2009A guide to services for tenants                                  Welcome                                     H ome
Table of Contents                                                                                                         ...
2   Table of Contents    Financial assistance/income         • Canada Child Tax Benefit . . . . . . . . . . . . . . . . . ...
Introduction                                                                                                   3Living on ...
4   Crisis/Emergency Information    Dial 9-1-1 for all emergencies (police, fire, ambulance)    Crisis Lines    Assaulted ...
Quick Reference                                                                                                       5Ten...
6   Tenants Rights and Obligations    Most residential rental units are covered by The Residential Tenancies Act, with the...
Tenants Rights and Obligations                                                                                          7 ...
8   Living on a Limited Budget    Bicycles    Community Bicycle Network    416-504-2918    761 Queen Street West    www.co...
Living on a Limited Budget                                                                             9Salvation Army Thr...
10   Living on a Limited Budget     Rexdale                                                  Furniture     416-675-7450   ...
Living on a Limited Budget                                                                                     11Marca Col...
12   Aboriginal Services and Housing     Aboriginal Services                                Spirit of the People Supportin...
Addiction Services                                                                                              13General ...
14   Addictions     Withdrawal Management                                      St. Joseph’s Health Centre     Central Acce...
Community Centres                                                                              15Etobicoke York DistrictCo...
16   Community Centres     North York District     Community Centre                       Address                         ...
Community Centres                                                                             17Toronto and East York Dist...
18   Community Centres     Scarborough District     Community Centre                          Address                     ...
Drop-Ins                                                           19           Welcome Home | A guide to services for ten...
34   Education     General Information     Metro Toronto Movement for Literacy     416-961-4013; Literacy Hotline: 416-961...
Education                                                                                               35www.ontario.ca/e...
36   Education     Lamp Community Health Centre     416-252-6471; TTY: 416-252-1322     185 Fifth Street     www.lampchc.o...
Education                                                                                                            37Dav...
38   Education     Ed• Reduced fees music school.          • Bang the Drum (internet access and tutoring).          • ESL ...
Employment Resource Centres                                                                         39For a more comprehen...
40   Employment Resource Centres     Centre for Education and Training                          YMCA of Greater Toronto   ...
Employment Resource Centres                                                                                 41Youth       ...
42   Employment Resource Centres     416-396-8100; TTY: 416-396-8095                              416-789-7957 ext. 297   ...
Financial Assistance                                                                                            43Old Age ...
44   Financial Assistance        Toronto Employment and Social Services Offices         Office                 Address    ...
Financial Assistance                                                                                              45Servic...
46   Health     For emergencies please dial 9-1-1                            North York                                   ...
Health                                                                                                                47To...
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Welcome Guide

  1. 1. 2009A guide to services for tenants Welcome H ome
  2. 2. Table of Contents 1Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Crisis Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5Tenant Rights and Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7Living on a limited budgetABCs of Coupon Clipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Bicycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Community thrift stores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Food – see Meals in services sectionFurniture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Haircuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11Things to do – see also Community Centres, Toronto Drop-in Network Brochure,and Toronto Public Libraries in services section • Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 • Event and festival listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 • Recreation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Where to get services in your communityAboriginal Services and Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Addiction Services • General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 • Recovery and harm reduction programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 • Withdrawal management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Bed bugs - see Pest ControlCommunity Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-18Drop-ins (Toronto Drop-in Network brochure) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-33Education • General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 • Apprenticeships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34-35• Community Colleges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 • Reading, writing, math and computer skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35-38 • Toronto District School Board (TDSB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Employment Resource Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39-42 Welcome Home | A guide to services for tenants | 2009
  3. 3. 2 Table of Contents Financial assistance/income • Canada Child Tax Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Canada Pension Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Employment Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Goods and Services Tax (GST) Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Guaranteed Income Supplement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 • Old Age Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 • Ontario Child Tax Benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 • Ontario Disability Support Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 • Ontario Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43-45 • Credit counselling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 • Trusteeship programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Health • General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 • Assistive devices and special diet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46-47 • Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47-48 • Health centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48-51 • Heat alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51-52 • Home care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52-57 • Hospitals with emergency rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Housing and Housing Help Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Income Tax Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Internet Access (see Toronto Public Libraries) Legal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60-63 Meals • Allotment and community gardens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64-66 • Community kitchens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66-68 • Farmers markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68-69 • Food banks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69-70 • Free and low cost meals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71-74 • Meals on Wheels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Mental Health Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76-77 Pest Control: Bed Bugs (Toronto Public Health Fact Sheet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78-80 Settlement and Newcomer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Tenant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81-84 Toronto Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84-90 Voicemail/email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Volunteering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Welcome Home | A guide to services for tenants | 2009
