ca/health/sexualhealth/sh_the_works.htm Office hours: 10:00 a.m.-5:00 p.m. Monday-Friday Van hours: 6:00 p.m.-11:30 p.m. Monday-Saturday • Needle exchange program run by TorontoAlcoholics Anonymous416-487-5591; TTY: 416-487-5062234 Eglinton Avenue East Public Health.www.aatoronto.org • Services include distribution of condoms, • 12-step recovery program. Call or visit needles and other materials, methadone website for list of open meetings. maintenance, testing for hepatitis A, B and C, HIV, and syphilis. • Client support and referral. Welcome Home | A guide to services for tenants | 2009
  • 15. 14 Addictions Withdrawal Management St. Joseph’s Health Centre Central Access: 1-866-366-9513 416-530-6400 Information; Central Access: • For admission to a detox, or withdrawal 1-866-366-9513 management program, call the central access 30 The Queensway number. • Residential alcohol and drug withdrawal management, assessment and referral. Toronto East General Hospital 416-461-2010 Information; Central Access: St. Michael’s Hospital 1-866-366-9513 Withdrawal Management Services at Maxwell 985 Danforth Avenue Meighen Centre • Residential withdrawal management, 416-864-5078 Information; Central Access: assessment and referral. 1-866-366-9513 • Day-tox (outpatient) withdrawal management. 135 Sherbourne Street, 3rd Floor • Residential withdrawal management, assessment and referral. • Day-tox (outpatient) withdrawal Toronto Western Hospital Ossington Withdrawal Management Centre 416-533-7945 Information; Central Access: management. 1-866-366-9513 16 Ossington Avenue Centre for Addiction and Mental Health • Residential non-medical alcohol and drug 416-535-8501 ext. 7296 or 7297 withdrawal management for men over 16. 501 Queen Street West, Main Floor • Medical and psychosocial withdrawal Toronto Western Hospital management services. Women’s Own Withdrawal Management Centre 416-603-1462 Information; Central Access: 1-866-366-9513 892 Dundas Street West • Residential non-medical alcohol and drug withdrawal management for women over 16. Bed Bugs — see Pest Control Community Centres For a complete list of available activities and resources, including adult, family and 60+ activities, please visit www.toronto.ca/parks/torontofun or visit your local community centre for more information. The City of Toronto has a Welcome Policy that allows you to join recreation programs even if you can’t afford the fees.To find out more about applying for a Welcome Policy membership, visit your local community centre for an application, call 416-338-2000 or visit www.toronto.on.ca/parks/welcome_policy.htm. Welcome Home | A guide to services for tenants | 2009
  • 16. Community Centres 15Etobicoke York DistrictCommunity Centre Address Phone NumberAmesbury CC 1507 Lawrence Ave W 416-395-0145Annette CRC 333 Annette St 416-392-0736Bloordale CS 10 Toledo Rd 416-394-8699Centennial Park 256 Centennial Rd 416-394-8750Centennial RC West 2694 Eglinton Ave W 416-395-6040Chalkfarm CC 180 Chalkfarm Dr 416-395-7802Domenico DiLuca CC 25 Stanley Rd 416-395-6673Edenbridge Centre 232 Edenbridge Dr 416-392-2451Edgehill House 61 Edgehill Rd 416-397-4428Elmbank CC 10 Rampart Rd 416-394-8671Fairfield Seniors Centre 80 Lothian Ave 416-394-8687Falstaff CC 50 Falstaff Ave 416-395-7924Gord and Irene RiskCC 2650 Finch Ave W 416-395-7953Hilltop CS 35 Trehorne Dr 416-394-8701Hollycrest CS 630 Renforth Dr 416-394-8703Horner Avenue Seniors Centre 320 Horner Ave 416-394-6000Humber Sheppard CC 3100 Weston Rd 416-395-6127Humberwood CC 850 Humberwood Blvd 416-394-5700Islington CS 44 Cordova Ave 416-394-8705Islington Seniors Centre 4968 Dundas St W 416-231-3431James S Bell CS 90 Thirty-First St 416-394-8707John G Althouse CS 130 Lloyd Manor Rd 416-394-8709John English CS 95 Mimico Ave Rm 100B 416-394-8711Joseph J Piccininni CRC 1369 St. Clair Ave W 416-392-0036Keele CC 181 Glenlake Ave 416-392-0695Kingsview Village CS 1 York Rd 416-394-5540Mt. Dennis Community Hall 4 Hollis St 416-394-2747Norseman CS 105 Norseman St 416-394-8719North Kipling CC 2 Rowntree Rd 416-394-8679Ourland CC 18 Ourland Ave 416-394-8673Park Lawn CS 71 Ballacaine Dr 416-394-8713Pelmo Park CC 171 Pellatt Ave 416-394-2747Smithfield CS 175 Mount Olive Dr 416-394-8715St. Marcellus CS 15 Denfield St 416-394-5490Swansea CRC 15 Waller Ave 416-392-6796The Elms CS 45 Golfdown Dr 416-394-8722Thistletown CC 925 Albion Rd 416-394-8717Thistletown Seniors Centre 925 Albion Rd 416-394-8869West Acres Seniors RC 65 Hinton Rd 416-394-8680 Welcome Home | A guide to services for tenants | 2009
  • 17. 16 Community Centres North York District Community Centre Address Phone Number Ancaster Park CC 41 Ancaster Rd 416-395-6057 Antibes CC 140 Antibes Dr 416-395-0475 Armour Heights CC 2140 Ave Rd 416-395-7848 Banbury CC 120 Banbury Rd 416-395-6101 Barbara Frum CC 20 Covington Rd 416-395-6123 Bedford Park CC 81 Ranleigh Ave 416-392-0618 Broadlands Park CC 19 Castlegrove Blvd 416-395-7966 Cummer Park CC 6000 Leslie St 416-395-7803 Driftwood CC 4401 Jane St 416-395-6019 416-395-7944 Earl Bales Park CC 4169 Bathurst St 416-395-7873 Edithvale Park CC 7 Edithvale Dr 416-395-7827 Fairbank Memorial CC 2213 Dufferin St 416-394-2473 Flemingdon RC 29 St. Dennis Dr 416-395-7972 Flemingdon Park CC 150 Grenoble Dr 416-395-6014 Glen Long CC 35 Glen Long Ave 416-395-7961 Goulding Park CC 45 Goulding Ave 416-395-7826 Grandravine Park CC 23 Grandravine Dr 416-395-6171 Irving W. Chapley CC 205 Wilmington Ave 416-395-6016 Jenner Jean-Marie CC 48 Thorncliff Rd 416-396-2874 Lawrence Heights CC 5 Replin Rd 416-395-6120 Ledbury CC 160 Ledbury St 416-395-7962 Mitchell Field CC 89 Church Ave 416-395-0262 North Toronto Memorial CRC 200 Eglinton Ave W 416-392-6590 Northwood CC 15 Clubhouse Court 416-395-7876 Oakdale CC 350 Grandravine Dr 416-395-0484 416-395-0488 OConnor CC 1386 Victoria Park Ave 416-395-7957 Oriole Park CC 2975 Don Mills Rd W 416-395-7968 416-395-7969 Pleasantview CC 545 Van Horne Ave 416-395-6006 Roding Park CC 600 Roding St 416-395-7964 Seneca Village CC 1700 Finch Ave E 416-395-7858 Trace Manes Park CC 110 Rumsey Rd 416-396-2853 Viewmount CC 169 Viewmount Ave 416-395-6021 Welcome Home | A guide to services for tenants | 2009
  • 18. Community Centres 17Toronto and East York DistrictCommunity Centre Address Phone NumberAdam Beck CC 79 Lawlor Ave 416-392-0741Balmy Beach CC 14 Pine Ave 416-392-6972Beaches RC 6 Williamson Rd 416-392-0740Bob Abate CRC 485 Montrose Ave 416-392-0745Brown CC 454 Avenue Rd 416-392-6826Earl Beatty CC 455 Glebeholme Blvd 416-392-0752East York CC 10811/2 Pape Ave 416-396-2880Fairmount Park CC 1757 Gerrard St East 416-392-7060Frankland CC 816 Logan Ave 416-392-0749Hillcrest CC 1339 Bathurst St 416-392-0746Holy Family CC 139 Close Ave 416-392-6695Jimmy Simpson RC 870 Queen St E 416-392-0751John Innes CC 150 Sherbourne St 416-392-6779Main Square CC 245 Main St 416-392-1070Masaryk-Cowan CRC 220 Cowan Ave 416-392-6928Matty Eckler CC 953 Gerrard St E 416-392-0750Maurice Cody CC 181 Cleveland St 416-392-0747McCormick RC 66 Sheridan Ave 416-392-0742Niagara CC 700 Wellington St W 416-392-0743Parkdale CRC 75 Lansdowne Ave 416-392-6696Regent Park North RC 415 Gerrard St E 416-392-0753Regent Park South CC 203 Sackville Green 416-392-5790S.H. Armstrong CRC 56 Woodfield Rd 416-392-0734Scadding Court CC 707 Dundas St W 416-392-0335Secord CC 91 Barrington Ave 416-396-2857St. Lawrence CRC 230 The Esplanade 416-392-1347Terry Fox CC 2 Gledhill Ave 416-392-0199Trinity CRC 155 Crawford St 416-392-0743Wallace Emerson CC 1260 Dufferin St 416-392-0039Wellesley CRC 495 Sherbourne St 416-392-0227 Welcome Home | A guide to services for tenants | 2009
  • 19. 18 Community Centres Scarborough District Community Centre Address Phone Number Agincourt RC 31 Glen Watford Dr 416-396-4037 Berner Trail CC 120 Berner Trail 416-396-4527 Birchmount CC 93 Birchmount Rd 416-396-4311 Birkdale CC 1299 Ellesmere Rd 416-396-4069 Burrows Hall CC 1081 Progress Ave 416-396-4670 Cedarbrook CC 91 Eastpark Blvd 416-396-4028 Cedar Ridge CC 225 Confederation Dr 416-396-4026 Centennial RC 1967 Ellesmere Rd 416-396-4057 Commander Park 140 Commander Blvd 416-396-4024 Curran Hall CC 277 Orton Park Blvd 416-396-5156 East York Curling Club 901 Cosburn Ave 416-396-2816 Ellsemere CC 20 Canadian Rd 416-396-5536 Goldhawk Park CC 295 Alton Towers Circle 416-396-7757 Heron Park CC 292 Manse Rd 416-396-4035 Jack Goodlad Centre 929 Kennedy Rd 416-396-7566 LAmoreaux CRC 2000 McNicoll Ave 416-396-4510 Malvern CRC 30 Sewells Rd 416-396-4054 McGregor CC 2231 Lawrence Ave E 416-396-4023 Miliken Park CRC 4325 McCowan Rd 416-396-7757 Don Montgomery CC 2467 Eglinton Ave E 416-396-4043 Neilson House 1575 Neilson Rd 416-396-4526 Oakridge CC 63 Pharmacy Ave 416-338-1966 Port Union CC 5450 Lawrence Ave E 416-396-4031 Scarborough Village RC 3600 Kingston Rd 416-396-4048 Scott Westney House 180 McLevin Ave 416-396-4071 Stan Wadlow Clubhouse 373 Cedarvale Ave 416-396-2842 Stephen Leacock CC 2520 Birchmount Rd 416-396-4040 Tall Pines CC 64 Rylander Blvd 416-396-4350 Tam Heather CC 730 Military Trail 416-284-9251 West Rouge CC 270 Rouge Hills Dr 416-396-4147 West Scarborough CC 313 Pharmacy Ave 416-755-9215 Welcome Home | A guide to services for tenants | 2009
  • 20. Drop-Ins 19 Welcome Home | A guide to services for tenants | 2009
  • 21. 34 Education General Information Metro Toronto Movement for Literacy 416-961-4013; Literacy Hotline: 416-961-5557 344 Bloor Street West, Suite 306 www.mtml.ca/lan.htm • Major online referral database of classes, programs, schools and tutor associations for adults. • Telephone information and referral for adult literacy, upgrading and English as a Second Language (ESL) programs. Ontario Ministry of Education and Training www.edu.gov.on.ca/eng/welcome.html • Website contains information on education/training programs and practices. • Also has up-to-date information on how to access local programs, and FAQs (Frequently Asked Questions) about everything to do with education and training. ILC – Independent Learning Centre 416-484-2704 (English); 416-484-2722 (French) 2180 Yonge Street www.ilc.org • Provides a distance education program in English and in French for Ontario residents who want to earn secondary school diploma credits, upgrade basic skills, or study for personal development. • Also offers an elementary program for children temporarily living outside Canada. GED Information and Testing Centre 416-484-2737; Toll Free: 1-800-573-7022 2180 Yonge Street (Independent Learning Centre) • General Educational Development (GED) testing program allows adults who have not finished high school to show that they have acquired the knowledge and skills associated with, and comparable to, high school completion. • Successful GED candidates earn the Ontario High School Equivalency Certificate. Toronto District School Board (for a full listing of services, please see TDSB section) General Line: 416-397-3000 Continuing Education and ESL: 416-338-4000 Language Instruction for Newcomers to Canada (LINC): 416 925-5462 Key to Learn,Virtual School (E-learning): 416-396-8481 www.tdsb.on.ca Continuing Education – Night High School Classes General Registration: 416-338-4222 2 Trethewey Drive, 3rd Floor Apprenticeships Ministry of Training, Colleges and Universities Ontario, Apprenticeship Program 416-326-5800 625 Church Street, 1st Floor Welcome Home | A guide to services for tenants | 2009
  • 22. Education 35www.ontario.ca/employmentontario • Website has information on scholarships for youth and on the job apprenticeship training. • Also has information on pre-apprenticeship programs and how to get started.Toronto Community Colleges • Provide training in a wide range of practical and technical skills. • Programs are planned in co-operation with industry to provide maximum employment opportunities.Etobicoke/YorkHumber College – Various Campuses416-675-5000www.humber.caNorth YorkSeneca College – Various Campuses416-491-5050 ext. 2800www.senecac.on.caScarboroughCentennial College416-289-5000; Toll Free: 1-800-268-4419www.centennialcollege.caToronto/East YorkGeorge Brown College – Various Campuses416-415-2000; Toll Free: 1-800-265-2002; TTY: 1-877-515-5559www.georgebrown.caReading, writing, math and computer skillsEtobicoke/YorkBelka Enrichment Centre416-744-3430; Toll Free: 1-888-344-34301977 Finch Avenue West, Suite 212www.cablomissions.orgMonday-Saturday 9:00 a.m.-7:00 p.m. • Open to all, focus on African and Caribbean Canadian communities. Welcome Home | A guide to services for tenants | 2009
  • 23. 36 Education Lamp Community Health Centre 416-252-6471; TTY: 416-252-1322 185 Fifth Street www.lampchc.org Monday-Thursday 9:00 a.m.-8:00 p.m., Friday 9:00 a.m.-5:00 p.m. • Free one-on-one and small group tutoring in reading, writing and basic math. • Participants must be over age 19 and fluent in English. • TTC tickets and childcare costs can be covered. The Learning Enrichment Foundation 416-769-0830 116 Industry Street http://lefca.org • Provides skills training and job placement services to adults age 16-30. Toronto/East York Alexandra Park Neighbourhood Learning Centre 416-591-7384 Scadding Court Community Centre 707 Dundas Street West, Room 2 www.apnlc.org • Offers Literacy and Basic Skills (LBS) programs to adults free of charge. • Assistance is available to anyone who needs to improve reading, writing, math, or basic computer skills. Canadian Hearing Society 416-928-2532; TTY: 416-928-2519 271 Spadina Road www.chs.ca/offices/toronto • Eligibility: deaf, deafened and hard of hearing adults with limited English or ASL. • Educational support for part-time post secondary studies is available in the form of Sign Language Interpreters, Computerized Notetakers and Assistive Listening Devices. Centre for Community Learning & Development/Neighbourhood Information Post 416-968-6989 Parliament Library 269 Gerrard Street East, 2nd Floor http://nipost.org CNIB 416-486-2500 ext. 8286 1929 Bayview Avenue www.cnib.ca • Programs available for individuals with impaired vision who are out of school. Welcome Home | A guide to services for tenants | 2009
