6.9 Transitioning out of Transitional Housing (Winter)
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6.9 Transitioning out of Transitional Housing (Winter)

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Many communities and providers have decided to convert some of their transitional housing to other uses. This workshop will present information about how to make these conversions, including how to ...

Many communities and providers have decided to convert some of their transitional housing to other uses. This workshop will present information about how to make these conversions, including how to transition to permanent supportive housing models or to short-term shelter or interim housing models.

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6.9 Transitioning out of Transitional Housing (Winter) 6.9 Transitioning out of Transitional Housing (Winter) Presentation Transcript

  • Key Issues in Converting Transitional Housing to Permanent Supportive Housing Janel Winter Corporation for Supportive Housing July 2010 www.csh.org
  • Overview
    • Key Considerations Before Making the Decision
    • Property Management and the Tenant-Landlord Relationship in Permanent Supportive Housing
    • Services in Permanent Supportive Housing
  • Key Considerations
    • Shift in Philosophy
    • Property Management in PSH
    • Service Delivery in PSH
  • Permanent Supportive Housing Philosophy
    • Lease-based housing
    • Housing not contingent upon services
    • Tenants are living in their own homes
      • Considerations for building community, location of service delivery, offices, etc.
    • Main goal = housing stability and living as independently as possible
  • Key Considerations Before Making the Decision to Convert
  • Key Considerations
    • Key Considerations Before Making the Decision to Convert
      • Agency Mission & Capacity
      • Population Served
      • Housing Models
      • Financing and Sustainability
      • Property Management and the Tenant-Landlord Relationship
      • Service Philosophy and Delivery
  • Property Management and the Tenant-Landlord Relationship
  • Property Management
    • In PSH, tenants hold leases
    • Governed by tenant law
    • Tenants have legal rights – can be difficult to evict for anything other than non-payment of rent
    • Must follow legal eviction process
  • Property Management
    • Who will provide property management?
      • Own project or lease units and provide property management
      • Own project but contract with property management company
      • Tenants lease units directly from private property owner (single site or scattered-site in the community) who provides property management – you provide services
  • Property Management
    • Important to separate social service and property management functions
  • Property Management
    • “ Double bottom line”
    • Key practices related to:
      • Development and enforcement of house rules
      • Collaborative approaches to tenant selection and screening, move-in orientation and crisis management
      • Resident councils
      • Creation of job opportunities for tenants
      • Record-keeping
      • Evictions and problem-solving
  • Property Management
    • Property Management and Service Provision Relationship
      • Mission-driven property management
      • Establish clear roles and responsibilities
      • Recognize overlap and built-in tension between roles
  • Property Management
      • Mission-driven property management
        • Committed to success of community and each tenant
        • House rules/leases focus on preserving physical integrity of building and ensuring peaceful enjoyment of building for all tenants
  • Property Management
    • Establish clear roles and responsibilities
      • What are the roles of service staff? Of property management?
      • Ongoing forum for discussion & re-negotiation of roles
  • Property Management
    • Recognize overlap and built-in tension between roles
      • How will conflicts between roles be handled?
      • How can all roles be coordinated to work for success of tenants?
  • Service Delivery in Permanent Supportive Housing
  • Service Delivery in Permanent Supportive Housing
    • In Permanent Supportive Housing, Services Are:
      • FLEXIBLE : Designed to be responsive to tenants’ needs
      • INDEPENDENT : Focus of services is on maintaining housing stability
      • VOLUNTARY : Participation is not a condition of tenancy
  • Service Delivery in Permanent Supportive Housing
    • Flexible Services
      • Services are tenant-focused and designed to meet a variety of tenant needs
      • Services are always accessible
        • Some tenants may choose to use services intensively at first and then decrease
        • Some tenants may choose to use services episodically
        • Some tenants may choose to use services intensively for as long as they live in housing
  • Service Delivery in Permanent Supportive Housing
    • Independent Services
      • Comprehensive Continuum of Services provided to ensure tenants’ housing stability
        • Intensive case management
        • Medical
        • Mental health
        • Substance abuse
        • Employment
        • Education
        • Crisis intervention
        • Financial literacy
        • Other services that impact housing stability
  • Service Delivery in Permanent Supportive Housing
    • Independent Services
      • All services do NOT have to be provided directly by sponsor
      • Service coordination – connect tenants with services already available in community
  • Service Delivery in Permanent Supportive Housing
    • Voluntary Services
      • Housing is not contingent on acceptance of services
        • If tenants refuse services, their lease is not terminated
        • “ Natural consequences”
  • Service Delivery in Permanent Supportive Housing
    • Voluntary Services
      • Housing providers must offer services tenants want and need
      • Housing providers must creatively engage with tenants to encourage them to choose services
  • Service Delivery in Permanent Supportive Housing
    • Voluntary Services
      • Key to long-term housing retention for vulnerable populations
        • In housing with voluntary services and active engagement strategies, tenants engage in services at very high rates
        • In housing with voluntary services and active engagement strategies, tenants retain housing at higher rates than in housing with mandated services
  • Service Delivery in Permanent Supportive Housing
    • Voluntary Services
      • Voluntary services does NOT mean few/no services
      • Services are KEY to increasing housing retention and ending homelessness
  • Further Resources
  • Service Delivery in Permanent Supportive Housing
    • HUD Supportive Housing Program: www.hud.gov
      • http://www.hud.gov/offices/cpd/homeless/programs/shp/index.cfm
    • CSH Resources: www.csh.org
      • Developing & Operating Permanent Supportive Housing Toolkit
      • http://www.csh.org/index.cfm?fuseaction=Page.viewPage&pageId=3685&nodeID=81
    • Janel Winter
    • Associate Director, New Jersey
    • CSH
    • 650 South Broad Street, 3 rd floor
    • Trenton, NJ 08611
    • 609.392.7820
    • [email_address]