  4. 4. Introduction 3Living on a tight budget is hard—ask thousands of Torontonians from students and seniors to singleparents and newcomers. The secret is to take advantage of all the services available to you at little or nocost. The good news is that we live in a city where community-based and city services are plentiful andexceedingly accessible—if you know where to look.Enter Shelter, Support and Housing Administration’s first guide to services for new tenants. We workedwith clients and the staff of community agencies and other city divisions to develop the content. The intentis to provide a one-stop source of information that will help you become more comfortable in your home.We really do believe that home is where it starts. The listings represent key areas of interest, such ashealth care information, legal supports, employment resource centres, and ideas about where to go toconnect to others in your own community for these and other services. We’ve also added a section onwhere to get stuff cheap.Services for homeless people are listed in our 2009 Guide to Services for people who are homeless.This guide incorporates material from a variety of community and city sources and we would like to thankall contributors.If you have questions or comments about the guide, contact us at ssha@toronto.ca or 416-397-4328.More comprehensive listings of community and government programs can be found at www.211Toronto.The City of Toronto has an easy-to-use web page that lists city services, www.toronto.ca/torontohelps.Important noteWe tried hard to ensure the information in this guide is accurate, but please call ahead to verify times ofoperation and other important details.Please note that all addresses are in Toronto unless otherwise indicated. www.toronto.ca/housing Welcome Home | A guide to services for tenants | 2009
  5. 5. 4 Crisis/Emergency Information Dial 9-1-1 for all emergencies (police, fire, ambulance) Crisis Lines Assaulted Womens Helpline 416-863-0511; Toll Free: 1-866-863-0511 Centre for Addiction and Mental Health 416-535-8501 ext. 6885 Distress Centres of Toronto 416-408-HELP (4357) Gerstein Crisis Centre 416-929-5200 Kids Help Phone Toll Free: 1-800-668-6868 Toronto Rape Crisis Centre 416-597-8808 Quick Reference 211 phone service Dial 2-1-1 for information on community, social, health and government services or go online at www.211toronto.ca Access Toronto 416-338-0338; TTY: 416-338-OTTY (0889) Email: accesstoronto@toronto.ca Fax: 416-338-0685 Call Centre is open from 8 a.m.-5 p.m., Monday-Friday except for some holidays • Access Toronto is the public information and referral service for the City of Toronto government. • Service is available in person at City Hall and the civic centres from 8:30 a.m.-4:30 p.m. Government of Ontario General Inquiry: 416-326-1234; Toll Free: 1-800-267-8097 TTY: 416-325-3408; TTY Toll Free: 1-800-268-7095 www.gov.on.ca • Information on provincial services, including health services and income assistance. Landlord and Tenant Board 416-645-8080 24-hour information line www.ltb.gov.on.ca • Information on the Residential Tenancies Act and Board processes. • To speak with a real person call Monday-Friday, 8:30 a.m.-5:00 p.m. • No legal advice is offered. Telehealth Ontario 1-866-797-0000; TTY: 1-866-797-0007 24 hours a day, 7 days a week. • A free, confidential telephone service for general health information or advice from a registered nurse. • Callers do not need a health card. Welcome Home | A guide to services for tenants | 2009
  6. 6. Quick Reference 5Tenant Hotline, Federation of Metro Tenants’ Association416-921-9494www.torontotenants.org • Trained staff can explain tenants’ rights and obligations, while providing advice on matters ranging from rent increases to maintenance and eviction. FTMA does not offer legal advice. • Counselling services are available in 150 languages through a telephone interpreting service. • Online Tenant Survival Manual and Guide to Tenant Rights (in 12 languages).Service CanadaToll Free: 1-800-622-6232; TTY: 1-800-926-9105www.servicecanada.gc.ca • Information on Government of Canada services.Toronto Employment and Social ServicesClient Services and Information Unit: 416-392-2956; Toll Free: 1-888-465-4478www.toronto.ca/socialservices • Toronto Employment and Social Services delivers the Ontario Works program for youth and adults in financial need.Toronto Transit Commission (TTC)416-393-4636www.toronto.ca/ttc • Information on bus and subway fares, routes and schedules.WheeltransTrip Reservations: 416-393-4222RideLine Automated Touch Tone Service: 416-397-8000Priority Line: 416-393-4311TTY Service: 416-393-4555 • Customer Service and Wheel-Trans Registration, weekdays from 8:00 a.m.-4:00 p.m., call 416-393-4111 or email wheeltrans.customerservice@ttc.caToronto Police ServicesNon-emergency number: 416-808-2222www.torontopolice.on.caTenants Rights and ObligationsInformation below is adapted from Information for New Tenants on the Landlord and Tenant Board website,www.ltb.gov.on.ca. Landlords must provide this information to new tenants on or before the date the tenancy begins.The LawMost residential tenancies are covered by the Residential Tenancies Act (the Act). This law: • gives landlords and tenants specific rights and responsibilities, • provides rules for increasing the rent and for evicting a tenant, and • creates the Landlord and Tenant Board (the Board). Welcome Home | A guide to services for tenants | 2009
  7. 7. 6 Tenants Rights and Obligations Most residential rental units are covered by The Residential Tenancies Act, with the exception of co-ops. However, many of the act’s rules about rent do not apply to non-profit and public housing. If you need answers about the Residential Tenancies Act, contact the Customer Service line for the Landlord and Tenant Board at 416-645-8080 or toll free 1-888-332-3234. The Role of the Landlord and Tenant Board is to: • inform landlords and tenants about their rights and responsibilities under the Act, and • resolve disputes between landlords and tenants through mediation or adjudication, or by providing information. Tenant Rights and Responsibilities You have the right to: • security of tenancy – You can continue to live in your rental unit until you give your landlord proper notice that you intend to move out, you and your landlord agree that you can move, or your land- lord gives you a notice to end your tenancy for a reason allowed by the Act. Important: If your landlord gives you a notice to end your tenancy, you do not have to move out.Your landlord must apply to the Board to get an order to evict you and you will have the right to go to a hearing and explain why your tenancy should not end. • privacy – Your landlord can only enter your rental unit for the reasons allowed by the Act. In most cases, before entering your unit, your landlord must give