  • 24. Education 37Davenport Perth Neighbourhood Centre416-656-8025 ext. 4211900 Davenport Roadwww.dpnc.caMonday-Thursday 1:00 p.m.-9:00 p.m. • Available to individuals age 19 and older with no high school diploma. • Literacy program helps to improve reading, writing and math skills. • Tutors, group learning and afternoon/evening classes.Dixon Hall, Regent Park Learning Centre416-363-3920417 Gerrard Street Eastwww.dixonhall.org • Programs include the Literacy Program for basic skills, the Family Computer Literacy Program (19 computer workstations with tutoring and internet access) and Social Enterprise and Employment Development (SEED).East York Learning Experience416-425-2666266 Donlands AvenueMonday-Wednesday 9:00 a.m.-9:00 p.m., Thursday 9:00 a.m.-5:00 p.m. • Adult skill development and enrichment programs in literacy, basic math and computer skills.Frontier College416-923-359135 Jackes Avenuewww.frontiercollege.ca • Operates a variety of literacy programs across the city. • One-to-one tutoring with adults and ESL for new Canadians. • Beat the Street program includes literacy upgrading, a GED preparation course and computer skills training.Parkdale Project Read416-531-63081209 King Street WestMonday-Wednesday 10:00 a.m.-9:00 p.m., Thursday 10:00 a.m.-8:00 p.m.www.nald.ca/ppr • Drop-in learning times, small group or one-to-one tutoring learning methods are available to adults for reading, writing, basic math and basic computer skills. • Specialty learning groups include science and history, women’s studies, seniors and community in action.St. Christopher House416-848-79801033 King Street WestMonday, Friday 9:00 a.m.-5:00 p.m., Tuesday-Thursday 9:00 a.m.-9:00 p.m.www.stchrishouse.org • Programs include one-to-one and small group learning for reading, writing and math skills. • GED & ACE Upgrading Program. Welcome Home | A guide to services for tenants | 2009
  • 25. 38 Education Ed• Reduced fees music school. • Bang the Drum (internet access and tutoring). • ESL for new immigrants and refugees. Street Haven at the Crossroads 416-392-9230 Adelaide Resource Centre for Women 67 Adelaide Street East, 3rd Floor Monday-Thursday 1:00 p.m.-5:00 p.m. (some program hours vary) www.streethaven.com • Provides programs to women 19 years and over. • Basic skills in reading, writing, math, computers and job search techniques are taught in small groups or one-on-one. Toronto District School Board Scarborough Adult Learning Centres • Day programs which allow credit completion Scarborough Centre for Alternative Studies of grade 9-12. (adults) • Credit options include ESL, English, math, 416-396-6921 science, co-op, hairstyling and 939 Progress Avenue pre-apprenticeship classes. www.scasonline.com Toronto/East York Etobicoke/York City Adult Learning Centre (CALC) 416-393-9740 1 Danforth Avenue Burhamthorpe Adult Learning Centre 416-394-7130 500 The East Mall www.calconline.net schools.tdsb.on.ca/burnhamthorpe Adult Literacy and Basic Skills North York (LBS) Emery Adult Learning Centre Etobicoke/York 416-395-3225 3395 Weston Road Burnhamthorpe Collegiate Adult Learning www.emeryadult.com Centre 416-394-3809 Yorkdale Adult Learning Centre/SS 500 The East Mall 416-395-3350 38 Orfus Road Scarborough www.yorkdale.net Pharmacy Adult Learning Centre 416-396-6904 1641 Pharmacy Avenue Toronto/East York Bickford Centre 416-393-1995 777 Bloor Street West, Room 214B Welcome Home | A guide to services for tenants | 2009
  • 26. Employment Resource Centres 39For a more comprehensive listing of employmentservices and programs, visit www.211toronto.ca Toronto/East YorkEmployment Resource Centres are also located in Acces Employment (see also p. 40)each of the Toronto Employment and Social 416-921-1800Services offices listed on page 44. 489 College Street, Suite 100 www.accestrain.comEmployment Resource Centres • Access to computers, internet, fax, Humber College photocopiers and telephones St. Clair West Employment Resource Centre • Job boards and resource materials 416-654-5566 • Assistance with resumes and job search 1345 St. Clair Avenue West, 2nd Floor www.erc.humber.caEtobicoke/York Neighbourhood Link Support ServicesCosti, Caledonia Centre Community Employment Resource Centre416-789-7925 416-691-7407700 Caledonia Road 3036 Danforth Avenuewww.costi.org www.neighbourhoodlink.orgLearning Enrichment Foundation, WoodGreen Community ServicesAction Centre for Employment East York Employment Centre416-769-0830 416-615-1515116 Industry Street 1450 OConnor Drive, Building 1, Unit 4www.lefca.org www.woodgreen.orgDixon Community Services WoodGreen Community Services416-243-5154 East Toronto Employment Resource Centre1735 Kipling Avenue, Lower Level, Suite A 416-462-3110 ext. 2316www.dixoncommunity.com 1080 Queen Street East www.woodgreen.orgCommunity MicroSkillsDevelopment Centre Fred Victor Centre416-247-7181; Toll Free: 1-877-979-3999 416-364-89861 Vulcan Street 100 Lombard Street, Suite 102www.microskills.ca www.fredvictor.orgHumber College Times Changes Women’sRexdale Employment Resource Centre Employment Service416-748-7200 416-927-19001620 Albion Road, 2nd Floor 365 Bloor Street East, Suite 1704www.erc.humber.ca www.timeschange.orgJobStart Centre for Education and Training416-231-2295; TTY: 416-251-2723 No phone number available, walk-in2930 Lake Shore Boulevard West 595 Parliament Street, Main Floorwww.jobstart-cawl.org www.tcet.com/ercs Welcome Home | A guide to services for tenants | 2009
  • 27. 40 Employment Resource Centres Centre for Education and Training YMCA of Greater Toronto No phone number available, walk-in Employment and Community Services 21 St. Clair Avenue East, Suite 600 416-609-9622 www.tcet.com/ercs 10 Milner Business Court, Suite 600 www.ymcatoronto.org Project Work 416-481-2211 YMCA of Greater Toronto 2221 Yonge Street, Suite 100 Employment and Community Services www.projectwork.ca 416-335-5490 5635 Finch Avenue East Toronto Community Employment Services www.ymcatoronto.org 416-488-0084 2221 Yonge Street, Suite 403 YWCA Toronto www.tces.on.ca Employment and Skills Development 416-264-5788 3730 Kingston Road, 2nd Floor Scarborough www.ywcatoronto.org Acces Employment Scarborough Branch North York 416-431-5326 2100 Ellesmere Road, Suite 250 Centre for Education and Training www.accestrain.com (No phone number, walk-in only) RBS Building, 1090 Don Mills Road, Suite 406 Goodwill Toronto www.tcet.com/ercs Kennedy Employment Resource Centre 416-285-8876 ext. 240 JVS Toronto, Sheppard Avenue East 2425 Eglinton Avenue East, Suite 300 416-756-0202 www.goodwill.on.ca Atria 1, 2255 Sheppard Avenue East, Suite A120 www.jvstoronto.org Centre for Information and Community Career Foundation Lawrence Square Employment Resource Centre Services of Ontario 416-292-7505 2330 Midland Avenue 416-789-5877; TTY: 416-789-9334 www.cicscanada.com Lawrence Square Mall, 700 Lawrence Avenue West, Suite 433 Centre for Information and Community www.careerfoundation.org Services of Ontario Toronto Integrated Service Centre JVS Toronto,York Gate Boulevard 416-292-7510 416-514-0900 3850 Finch Avenue East Yorkgate Mall, 1 York Gate Boulevard, Lower Level, www.cicscanada.com Suite 136A www.jvstoronto.org Seneca College Employment Resource Centre Toronto District School Board 416-293-3722 Chesswood Employment Resource Centre 3660 Midland Avenue, 2nd Floor 416-395-9559 www.senecac.on.ca/cms/community/etbs.jsp 3701 Chesswood Drive, Suite 100 www.tdsb.on.ca Welcome Home | A guide to services for tenants | 2009
  • 28. Employment Resource Centres 41Youth Youth Employment Services 416-535-8448 1610 Bloor Street West, Main Floor www.yes.on.caYMCA of Greater TorontoEmployment and Community Services, Etobicoke416-741-8714Albion Mall, 1530 Albion Road, Suite 83www.ymca.org Aboriginal Metis Nation of Ontario 416-977-9881Tropicana Community ServicesAlternative Youth Centre for Employment416-491-7000 75 Sherbourne Street, Suite 222505 Consumers Road, Suite 102 www.metisnation.orgwww.ayce.on.ca Miziwe Biik Aboriginal Employment and Training 416-591-2310; Toll Free: 1-877-980-6961JVS TorontoYouth Services416-636-2481 167 Gerrard Street EastJane Finch Mall, 1911 Finch Avenue West, Unit 3 www.miziwebiik.comwww.jvstoronto.orgYMCA of Greater Toronto NewcomersEmployment and Community Services, North York416-635-9622 Ethiopian Association in the4580 Dufferin Street, 2nd Floor Greater Toronto Areawww.ymcatoronto.org 416-694-1522 2064 Danforth AvenueOperation Springboard www.ethiocomm.orgAris Kaplanis Centre for Youth416-615-0788 Skills for Change2568 Lawrence Avenue East Employment Resource Centrewww.operationspringboard.on.ca 416-572-0790 1139 College StreetYouth Job Action Centre www.skillsforchange.org416-286-16601371 Neilson Road, Suite 113www.youthjobactioncentre.org Disabled Canadian Hearing Society 271 Spadina RoadYonge Street MissionEvergreen Centre for Youth416-977-7259 ext. 245 416-928-2533; TTY: 416-928-2519381 Yonge Street, Basement www.chs.ca/offices/torontowww.ysm.on.ca Canadian Paraplegic Association Ontario 416-422-5644 ext. 245; Toll Free: 1-877-422-1112 Lyndhurst Centre, 520 Sutherland DriveSt. Stephen’s Community HouseEmployment Resource Centre416-531-4631 www.cpaont.org1415 Bathurst Street, Main Floorwww.ststephenshouse.com Toronto District School Board Scarborough Centre for Employment Accessibility Welcome Home | A guide to services for tenants | 2009
  • 29. 42 Employment Resource Centres 416-396-8100; TTY: 416-396-8095 416-789-7957 ext. 297 3478 Lawrence Avenue East, Unit C006 1200 Markham Road, Suite 500 www.accessibleerc.com www.toronto.cmha.ca Centre for Addiction and Mental Health Mental health employment Employment Support and Development services 416-535-8501 ext. 4876 250 College Street, Suite G201 Canadian Mental Health Association www.camh.net Toronto Branch, Employment Services Lawrence Square Mall, 700 Lawrence Avenue W., Suite 480 Toronto East Counselling 416-789-7957 ext. 297 and Support Service www.toronto.cmha.ca Work Initiative Program 416-462-0461 Canadian Mental Health Association 2 Pape Avenue Markham Road Site, Employment Services www.tecss.com Financial Assistance Canada Child Tax Benefit • Maternity and Parental Benefits Toll Free: 1-800-387-1193 • Sickness Benefits www.cra-arc.gc.ca • Compassionate Care Benefits • A tax-free monthly payment made to eligible fami • Fishing Benefits lies to help them with the cost of raising children • Workers and/or Residents Outside Canada under age 18. • Family Supplement Financial Assistance GST Credit Toll Free: 1-800-959-1953 Canada Pension Plan (CPP) Frequently Asked Questions: Toll-Free: www.cra-arc.gc.ca 1-800-277-9914; TTY: 1-800-255-4786 • A tax-free quarterly payment that helps www.servicecanada.gc.ca individuals and families with low and modest • Retirement Pension incomes offset all or part of the GST or HST • Disability Benefits they pay. • Death Benefit • Childrens Benefits • Survivors Pension Guaranteed Income Supplement (GIS) Toll Free: 1-800-277-9914; TTY: 1-800-926-9105 www.servicecanada.gc.ca • Provides additional money, on top of the Old Employment Insurance (EI) Frequently Asked Questions: Toll-Free: 1-800-206- Age Security pension, to low-income seniors 7218; TTY: 1-800-529-3742 living in Canada. www.servicecanada.gc.ca • Regular Benefits Welcome Home | A guide to services for tenants | 2009
  • 30. Financial Assistance 43Old Age Security (OAS)Frequently Asked Questions:Toll-Free: 1-800-277-9914; TTY: 1-800-255-4786www.servicecanada.gc.ca • Old Age Security Pension • Allowance Program • Allowance for the Survivor • Guaranteed Income Supplement • Old Age Security Identification CardOntario Child BenefitToll Free: 1-866-821-7770; TTY: 1-800-387-5559www.gov.on.ca/children • Eligibility is based on the number of children under age 18 in your family and your family net income.The Ontario Disability Support Program (ODSP)Toll Free: 1-800-808-2268www.mcss.gov.on.ca • ODSP is designed to meet the needs of people with disabilities who are in financial need, or who want and are able to work and need support. ODSP Offices: North York General Inquiry: 416-325-5900; TTY: 416-325-5846 1870 Wilson Avenue Scarborough General Inquiry: 416-325-0123; TTY: 416-326-7290 770 Birchmount Road, Unit #30 Toronto/East York General Inquiry: 416-314-6514; TTY: 416-314-6521 47 Sheppard Avenue East, 6th Floor Downtown General Inquiry: 416-314-5700; TTY: 416-314-3393 385 Yonge Street, 2nd FloorOntario Works (OW)Toronto Employment and Social Services Client Services and Information Unit: 416-392-2956www.toronto.ca/socialservices • Toronto Employment and Social Services delivers the OW program for youth and adults in financial need. • Applications can be made in person, by phone or online.You will need to attend an in-person follow- up interview. • Use the online eligibility estimator to find out if you qualify for OW or ODSP Welcome Home | A guide to services for tenants | 2009