you 24 hours written notice. There are some exceptions, however, such as in the case of an emergency or if you agree to allow the landlord to enter. You are responsible for: • paying your rent on time. • keeping your unit clean, up to the standard that most people would consider ordinary or normal cleanliness. • repairing any damage to the rental property caused by you or your guests – whether on purpose or by not being careful enough. You are not allowed to: • change the locking system on a door that gives entry to your rental unit unless you get your landlord’s permission. Landlord Rights and Responsibilities Your landlord has the right to: • collect a rent deposit – It cannot be more than one month’s rent, or if rent is paid weekly, one week’s rent. This deposit must be used as the rent payment for the last month or week of your tenancy. It cannot be used for any other reason, such as to pay for damages. A landlord must pay interest on the deposit every year. • increase the rent – There are special rules that limit how often your landlord can increase the rent and by how much. In most cases, a landlord can increase the rent only once a year by the Welcome Home | A guide to services for tenants | 2009
  8. 8. Tenants Rights and Obligations 7 guideline that is set by the Minister of Municipal Affairs and Housing. A landlord must give a tenant at least 90 days notice in writing of any rent increase and this notice must be on the proper form. Exceptions: New units, non-profit and public housing units, residences at schools, colleges and universities, and certain other accommodation are not covered by all the rent rules.Your landlord is responsible for: • keeping the rental property in a good state of repair and obeying health, safety and maintenance standards. • providing you with a copy of your written tenancy agreement within 21 days after the day you signed it and gave it to your landlord. If your tenancy agreement is not in writing, your landlord must give you written notice of their legal name and address within 21 days after your tenancy begins.Your landlord is not allowed to: • shut off or deliberately interfere with the supply of a vital service (heat, electricity, fuel, gas, or hot or cold water), care service or food that your landlord must provide under your tenancy agreement. However, your landlord is allowed to shut-off services temporarily if this is necessary to make repairs. • take your personal property if you don’t pay your rent and you are still living in your rental unit. • lock you out of your rental unit unless your landlord has an eviction order from the Board and the Sheriff comes to your rental unit to enforce it. • insist that you pay your rent by post-dated cheque or automatic debit. These ways of paying your rent can be suggested, but you cannot be refused a rental unit or evicted for refusing to give them.Living on a Limited BudgetABCs of Coupon Clipping • According to recent U.S. stats, the typical family saves $5.20 to $9.60 a week using coupons—that’s $2.6 billion a year for packaged goods alone. • Coupons are available in-store, in newspapers, in magazines, and in your junk mail. • There are a growing number of internet sites where you can sign up for free and have access to printable coupons: shopathome.com; couponsense.com; ppgazette.com; grocerycoupons.net; frugalshopper.ca • Some grocery chains have coupons on their websites (e.g., www.freshobsessed.com) • Read grocery store flyers for special weekly deals. • Combine weekly specials with coupons, if possible. • Note the coupon expiry dates. • Some manufacturers will send coupons on request. Phone the 1-800 numbers on the labels to enquire. • For more information about coupon usage and coupon clipping tips visit: www.couponmonth.com Welcome Home | A guide to services for tenants | 2009
  9. 9. 8 Living on a Limited Budget Bicycles Community Bicycle Network 416-504-2918 761 Queen Street West www.communitybicyclenetwork.org • Buy, rent, volunteer hours in exchange for, or even receive a donation of a bicycle. Cleaning • Baking soda is a relatively inexpensive cleanser for kitchen, bathroom, floors, walls, countertops, pots and pans. It is also said to be good for laundry and effective in keeping cat odours in check when sprinkled in the litter box before putting in kitty litter. • Vinegar is relatively inexpensive and has antibacterial properties in addition to being an effective cleaning agent for just about anything, either full strength or diluted with water. It is a good deodorizer (try putting a cup down smelly drains, letting it stand about 30 minutes, then running cold water). • For windows, try five parts water, one part vinegar in a recycled spray bottle. Wipe off with newspapers. • Both vinegar and baking soda are cheaper than household cleaners and are far better for the environment. • One part dish soap to five parts water in a spray bottle is another all purpose cleaner. • For a disinfecting solution, mix one part bleach to 100 parts water. Mix only as much as you need. Discard any unused solution. Wear gloves. • Old clothes can be cut-up and re-used as cleaning rags. Community Thrift Shops Double Take Clothing Store 416-925-7198 Yonge Street Mission 310 Gerrard Street East www.ysm.on.ca • Gently used clothing store that focuses on interview and career apparel. Pegasus Community Project Thrift Store 416-913-2544 970 1/2 Kingston Road Ontario Society for the Prevention of Cruelty to Animals Thrift Shops www.ospca.on.ca Scarborough North York 416-266-7716 416-635-5687 2232 Kingston Road 298 Wilson Avenue Welcome Home | A guide to services for tenants | 2009
  10. 10. Living on a Limited Budget 9Salvation Army Thrift Stores Goodwill Store Overleawww.torontosalvationarmy.ca 416-422-0998Jane Street Thrift Store 60 Overlea Boulevard416-247-05051675 Jane Street Goodwill Store Parliament 416-921-3396Bloor Street Thrift Store 306 Gerrard Street East416-533-95531219 Bloor Street Goodwill Community Donation Centre Toronto 416-363-3041Parkdale Thrift Store 231 Richmond Street East416-536-33611447 Queen Street West Goodwill Store Dufferin 416-782-3913St. Clair West Thrift Store 3302 Dufferin Street416-651-2825665 St. Clair Avenue West Goodwill Store Roncesvalles 416-534-1686Parliament Thrift Store 28 Roncesvalles Avenue416-955-0362252 Parliament Street Goodwill Store St. Clair 416-656-5550Kipling Thrift Store 585 St. Clair Avenue West416-746-35002291 Kipling Avenue Goodwill Store Weston Road 416-248-6981Scarborough 2625C Weston RoadEglinton Avenue East Thrift Store416-752-29291921 Eglinton Avenue East Value Village Bloor StreetKingston Road Thrift Store 416-539-0585416-724-5550 1319 Bloor Street West4568 Kingston Road DanforthKennedy Road Thrift Store 416-698-0621416-751-8050 2119 Danforth Avenue1225 Kennedy Road, Unit D1 North York 416-499-6177Goodwill Clothing, Furniture and Toy Shops 2776 Victoria Park AvenueGoodwill Store Coxwell416-465-8569 Queen Street293 Coxwell Avenue 416-778-4818 924 Queen Street East Welcome Home | A guide to services for tenants | 2009
  11. 11. 10 Living on a Limited Budget Rexdale Furniture 416-675-7450 45 Woodbine Downs Boulevard Furniture Bank 416-934-1229 Rogers Road 200 Madison Avenue 416-247-7372 www.furniturebank.org 605 Rogers Road, Suite C1 Call for an appointment. Need agency referral. Scarborough 416-439-4464 3701 Lawrence Avenue East, #1 Habitat for Humanity ReStores New and used housing items and renovation materials at discounted prices. South Scarborough Proceeds go to the charity. 416-752-0060 1525 Victoria Park Avenue ReStore North York 416-783-0686 Wilson 1120 Caledonia Road 416-633-2623 1030 Wilson Avenue ReStore East York 416-755-8023 29 Bermondsey Road Computers ReStore Etobicoke Little Geeks 416-259-9220 416-367-4660 7 Queen Elizabeth Boulevard www.littlegeeks.org • Helps families and children up to 18 receive used computers and free internet when in Haircuts need. Avola College of Hairstyling and Esthetics Regent Park – Family Computer Literacy 416-967-1800 Program 282 Dundas Street East 416-363-7026 www.avola.ca 417 Gerrard Street East, 2nd Floor • $6-12 Haircuts www.dixonhall.org • Helps adults, families and children learn computer skills, and the ability to earn a Barbarinos Hairstyling School Inc. 905-856-2777 computer. 7007 Islington Avenue, Unit 18 and 19 www.barbarinoshair.yp.ca • $7 Haircuts Food — see Meals in the services section Michael Kluthe Salon 416-925-6306 1428 Yonge Street www.michaelkluthe.com • Free haircuts on Wednesdays at 6:00 p.m. • Call ahead Welcome Home | A guide to services for tenants | 2009
  12. 12. Living on a Limited Budget 11Marca College of Hair and Esthetics Royal Ontario Museum416-698-2558 416-586-80002902 Danforth Avenue 100 Queen’s Parkand www.rom.on.ca416-531-3131 • Free Wednesdays from 4:30 p.m.-5:30 p.m.900 Dufferin Street • Half price admission Fridays from 4:30 p.m.-www.marca-college.com 9:30 p.m. • $7 Haircuts Event and Festival ListingsThings to do for free in the city www.toronto.ca/special_events • Check the City of Toronto website for a—see also Community Centres, Toronto Drop-in listing of festivals and events in the city.Network Brochure, and Toronto Public Libraries • Many are free.in the services section NOW magazineAttractions www.nowtoronto.com • Free magazine comes out every Thursday.Art Gallery of Ontario416-979-6648 EYE magazine317 Dundas Street West www.eye.netwww.ago.net • Free magazine comes out every Thursday. • Free on Wednesdays from 6:00 p.m.-9:00 p.m.Bata Shoe Museum Recreation416-979-7799327 Bloor Street West Toronto Parks and Recreationwww.batashoemuseum.ca 416-392-1111 • Pay what you can on Thursday from 5:00 www.toronto.ca/parks/parks_gardens.htm p.m.-8:00 p.m. • Go online for a complete listing of parks, gardens and trails.Harbourfront Centre416-973-4000 Toronto Public Swimming Poolswww.harbourfrontcentre.com 416-338-POOL (7665) • Art exhibits, festivals and music. • Free • Lots of free events.Riverdale Farm416-392-6794201 Winchester Streetwww.friendsofriverdalefarm.com • Free Welcome Home | A guide to services for tenants | 2009
  13. 13. 12 Aboriginal Services and Housing Aboriginal Services Spirit of the People Supporting Aboriginal Ex-Offenders 647-436-4310 360 Bloor Street West, Suite 306 Aboriginal Legal Services Toronto 416-408-3967 415 Yonge Street, Suite 803 2 Spirited People of the First Nations 416-944-9300 14 College Street, 4th Floor Anishnawbe Health Toronto 416-360-0486 225 Queen Street East Anduhyaun (Native Womens Shelter) Aboriginal Housing 416-920-1492 106 Spadina Road Gabriel Dumont Non-Profit Housing Corporation 416-286-5277 4201 Kingston Road, Unit 114A Council Fire Native Cultural Centre 416-360-4350 439 Dundas Street East Nekenaan (Second Stage Housing) 416-243-7669 1296 Weston Road Miziwe Biik Aboriginal Employment and Training 416-591-2310 167 Gerrard Street East Nishnawbe Homes Inc. 416-975-5451 Native Canadian Centre of Toronto 244 Church Street 416-964-9087 16 Spadina Road Wigwamen Inc. (Native Housing Main Office) 416-481-4451 25 Imperial Street, Suite 310 Native Child & Family Services 416-969-8510 30 College Street Wigwamen Terrace (Seniors Housing) 416-925-9165 14 Spadina Road Native Mens Residence (Na-Me-Res) 416-652-0334 14 Vaughan Road Native Womens Resource Centre 416-963-9963 191 Gerrard Street East Welcome Home | A guide to services for tenants | 2009
  14. 14. Addiction Services 13General information and referral Cocaine Anonymous 416-927-7858; Toll Free: 1-866-622-4636 www.ca-on.org • 12-step recovery program. Call or visitCentre for Addiction and Mental Health416-535-850133 Russell Street and 1001 Queen Street West website for list of open meetings.www.camh.net • Specialized treatment and prevention related Gamblers Anonymous to alcohol and other drug abuse. 416-366-7613 • Outpatient and day programs. www.gamblersanonymous.org • Information and referral. • 12-step recovery program. Call or visit website for list of open meetings.Metro Addiction Assessment Narcotics Anonymous 416-236-8956Referral Service416-599-1448175 College Street www.torontona.orgwww.camh.net • 12-step recovery program. Call or visit • Information sessions on addiction treatment website for list of meetings. options and in-person assessment. Overeaters Anonymous 416-588-6134; Toll Free: 1-888-221-5061 www.oaontario.orgDrug and Alcohol Treatment InfolineToll Free: 1-800-565-8603www.dart.on.ca • 12-step recovery program. Call or visit • Information about treatment services. website for list of open meetings. • Confidential. The Works 416-392-0520 (collect calls accepted)Recovery and harm 277 Victoria Street, Main Floorreduction programs www.toronto.ca/health/sexualhealth/sh_the_works.htm Office hours: 10:00 a.m.-5:00 p.m. Monday-Friday Van hours: 6:00 p.m.-11:30 p.m. Monday-Saturday • Needle exchange program run by TorontoAlcoholics Anonymous416-487-5591; TTY: 416-487-5062234 Eglinton Avenue East Public Health.www.aatoronto.org • Services include distribution of condoms, • 12-step recovery program. Call or visit needles and other materials, methadone website for list of open meetings. maintenance, testing for hepatitis A, B and C, HIV, and syphilis. • Client support and referral. Welcome Home | A guide to services for tenants | 2009
  15. 15. 14 Addictions Withdrawal Management St. Joseph’s Health Centre Central Access: 1-866-366-9513 416-530-6400 Information; Central Access: • For admission to a detox, or withdrawal 1-866-366-9513 management program, call the central access 30 The Queensway number. • Residential alcohol and drug withdrawal management, assessment and referral. Toronto East General Hospital 416-461-2010 Information; Central Access: St. Michael’s Hospital 1-866-366-9513 Withdrawal Management Services at Maxwell 985 Danforth Avenue Meighen Centre • Residential withdrawal management, 416-864-5078 Information; Central Access: assessment and referral. 1-866-366-9513 • Day-tox (outpatient) withdrawal management. 135 Sherbourne Street, 3rd Floor • Residential withdrawal management, assessment and referral. • Day-tox (outpatient) withdrawal Toronto Western Hospital Ossington Withdrawal Management Centre 416-533-7945 Information; Central Access: management. 1-866-366-9513 16 Ossington Avenue Centre for Addiction and Mental Health • Residential non-medical alcohol and drug 416-535-8501 ext. 7296 or 7297 withdrawal management for men over 16. 501 Queen Street West, Main Floor • Medical and psychosocial withdrawal Toronto Western Hospital management services. Women’s Own Withdrawal Management Centre 416-603-1462 Information; Central Access: 1-866-366-9513 892 Dundas Street West • Residential non-medical alcohol and drug withdrawal management for women over 16. Bed Bugs — see Pest Control Community Centres For a complete list of available activities and resources, including adult, family and 60+ activities, please visit www.toronto.ca/parks/torontofun or visit your local community centre for more information. The City of Toronto has a Welcome Policy that allows you to join recreation programs even if you can’t afford the fees.To find out more about applying for a Welcome Policy membership, visit your local community centre for an application, call 416-338-2000 or visit www.toronto.on.ca/parks/welcome_policy.htm. Welcome Home | A guide to services for tenants | 2009