  • 31. 44 Financial Assistance Toronto Employment and Social Services Offices Office Address Service Area by Postal Code 1225 Kennedy Rd, Unit 1, Scarborough M1P 2L4 M1K M1L M1M General Inquiries: 416-392-2800 M1N M1P M1R Scarborough West Intake: 416-392-2725 Social Services 5639 Finch Ave E, Scarborough M1B 5L1 M1B M1C M1E General Inquiries: 416-397-1000 M1G M1H M1J Scarborough North Intake: 416-397-1010 M1S M1T M1V Social Services M1W M1X 20 Lesmill Rd, North York M3B 2T5 M2H M2J M2K General Inquiries: 416-392-2850 M2L M2M M2N North York East Intake: 416-392-2811 M2P M2R M3A Social Services M3B M4N M5M 1860 Wilson Ave, North York M9M 3A7 M3L M3N M9L General Inquiries: 416-392-6500 M9M M9N North York West Intake: 416-397-0185 Social Services 1117 Finch Ave W, North York M3J 2P7 M3H M3J M3K General Inquiries: 416-397-9450 M3M M6A M6L North York Central Intake: 416-397-9451 Social Services 1450 O’Connor Dr, Bldg 1 Unit 33 M3C M4A M4B North York M4B 2T8 M4C M4G M4H East York General Inquiries: 416-392-3400 M4J M4K Social Services Intake: 416-392-3421 1631 Queen St E, Toronto M4L 1G4 M4E M4L M4M General Inquiries: 416-392-3200 East Toronto Intake: 416-392-3213 Social Services 150 Eglinton Ave E, Suite 900, Toronto M4P 3E2 M4P M4R M4S General Inquiries: 416-397-1800 M4T M4V M5N M5P Central Toronto Intake: 416-397-5100 M5R M6B M6C M6E Social Services 111 Wellesley St E, Toronto M4Y 3A7 M4W M4X M4Y General Inquiries: 416-392-5300 M5A Downtown Toronto Intake: 416-392-5100 Social Services 1900 Dundas St W, Toronto M6R 3B6 M6J M6K M6R General Inquiries: 416-397-7800 High Park / Parkdale Intake: 416-397-7900 Social Services 214 Wellington St W, Toronto M5V 3C6 M5B M5C M5E M5G General Inquiries: 416-392-2600 M5H M5J M5K M5L Metro Hall Intake: 416-392-2635 M5S M5T M5V M5W Social Services M5X M6G 220 Attwell Dr, Unit 4, Etobicoke M9W 6T9 M9R M9V M9W General Inquiries: 416-392-6400 Etobicoke North Intake: 416-392-6405 Social Services 605 Rogers Rd, Toronto M6M 1B9 M6H M6M M6N General Inquiries: 416-392-6200 York/Humber Intake: 416-392-6242 Social Services 779 The Queensway, Etobicoke M8Z 1N4 M6P M6S M8V M8W General Inquiries: 416-392-6550 M8X M8Y M8Z M9A Etobicoke South Intake: 416-397-0330 M9B M9C M9P Social Services
  • 32. Financial Assistance 45Service in other languages www.stchrishouse.orgTo get information on Ontario Works in a language • Information, referral and advocacy regardingother than English, please refer to the numbers financial issues such as social assistancelisted below for service in various languages. Staff • Income tax clinicswill provide general information about the Social • Financial literacy workshopsServices Division and details on where to apply. • Help accessing banking servicesWritten requests for information can also be sent to:Toronto Employment and Social Services Trustee ProgramsClient Services and Information Unit55 John Street, 12th floor Ontario Ministry of the Attorney GeneralMetro Hall Station 1123 Office of the Public Guardian and TrusteeToronto Ontario 416-314-2800; Toll Free: 1-800-366-0335; TTY: 416-M5V 3C6 314-2687 Atrium on Bay, 55 Bay Street, Suite 800Language Lines www.attorneygeneral.jus.gov.on.ca/english/family/pgtEnglish 416-392-8623 • Manages the financial affairs of persons whoChinese 416-397-7383 are mentally incapable and without someoneFarsi/Persian 416-392-2987 to act on their behalf.French 416-397-7385Polish 416-392-4225 Evangel HallPortuguese 416-397-7381 416-504-3563Russian 416-397-0123 552 Adelaide Street WestSomali 416-397-7384 www.evangelhall.caSpanish 416-397-7382 • Voluntary trusteeships for local residents whoVietnamese 416-397-1787 want this service.TTY 416-392-2594 or 416-392-2823 Neighbourhood Information Post Housing Trusteeship ProgramCredit Counselling 416-924-2543 Parliament Public LibraryCredit Canada, Head Office 269 Gerrard Street East, 2nd Floor416-228-3328; Toll Free: 1-800-267-2272 www.nipost.org45 Sheppard Avenue East, Suite 810 • Helps individuals maintain rental accommodationwww.creditcanada.com on pre-authorized basis. • Money management counselling by • Budget counselling. appointment. • Mediation between debtor and creditor. St. Stephen’s Community Centre • First counselling session free, ongoing 416-964-8747 counselling on a sliding scale. 260 Augusta Avenue • See website for additional locations. www.ststephenshouse.com • Voluntary trusteeship program. • Waiting list for program.St. Christopher House, Financial Advocacyand Problem Solving416-848-79801033 King Street West Welcome Home | A guide to services for tenants | 2009
  • 33. 46 Health For emergencies please dial 9-1-1 North York 4400 Dufferin Street, Unit A4-A5 General Information Monday-Thursday 8:30 a.m.-7:00 p.m., Friday 8:30 a.m.-5:00 p.m. Healthy Ontario www.healthyontario.com Scarborough • General health information. 2063 Lawrence Avenue East • Includes listings of doctors, medical providers Monday-Thursday 8:00 a.m.-7:00 p.m., and a database with information on prescription Friday 8:00 a.m.-6:30 p.m. and over-the-counter drugs. (from 5:00 p.m. to closing by appointment only) Toll Free: 1-888-376-5197 for an appointment MedVisit Doctors Housecall Service 416-631-3000 Toronto www.medvisit.ca 47 Sheppard Avenue East, 4th Floor • Doctors make house calls for non-emergency Monday,Tuesday,Thursday, Friday 8:30 a.m.-5:00 p.m. situations. Wednesday 8:30 a.m.-6:30 p.m. • All charges covered by Ontario Health Insurance. 777 Bay Street, Suite M212 The College of Physicians and Surgeons Monday-Friday 8:30 a.m.-5:00 p.m. of Ontario 416-967-2626; Toll Free: 1-800-268-7096 ext. 626 Toronto Public Health www.cpso.on.ca Toronto Health Connection Information Line • “Find a doctor” search tool has a list of 416-338-7600; TTY: 416-392-0658 doctors accepting new patients. http://www.toronto.ca/health/thc_index.htm • Information and access to all Toronto Public Telehealth Ontario Health programs and services. Toll Free: 1-866-797-0000; TTY: 1-866-797-0007 • Free, confidential information and advice • A free, confidential telephone service for from a public health professional. general health information or advice from a Registered Nurse. • Callers do not need a health card. Assistive Devices and Special Diet • 24 hours a day, 7 days a week. Ontario Ministry of Health and Ontario Ministry of Health Long-Term Care INFOline: 1-800-664-8988; TTY: 1-800-387-5559 Assistive Devices Program 416-327-8804 or 416-327-4282; OHIP Offices: TTY: 1-800-268-6021 • For new or replacement cards www.health.gov.on.ca/english/public/pub/pub_menu s/pub_adp.html Etobicoke • Ontario residents with long-term physical Sun Life Financial Centre disabilities and valid health cards can apply for 3300 Bloor Street West help in paying for medical equipment and devices. Monday,Tuesday,Wednesday, • Program covers eye glasses, hearing aids, Friday 8:30 a.m.-5:00 p.m., diabetes supplies, prosthetic devices and Thursday 8:30 a.m.-7:00 p.m. mobility devices. Welcome Home | A guide to services for tenants | 2009
  • 34. Health 47Toronto Employment and Social Services Toronto/East YorkSpecial Services Items416-392-8623 General Inquiry Faculty of Dentistry, University of Torontowww.toronto.ca/socialservices 416-979-4927 (adults) • OW clients with special needs should contact 101 Elm Street their caseworker. • Open September-June. • Items covered include prescription drugs, diabetes supplies, dentures, wheelchairs, George Brown College, Casa Loma Campus scooters, prosthesis, and respiratory 416-415-4547 supplies. 175 Kendal Avenue • Low cost cleanings, small fillings and dentures.Toronto Employment and Social ServicesSpecial Needs Items for Persons Not in Receipt of Queen West Community Health CentreSocial Assistance (Hardship Fund) 416-703-8481416-392-8623 General Inquiry 168 Bathurst Streetwww.toronto.ca/socialservices • All Toronto residents, reduced prices. • Toronto Social Services administers the Hardship Fund, which is meant to help Regent Park Community Health Centre residents purchase medical supplies they 416-364-2261 ext. 7019 otherwise could not afford. 465 Dundas Street East • Items covered include eye glasses, prescription • All Toronto residents. drugs, dentures and dental services. Shout, Dental Treatment ClinicToronto Employment and Social Services 416-927-8553Special Diet 467 Jarvis Street416-392-8623 General Inquiry • Free services for youth aged 16-25.www.toronto.ca/socialservices • If you are receiving Ontario Works and St. Joseph’s Health Centre, Ambulatory Care have a medical condition that requires a Centre Clinics special diet, you may be eligible for added 416-530-6043 benefits. 30 The Queensway • Condition must be confirmed by an • Access: Tranquility Gardens Entrance. approved health professional such as a • Lower cost, must call to make appointment. doctor, nurse or dietician. Yonge St. Mission, Evergreen Centre 416-977-7259Dental 381 Yonge Street • Free dental services for street youth under age 25.The following sites offer free or lost cost dentaltreatment. For more information call the numberlisted or see the Toronto Public Health website at Scarboroughwww.toronto.ca/health/dental/index.htm. Scarborough Hospital, Urban Dental ClinicInstitutions offering low cost dental treatment: 416-438-3872 Welcome Home | A guide to services for tenants | 2009
  • 35. 48 Health 3000 Lawrence Avenue East, Building A, 2nd Floor 416-392-6680 • For youth and low-income adults. 277 Victoria Street, 2nd Floor 416-392-1410 Toronto Public Health clinics 340 College Street, Suite 370 • Free dental care for eligible children, high school students and seniors 416-392-0988 2340 Dundas Street West Etobicoke 416-338-1790 416-392-1777 8 Taber Road 95 Lavinia Avenue 416-338-8399 399 The West Mall Community Health Centres & Medical Centres 416-252-6471 185 Fifth Street Etobicoke/York Albion Thistledown Medical Centre North York 416-740-7272 416-338-8399 900 Albion Road 5100 Yonge Street, Ground Floor Etobicoke Medical Clinic 416-338-2025 416-621-2220 12 Flemington Road 400 The East Mall 416-338-1224 The Four Villages Community Health Centre 1651 Keele Street 416-604-3361 1700 Bloor Street West Scarborough Kingsway Walk-In Clinic 416-338-7442 416-207-9818 160 Borough Drive 2939 Bloor Street West Lakeshore Area Multi-Service Project Toronto/East York (LAMP) 416-392-0907 416-252-6471 2398 Yonge Street at Montgomery Avenue 185 Fifth Street www.lampchc.org 416-392-6683 791 Queen Street East Westway Medical Centre 416-621-2220 416-392-0934 1723 Kipling Avenue, Unit 4 235 Danforth Avenue • By appointment. Welcome Home | A guide to services for tenants | 2009
  • 36. Health 49York Community Services www.aht.ca416-653-5400 • Provides Traditional Healing within a multi-1651 Keele Street disciplinary health care model to improvewww.ycservices.com the health and well being of Aboriginal people.North York Danforth Main Street Clinic 416-699-3619Avenue Medical Clinic 2494 Danforth Avenue416-482-2111190 Wilson Avenue Davenport-Perth Neighbourhood Centre 416-656-8025Don Mills Family Care Centre 1900 Davenport Road416-383-1251 www.dpnc.caLoblaws Super Store, 825 Don Mills Road • After hours available East End Community Health Centre 416-778-5858North York Family Physicians After 1619 Queen Street EastHours Clinic Danforth South/Greenwood Avenue and Victoria416-491-6338 Park AvenueBayview Village Shopping Centre, Loblaws Complex2877 Bayview Avenue, Main Floor Fairlawn Medical CentreMonday-Friday 5:00 p.m.-9:00 p.m., Saturday-Sunday, 416-322-9933holidays 9:00 a.m.-7:00 p.m. 3322 Yonge Street Flemingdon Health CentreScarborough 416-429-4991 10 Gateway BoulevardBoniface Park Medical Centre www.fhc-chc.com416-264-3443700 Markham Road, Unit 8 Lawrence Heights Community Health CentreLawrence Victoria Park Medical Centre 416-787-1661416-701-1650 12 Flemington Road1719 Lawrence Avenue East Parkdale Community Health CentreOne Stop Medical Centre 416-537-2455416-431-0736 1229 Queen Street West3585 Lawrence Avenue East, Suite 1A www.parkdalehealth.ca • General medical services, mental health and addiction programs.Toronto/East York • No Ontario Health Insurance required for general services.Anishnawbe Health Toronto416-360-0486225 Queen Street East Welcome Home | A guide to services for tenants | 2009
  • 37. 50 Health Sherbourne Health Centre • If you have trouble in English, you can obtain 416-324-4180 medical interpretation services through the 333 Sherbourne Street Centre Francophone. www.sherbourne.on.ca Tuesdays 12:30 p.m.-2:30 p.m., Locations: Fridays 9:00 a.m.-11:00 a.m. 416-922-2672 • Unscheduled care clinics for the homeless 22 College Street and underhoused Monday, Tuesday and Friday 8:30 a.m.-4:30 p.m. • No appointment required. Wednesday-Thursday 8:30 a.m.-5:00 p.m. St. Lawrence Community Health Centre 416-203-1220 416-864-6000 20 Lower Spadina Road 140 The Esplanade, Unit 3, 1st Floor Monday-Friday 8:30 a.m.-4:30 p.m. www.stmichaelshospital.com 416-492-2672 5 Fairview Mall Drive, Suite 280 Specialty Health Service Providers Monday, Wednesday and Thursday 8:30 a.m.-4:30 p.m. Access Alliance Multicultural Community Tuesday 10:00 a.m.-7:30 p.m. Health Centre Friday 8:30 a.m.-3:00 p.m. 416-324-8677 340 College Street, Suite 500 Street Health www.accessalliance.ca 416-921-8668 • A community health team of social workers, 338 Dundas Street East recreationists, dieticians, community www.streethealth.ca workers and peer outreach workers, • Nurses at clinics assess health complaints and strives to be accessible to immigrants and make referrals to doctors, dentists and social refugees. services. • If needed, nurses can provide some over the The Anne Johnston Health Station counter medications, as well as supplies such 416-486-8666; TTY: 416-486-6759 as socks, vitamins, hygiene supplies, and 2398 Yonge Street clothes. www.ajhs.ca • Nurses will accompany clients to medical • A wide range of programs and services appointments when necessary. promote the health and well-being of seniors, youth, and people with physical Clinics: disabilities requiring an accessible, barrier- The Good Neighbours Club free environment. (drop-in for men over 50) 170 Jarvis Street Centre Francophone de Toronto Monday 10:00 a.m.-11:30 a.m. www.centrefranco.org • French-speaking physicians, nurse practitioners The All Saints Church and registered nurses provide primary health 315 Dundas Street East care and counselling. Tuesday noon-2:00 p.m. Welcome Home | A guide to services for tenants | 2009