  16. 16. Community Centres 15Etobicoke York DistrictCommunity Centre Address Phone NumberAmesbury CC 1507 Lawrence Ave W 416-395-0145Annette CRC 333 Annette St 416-392-0736Bloordale CS 10 Toledo Rd 416-394-8699Centennial Park 256 Centennial Rd 416-394-8750Centennial RC West 2694 Eglinton Ave W 416-395-6040Chalkfarm CC 180 Chalkfarm Dr 416-395-7802Domenico DiLuca CC 25 Stanley Rd 416-395-6673Edenbridge Centre 232 Edenbridge Dr 416-392-2451Edgehill House 61 Edgehill Rd 416-397-4428Elmbank CC 10 Rampart Rd 416-394-8671Fairfield Seniors Centre 80 Lothian Ave 416-394-8687Falstaff CC 50 Falstaff Ave 416-395-7924Gord and Irene RiskCC 2650 Finch Ave W 416-395-7953Hilltop CS 35 Trehorne Dr 416-394-8701Hollycrest CS 630 Renforth Dr 416-394-8703Horner Avenue Seniors Centre 320 Horner Ave 416-394-6000Humber Sheppard CC 3100 Weston Rd 416-395-6127Humberwood CC 850 Humberwood Blvd 416-394-5700Islington CS 44 Cordova Ave 416-394-8705Islington Seniors Centre 4968 Dundas St W 416-231-3431James S Bell CS 90 Thirty-First St 416-394-8707John G Althouse CS 130 Lloyd Manor Rd 416-394-8709John English CS 95 Mimico Ave Rm 100B 416-394-8711Joseph J Piccininni CRC 1369 St. Clair Ave W 416-392-0036Keele CC 181 Glenlake Ave 416-392-0695Kingsview Village CS 1 York Rd 416-394-5540Mt. Dennis Community Hall 4 Hollis St 416-394-2747Norseman CS 105 Norseman St 416-394-8719North Kipling CC 2 Rowntree Rd 416-394-8679Ourland CC 18 Ourland Ave 416-394-8673Park Lawn CS 71 Ballacaine Dr 416-394-8713Pelmo Park CC 171 Pellatt Ave 416-394-2747Smithfield CS 175 Mount Olive Dr 416-394-8715St. Marcellus CS 15 Denfield St 416-394-5490Swansea CRC 15 Waller Ave 416-392-6796The Elms CS 45 Golfdown Dr 416-394-8722Thistletown CC 925 Albion Rd 416-394-8717Thistletown Seniors Centre 925 Albion Rd 416-394-8869West Acres Seniors RC 65 Hinton Rd 416-394-8680 Welcome Home | A guide to services for tenants | 2009
  17. 17. 16 Community Centres North York District Community Centre Address Phone Number Ancaster Park CC 41 Ancaster Rd 416-395-6057 Antibes CC 140 Antibes Dr 416-395-0475 Armour Heights CC 2140 Ave Rd 416-395-7848 Banbury CC 120 Banbury Rd 416-395-6101 Barbara Frum CC 20 Covington Rd 416-395-6123 Bedford Park CC 81 Ranleigh Ave 416-392-0618 Broadlands Park CC 19 Castlegrove Blvd 416-395-7966 Cummer Park CC 6000 Leslie St 416-395-7803 Driftwood CC 4401 Jane St 416-395-6019 416-395-7944 Earl Bales Park CC 4169 Bathurst St 416-395-7873 Edithvale Park CC 7 Edithvale Dr 416-395-7827 Fairbank Memorial CC 2213 Dufferin St 416-394-2473 Flemingdon RC 29 St. Dennis Dr 416-395-7972 Flemingdon Park CC 150 Grenoble Dr 416-395-6014 Glen Long CC 35 Glen Long Ave 416-395-7961 Goulding Park CC 45 Goulding Ave 416-395-7826 Grandravine Park CC 23 Grandravine Dr 416-395-6171 Irving W. Chapley CC 205 Wilmington Ave 416-395-6016 Jenner Jean-Marie CC 48 Thorncliff Rd 416-396-2874 Lawrence Heights CC 5 Replin Rd 416-395-6120 Ledbury CC 160 Ledbury St 416-395-7962 Mitchell Field CC 89 Church Ave 416-395-0262 North Toronto Memorial CRC 200 Eglinton Ave W 416-392-6590 Northwood CC 15 Clubhouse Court 416-395-7876 Oakdale CC 350 Grandravine Dr 416-395-0484 416-395-0488 OConnor CC 1386 Victoria Park Ave 416-395-7957 Oriole Park CC 2975 Don Mills Rd W 416-395-7968 416-395-7969 Pleasantview CC 545 Van Horne Ave 416-395-6006 Roding Park CC 600 Roding St 416-395-7964 Seneca Village CC 1700 Finch Ave E 416-395-7858 Trace Manes Park CC 110 Rumsey Rd 416-396-2853 Viewmount CC 169 Viewmount Ave 416-395-6021 Welcome Home | A guide to services for tenants | 2009
  18. 18. Community Centres 17Toronto and East York DistrictCommunity Centre Address Phone NumberAdam Beck CC 79 Lawlor Ave 416-392-0741Balmy Beach CC 14 Pine Ave 416-392-6972Beaches RC 6 Williamson Rd 416-392-0740Bob Abate CRC 485 Montrose Ave 416-392-0745Brown CC 454 Avenue Rd 416-392-6826Earl Beatty CC 455 Glebeholme Blvd 416-392-0752East York CC 10811/2 Pape Ave 416-396-2880Fairmount Park CC 1757 Gerrard St East 416-392-7060Frankland CC 816 Logan Ave 416-392-0749Hillcrest CC 1339 Bathurst St 416-392-0746Holy Family CC 139 Close Ave 416-392-6695Jimmy Simpson RC 870 Queen St E 416-392-0751John Innes CC 150 Sherbourne St 416-392-6779Main Square CC 245 Main St 416-392-1070Masaryk-Cowan CRC 220 Cowan Ave 416-392-6928Matty Eckler CC 953 Gerrard St E 416-392-0750Maurice Cody CC 181 Cleveland St 416-392-0747McCormick RC 66 Sheridan Ave 416-392-0742Niagara CC 700 Wellington St W 416-392-0743Parkdale CRC 75 Lansdowne Ave 416-392-6696Regent Park North RC 415 Gerrard St E 416-392-0753Regent Park South CC 203 Sackville Green 416-392-5790S.H. Armstrong CRC 56 Woodfield Rd 416-392-0734Scadding Court CC 707 Dundas St W 416-392-0335Secord CC 91 Barrington Ave 416-396-2857St. Lawrence CRC 230 The Esplanade 416-392-1347Terry Fox CC 2 Gledhill Ave 416-392-0199Trinity CRC 155 Crawford St 416-392-0743Wallace Emerson CC 1260 Dufferin St 416-392-0039Wellesley CRC 495 Sherbourne St 416-392-0227 Welcome Home | A guide to services for tenants | 2009
  19. 19. 18 Community Centres Scarborough District Community Centre Address Phone Number Agincourt RC 31 Glen Watford Dr 416-396-4037 Berner Trail CC 120 Berner Trail 416-396-4527 Birchmount CC 93 Birchmount Rd 416-396-4311 Birkdale CC 1299 Ellesmere Rd 416-396-4069 Burrows Hall CC 1081 Progress Ave 416-396-4670 Cedarbrook CC 91 Eastpark Blvd 416-396-4028 Cedar Ridge CC 225 Confederation Dr 416-396-4026 Centennial RC 1967 Ellesmere Rd 416-396-4057 Commander Park 140 Commander Blvd 416-396-4024 Curran Hall CC 277 Orton Park Blvd 416-396-5156 East York Curling Club 901 Cosburn Ave 416-396-2816 Ellsemere CC 20 Canadian Rd 416-396-5536 Goldhawk Park CC 295 Alton Towers Circle 416-396-7757 Heron Park CC 292 Manse Rd 416-396-4035 Jack Goodlad Centre 929 Kennedy Rd 416-396-7566 LAmoreaux CRC 2000 McNicoll Ave 416-396-4510 Malvern CRC 30 Sewells Rd 416-396-4054 McGregor CC 2231 Lawrence Ave E 416-396-4023 Miliken Park CRC 4325 McCowan Rd 416-396-7757 Don Montgomery CC 2467 Eglinton Ave E 416-396-4043 Neilson House 1575 Neilson Rd 416-396-4526 Oakridge CC 63 Pharmacy Ave 416-338-1966 Port Union CC 5450 Lawrence Ave E 416-396-4031 Scarborough Village RC 3600 Kingston Rd 416-396-4048 Scott Westney House 180 McLevin Ave 416-396-4071 Stan Wadlow Clubhouse 373 Cedarvale Ave 416-396-2842 Stephen Leacock CC 2520 Birchmount Rd 416-396-4040 Tall Pines CC 64 Rylander Blvd 416-396-4350 Tam Heather CC 730 Military Trail 416-284-9251 West Rouge CC 270 Rouge Hills Dr 416-396-4147 West Scarborough CC 313 Pharmacy Ave 416-755-9215 Welcome Home | A guide to services for tenants | 2009
  20. 20. Drop-Ins 19 Welcome Home | A guide to services for tenants | 2009
  21. 21. 34 Education General Information Metro Toronto Movement for Literacy 416-961-4013; Literacy Hotline: 416-961-5557 344 Bloor Street West, Suite 306 www.mtml.ca/lan.htm • Major online referral database of classes, programs, schools and tutor associations for adults. • Telephone information and referral for adult literacy, upgrading and English as a Second Language (ESL) programs. Ontario Ministry of Education and Training www.edu.gov.on.ca/eng/welcome.html • Website contains information on education/training programs and practices. • Also has up-to-date information on how to access local programs, and FAQs (Frequently Asked Questions) about everything to do with education and training. ILC – Independent Learning Centre 416-484-2704 (English); 416-484-2722 (French) 2180 Yonge Street www.ilc.org • Provides a distance education program in English and in French for Ontario residents who want to earn secondary school diploma credits, upgrade basic skills, or study for personal development. • Also offers an elementary program for children temporarily living outside Canada. GED Information and Testing Centre 416-484-2737; Toll Free: 1-800-573-7022 2180 Yonge Street (Independent Learning Centre) • General Educational Development (GED) testing program allows adults who have not finished high school to show that they have acquired the knowledge and skills associated with, and comparable to, high school completion. • Successful GED candidates earn the Ontario High School Equivalency Certificate. Toronto District School Board (for a full listing of services, please see TDSB section) General Line: 416-397-3000 Continuing Education and ESL: 416-338-4000 Language Instruction for Newcomers to Canada (LINC): 416 925-5462 Key to Learn,Virtual School (E-learning): 416-396-8481 www.tdsb.on.ca Continuing Education – Night High School Classes General Registration: 416-338-4222 2 Trethewey Drive, 3rd Floor Apprenticeships Ministry of Training, Colleges and Universities Ontario, Apprenticeship Program 416-326-5800 625 Church Street, 1st Floor Welcome Home | A guide to services for tenants | 2009
  22. 22. Education 35www.ontario.ca/employmentontario • Website has information on scholarships for youth and on the job apprenticeship training. • Also has information on pre-apprenticeship programs and how to get started.Toronto Community Colleges • Provide training in a wide range of practical and technical skills. • Programs are planned in co-operation with industry to provide maximum employment opportunities.Etobicoke/YorkHumber College – Various Campuses416-675-5000www.humber.caNorth YorkSeneca College – Various Campuses416-491-5050 ext. 2800www.senecac.on.caScarboroughCentennial College416-289-5000; Toll Free: 1-800-268-4419www.centennialcollege.caToronto/East YorkGeorge Brown College – Various Campuses416-415-2000; Toll Free: 1-800-265-2002; TTY: 1-877-515-5559www.georgebrown.caReading, writing, math and computer skillsEtobicoke/YorkBelka Enrichment Centre416-744-3430; Toll Free: 1-888-344-34301977 Finch Avenue West, Suite 212www.cablomissions.orgMonday-Saturday 9:00 a.m.-7:00 p.m. • Open to all, focus on African and Caribbean Canadian communities. Welcome Home | A guide to services for tenants | 2009
  23. 23. 36 Education Lamp Community Health Centre 416-252-6471; TTY: 416-252-1322 185 Fifth Street www.lampchc.org Monday-Thursday 9:00 a.m.-8:00 p.m., Friday 9:00 a.m.-5:00 p.m. • Free one-on-one and small group tutoring in reading, writing and basic math. • Participants must be over age 19 and fluent in English. • TTC tickets and childcare costs can be covered. The Learning Enrichment Foundation 416-769-0830 116 Industry Street http://lefca.org • Provides skills training and job placement services to adults age 16-30. Toronto/East York Alexandra Park Neighbourhood Learning Centre 416-591-7384 Scadding Court Community Centre 707 Dundas Street West, Room 2 www.apnlc.org • Offers Literacy and Basic Skills (LBS) programs to adults free of charge. • Assistance is available to anyone who needs to improve reading, writing, math, or basic computer skills. Canadian Hearing Society 416-928-2532; TTY: 416-928-2519 271 Spadina Road www.chs.ca/offices/toronto • Eligibility: deaf, deafened and hard of hearing adults with limited English or ASL. • Educational support for part-time post secondary studies is available in the form of Sign Language Interpreters, Computerized Notetakers and Assistive Listening Devices. Centre for Community Learning & Development/Neighbourhood Information Post 416-968-6989 Parliament Library 269 Gerrard Street East, 2nd Floor http://nipost.org CNIB 416-486-2500 ext. 8286 1929 Bayview Avenue www.cnib.ca • Programs available for individuals with impaired vision who are out of school. Welcome Home | A guide to services for tenants | 2009
  24. 24. Education 37Davenport Perth Neighbourhood Centre416-656-8025 ext. 4211900 Davenport Roadwww.dpnc.caMonday-Thursday 1:00 p.m.-9:00 p.m. • Available to individuals age 19 and older with no high school diploma. • Literacy program helps to improve reading, writing and math skills. • Tutors, group learning and afternoon/evening classes.Dixon Hall, Regent Park Learning Centre416-363-3920417 Gerrard Street Eastwww.dixonhall.org • Programs include the Literacy Program for basic skills, the Family Computer Literacy Program (19 computer workstations with tutoring and internet access) and Social Enterprise and Employment Development (SEED).East York Learning Experience416-425-2666266 Donlands AvenueMonday-Wednesday 9:00 a.m.-9:00 p.m., Thursday 9:00 a.m.-5:00 p.m. • Adult skill development and enrichment programs in literacy, basic math and computer skills.Frontier College416-923-359135 Jackes Avenuewww.frontiercollege.ca • Operates a variety of literacy programs across the city. • One-to-one tutoring with adults and ESL for new Canadians. • Beat the Street program includes literacy upgrading, a GED preparation course and computer skills training.Parkdale Project Read416-531-63081209 King Street WestMonday-Wednesday 10:00 a.m.-9:00 p.m., Thursday 10:00 a.m.-8:00 p.m.www.nald.ca/ppr • Drop-in learning times, small group or one-to-one tutoring learning methods are available to adults for reading, writing, basic math and basic computer skills. • Specialty learning groups include science and history, women’s studies, seniors and community in action.St. Christopher House416-848-79801033 King Street WestMonday, Friday 9:00 a.m.-5:00 p.m., Tuesday-Thursday 9:00 a.m.-9:00 p.m.www.stchrishouse.org • Programs include one-to-one and small group learning for reading, writing and math skills. • GED & ACE Upgrading Program. Welcome Home | A guide to services for tenants | 2009
  25. 25. 38 Education Ed• Reduced fees music school. • Bang the Drum (internet access and tutoring). • ESL for new immigrants and refugees. Street Haven at the Crossroads 416-392-9230 Adelaide Resource Centre for Women 67 Adelaide Street East, 3rd Floor Monday-Thursday 1:00 p.m.-5:00 p.m. (some program hours vary) www.streethaven.com • Provides programs to women 19 years and over. • Basic skills in reading, writing, math, computers and job search techniques are taught in small groups or one-on-one. Toronto District School Board Scarborough Adult Learning Centres • Day programs which allow credit completion Scarborough Centre for Alternative Studies of grade 9-12. (adults) • Credit options include ESL, English, math, 416-396-6921 science, co-op, hairstyling and 939 Progress Avenue pre-apprenticeship classes. www.scasonline.com Toronto/East York Etobicoke/York City Adult Learning Centre (CALC) 416-393-9740 1 Danforth Avenue Burhamthorpe Adult Learning Centre 416-394-7130 500 The East Mall www.calconline.net schools.tdsb.on.ca/burnhamthorpe Adult Literacy and Basic Skills North York (LBS) Emery Adult Learning Centre Etobicoke/York 416-395-3225 3395 Weston Road Burnhamthorpe Collegiate Adult Learning www.emeryadult.com Centre 416-394-3809 Yorkdale Adult Learning Centre/SS 500 The East Mall 416-395-3350 38 Orfus Road Scarborough www.yorkdale.net Pharmacy Adult Learning Centre 416-396-6904 1641 Pharmacy Avenue Toronto/East York Bickford Centre 416-393-1995 777 Bloor Street West, Room 214B Welcome Home | A guide to services for tenants | 2009
  26. 26. Employment Resource Centres 39For a more comprehensive listing of employmentservices and programs, visit www.211toronto.ca Toronto/East YorkEmployment Resource Centres are also located in Acces Employment (see also p. 40)each of the Toronto Employment and Social 416-921-1800Services offices listed on page 44. 489 College Street, Suite 100 www.accestrain.comEmployment Resource Centres • Access to computers, internet, fax, Humber College photocopiers and telephones St. Clair West Employment Resource Centre • Job boards and resource materials 416-654-5566 • Assistance with resumes and job search 1345 St. Clair Avenue West, 2nd Floor www.erc.humber.caEtobicoke/York Neighbourhood Link Support ServicesCosti, Caledonia Centre Community Employment Resource Centre416-789-7925 416-691-7407700 Caledonia Road 3036 Danforth Avenuewww.costi.org www.neighbourhoodlink.orgLearning Enrichment Foundation, WoodGreen Community ServicesAction Centre for Employment East York Employment Centre416-769-0830 416-615-1515116 Industry Street 1450 OConnor Drive, Building 1, Unit 4www.lefca.org www.woodgreen.orgDixon Community Services WoodGreen Community Services416-243-5154 East Toronto Employment Resource Centre1735 Kipling Avenue, Lower Level, Suite A 416-462-3110 ext. 2316www.dixoncommunity.com 1080 Queen Street East www.woodgreen.orgCommunity MicroSkillsDevelopment Centre Fred Victor Centre416-247-7181; Toll Free: 1-877-979-3999 416-364-89861 Vulcan Street 100 Lombard Street, Suite 102www.microskills.ca www.fredvictor.orgHumber College Times Changes Women’sRexdale Employment Resource Centre Employment Service416-748-7200 416-927-19001620 Albion Road, 2nd Floor 365 Bloor Street East, Suite 1704www.erc.humber.ca www.timeschange.orgJobStart Centre for Education and Training416-231-2295; TTY: 416-251-2723 No phone number available, walk-in2930 Lake Shore Boulevard West 595 Parliament Street, Main Floorwww.jobstart-cawl.org www.tcet.com/ercs Welcome Home | A guide to services for tenants | 2009