  • 38. Health 51 Toronto Friendship Centre Heat Alerts 323 Dundas Street East High heat and high humidity can be very dangerous Thursday 11:00 a.m.-1:00 p.m. to the health of people and pets. The following safety tips are courtesy Public Health.Visit their website www.toronto.ca/health for moreSexual Health Clinics information including a list of air conditioned public places.Aids and Sexual Health Information416-392-2437; Toll Free: 1-800-668-2437 • Call to speak to a counsellor or locate a Summer Safety Tips to Beat the Heat nearby sexual health clinic. • Anonymous. People at risk during these weather conditions include: • The elderlyHassle Free Clinic • People with chronic illnesses (such asCounselling and medical services for birth control diabetes, heart and respiratory conditions) orand sexually transmitted diseases. people unable to move or change position byMen: 416-922-0603 themselvesWomen: 416-922-0566 • Infants and preschool children66 Gerrard Street East, 2nd Floor • People who exercise vigorously or arewww.hasslefreeclinic.org involved in strenuous outdoor work for pro-Men: Monday,Wednesday 4:00 p.m.-8:00 p.m., longed periodsTuesday,Thursday 10:00 p.m.-3:00 p.m., • People taking certain medications, forFriday 4:00 p.m.-7:00 p.m., example, for mental health conditionsSaturday 10:00 a.m.-2:00 p.m. • Homeless or marginally housed persons.Women: Monday,Wednesday, Friday 10:00 a.m.-3:00 p.m.,Tuesday, Thursday 4:00 p.m.-8:00 p.m. • Service is confidential. How to avoid heat-related illness: • Drink lots of water and natural fruit juices • No Ontario Health Insurance required. even if you don’t feel very thirsty. Avoid • Free condoms. alcoholic beverages, coffee and cola. • Needle exchange. • Avoid going out in the blazing sun or heat when possible. If you must go outside, stay inPlanned Parenthood of Toronto the shade as much as possible and plan to go416-961-0113 out early in the morning or evening when it is36B Prince Arthur Avenue cooler and smog levels may not be as high aswww.ppt.on.ca in the afternoon. • A Community Health Centre offering a full • Go to air conditioned or cool places such as range of primary health care services. shopping malls, libraries, community centres • Offers STI testing, counselling and sexual or a friend’s place. education services. • If you don’t have air conditioning, keep shades • For adults in their productive years and youth or drapes drawn and blinds closed on the age 13-29. sunny side of your home, but keep windows slightly open. • Wear loose fitting, light clothing. Wear a hat. • Keep lights off or turned down low. • Take a cool bath or shower periodically or cool down with cool, wet towels. Welcome Home | A guide to services for tenants | 2009
  • 39. 52 Health • Avoid heavy meals and using your oven. • Avoid intense or moderately intense physical activity. • Never leave a child in a parked car or asleep in direct sunlight. • Fans alone may not provide enough cooling when the temperature is high. • Consult your doctor or pharmacist regarding the side effects of your medications. Get help from a friend, relative or doctor if you have these symptoms of heat illness: • Rapid breathing or difficulty breathing • Weakness, dizziness or fainting • More tiredness than usual • Headache • Confusion • Nausea Friends and relatives can help someone with heat illness by doing the following: • Call for help • Remove extra clothing from the person • Cool the person with lukewarm water by sponging or bathing • Move the person to a cooler location • Give the person sips of cool water not ice cold water • Even a few hours in a cooler environment during extremely hot weather lowers the core body temperature and helps save lives. If you feel ill, faint, have difficulty breathing or feel disoriented visit your doctor or nearest hospital right away. In an emergency call 9-1-1 For more information about the health effects of extreme heat call Canadian Red Cross Heat Information Line: 416-480-2615 For more information on summer safety call Toronto Health Connection: 416-338-7600 Home Care Services Ontario Home Care Association 905-543-9474 19 Melrose Avenue South Hamilton, Ontario L8M 2Y4 www.homecareontario.ca/public/index.cfm • The association’s website enables you to search for a local home care provider. • Provides information on how to select a provider and a description of various home care services. Welcome Home | A guide to services for tenants | 2009
  • 40. Health 53Ontario Community Support Association • Limited transportation(OCSA) • Congregate dining416-256-3010; Toll Free: 1-800-267-6272 • Services also provided in German, Spanish,www.ocsa.on.ca Portuguese, Hindi, Punjabi, Urdu • OCSA members are community-based, not- for-profit organizations that help people live Native Canadian Centre of Toronto – at home. Aboriginal Circle of Life Services • Website has a “service finder” tool. 416-964-9087 16 Spadina Road www.ncct.on.caNon-profit Home Care services • Housekeeping, personal supportin Toronto • Home visits, maintenance • Shopping assistance, meal preparationServing All of Toronto • Transportation, escort • Seniors congregate diningBaycrest Community Day Centre forGeriatric Care PACE Independent Living416-785-2500 ext. 2223 416-789-78063560 Bathurst Street 970 Lawrence Avenue West, Suite 210www.baycrest.org • Personal care • Adult day program • Housekeeping • Home care • Shopping, meal preparation • Telephone support program for seniors • Escorting • Counselling and referral • Services also provided in Yiddish, Russian, Bellwoods Centres for Community Living Hebrew Inc. 416-696-9663Carefirst Seniors and Community Services 789 Don Mills Road, Suite 701Association • Personal support services416-502-2323 • Personal grooming, bathing, dressing3601 Victoria Park Avenue, Suite 501 • Light meal preparationwww.carefirstseniors.com • Home help, homemaking, respite care Ontario March of Dimes – Central Region • Adult day program (Scarborough and 416-425-3463 Richmond Hill) 10 Overlea Boulevard • Seniors self-help groups www.dimes.on.ca • Caregiver support • Attendant services • Friendly visiting, grocery shopping • Housekeeping • Social and recreational programs • Escorting • Services also provided in Cantonese, Mandarin • Services for people with Acquired Brain InjurySt. Clair West Services for Seniors Saint Elizabeth Health Care – Metro416-787-2114 416-498-86002562 Eglinton Avenue West, 2nd Floor, Suite 202 2 Lansing Square, Suite 600 (management office) • Adult day program www.saintelizabeth.com • Meals on Wheels • In-home nursing • Home help, respite care • Respite care Welcome Home | A guide to services for tenants | 2009
  • 41. 54 Health • Palliative care, dementia care North York • Personal support services (bathing, grooming, feeding, etc.) Meals on Wheels and More • Home support (meal preparation, housekeeping, 416-225-6041 errands, etc.) 80 Sheppard Avenue West • Meals on Wheels, hot or frozen meals • Information and referral Etobicoke/York Villa Colombo Services for Seniors Canadian Gold Cross Association 416-780-0407 416-233-4454 3010 Dufferin Street, 1st Floor 19 King Georges Road www.villacharities.com www.goldcrosscares.org • Adult day program • Caregiver relief • Meals on Wheels • Friendly visiting • Congregate dining • Security checks • Services also provided in Italian • Medical escort, medication reminders Humber Community Seniors Services Inc. Scarborough 416-249-7946 1167 Weston Road Family Service Toronto www.humberseniors.org 416-755-5565 • Meals on Wheels 747 Warden Avenue • Home help, home maintenance www.familyservicetoronto.org • Transportation • Counselling and support groups for older • Security check people and caregivers • Area served:York • Information and referral • Services also provided in Dutch, French, • Elder Abuse Consultation Team Italian, Portuguese, Russian, Spanish • Services also provided in Mandarin, Spanish Islington Centre – Etobicoke Senior Citizens Providence Healthcare 416-231-3431 416-285-3666 4968 Dundas Street West 3276 St. Clair Avenue East • Social and recreational programs www.providence.on.ca • Legal, income tax and foot clinics • Alzheimer day program • Congregate dining for frail elderly • Caregiver information and education York West Senior Citizens Centre 416-245-4395 Toronto/East York 1901 Weston Road www.yorkwestseniors.ca Call-A-Service Inc. Harmony Hall Centre • Social and recreational programs for Seniors 416-752-0101 2 Gower Street • Drop-in service for seniors 55+ • Social and recreational programs • Dining club Welcome Home | A guide to services for tenants | 2009
  • 42. Health 55 • Information and referral WoodGreen Community Services • Income tax clinics 416-645-6000 • Area Served: East York catchment area. 815 Danforth Avenue, 1st Floor • Services also provided in Tamil, Cantonese, www.woodgreen.org Mandarin, Spanish • Adult day program, Alzheimer day program • Homemaking, home helpSPRINT (Senior Peoples Resources in • TransportationNorth Toronto) • Meals on Wheels416-481-6411 • Security checks140 Merton Street, 2nd Floor • Caregiver supportwww.sprint-homecare.ca • Area served: Don River-Coxwell Avenue; Lake • Adult day program Ontario-the boundary of East York • Homemaking and respite care • Services also provided in Cantonese, • Transportation Mandarin, Filipino,Vietnamese • Meals on Wheels, community dining • Friendly visiting, security check East York Meals on Wheels • Agency also serves North Toronto 416-424-3322 • Services also provided in languages other 2 Thorncliffe Park Drive, Unit 52 than English www.leaside.info/mealsonwheels.html • Meals on WheelsLes Centres DAccueil Heritage • Congregate dining416-365-3350 • Transportation33 Hahn Place, Suite 104 • Telephone security checkswww.caheritage.org • Friendly visiting, information and referral • Homemaking • Area served: East York • Adult day program • Transportation Neighbourhood Link Support Services • Security checks 416-691-7407 • Congregate dining 3036 Danforth Avenue • Subsidized housing for seniors www.neighbourhoodlink.org • Services also provided in French • Alzheimer day program • Homemaking, home helpDixon Hall • Transportation and escort416-863-0499 • Shopping service58 Sumach Street • Security checkswww.dixonhall.org • Caregiver relief • Social and recreational programs • Area served: East York • Transportation • Services also provided in Cantonese, • Home help, shopping Mandarin, Farsi, French, Greek, Gujurati, • Friendly visiting, telephone security checks Italian, Kachi, Pashto, Urdu • Area served: Gerrard Street-Lake Shore • Boulevard; Church Street-River Street West Toronto Support Services for Senior • Services also provided in Cantonese, Citizens and the Disabled Mandarin 416-653-3535 80 Ward Street Welcome Home | A guide to services for tenants | 2009
  • 43. 56 Health www.wtss.org • Foot care • Home help, homemaking • Congregate dining at Community Care • Friendly visiting Seniors Centre (1108 Greenwood Avenue) • Meals on Wheels • Congregate dining SAINTS (Student Assistance In North • Transportation Toronto for Seniors) • Caregiver support and relief 416-481-6284 • Area served: St Clair Avenue West-Bloor 100 Ranleigh Avenue Street West; Bathurst Street-Humber River * www.saintstoronto.ca also Bloor Street West-Lake Shore Boulevard • High school students assist with gardening, West; Roncesvalles Avenue-Humber River grocery shopping, cleaning and odd jobs (boundaries may vary for some programs) • As of April 1, 2008 fee is $9 per hour • Services also provided in Italian, Spanish, • Area served: North Toronto Bloor Street- Polish, Italian, Ukrainian Highway 401; Bathurst Street-Bayview Avenue VHA Home Health Care,Toronto Mid-Toronto Community Services Inc. 416-489-2500; Toll Free: 1-800-314-6622 416-962-9449 477 Mt. Pleasant Road, Suite 500 192 Carlton Street, 2nd Floor www.vha.ca www.midtoronto.com • In home nursing, palliative care • Adult day centre (188 Carlton Street) • Homemaking • Meals on Wheels • Caregiver relief • Transportation • Extreme Cleaning Service 416-482-4603 • Security checks (one-time home cleaning for individuals living • Area served: Toronto East with mental health disorders and at imminent risk of losing their housing due to being Yorkminster Park Meals on Wheels unable to keep their home environment up 416-482-0549 to public health standards) 1585 Yonge Street www.ypmealsonwheels.com The Good Neighbours Club • Meals on Wheels 416-366-5377 • Areas served: North Toronto (South of 170 Jarvis Street Lawrence Avenue) www.goodneighboursclub.com • Adult day service for homeless/under-housed Senior Adult Services In the Annex men over age 50 416-923-8909 • Hospital and home visiting 341 Bloor Street West, 2nd Floor • Congregate dining • Adult day program • Area served: downtown Toronto • Friendly visiting and security checks • Congregate dining Community Care East York • Social and recreational programs 416-422-2026 • Information and referral 840 Coxwell Avenue, Suite 303 • Services also provided in Spanish www.ccey.org • Homemaking, home help Parkdale Golden Age Foundation • Caregiver relief 416-536-5534 or 416-536-6077 • Friendly visiting and accompaniment 27 Roncesvalles Avenue, Suite 401 Welcome Home | A guide to services for tenants | 2009
  • 44. Health 57www.pgaf.ca St. Stephens Community House, • Home help, homemaking Senior Activities Centre • Respite care 416-929-3281 • Friendly visiting 340 College Street, Suite 360 • Security checks www.ststephenshouse.com • Congregate dining • Adult day program • Area served: primarily Toronto West • Information and referral • Services also provided in French, Spanish, • Support groups Tagalog, Portuguese, Hungarian, Italian • Services also provided in Cantonese, Mandarin, PortugueseTrue Davidson Meals on Wheels (East York)416-752-9667 Toronto Intergenerational Partnerships2723 St. Clair Avenue East 416-531-8447www.tdmow.ca c/o Danforth Collegiate 800 Greenwood Avenue, • Meals on Wheels Room A36 www.tigp.orgSt. Christopher House • Friendly visiting416-532-4828 • Home maintenance and repair248 Ossington Avenuewww.stchrishouse.org St. Matthews Bracondale House • Adult day program, Alzheimer and frail elderly 416-656-2669 program 707 St. Clair Avenue West • Homemaking, personal support www.smbh.ca • Caregiver support, respite care • Congregate dining for seniors • Meals on Wheels • Information and referral • Van shopping, transportation • Information and referral Copernicus Lodge • Area served: Bloor Street West-Lake Ontario; 416-536-7122 University Avenue-Lansdowne Avenue 66 Roncesvalles Avenue • Services also provided in Portuguese, www.copernicuslodge.com Cantonese, Mandarin,Vietnamese • Adult day programSecond Mile Club of Toronto Central Neighbourhood House416-597-0841 416-925-4363340 College Street, Suite 350 349 Ontario Streetwww.allstream.net/~smctor www.cnh.on.ca • Adult day program (192 Carlton Street) • Homemaking, personal care, meal preparation • Caregiver relief • Palliative care • Friendly visiting • Caregiver relief • Telephone security check • Friendly visiting • Information and referral • Security checks • Congregate dining • Services also provided in Cantonese, Mandarin Welcome Home | A guide to services for tenants | 2009
  • 45. 58 Health Hospitals with Emergency Rooms Toronto/East York Hospital for Sick Children 416-813-1500 Etobicoke 555 University Avenue (at Gerrard Street West) www.sickkids.ca William Osler Health Centre, • For children and youth up to age 17. Etobicoke General Hospital 416-747-3528 ext. 1 101 Humber College Boulevard (Highway 27-Finch Avenue West) Mount Sinai Hospital www.williamoslerhc.on.ca 416-586-5054 600 University Avenue (at College Street) www.mtsinai.on.ca North York St. Joseph’s Health Centre 416-530-6003 30 The Queensway (at Roncesvalles Avenue) Humber River Regional Hospital, www.stjoe.on.ca Finch Avenue Site 416-747-3833 2111 Finch Avenue West (at Highway 400) www.hrrh.on.ca St. Michael’s Hospital 416-864-5094 30 Bond Street (at Church Street-Queen Street East) North York General Hospital 416-756-6000 4001 Leslie Street (at Sheppard Avenue East) www.stmichaelshospital.com www.nygh.on.ca Toronto East General Hospital 416-469-6435 825 Coxwell Avenue (at Mortimer Avenue) Sunnybrook Health Sciences Centre 416-480-4207 ext. 0 2075 Bayview Avenue (at Lawrence Avenue East) www.tegh.on.ca www.sunnybrook.ca Toronto General Hospital 416-340-4800 200 Elizabeth Street (University Avenue-Gerrard Street West) Scarborough Scarborough Hospital, General Campus www.uhn.ca 416-431-8181 ext. 0 3050 Lawrence Avenue East (at McCowan Road) Toronto Western Hospital www.tsh.to 416-603-5190 399 Bathurst Street (at Dundas Street West) Scarborough Hospital, Grace Campus www.uhn.ca 416-495-2550 ext. 0 3030 Birchmount Road (at Finch Avenue East) www.tsh.to Welcome Home | A guide to services for tenants | 2009
  • 46. Housing 59Housing Connections416-981-6111 North York176 Elm St, Main Floorwww.housingconnections.ca COSTI - North York Housing Help Centre 416-244-0480Monday,Wednesday,Thursday and Friday 8:30 a.m.-4:30 p.m. North York Sheridan MallTuesday 8:30 a.m.-6:00 p.m. 1700 Wilson Avenue, Suite 114 • Housing Connections manages the centralized www.costi.org waiting list for rent-geared-to-income (RGI) units. Wednesday, Friday 10:00 a.m.-12:30 p.m. • People who need rent-geared-to-income Women only: Monday 1:00 p.m.-6:00 p.m., Tuesday housing must apply through Housing 1:00 p.m.-4:00 p.m. Connections and keep their information up-to-date. • Help filling out an application. • To fill out or update an application, visit Housing Connections online or go to their office. Scarborough Flemingdon Neighbourhood Services 416-424-2900Housing Help Centres 10 Gateway Boulevard, Suite 104 • Housing Help Workers have information about www.fnservices.org available housing and can help fill out applications. Monday-Friday 9:00 a.m.-5:00 p.m. • They can also help talk to landlords or give advice on housing issues, income support programs and eviction prevention. Scarborough Housing Help Centre 416-285-8070 2500 Lawrence Avenue East, Unit 205Etobicoke/York www.shhc.ca Monday-Thursday 8:30 a.m.-4:30 p.m.Albion-North Etobicoke Friday 8:30 a.m.-2:00 p.m.416-741-15531530 Albion Road, Suite 205Monday-Friday 9:30 a.m.-5:00 p.m. Toronto/East YorkWest Toronto Housing Help ServicesWest Toronto Community Legal Services East York Housing Help Centre (East York East Toronto Family Resources Organization)416-531-0841 416-698-9306672 Dupont Street, Suite 315 (Note: Mobile Unit) 71 Gough AvenueMonday-Friday 9:00 a.m.-5:00 p.m. www.eastyorkhousinghelp.ca Monday-Friday 9:00 a.m.-4:00 p.m.South Etobicoke By appointment.416-252-6471185 Fifth StreetMonday-Friday 9:30 a.m.-5:00 p.m. WoodGreen Community Centre 416-469-5211 835 Queen Street EastYork Community Services www.woodgreen.org416-653-5400 Monday 9:00 a.m.-1:00 p.m. drop-in1651 Keele Street Tuesday-Wednesday please call for an appointmentMonday, Tuesday, Thursday, Friday please call for Thursday 1:00 p.m.-4:30 p.m. drop-in, Friday closedan appointment9:00 a.m.-12:00 p.m./2:00 p.m.-4:30 p.m.Wednesday closed Housing Help Services are also available in most shelters. Welcome Home | A guide to services for tenants | 2009
  • 47. 60 Income Tax Clinics Institute of Chartered Accountants February to end of March. of Ontario • Website and recorded message give clinic 416-962-1841; Clinic hotline: 416-962-1841 ext. locations at co-sponsoring agencies. 462; Toll Free: 1-800-387-0735 • Persons without dependents: income per www.icao.on.ca household must be less than $15,000. • Volunteer chartered accountants prepare • Persons with dependents: income per house income tax returns free of charge from mid- hold must be less than $22,500. Internet Access — see Toronto Public Libraries Legal Services Legal Aid Ontario Scarborough Legal Aid Office 416-979-1446; Toll Free: 1-800-668-8258 416-750-7172; TTY: 416-598-8867 www.legalaid.on.ca Fax: 416-750-7184 • People with low incomes can apply for Legal 1921 Eglinton Avenue East, Unit 1A Aid at one of the local offices listed below. Toronto M1L 2L6 • Legal assistance is also available at community • Services are available in French at this location. legal clinics. Area Offices: Community Legal Clinics: Toronto Legal Aid Office 416-598-0200; TTY: 416-598-8867 CFT French Legal Aid Services Fax: 416-598-0558 Centre francophone de Toronto 20 Dundas Street West, Suite 201 416-922-2672 Toronto M5G 2H1 Fax: 416-928-0850 • Services are available in French at this location. 22 College Street, Suite 305 Toronto M5G 1K3 Etobicoke Legal Aid Office • Services are available in French at this location. 416-237-1216; TTY: 416-598-8867 Satellite - Fairview Mall Clinic Fax: 416-237-0301 5415 Dundas Street West, Suite 101 Community Legal Clinic of York Region Etobicoke M9B 1B5 905-508-5018; Toll Free: 1-888-365-5226 • Services are available in French at this location. Fax: 905-508-7539 21 Dunlop Street, Suite 200 North York Legal Aid Office Richmond Hill L4C 2M6 416-730-1588; TTY: 416-598-8867 www.clcyr.on.ca Fax: 416-730-1625 Satellite – Sutton West 45 Sheppard Avenue East, Suite 106 Satellite – Markham Toronto M2N 5W9 Satellite – Newmarket • Services are available in French at this location. Downsview Community Legal Services 416-635-8388 Fax: 416-635-6471 Welcome Home | A guide to services for tenants | 2009
  • 48. Legal Services 61893 Sheppard Avenue West Parkdale Community Legal Services Inc.Toronto M3H 2T4 416-531-2411 Fax: 416-531-0885East Toronto Community Legal Services 1266 Queen Street West416-461-8102 Toronto M6K 1L3Fax: 416-461-7497 www.parkdalelegal.org1320 Gerrard Street East Satellite – St. Christopher House 416-504-4275Toronto M4L 3X1 Rexdale Community Legal ClinicFlemingdon Community Legal Services 416-741-5201416-441-1764; Intake: 416-441-0969; Fax: 416-741-6540TTY: 416-441-9156 The Woodbine CentreFax: 416-441-0269 500 Rexdale Boulevard49 The Donway West, Suite 205 Toronto M9W 6K5Don Mills M3C 3M9 www.rexdalecommunitylegalclinic.cawww.flemingdonlegal.comSatellite – East York, Massey Square Scarborough Community Legal Services 416-438-7182Jane Finch Community Legal Services Fax: 416-438-9869416-398-0677 695 Markham Road, Suite 9Fax: 416-398-7172 Scarborough M1H 2A51315 Finch Avenue West, Suite 409 http://scarboroughcommunitylegal.caDownsview M3J 2G6www.janefinchcommunitylegalservices.ca South Etobicoke Community Legal Service 416-252-7218Kensington-Bellwoods Community Legal Fax: 416-252-1474Services 5353 Dundas Street West, Suite 210416-924-4244 Toronto M9B 6H8Fax: 416-924-5904 www.southetobicokelegal.ca489 College Street, Suite 205Toronto M6G 1A5 West Scarborough Communitywww.kbcls.org Legal Services 416-285-4460Mississauga Community Legal Services Fax: 416-285-1070905-896-2052 2425 Eglinton Avenue East, Suite 201Fax: 905-273-4255 Scarborough M1K 5G8130 Dundas Street East, Suite 504 www.westscarboroughlegal.caMississauga L5A 3V8www.peellegalclinics.ca West Toronto Community Legal Services 416-531-7376Neighbourhood Legal Services Fax: 416-531-0032416-861-0677 672 Dupont Street, Suite 315Fax: 416-861-1777 Toronto M6G 1Z6333 Queen Street EastToronto M5A 1S9 Willowdale Community Legal Services 416-492-2437 Welcome Home | A guide to services for tenants | 2009
  • 49. 62 Legal Services Fax: 416-492-6281 Toronto M5H 2G4 245 Fairview Mall Drive, Suite 106 www.aclc.net Willowdale M2J 4T1 Canadian Environmental Law Association York Community Services 416-960-2284 416-653-5400 Fax: 416-960-9392 Fax: 416-653-8049 130 Spadina Avenue, Suite 301 1651 Keele Street Toronto M5V 2L4 Toronto M6M 3W2 www.cela.ca Centre for Spanish-Speaking Peoples Community Legal Clinics – 416-533-8545 Specialty: Fax: 416-533-5731 2141 Jane Street, 2nd Floor ARCH Disability Law Centre Toronto M3M 1A2 416-482-8255; TTY: 416-482-1254 www.cssp-cghh.org Fax: 416-482-2981 Satellite – 40 Wellesley Street East, Suite 401, 416- 425 Bloor Street East, Suite 110 925-2800 Toronto M4W 3R5 www.archdisabilitylaw.ca Community Legal Education Ontario 416-408-4420 Aboriginal Legal Services of Toronto Fax: 416-408-4424 416-408-3967 119 Spadina Avenue, Suite 600 Fax: 416-408-4268 Toronto M5V 2L1 415 Yonge Street, Suite 803 www.cleo.on.ca Toronto M5B 2E7 www.aboriginallegal.ca HIV and AIDS Legal Clinic (Ontario) 416-340-7790; Toll Free: 1-888-705-8889 Advocacy Centre for Tenants Ontario Fax: 416-340-7248 416-597-5855 65 Wellesley Street East, Suite 400 Fax: 416-597-5821 Toronto M4Y 1G7 425 Adelaide Street West, 5th Floor www.halco.org Toronto M5V 3C1 www.acto.ca Income Security Advocacy Centre 416-597-5820; Toll Free: 1-866-245-4072 Advocacy Centre for the Elderly Fax: 416-597-5821 416-598-2656 425 Adelaide Street West, 5th Floor Fax: 416-598-7924 Toronto M5V 3C1 2 Carleton Street, Suite 701 www.incomesecurity.org Toronto M5B 1J3 www.acelaw.ca Industrial Accident Victims Group of Ontario 416-924-6477; Toll Free: 1-877-230-6311 African Canadian Legal Clinic Fax: 416-924-2472 416-214-4747 489 College Street, Suite 203 Fax: 416-214-4748 Toronto M6G 1A5 111 Richmond Street, Suite 503 www.iavgo.org Welcome Home | A guide to services for tenants | 2009
  • 50. Legal Services 63Injured Workers Consultants Fax: 416-971-8834416-461-2411 180 Dundas Street West, Suite 2000Fax: 416-461-7138 P.O. Box 4815 Danforth Avenue, Suite 411 Toronto M5G 1Z8Toronto M4J 1L2 www.worker-safety.comwww.injuredworkersonline.org Family Law OfficeJustice for Children and Youth 416-348-0001; Toll Free: 1-800-331-9618416-920-1633 Fax: 416-348-0829Fax: 416-920-5855 Atrium on Bay415 Yonge Street, Suite 1203 20 Dundas Street West, Suite 203Toronto M5B 2E7 Toronto M5G 2H1www.jfcy.org • Services are available in French at this location.Landlords Self-Help Centre Refugee Law Office416-504-5190; Toll Free: 1-800-730-3218 416-977-8111Fax: 416-504-1932 Fax: 416-977-5567425 Adelaide Street West, 4th Floor Atrium on BayToronto M5V 3C1 20 Dundas Street West, Suite 202www.landlordselfhelp.com Toronto M5G 2H1 • Services are available in French at this location.Metro Toronto Chinese and Southeast AsianLegal Clinic University of Toronto416-971-9674 Downtown Legal ServicesFax: 416-971-6780 Student Legal Aid Services Society180 Dundas Street West, Suite 1701 416-934-4535Toronto M5G 1Z8 Fax: 416-934-4536 655 Spadina AvenueSouth Asian Legal Clinic of Ontario Toronto M5S 2H9416-487-6371 www.dls.utoronto.caFax: 416-487-64561992 Yonge Street, Suite 205 Osgoode Hall Law SchoolToronto M4S 1Z7 Community Legal Aid Services Program (CLASP)www.salc.net 416-736-5029 Fax: 416-736-5564Toronto Workers Health and Safety 4700 Keele StreetLegal Clinic Toronto M3J 1P3416-971-8832 www.yorku.ca/osgoode/clasp Welcome Home | A guide to services for tenants | 2009