  27. 27. 40 Employment Resource Centres Centre for Education and Training YMCA of Greater Toronto No phone number available, walk-in Employment and Community Services 21 St. Clair Avenue East, Suite 600 416-609-9622 www.tcet.com/ercs 10 Milner Business Court, Suite 600 www.ymcatoronto.org Project Work 416-481-2211 YMCA of Greater Toronto 2221 Yonge Street, Suite 100 Employment and Community Services www.projectwork.ca 416-335-5490 5635 Finch Avenue East Toronto Community Employment Services www.ymcatoronto.org 416-488-0084 2221 Yonge Street, Suite 403 YWCA Toronto www.tces.on.ca Employment and Skills Development 416-264-5788 3730 Kingston Road, 2nd Floor Scarborough www.ywcatoronto.org Acces Employment Scarborough Branch North York 416-431-5326 2100 Ellesmere Road, Suite 250 Centre for Education and Training www.accestrain.com (No phone number, walk-in only) RBS Building, 1090 Don Mills Road, Suite 406 Goodwill Toronto www.tcet.com/ercs Kennedy Employment Resource Centre 416-285-8876 ext. 240 JVS Toronto, Sheppard Avenue East 2425 Eglinton Avenue East, Suite 300 416-756-0202 www.goodwill.on.ca Atria 1, 2255 Sheppard Avenue East, Suite A120 www.jvstoronto.org Centre for Information and Community Career Foundation Lawrence Square Employment Resource Centre Services of Ontario 416-292-7505 2330 Midland Avenue 416-789-5877; TTY: 416-789-9334 www.cicscanada.com Lawrence Square Mall, 700 Lawrence Avenue West, Suite 433 Centre for Information and Community www.careerfoundation.org Services of Ontario Toronto Integrated Service Centre JVS Toronto,York Gate Boulevard 416-292-7510 416-514-0900 3850 Finch Avenue East Yorkgate Mall, 1 York Gate Boulevard, Lower Level, www.cicscanada.com Suite 136A www.jvstoronto.org Seneca College Employment Resource Centre Toronto District School Board 416-293-3722 Chesswood Employment Resource Centre 3660 Midland Avenue, 2nd Floor 416-395-9559 www.senecac.on.ca/cms/community/etbs.jsp 3701 Chesswood Drive, Suite 100 www.tdsb.on.ca Welcome Home | A guide to services for tenants | 2009
  28. 28. Employment Resource Centres 41Youth Youth Employment Services 416-535-8448 1610 Bloor Street West, Main Floor www.yes.on.caYMCA of Greater TorontoEmployment and Community Services, Etobicoke416-741-8714Albion Mall, 1530 Albion Road, Suite 83www.ymca.org Aboriginal Metis Nation of Ontario 416-977-9881Tropicana Community ServicesAlternative Youth Centre for Employment416-491-7000 75 Sherbourne Street, Suite 222505 Consumers Road, Suite 102 www.metisnation.orgwww.ayce.on.ca Miziwe Biik Aboriginal Employment and Training 416-591-2310; Toll Free: 1-877-980-6961JVS TorontoYouth Services416-636-2481 167 Gerrard Street EastJane Finch Mall, 1911 Finch Avenue West, Unit 3 www.miziwebiik.comwww.jvstoronto.orgYMCA of Greater Toronto NewcomersEmployment and Community Services, North York416-635-9622 Ethiopian Association in the4580 Dufferin Street, 2nd Floor Greater Toronto Areawww.ymcatoronto.org 416-694-1522 2064 Danforth AvenueOperation Springboard www.ethiocomm.orgAris Kaplanis Centre for Youth416-615-0788 Skills for Change2568 Lawrence Avenue East Employment Resource Centrewww.operationspringboard.on.ca 416-572-0790 1139 College StreetYouth Job Action Centre www.skillsforchange.org416-286-16601371 Neilson Road, Suite 113www.youthjobactioncentre.org Disabled Canadian Hearing Society 271 Spadina RoadYonge Street MissionEvergreen Centre for Youth416-977-7259 ext. 245 416-928-2533; TTY: 416-928-2519381 Yonge Street, Basement www.chs.ca/offices/torontowww.ysm.on.ca Canadian Paraplegic Association Ontario 416-422-5644 ext. 245; Toll Free: 1-877-422-1112 Lyndhurst Centre, 520 Sutherland DriveSt. Stephen’s Community HouseEmployment Resource Centre416-531-4631 www.cpaont.org1415 Bathurst Street, Main Floorwww.ststephenshouse.com Toronto District School Board Scarborough Centre for Employment Accessibility Welcome Home | A guide to services for tenants | 2009
  29. 29. 42 Employment Resource Centres 416-396-8100; TTY: 416-396-8095 416-789-7957 ext. 297 3478 Lawrence Avenue East, Unit C006 1200 Markham Road, Suite 500 www.accessibleerc.com www.toronto.cmha.ca Centre for Addiction and Mental Health Mental health employment Employment Support and Development services 416-535-8501 ext. 4876 250 College Street, Suite G201 Canadian Mental Health Association www.camh.net Toronto Branch, Employment Services Lawrence Square Mall, 700 Lawrence Avenue W., Suite 480 Toronto East Counselling 416-789-7957 ext. 297 and Support Service www.toronto.cmha.ca Work Initiative Program 416-462-0461 Canadian Mental Health Association 2 Pape Avenue Markham Road Site, Employment Services www.tecss.com Financial Assistance Canada Child Tax Benefit • Maternity and Parental Benefits Toll Free: 1-800-387-1193 • Sickness Benefits www.cra-arc.gc.ca • Compassionate Care Benefits • A tax-free monthly payment made to eligible fami • Fishing Benefits lies to help them with the cost of raising children • Workers and/or Residents Outside Canada under age 18. • Family Supplement Financial Assistance GST Credit Toll Free: 1-800-959-1953 Canada Pension Plan (CPP) Frequently Asked Questions: Toll-Free: www.cra-arc.gc.ca 1-800-277-9914; TTY: 1-800-255-4786 • A tax-free quarterly payment that helps www.servicecanada.gc.ca individuals and families with low and modest • Retirement Pension incomes offset all or part of the GST or HST • Disability Benefits they pay. • Death Benefit • Childrens Benefits • Survivors Pension Guaranteed Income Supplement (GIS) Toll Free: 1-800-277-9914; TTY: 1-800-926-9105 www.servicecanada.gc.ca • Provides additional money, on top of the Old Employment Insurance (EI) Frequently Asked Questions: Toll-Free: 1-800-206- Age Security pension, to low-income seniors 7218; TTY: 1-800-529-3742 living in Canada. www.servicecanada.gc.ca • Regular Benefits Welcome Home | A guide to services for tenants | 2009
  30. 30. Financial Assistance 43Old Age Security (OAS)Frequently Asked Questions:Toll-Free: 1-800-277-9914; TTY: 1-800-255-4786www.servicecanada.gc.ca • Old Age Security Pension • Allowance Program • Allowance for the Survivor • Guaranteed Income Supplement • Old Age Security Identification CardOntario Child BenefitToll Free: 1-866-821-7770; TTY: 1-800-387-5559www.gov.on.ca/children • Eligibility is based on the number of children under age 18 in your family and your family net income.The Ontario Disability Support Program (ODSP)Toll Free: 1-800-808-2268www.mcss.gov.on.ca • ODSP is designed to meet the needs of people with disabilities who are in financial need, or who want and are able to work and need support. ODSP Offices: North York General Inquiry: 416-325-5900; TTY: 416-325-5846 1870 Wilson Avenue Scarborough General Inquiry: 416-325-0123; TTY: 416-326-7290 770 Birchmount Road, Unit #30 Toronto/East York General Inquiry: 416-314-6514; TTY: 416-314-6521 47 Sheppard Avenue East, 6th Floor Downtown General Inquiry: 416-314-5700; TTY: 416-314-3393 385 Yonge Street, 2nd FloorOntario Works (OW)Toronto Employment and Social Services Client Services and Information Unit: 416-392-2956www.toronto.ca/socialservices • Toronto Employment and Social Services delivers the OW program for youth and adults in financial need. • Applications can be made in person, by phone or online.You will need to attend an in-person follow- up interview. • Use the online eligibility estimator to find out if you qualify for OW or ODSP Welcome Home | A guide to services for tenants | 2009