  • 51. 64 Meals There are a variety of free and low-cost food and meal programs in the city. They range from both Jamestown CG 416-743-3658 large and neighbourhood food banks, to meal 10 Rampart Road programs in drop-ins and other community agencies to community kitchens. Those interested in growing their own food should check the listings New Horizons CG 416-463-9031 for community and allotment gardens. Islington Avenue-Bloor Street artdecos@rogers.com www.newhorizongarden.ca Allotment Gardens Toronto Parks, Forestry & Recreation 416-392-1111 St. James United Church CG 416-622-4113 www.toronto.ca/parks/index.htm 400 Burnhamthorpe Road • Garden plots are available for community www.stjamesunitedchurch.com members to plant vegetables or flowers. • The rental fee for each garden plot is $63 per year. Rockcliffe Demonstration and Teaching • There may be a waiting list Garden & Greenhouses Rockcliffe Junior Garden, • There are various locations across the city, Peer Nutrition CG which can be identified in the FUN Guide 301 Rockcliffe Boulevard (available online) or by phoning. Village Green Park 925 Albion Road Community Gardens • Community gardens are outdoor spaces in public parks or private lands where York Community Services CG 416-653-5400 ext. 1294 neighbours meet to grow and care for 5 Foxwell Avenue vegetables, flowers and native plant species. • To join a community garden or obtain access to a plot, call the numbers listed below, or in some cases, meet with the North York gardeners on-site. Amaranth CG 87 Amaranth Court Etobicoke/York Leila Lane CG Bell Manor Park CG 1 Leila Lane 416-231-7070 ext. 229 323 Parklawn Road Julia.graham@stonegatechc.org Flemington CG Between 63 & 103 Flemington Road (near the Allen www.stonegatechc.org Express Parkway) Emmett Ave Park CG 416-596-1495 ext. 244 Flemingdon CG 58 Grenoble Drive (near the Don Valley Parkway) 29 Cynthia Road (Northwest corner of Jane Street-Eglinton Avenue West) rhutton@evergreen.ca Lawrence Heights CG 5 Replin Road Welcome Home | A guide to services for tenants | 2009
  • 52. Meals 65Oakdale Community Centre CG Big Back Yard/Dufferin Grove416-395-0484 416-392-0913350 Grandravine Drive 875 Dufferin Street info@dufferinpark.caThorncliffe Garden Club www.dufferinpark.ca50 Beth Nelson Drive Bloor Bedford CGToronto Urban Farm 248 Bloor Street West4929 Jane Street Cedarvale Community Children’s Garden 443 Arlington RoadVarna CG0 Flemington Road Dunn Avenue Parkette 186 Close AvenueScarborough Earlscourt Park CG 416-652-7867 ext. 222Chester Le CG 200 Lansdowne Avenue255 Chester Le Boulevard www.thestop.orgWarden Woods Community Centre CG East York CG416-694-1138 ext. 160 9 Haldon Avenue74 Firvalley Court eastyorkgarden@hotmail.com www.eycg.caToronto/East York Ecology Park CG 25 Madison AvenueAlex Wilson Community Garden416-498-3150 Eglinton Park Heritage Garden552 Richmond Street West 416-871-7663www.cityfarmer.org/alexwilson.html 200 Eglinton Avenue West garden@ntgc.caAlexandra Park Diversity Gardens www.torontogreen.ca416-392-0335 ext. 243707 Dundas Street West Fred Hamilton CGkrista@scaddingcourt.org 155 Roxton Roadwww.scaddingcourt.org Garrison Creek Park CGAshbridge ECO Garden Dupont Street (between Ossington Avenue-101 Coxwell Avenue Shaw Street) garrison.creek.park@gmail.comBain CG http://garrisoncreekpark.wordpress.com416-466-2186 ext. 101100 Bain Avenue High Park Childrens Gardenwww.100bain.com 1873 Bloor Street WestBernard Avenue Parkette CG Hillcrest Park Community Garden4 Bernard Avenue Justine: 416-651-3179; Rhonda: 416-652-7867 950 Davenport Road Welcome Home | A guide to services for tenants | 2009
  • 53. 66 Meals hillcrestgarden@hotmail.com Sackville Park CG www.peterduchemin.com/HPCG 420 King Street East H.O.P.E. Garden, Parkdale Symington Park CG 647-438-0038 360 Symington Avenue 220 Cowan Avenue http://hopecommunitygarden.wordpress.com Waterfront Children’s Garden 416-392-1329 Huron Street CG 479 Queens Quay West 180 Huron Street Winchester CG Irene Parkette CG 416-876-1480 760 Shaw Street Corner of Winchester Street-Rose Avenue Jackman Millenuim Garden 416-778-9463 Community Kitchens 79 Jackman Avenue • Community kitchens are programs where people camila_troughton@msn.com pool resources to purchase and cook food together. John Gibson House CG • If you are unable to find a community kitchen 1053 Dundas Street West in the list below you can call the Foodlink Hotline at 416-392-6655 for a location near you. Moss Park CG 150 Sherbourne Street Etobicoke/York Northumberland CG West Indian Volunteer Community 770 Ossington Avenue Support Services 416-743-3658 Oakvale Green CG 248 Jamestown Crescent 628 Greenwood Avenue Monday-Friday 9:30 a.m.-5:00 p.m., Saturday 10:00 a.m.-1:00 p.m. Preserving Our Health CG Summer: Monday-Friday 9:00 a.m.-4:00 p.m., 707 Dundas Street West Saturday 10:00 a.m.-1:00 p.m. (after hours by appointment) Perth Dupont CG 416-762-8524 360 Symington Avenue North York www.perth-dupont.parkcommons.ca York Community Services Riverdale Farm CG 416-653-5400 416-392-6794 1651 Keele Street 201 Winchester Street Monday, Wednesday 9:00 a.m.-9:00 p.m., Tuesday, Thursday-Friday 9:00 a.m.-5:00 p.m. Riverdale Meadow CG 416-469-4089 ext. 1 1 Danforth Avenue www.riverdalemeadow.ca Welcome Home | A guide to services for tenants | 2009
  • 54. Meals 67Scarborough Hart House Community Kitchen 416-978-8393Agincourt Community Services Association 7 Hart House CircleCooking Healthy Together Series416-321-6912 Hincks-Dellcrest Centre2600 Birchmount Road 416-921-8716www.agincourtacsa.info 260 Wellesley Street East, Suite 104 www.hincksdellcrest.orgCliffcrest Community Centre Monday-Friday 9:00 a.m.-5:00 p.m.416-267-62931 McCowan Road Lawrence Heights CommunityMonday-Friday 7:00 a.m.-6:00 p.m. Centre & Kitchen 416-395-6120Malvern Family Resource Centre 5 Replin Road416-293-4664 • East African women meet Fridays at lunchtimeMalvern Town Centre, 31 Tapscott Roadwww.mfrc.org Meals Made Easy Community KitchenMonday-Tuesday, Friday 9:00 a.m.-7:00 p.m., The Stop Community Food CentreWednesday-Thursday 9:00 am-5:00 p.m., Saturday 1884 Davenport Road9:00 a.m.-3:00 p.m. 416-652-7867 www.thestop.org/kitchens.php Tuesdays 10:00 a.m.-noonToronto/East York Moss Park Community Kitchen & GardenCreating Together Parkdale 416-392-6679416-537-1004 150 Sherbourne Street1497 Queen Street WestDrop-in: Monday-Thursday 10:00 a.m.-3:00 p.m., Mustard Seed Community KitchenFriday 10:00 a.m.-2:00 p.m., alternate Saturdays 416-465-606910:00 a.m.-2:00 p.m. 791 Queen Street EastFontbonne Ministries, Scadding Court Community CentreSisters of St. Joseph of Toronto and Kitchen416-465-6069 416-392-0335791 Queen Street East 707 Dundas Street Westwww.fontbonneministries.ca www.scaddingcourt.orgMonday-Friday 9:00 a.m.-4:00 p.m. Monday-Friday 8:30 a.m.-9:30 p.m., Saturday 9:00 a.m.-6:00 p.m.Friends of Dufferin Grove Park416-392-0913 South Riverdale Community Health Centre875 Dufferin Street 416-461-1925www.dufferinpark.ca 955 Queen Street East English: 2nd and 4th Monday of every monthGood Food at Home – Foodshare’s 9:30 a.m.-1:30 p.m.Community Kitchen Program Cantonese/Mandarin: 1st or 3rd of every month416-363-6441 ext. 221 10:00 a.m.-2:00 p.m.90 Croatia Street Urdu/Hindi: Hours Varywww.foodshare.net • Free/Registration required Welcome Home | A guide to services for tenants | 2009
  • 55. 68 Meals St. Christopher House Sherway Farmers’ Market 416-504-4275 North Parking Lot, Corner of Highway 427- 588 Queen Street West The Queensway www.stchrishouse.org Fridays 8:00 a.m.-2:00 p.m. Monday-Friday 11:30 a.m.-4:00 p.m., November-April also open Saturday-Sunday 11:30 Sorauren Farmers’ Market a.m.-4:00 p.m. 40 Wabash Avenue (at Sorauren Avenue) www.westendfood.coop Toronto Friendship Centre Mondays 3:00 p.m.-7:00 p.m. 416-368-8179 323 Dundas Street East Stonegate Farmers’ Market Monday-Wednesday 6:00 a.m.-4:30 p.m., Thursday St. James Humber Bay Anglican Church 6:00 a.m.-8:00 p.m., Friday 6:00 a.m.-4:30 p.m. 194 Park Lawn Road (at The Queensway) Tuesdays 4:00 p.m.-7:00 p.m. Womens Health in Womens Hands Community Health Centre Weston Farmers’ Market 416-593-7655; TTY: 416-593-5835 GO Train Parking lot, John Street 2 Carlton Street, Suite 500 (at Weston Road-Lawrence Avenue West) www.whiwh.com Saturdays 7:00 a.m.-2:00 p.m. Monday-Thursday 9:00 a.m.-8:00 p.m., Friday 9:00 a.m.-5:00 p.m., 3rd Saturday of month 10:00 a.m.-4:00 p.m. North York • Call for an appointment North York Civic Centre Farmers’ Market Yonge Street Mission Mel Lastman Square, 5100 Yonge Street 416-929-9614 Thursdays 8:00 a.m.-2:00 p.m. 270 Gerrard Street East www.ysm.on.ca The Village Organic Farmers’ Market Monday-Friday 9:00 a.m.-7:00 p.m. at the Toronto Waldorf School (program hours vary) 9100 Bathurst Street www.villagemarket.ca Saturdays 8:30 a.m.-1:30 p.m., open all year Farmers’ Markets http://tfmn.ca • Throughout the summer and early fall, Scarborough Farmers’ Markets are a great option for buying very fresh and sometimes organic BirchCliff Village Farmers’ Market fruits, vegetables, meats and cheeses directly 1512 Kingston Road (east of Warden) from the people who produce them. Fridays 3:00 p.m.-7:00 p.m. www.marketsbythebluffs.com Etobicoke/York Etobicoke Farmers’ Market Etobicoke Civic Centre, 399 The West Mall Saturdays 8:00 a.m.-2:00 p.m. Welcome Home | A guide to services for tenants | 2009
  • 56. Meals 69Toronto/East York Riverdale Farm Farmers’ Market 201 Winchester Street (in Riverdale Park)Bloor-Borden Farmers’ Market www.friendsofriverdalefarm.com/market.htmGreen Plot, Lippincott Street-Bloor Street Tuesdays 3:00 p.m.-7:00 p.m.www.farmersmarketsontario.comWednesdays 3:00 p.m.-7:00 p.m. St. Lawrence North Farmers’ Market 92 Front Street East (at Jarvis Street)Brick Works Farmers’ Market www.stlawrencemarket.com550 Bayview Avenue (between Prince Edward Saturdays 5:00 a.m.-5:00 p.m., open all yearViaduct-Pottery Road)www.evergreen.ca/rethinkspace/?p=148 Sick Kids Hospital Farmers’ MarketSaturdays 8:00 a.m.-1:00 p.m. 555 University Avenue www.farmersmarketsontario.comDufferin Grove Organic Farmers’ Market Tuesdays 9:00 a.m.-2:00 p.m.873 Dufferin Street (in Dufferin Grove Park)www.dufferinpark.ca/market/wiki/wiki.php Trinity Bellwoods Farmers’ MarketThursdays 3:00 p.m.-7:00 p.m., open all year 1053 Dundas Street West (Northwest corner of Trinity Bellwoods Park)East Lynn Farmers’ Market Tuesdays 3:00 p.m.-7:00 p.m.1949 Danforth Avenue (near Woodbine Avenue inEast Lynn Park) Withrow Farmers’ Marketwww.farmersmarketsontario.com 725 Logan Avenue (in Withrow Park)Thursdays 3:00 p.m.-7:00 p.m. www.withrowpark.ca/wiki/wiki.php Saturdays 9:00 a.m.-1:00 p.m.East York Farmers’ MarketEast York Civic Centre, 850 Coxwell AvenueTuesdays 8:00 a.m.-2:00 p.m.The Green Barn Farmers’ Market76 Wychwood AvenueSaturdays 9:00 a.m.-noonLiberty Village Farmers’ MarketLiberty Street – Atlantic Avenuewww.farmersmarketsontario.comSundays 9:00 a.m.-2:00 p.m.Metro Hall Farmers’ Market55 John Street, near King StreetThursdays 8:00 a.m.-2:00 p.m.Nathan Philips Square Farmers’ MarketNathan Phillips Square, 100 Queen Street WestWednesdays 8:00 a.m.-2:30 p.m. Welcome Home | A guide to services for tenants | 2009
  • 57. 70 Meals Food Banks There are dozens of food banks throughout Toronto, each with their own area of service. Call Daily Bread at 416-203-0050 for a referral to a member food bank near you. Visit www.211toronto.ca for more information on other food banks including those run by the Salvation Army. Please note that most food banks require proof of address, identification and income verification. Rules for using food banks can vary. Ask about them when calling to make an appointment. Daily Bread 416-203-0050 191 New Toronto Street www.dailybread.ca • If you are referred to a food bank by Daily Bread, expect to bring identification, proof of income and expenditures such as rent and utilities, along with proof of address. • This information will be updated once or twice a year. • Food banks usually provide a 2-3 day supply of food, based on the number of people in the family. Specialty Food Banks Halal Food and Essential Items Bank Muslim Welfare Centre of Toronto 416-335-9994 100 McLevin Avenue, Suite 4 & 4A www.muslimwelfarecentre.com • Monday - Thursday 2 p.m.-4 p.m. • Call for appointment. • Identification and proof of income and rent required. • Also has branches in Mississauga and Whitby. Ontario Vegetarian Food Bank 416-744-4357 2370 Midland Avenue, Main Floor, Suite B5 (Saturday 3 p.m.-6 p.m.) 2400 Finch Avenue West, Suite 10 (Saturday 10 a.m.-noon) www.vegfoodbank.ca • Call for appointment. • Identification and proof of income required. Welcome Home | A guide to services for tenants | 2009
  • 58. Free or Low Cost Meals Name Address & intersection Phone Hours Meals and Cost Meals 416 Community Support for 416 Dundas St E 416-928-3334 Mon-Sun 8 am-4 pm and Free breakfast, lunch Women (416 Drop-in Centre) (Parliament St-Dundas St E) open statutory holidays 519 Church Street Community 519 Church St 416-392-6874 Sun 10 am-3 pm Free coffee and pastry Centre (Church St-Wellesley St) Free hot meal 1-2:30 pm AIDS Committee of Toronto St. Peters Anglican Church 416-340-2437 Fri noon Free hot meal – must 188 Carlton St (Carlton-Bleeker Sts) register with agency Positive Youth Outreach 399 Church St 4th Floor 416-340-8484 Thurs 3-8 pm (Carleton St-Church St) ext. 281 Free hot meal Bloor-Bathurst Interchurch Walmer Road Baptist Church 416-924-5883 Tues 6:30 meal served $2 full course meal with Gathering Spot 188 Lowther Ave ext. 5 Meal preparation at 4 pm shared preparation and (Bloor St-Spadina Rd) clean up Canadian Red Cross Our Lady of Lourdes Church 416-480-0195 Mon 8:30 am-10:00 am Mon breakfast 41 Earl St ext. 2206 Wed 5:30 pm-7:00 pm Wed dinner (Sherbourne St-Wellesley St) Calvin Presbyterian Church 26 Delisle Ave 416-923-9030 2nd and last Sat of each Free community (Yonge St-St Clair Ave W) month, 8:30 -10 am breakfast Capuchin Outreach St. Francis Table 416-532-4172 Tues-Fri & Sun noon-1 pm $1 nutritious meal, 1322 Queen St W Mon-Fri 4:30-6 pm offering two entrees for (West of Dufferin St) dinner and many lunchesWelcome Home | A guide to services for tenants | 2009 Caribbean Canadian Catholic 867 College St 416-534-1145 Wed 9-11:30 am Soup kitchen, bag of Centre (Ossington Ave-College St) groceries available to anyone Christie Ossington 854 Bloor St W 416-534-8941 Mon-Thurs 7-9 am Free winter breakfast, Neighbourhood Centre (Ossington Ave-Bloor St W) ext. 301 Noon-1 pm Free year-round lunch, Food bank for sole parents on Wed 1:30-3:30 pm Church of Redeemer 162 Bloor St 416-922-4948 Mon-Fri 9 am-noon Free meal (Bloor St-Avenue Rd) 71
  • 59. Community Action Resource Centre 1884 Davenport Rd, Unit 1 (Lansdowne Ave-Davenport Rd) 416-654-0299 Nov-April Mon, Wed 5-6 pm Fri noon-1 pm Community dining – $1 donation welcome but not necessary 72 Meals Cornerstone Urban Church 188 Carlton St 416-203-7117 Sat 5-7 pm Free year-round dinner (Sherbourne St-Bleeker St) Davenport Perth 1900 Davenport Rd 416-656-8025 Mon, Wed 5-6:30 pm $1 or pay what you can Neighbourhood Centre (Lansdowne Ave-Davenport Rd) Fri noon-1:30 pm Doorsteps Neighbourhood Chalkfarm Community Centre 416-241-6384 Thurs noon-2 pm Healthy Heart Lunch Services 180 Chalkfarm Dr (Jane St-Wilson Ave) Fred Victor Centre 145 Queen St E 416-364-8228 Mon-Fri 10 am-noon $1.50 brunch Friends Restaurant (Jarvis St-Queen St E) Mon-Sun 4-5:30 pm $2.50 dinner *credit available Fort York Food Bank 797 Dundas St 416-203-3011 Tues-Sat 10 am-3 pm Free community (Dundas St-Palmerstone Ave) meals/snack Good Neighbours Club 170 Jarvis St 416-366-5377 Mon-Fri 11:15 am-12:30 pm Lunch $0.25 (men only) (men over 50) (Jarvis St-Queen St E) Wed-Fri 3:00-4:30 pm Dinner $0.25 Sun 11:15am-12:30pm Free Sunday lunch Good Shepherd Centre 412 Queen St E 416-869-3619 Mon-Sun 12:30-1 pm Free (Parliament St-Queen St E) and 3:30-4:30 pm LAMP Community 185 Fifth St 416-252-6471 Mon, Wed noon Free Health Centre (Islington Ave-Lake Shore Blvd W)Welcome Home | A guide to services for tenants | 2009 Lawyers Feed the Hungry Osgoode Hall 416-947-3439 Wed 5-6 pm Free dinner 130 Queen St W Thurs 6:45-7:30 am Free breakfast (University Ave-Queen St W) Sun 9-11am *bagged lunches when available Metropolitan United Church 56 Queen St E 416-363-0331 Mon, Wed, Fri 11:00 am Free hot brunch (Church St-Queen St E) Mon 6:30-7:30 pm Free dinner Mid-Toronto Community 192 Carlton St 416-962-9449 Fri 10 am-1 pm Meet and eat lunch for Services (Sherbourne St-Carlton St) persons living with HIV/AIDS
  • 60. Native Canadian Centre 16 Spadina Rd 416-964-9087 Mon-Fri noon-1:00 pm $2 if employed of Toronto (Spadina Rd-Bloor St W) $1 if unemployed/student Meals Neighbourhood Link Secord CC 416-691-7407 Thurs 5-6 pm Free Support Services 91 Barrington Av (Barrington Ave-Doncaster Ave) Parkdale Activity 1499 Queen St W 416-537-2262 Mon-Fri 9:30 am Free breakfast Recreation Centre (Lansdowne Ave-Queen St W) Mon-Thurs 11:30 am Free lunch Fri-Sun noon Free lunch Salvation Army 789 Dovercourt Rd 416-532-4511 Thurs 11 am-4 pm Free lunch Bloor Central (Dovercourt Rd-Bloor St W) Thurs 6-8 pm Free dinner Salvation Army 135 Sherbourne St 416-366-2733 Mon, Wed, Thurs, Fri, Sat Free. Pick up ticket Maxwell Meighen Centre (Sherbourne St-Queen St E) 12:30 pm by 11:30 am for free lunch Scott Mission 502 Spadina Ave 416-923-8872 Mon-Sun 10:30 & 11:30 am Free hot meal (Spadina Ave-College St) Mon-Fri 4 & 7 pm Free bag meals Seventh Day Adventist Church 235 Poplar Rd 416-284-9475 Thurs 5:00 pm Not a sit down meal. (Galloway Rd-Kingston Rd) Bring your own container St. Bartholomews Church 509 Dundas St E 416-368-0908 Tues, Thurs 6-8:00 am Free breakfast, all ages (Parliament St-Dundas St E) St. Felix Centre 25 Augusta Ave, Rear Building 416-203-1624 Mon-Fri 11 am-12:30 pm Free lunch (Spadina Ave-Queen St W) Closed last 2 weeks inWelcome Home | A guide to services for tenants | 2009 August St. James Cathedral 65 Church St 416-364-7865 Tues 1:30-3:30 pm Free hot meal in Parish (Church St-King St E) House (enter green door) St. Simons Shelter & St. Simon 525 Bloor St 416-925-7475 Wed 6:30 pm Free community dinner the Apostle Anglican Church (Sherbourne St-Bloor St) Syme-Wooner Neighbourhood 2468 Eglinton Ave W 416-766-4634 Mon-Fri 10 am Free breakfast & Family Centre (Caledonia Rd-Eglinton Ave) ext. 232 Mon-Fri noon Free lunch Mon-Sun 5 pm Free dinner (‘til March 31) 73
  • 61. Taiwanese and Newtonbrook United Church Toronto Christian Resource 53 Cummer Ave (Yonge St-Cummer Ave) 40 Oak St 416-229-5454 Wed 11 am 416-363-4234 Mon-Fri 11 am-1 pm Free lunch Free hot lunch, day long snacks 74 Meals Centre (Parliament St-Gerrard St E) Sat-Sun 7 am-9 am Weekend breakfast *extended winter hours please call ahead for info Toronto Council Fire Native 439 Dundas St E 416-360-4350 Mon-Sun noon-12:30 pm Free lunch Cultural Centre (Parliament St-Dundas St E) Mon-Thurs 3:45-4:15 pm Free dinner Toronto Friendship Centre 323 Dundas St E 416-368-8179 Mon-Sun 6-11 am Free breakfast/lunch (Sherbourne St-Dundas St E) Trinity Divine Outreach 1085 Bellamy Rd, Suite 211 416-430-0800 3rd Tues of month Free lunch Ministries (McCowan Rd-Ellesmere Rd) 1-2 pm Warden Woods Community Teesdale Centre 416-694-1138 Mon, Wed noon-2 pm Free lunch Centre 40 Teesdale Place Thurs noon Bag lunch (Pharmacy Ave-Victoria Park Ave) West Scarborough 313 Pharmacy Ave 416-755-9215 Tues noon-2 pm (Italian) $5 lunch Neighbourhood Community (Pharmacy Ave-St Clair Ave E) Fri noon-2 pm (English) $8 lunch & transportation Centre Wychwood Open Door St Matthews United Church 416-652-0857 Mon, Wed, Fri 729 St Clair Ave W, Basement 9:30 am-10:30am Free breakfast (Christie St-St Clair Ave W) 12:30-1 pm Free hot lunch Yonge Street Mission 270 Gerrard St E 416-929-9614 Tues 12:30-3 pm $2 Seniors’ Club & lunchWelcome Home | A guide to services for tenants | 2009 Christian Community Centre (Parliament St-Gerrard St E) Thurs 12:15-1:30 pm Free seniors lunch
  • 62. Meals 75Meals on Wheels Scarboroughwww.mealsonwheels.ca • Meal delivery service for seniors, Warden Woods MOW disabled persons and chronically/acutely ill 416-694-1138 persons. 74 Fir Valley Court • Fee applies St. Paul’s L’Amoreaux MOW 416-493-3333 3333 Finch Avenue EastEtobicoke/YorkEtobicoke Red Cross MOW416-236-3180 Scarborough Support Services420 Dundas Street West 416-750-9885 1045 McNicoll AvenueDownsview Services to Seniors416-398-5510 West Hill MOW497 Wilson Avenue 416-284-5931 4100 Lawrence Avenue EastHumber Community Services416-249-79461167 Weston Road Toronto/East York Scott Mission MOW 416-923-8872West Toronto MOW416-782-211480 Ward Street 502 Spadina Avenue St. Christopher House MOW 416-532-4828 298 Ossington AvenueNorth YorkYorkminster MOW416-482-0549 Sprint MOW1585 Yonge Street 416-481-0669 140 Merton Street, 2nd FloorMOW and More416-492-5811 Mid-Toronto MOW80 Sheppard Avenue West 416-962-9449 192 Carlton St, 2nd FloorTaylor Place MOW416-447-744 East York MOW875 Don Mills Road, Unit 7 416-424-3322 2 Thorncliffe Park Drive, Unit 52True Davidson MOW416-752-9667 Woodgreen MOW2723 St. Clair Avenue East 416-469-3211 1080 Queen Street East Meals Here and There Inc 416-466-0587 310 Danforth Avenue Welcome Home | A guide to services for tenants | 2009
  • 63. 76 Mental Health Services ConnexOntario Health Services Information R. Samuel McLaughlin Addiction and Mental Mental Health Service Ontario Health Information Centre Toll Free: 1-866-531-2600 (access to interpreters 416-595-6111 for over 160 languages) 219 Dufferin Street, Suite 3B www.mhso.on.ca www.camh.net/McLaughlin • Information and referral service providing • Walk-ins welcome. detailed information on mental health • Staff respond to questions about drugs, services and supports ranging from alcohol or mental health. hospital-based to community and self-help groups. Community Resource Connections of • Confidential and anonymous. Toronto 416-482-4103 366 Adelaide Street East, Suite 230 Toronto/East York www.crct.org • Community-based mental health support Across Boundaries, services, information and mental health an Ethnoracial Mental Health Centre promotion. 416-787-3007 • Outreach and case management. 51 Clarkson Avenue • Website has searchable database of mental www.acrossboundaries.ca health services and supports. • Individual and community support (case management). Consumer/Survivor Information Resource • Support groups for consumers/survivors and Centre of Toronto initiatives to address economic and social 416-595-2882 barriers. 252 College Street, 3rd floor • Alternative models of support and services, www.camh.net art therapy, drop-in, life skills, and community • Information, assistance and referral for kitchen. mental health and addiction services. • Year round income tax clinic. Alternatives: East York Mental Health Counselling Services Agency 416-285-7996 North York 2034 Danforth Avenue www.alternativestoronto.org Canadian Mental Health Association • Case management/community support. 416-789-7957 ext. 282 Intake • Supportive counselling. 700 Lawrence Avenue West, Suite 480 • Information and referral. www.toronto.cmha.ca • Information, intake and referral. Centre for Addiction and Mental Health • Case management. 416-535-8501; Crisis line: 416-595-6111 • Employment services. 1001 Queen Street West • Peer support drop-in. www.camh.net • Mental health and addiction assessment and treatment. Welcome Home | A guide to services for tenants | 2009
  • 64. Mental Health Services 77COTA Health416-785-9230700 Lawrence Avenue West, Suite 362www.cotahealth.ca • Community-based mental health, rehabilitation and support services. • Case management.EtobicokeReconnect Mental Health Services416-248-20502150 Islington Avenue, Suite 202www.reconnect.on.ca • Rehabilitation and support services. • Case management/community support. • Service provided in over 20 languages.ScarboroughCanadian Mental Health Association416-289-6285 ext. 243 Intake1200 Markham Road, Suite 500www.toronto.cmha.ca • Information, intake and referral. • Case management services. • Newcomer women’s wellness program. • Employment services. Welcome Home | A guide to services for tenants | 2009
  • 65. 78Bed Bugs
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  • 68. Settlement and Newcomer Services 81(For a more comprehensive listing of settlement services see www.211toronto.ca)Settlement.orgwww.settlement.org • Information on finding a job, sponsorship, ESL, housing and health.COSTI416-658-16001710 Dufferin Streetwww.costi.org • Settlement services, orientation, counselling, education and training.Culturelink416-588-6288160 Springhurst Avenue, Suite 300www.culturelink.net • Orientation, counselling, information and referral, assistance filling out forms. • Newcomer Youth Centre.WoodGreen Community Services416-645-6000 ext. 2100815 Danforth Avenue, Suite 300 and1491 Danforth Avenue, Main Floorwww.woodgreen.org • Orientation, counselling, employment workshops, and youth programs.Tenant Services(see also Tenant Rights and Obligations page 5)Complaints about property standardsMunicipal Licensing and Standardswww.toronto.ca/licensingFor complaints about the standards in your rental property call: Scarborough 416-396-7071 Etobicoke/York 416-394-2535 North York 416-395-7011 Toronto/East York 416-397-9200Emergency After Hours Service • For emergency matters after regular business hours, weekends and on holidays call Access Toronto at 416-338-0338. Welcome Home | A guide to services for tenants | 2009
  • 69. 82 Tenant Services Legal Assistance Advocacy Centre for Tenants Tenant Duty Counsel 416-597-5855; Toll Free: 1-866-245-4182 425 Adelaide Street West, 5th Floor www.acto.ca/english/home.php • Lawyers and legal assistants are available to assist tenants on the day of their hearing at the Landlord and Tenant Board. • Should tenants require in-depth legal services before their hearing date, they should contact a local community legal clinic (see next page). The Centre for Equality Rights in Accommodation 416-944-0087; Toll Free: 1-800-263-1139 www.equalityrights.org/cera • Can help fight housing discrimination. Community Legal Education Ontario 416-408-4420 119 Spadina Avenue, Suite 600 www.cleo.on.ca • Plain language materials cover many areas of law, including tenants rights, social assistance, immigration and refugee law, workers rights, family law, elder abuse and youth justice. Investigation and Enforcement Unit of the Ministry of Municipal Affairs 416-585-7214; Toll Free: 1-888-772-9277 www.mah.gov.on.ca/Page142.aspx • Responds to complaints about alleged offences under the new Residential Tenancies Act 2006. The Federation of Metro Tenants’ Association Tenant Hotline: 416-921-9494 www.torontotenants.org • Tenant Hotline for information on tenants’ rights and obligations and advice on matters including rent increases, maintenance and eviction. • Counselling services available in 150 languages through a telephone interpreting service. • Printed information. • Please note: the FMTA does not offer legal advice. Should your situation require legal attention, contact a local community legal clinic (listed under Legal Advice.) The Tenant Defence Fund FMTA Outreach Team: 416-413-9442 www.torontotenants.org • Tenant Support Grants, and organizing assistance to groups of tenants fighting high rent increases or the loss of their rental housing. Welcome Home | A guide to services for tenants | 2009