  31. 31. 44 Financial Assistance Toronto Employment and Social Services Offices Office Address Service Area by Postal Code 1225 Kennedy Rd, Unit 1, Scarborough M1P 2L4 M1K M1L M1M General Inquiries: 416-392-2800 M1N M1P M1R Scarborough West Intake: 416-392-2725 Social Services 5639 Finch Ave E, Scarborough M1B 5L1 M1B M1C M1E General Inquiries: 416-397-1000 M1G M1H M1J Scarborough North Intake: 416-397-1010 M1S M1T M1V Social Services M1W M1X 20 Lesmill Rd, North York M3B 2T5 M2H M2J M2K General Inquiries: 416-392-2850 M2L M2M M2N North York East Intake: 416-392-2811 M2P M2R M3A Social Services M3B M4N M5M 1860 Wilson Ave, North York M9M 3A7 M3L M3N M9L General Inquiries: 416-392-6500 M9M M9N North York West Intake: 416-397-0185 Social Services 1117 Finch Ave W, North York M3J 2P7 M3H M3J M3K General Inquiries: 416-397-9450 M3M M6A M6L North York Central Intake: 416-397-9451 Social Services 1450 O’Connor Dr, Bldg 1 Unit 33 M3C M4A M4B North York M4B 2T8 M4C M4G M4H East York General Inquiries: 416-392-3400 M4J M4K Social Services Intake: 416-392-3421 1631 Queen St E, Toronto M4L 1G4 M4E M4L M4M General Inquiries: 416-392-3200 East Toronto Intake: 416-392-3213 Social Services 150 Eglinton Ave E, Suite 900, Toronto M4P 3E2 M4P M4R M4S General Inquiries: 416-397-1800 M4T M4V M5N M5P Central Toronto Intake: 416-397-5100 M5R M6B M6C M6E Social Services 111 Wellesley St E, Toronto M4Y 3A7 M4W M4X M4Y General Inquiries: 416-392-5300 M5A Downtown Toronto Intake: 416-392-5100 Social Services 1900 Dundas St W, Toronto M6R 3B6 M6J M6K M6R General Inquiries: 416-397-7800 High Park / Parkdale Intake: 416-397-7900 Social Services 214 Wellington St W, Toronto M5V 3C6 M5B M5C M5E M5G General Inquiries: 416-392-2600 M5H M5J M5K M5L Metro Hall Intake: 416-392-2635 M5S M5T M5V M5W Social Services M5X M6G 220 Attwell Dr, Unit 4, Etobicoke M9W 6T9 M9R M9V M9W General Inquiries: 416-392-6400 Etobicoke North Intake: 416-392-6405 Social Services 605 Rogers Rd, Toronto M6M 1B9 M6H M6M M6N General Inquiries: 416-392-6200 York/Humber Intake: 416-392-6242 Social Services 779 The Queensway, Etobicoke M8Z 1N4 M6P M6S M8V M8W General Inquiries: 416-392-6550 M8X M8Y M8Z M9A Etobicoke South Intake: 416-397-0330 M9B M9C M9P Social Services
  32. 32. Financial Assistance 45Service in other languages www.stchrishouse.orgTo get information on Ontario Works in a language • Information, referral and advocacy regardingother than English, please refer to the numbers financial issues such as social assistancelisted below for service in various languages. Staff • Income tax clinicswill provide general information about the Social • Financial literacy workshopsServices Division and details on where to apply. • Help accessing banking servicesWritten requests for information can also be sent to:Toronto Employment and Social Services Trustee ProgramsClient Services and Information Unit55 John Street, 12th floor Ontario Ministry of the Attorney GeneralMetro Hall Station 1123 Office of the Public Guardian and TrusteeToronto Ontario 416-314-2800; Toll Free: 1-800-366-0335; TTY: 416-M5V 3C6 314-2687 Atrium on Bay, 55 Bay Street, Suite 800Language Lines www.attorneygeneral.jus.gov.on.ca/english/family/pgtEnglish 416-392-8623 • Manages the financial affairs of persons whoChinese 416-397-7383 are mentally incapable and without someoneFarsi/Persian 416-392-2987 to act on their behalf.French 416-397-7385Polish 416-392-4225 Evangel HallPortuguese 416-397-7381 416-504-3563Russian 416-397-0123 552 Adelaide Street WestSomali 416-397-7384 www.evangelhall.caSpanish 416-397-7382 • Voluntary trusteeships for local residents whoVietnamese 416-397-1787 want this service.TTY 416-392-2594 or 416-392-2823 Neighbourhood Information Post Housing Trusteeship ProgramCredit Counselling 416-924-2543 Parliament Public LibraryCredit Canada, Head Office 269 Gerrard Street East, 2nd Floor416-228-3328; Toll Free: 1-800-267-2272 www.nipost.org45 Sheppard Avenue East, Suite 810 • Helps individuals maintain rental accommodationwww.creditcanada.com on pre-authorized basis. • Money management counselling by • Budget counselling. appointment. • Mediation between debtor and creditor. St. Stephen’s Community Centre • First counselling session free, ongoing 416-964-8747 counselling on a sliding scale. 260 Augusta Avenue • See website for additional locations. www.ststephenshouse.com • Voluntary trusteeship program. • Waiting list for program.St. Christopher House, Financial Advocacyand Problem Solving416-848-79801033 King Street West Welcome Home | A guide to services for tenants | 2009
  33. 33. 46 Health For emergencies please dial 9-1-1 North York 4400 Dufferin Street, Unit A4-A5 General Information Monday-Thursday 8:30 a.m.-7:00 p.m., Friday 8:30 a.m.-5:00 p.m. Healthy Ontario www.healthyontario.com Scarborough • General health information. 2063 Lawrence Avenue East • Includes listings of doctors, medical providers Monday-Thursday 8:00 a.m.-7:00 p.m., and a database with information on prescription Friday 8:00 a.m.-6:30 p.m. and over-the-counter drugs. (from 5:00 p.m. to closing by appointment only) Toll Free: 1-888-376-5197 for an appointment MedVisit Doctors Housecall Service 416-631-3000 Toronto www.medvisit.ca 47 Sheppard Avenue East, 4th Floor • Doctors make house calls for non-emergency Monday,Tuesday,Thursday, Friday 8:30 a.m.-5:00 p.m. situations. Wednesday 8:30 a.m.-6:30 p.m. • All charges covered by Ontario Health Insurance. 777 Bay Street, Suite M212 The College of Physicians and Surgeons Monday-Friday 8:30 a.m.-5:00 p.m. of Ontario 416-967-2626; Toll Free: 1-800-268-7096 ext. 626 Toronto Public Health www.cpso.on.ca Toronto Health Connection Information Line • “Find a doctor” search tool has a list of 416-338-7600; TTY: 416-392-0658 doctors accepting new patients. http://www.toronto.ca/health/thc_index.htm • Information and access to all Toronto Public Telehealth Ontario Health programs and services. Toll Free: 1-866-797-0000; TTY: 1-866-797-0007 • Free, confidential information and advice • A free, confidential telephone service for from a public health professional. general health information or advice from a Registered Nurse. • Callers do not need a health card. Assistive Devices and Special Diet • 24 hours a day, 7 days a week. Ontario Ministry of Health and Ontario Ministry of Health Long-Term Care INFOline: 1-800-664-8988; TTY: 1-800-387-5559 Assistive Devices Program 416-327-8804 or 416-327-4282; OHIP Offices: TTY: 1-800-268-6021 • For new or replacement cards www.health.gov.on.ca/english/public/pub/pub_menu s/pub_adp.html Etobicoke • Ontario residents with long-term physical Sun Life Financial Centre disabilities and valid health cards can apply for 3300 Bloor Street West help in paying for medical equipment and devices. Monday,Tuesday,Wednesday, • Program covers eye glasses, hearing aids, Friday 8:30 a.m.-5:00 p.m., diabetes supplies, prosthetic devices and Thursday 8:30 a.m.-7:00 p.m. mobility devices. Welcome Home | A guide to services for tenants | 2009
  34. 34. Health 47Toronto Employment and Social Services Toronto/East YorkSpecial Services Items416-392-8623 General Inquiry Faculty of Dentistry, University of Torontowww.toronto.ca/socialservices 416-979-4927 (adults) • OW clients with special needs should contact 101 Elm Street their caseworker. • Open September-June. • Items covered include prescription drugs, diabetes supplies, dentures, wheelchairs, George Brown College, Casa Loma Campus scooters, prosthesis, and respiratory 416-415-4547 supplies. 175 Kendal Avenue • Low cost cleanings, small fillings and dentures.Toronto Employment and Social ServicesSpecial Needs Items for Persons Not in Receipt of Queen West Community Health CentreSocial Assistance (Hardship Fund) 416-703-8481416-392-8623 General Inquiry 168 Bathurst Streetwww.toronto.ca/socialservices • All Toronto residents, reduced prices. • Toronto Social Services administers the Hardship Fund, which is meant to help Regent Park Community Health Centre residents purchase medical supplies they 416-364-2261 ext. 7019 otherwise could not afford. 465 Dundas Street East • Items covered include eye glasses, prescription  

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