  • 70. Tenant Services 83Community Legal Clinics:These community legal clinics offer legal representation under Legal Aid Ontario.Legal advice is available on topics ranging from rent increases to maintenance to eviction.Etobicoke/YorkRexdale Community Legal Clinic 416-741-5201South Etobicoke Community Legal Services 416-252-7218North YorkDownsview Community Legal Services 416-635-8388Flemingdon Community Legal Services 416-441-0969Jane-Finch Community Legal Services 416-398-0677Willowdale Community Legal Services 416-492-2437ScarboroughScarborough Community Legal Services 416-438-7182West Scarborough Community Legal Services 416-285-4460Toronto/East YorkAboriginal Legal Services 416-408-3967Downtown Legal Services 416-978-6447East Toronto Community Legal Services 416-461-8102Kensington-Bellwoods Community Legal Services 416-924-4244Metro Toronto Chinese &Southeast Asian Legal Clinic 416-971-9674Neighbourhood Legal Services 416-861-0677Parkdale Community Legal Services 416-531-2411West Toronto Community Legal Services 416-531-7376Rental ArrearsIf you are behind in your rent, consider contacting the nearest office of the Rent Bank. If you are on socialassistance, please contact your caseworker.Rent Bank416-924-3862 Central Officewww.ontariorentbank.net • Provides interest-free loans to eligible tenants who are in rent arrears and facing eviction. • Rent bank loans are not available to people on social assistance or those in subsidized housing. Access Centres: Albion (North Etobicoke) 416-741-1553 Albion (South Etobicoke) 416-252-6471 COSTI North York Housing 416-244-0480 East York Housing Outreach 416-698-9306 Neighbourhood Information Post 416-924-2543 Scarborough Housing Help 416-285-8070 WoodGreen Community Centre 416-469-5211 York Community Services 416-653-5400 Welcome Home | A guide to services for tenants | 2009
  • 71. 84 Tenant Services Here to Stay Fund 416-465-8688 ext. 204 • Loans for co-op members in rent arrears for one month. • Credit counselling. Utility Arrears (gas, hydro): If you are in arrears paying gas or hydro bill, consider contacting one of the listed agencies. If you are on OW or ODSP, please contact your caseworker. Emergency Energy Fund • Service available only through referral from a 416-338-3332 housing help centre or participating agency. • Administered by Toronto Social Services. • Limited assistance to low-income households • For low-income residents of Toronto who are unable to pay heating or energy bills. not in receipt of social assistance. • Available during winter months only. • Must have received a disconnection notice or have already been disconnected and do not have Winter Warmth Fund sufficient income and/or assets to pay the arrears. 416-924-5491 Neighbourhood Information Post; 416-924-3862 Ontario Rent Bank Share the Warmth • For low-income residents who are in arrears 416-736-4671 for their natural gas and electricity utility bills, P.O. Box 30037 and who have exhausted all other sources of 1027 Finch Avenue West financial support. Toronto M3J 3L6 • Administered by Rent Bank. www.sharethewarmth.org Toronto Public Libraries 416-393-7131; TTY: 416-393-7030 www.torontopubliclibrary.ca Library materials and Internet access are available for free at ALL Toronto Public Library locations.They also have all sorts of interesting seminars, workshops and events. Check out their online calendar. If you want to use the internet, a library card provides unlimited access. A temporary ID number can be issued for single use. Newly housed tenants who want a library card can present a current bill, invoice, government cheque or any current legal document with their name and address on it. If none of these options are available please speak to your local library staff about additional options. Etobicoke/York Albion 416-394-5170 1515 Albion Road Wheelchair Accessible/Wifi Welcome Home | A guide to services for tenants | 2009
  • 72. Toronto Public Libraries 85Alderwood Jane/Dundas416-394-5310 416-394-10142 Orianna Drive 620 Jane StreetWheelchair Accessible Wheelchair Accessible/WifiBrentwood Long Branch416-394-5240 416-394-532036 Brentwood Road North 3500 Lake Shore Boulevard WestWifi Wheelchair AccessibleCentennial Maria A. Shchuka416-395-5490 416-394-1000578 Finch Avenue West 1745 Eglinton Avenue WestWheelchair Accessible Wheelchair Accessible/WifiDownsview Mimico Centennial416-395-5720 416-394-53302793 Keele Street 47 Station RoadWheelchair Accessible WifiEatonville Mount Dennis416-394-5270 416-394-1008430 Burnhamthorpe Road 1123 Weston RoadWheelchair Accessible/Wifi Wheelchair AccessibleElmbrook Park New Toronto416-394-5290 416-394-53502 Elmbrook Crescent 110 Eleventh StreetWheelchair Accessible Wheelchair AccessibleEvelyn Gregory Northern Elms416-394-1006 416-394-5230120 Trowell Avenue 123B Rexdale Boulevard, Unit 5 Wheelchair AccessibleHumber Bay416-394-5300 Oakwood Village Library and Arts Centre200 Park Lawn Road 416-394-1040Wheelchair Accessible 341 Oakwood Avenue Wheelchair AccessibleHumberwood416-394-5210 Rexdale850 Humberwood Boulevard 416-394-5200Wheelchair Accessible 2243 Kipling Avenue Wheelchair AccessibleHumber Summit416-395-5840 Richview2990 Islington Avenue 416-394-5120Wheelchair Accessible 1806 Islington Avenue Welcome Home | A guide to services for tenants | 2009
  • 73. 86 Toronto Public Libraries Wheelchair Accessible/Wifi Fairview 416-395-5750 Runnymede 35 Fairview Mall Drive 416-393-7697 Wheelchair Accessible/Wifi 2178 Bloor Street West Wheelchair Accessible Flemingdon Park 416-395-5820 Weston 29 St. Dennis Drive 416-394-1016 Wheelchair Accessible/Wifi 2 King Street Wheelchair Accessible Hillcrest 416-395-5830 5801 Leslie Street North York Wheelchair Accessible Amesbury Park Jane/Sheppard 416-395-5420 416-395-5966 1565 Lawrence Avenue West Jane Sheppard Mall, Unit 11 Wheelchair Accessible 2721 Jane Street Wheelchair Accessible Armour Heights 416-395-5430 North York Central Library 2140 Avenue Road 416-395-5535 Wheelchair Accessible 5120 Yonge Street Wheelchair Accessible/Wifi Barbara Frum 416-395-5440 North York Sheridan Mall 20 Covington Road 1700 Wilson Avenue Wheelchair Accessible/Wifi Wheelchair Accessible Bayview Village Shopping Centre Pleasant View 416-395-5460 416-395-5940 2901 Bayview Avenue 575 Van Horne Avenue Wheelchair Accessible Wheelchair Accessible Black Creek Victoria Village 416-395-5470 416-395-5950 184 Sloane Avenue Brookbanks Wheelchair Accessible 416-395-5480 210 Brookbanks Drive Woodview Park Wheelchair Accessible 416-395-5960 16 Bradstock Road Don Mills Wheelchair Accessible 416-395-5710 888 Lawrence Avenue East Yorkville Wheelchair Accessible/Wifi 416-393-7660 22 Yorkville Avenue Welcome Home | A guide to services for tenants | 2009
  • 74. Toronto Public Libraries 87Wheelchair Accessible 1 Eglinton Square, Unit 126 Wheelchair AccessibleYork Woods416-395-5980 Goldhawk Park1785 Finch Avenue West 416-396-8964Wheelchair Accessible/Wifi 295 Alton Towers Circle Wheelchair AccessibleScarborough Guildwood 416-396-8872Agincourt Guildwood Plaza416-396-8943; TTY: 416-396-8953 123 Guildwood Parkway155 Bonis Avenue Wheelchair AccessibleWheelchair Accessible/Wifi Highland CreekAlbert Campbell 416-396-8876416-396-8890 3550 Ellesmere Road496 Birchmount Road Wheelchair AccessibleWifi Kennedy/EglintonBendale 416-396-8924416-396-8910 Liberty Square Shopping Plaza1515 Danforth Road 2380 Eglinton Avenue EastWheelchair Accessible/Wifi Wheelchair AccessibleBridlewood Malvern416-396-8960 416-396-8969Bridlewood Mall 30 Sewells Road2900 Warden Avenue Wheelchair Accessible/WifiWheelchair Accessible/Wifi MaryvaleBurrows Hall 416-396-8931416-396-8740 Parkway Mall1081 Progress Avenue 85 Ellesmere RoadWheelchair Accessible Wheelchair AccessibleCedarbrae McGregor Park416-396-8850 416-396-8935545 Markham Road 2219 Lawrence Avenue EastWheelchair Accessible Wheelchair AccessibleCliffcrest Morningside416-396-8916 416-396-88813017 Kingston Road 4279 Lawrence Avenue EastWheelchair Accessible/Wifi Wheelchair Accessible/WifiEglinton Square Port Union416-396-8920 416-396-8885Eglinton Square Mall 5450 Lawrence Avenue East Welcome Home | A guide to services for tenants | 2009
  • 75. 88 Toronto Public Libraries Wheelchair Accessible Danforth/Coxwell 416-393-7783 Steeles 1675 Danforth Avenue 416-396-8975 Wheelchair Accessible Bamburgh Gardens Plaza 375 Bamburgh Circle Davenport Wheelchair Accessible 416-393-7732 1246 Shaw Street Taylor Memorial Wheelchair Accessible 416-396-8939 1440 Kingston Road Dawes Road Wheelchair Accessible 416-396-3820 416 Dawes Road Woodside Square Wheelchair Accessible 416-396-8979 Woodside Square Mall Deer Park 1571 Sandhurst Circle 416-393-7657 Wheelchair Accessible/Wifi 40 St. Clair Avenue East Dufferin Toronto/East York 416-393-7712 1625 Dufferin Street Annette Street Wheelchair Accessible 416-393-7692 145 Annette Street Forest Hill Wheelchair Accessible 416-393-7706 700 Eglinton Avenue West Beaches Wheelchair Accessible 416-393-7703 2161 Queen Street East Gerrard/Ashdale Wheelchair Accessible/Wifi 416-393-7717 1432 Gerrard Street East Bloor/Gladstone Wheelchair Accessible/Wifi 416-393-7674 1101 Bloor Street West High Park Wheelchair Accessible 416-393-7671 228 Roncesvalles Avenue City Hall Wheelchair Accessible 416-393-7650 Nathan Phillips Square Jones 100 Queen Street West 416-393-7715 Wheelchair Accessible/Wifi 118 Jones Avenue Wheelchair Accessible College/Shaw 416-393-7668 Leaside 766 College Street 416-396-3835 Wheelchair Accessible 165 McRae Drive Wheelchair Accessible Welcome Home | A guide to services for tenants | 2009
  • 76. Toronto Public Libraries 89Lillian H. Smith Queen/Saulter416-393-7746 416-393-7723239 College Street 765 Queen Street EastWheelchair Accessible/Wifi Wheelchair AccessibleLocke Riverdale416-393-7730 416-393-77203083 Yonge Street 370 Broadview AvenueWheelchair Accessible Wheelchair Accessible/WifiMain Street S. Walter Stewart416-393-7700 416-396-3975137 Main Street 170 Memorial Park AvenueWheelchair Accessible Wheelchair AccessibleMount Pleasant Sanderson416-393-7737 416-393-7653599 Mt. Pleasant Road 327 Bathurst StreetWheelchair Accessible Wheelchair AccessibleNorthern District Spadina Road416-393-7610 416-393-766640 Orchard View Boulevard 10 Spadina RoadWheelchair Accessible/Wifi Wheelchair AccessiblePape/Danforth St. Clair/Silverthorn416-393-7727 416-393-7709701 Pape Avenue 1748 St. Clair Avenue WestWheelchair Accessible St. James TownPalmerston 416-393-7744416-393-7680 495 Sherbourne Street560 Palmerston Avenue Wheelchair AccessibleWheelchair Accessible St. LawrenceParkdale 416-393-76551303 Queen Street West 171 Front Street East416-393-7686 Wheelchair AccessibleWheelchair Accessible/Wifi Swansea MemorialParliament 416-393-7695416-393-7663 95 Lavinia Avenue269 Gerrard Street East Wheelchair AccessibleWheelchair Accessible/Wifi ThorncliffePerth/Dupont 416-396-3865416-393-7677 48 Thorncliffe Park Drive1589 Dupont Street Wheelchair AccessibleWheelchair Accessible Welcome Home | A guide to services for tenants | 2009
  • 77. 90 Toronto Public Libraries Todmorden Room Voicemail and E-Mail 416-396-3875 1081 1/2 Pape Avenue Wheelchair Accessible Community Access Program (CAP) In addition to Toronto Public Libraries, CAP provides affordable or free Internet and computer Toronto Reference Library access at various locations across the city. For a list 416-395-5577 of locations near you please visit 789 Yonge Street http://cap.ic.gc.ca/index.htm Wheelchair Accessible/Wifi Metro Voicemail Project Urban Affairs Central Neighbourhood House (please call for an 416-397-7241 appointment) Metro Hall 416-925-4363 55 John Street 349 Ontario Street Wheelchair Accessible Sign-up: Monday, Wednesday 12:30 p.m.-3:30 p.m. • Persons without telephones can receive a Wychwood voicemail number to retrieve messages from 416-393-7683 any touch-tone phone. 1431 Bathurst Street • $10 for 3 months. Wheelchair Accessible Wireless Toronto 647-722-3567 contact@wirelesstoronto.ca http://wirelesstoronto.ca • Provides free wireless Internet at various hotspots across the city. • The network username is wirelesstoronto. Welcome Home | A guide to services for tenants | 2009
  • 78. Volunteering 91Whether you have a special talent for cooking or a few extra hours to sort food at a food bank, there aremany choices when it comes to volunteering. Many agencies ask volunteers to attend an orientation ortraining. Enquire at your local drop-in or community agency or search for opportunities online at:www.charityvillage.com • Search volunteer opportunities by location, type of job, sector, and whether kids and teens are welcome.www.volunteertoronto.ca • Volunteer Toronto is an online matching system for everyone over age 13. • Helpful tips for getting started and what to expect.www.boardmatch.org • Boardmatch helps place knowledgeable and enthusiastic volunteers on the Boards of Directors of charitable organizations.You can find a perfect volunteer opportunity in the community in three easy ways: • Match your skills and interests. • Find an organization by name that youd like to volunteer with. • Find a volunteer opportunity in your neighbourhood by Postal Code search. Welcome Home | A guide to services for tenants | 2009