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5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)
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5.9 What Does “Improving Shelter” Look Like? A Discussion for Organizational Change (Ryczek)

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This workshop will explore what it means to improve shelter in the context of two critical areas; (1) measuring length of stay and using that data to improve the program; and (2) quality and …

This workshop will explore what it means to improve shelter in the context of two critical areas; (1) measuring length of stay and using that data to improve the program; and (2) quality and effectiveness of the services offered in shelter and the degree to which they are focused on preparing clients for housing.

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  • 1. WHAT DOES IMPROVING SHELTER LOOK LIKE? Rhode Island’s OPERATION FIRST STEP PROGRAM Jim Ryczek Executive Director, Rhode Island Coalition for the Homeless 1070 Main Street, Pawtucket, RI 02860 [email_address]
  • 2. HISTORY <ul><li>WELCOME ARNOLD (A RI Revolutionary War Hero) </li></ul><ul><ul><li>Over 25 years RI’s Largest Congregate Shelter; </li></ul></ul><ul><ul><li>114 Bed Capacity (for unaccompanied Men &amp; Women); </li></ul></ul><ul><ul><li>Night-to-Night; </li></ul></ul><ul><ul><li>Limited to No Effective Case Management; </li></ul></ul><ul><ul><li>In June, 2006 the shelter was designated to close and be razed to build the new RI State Police Barracks on the site; </li></ul></ul>
  • 3. History (cont.) <ul><li>Advocates objected to the replacement of Welcome Arnold with another large congregate shelter; </li></ul><ul><li>Advocates instead promoted community-based, scattered site apartment and/or group home model; </li></ul><ul><li>Intensive case management as a central component; </li></ul><ul><li>This resulted in a delay in the closing of Welcome Arnold until March 15, 2007; </li></ul>
  • 4. Advocacy Opportunity: The Window Opens… <ul><li>Leverage existed with Governor’s press statement: “I have pledged to ensure that every individual using that facility is accommodated before construction begins. [N]othing whatsoever will happen at Welcome Arnold until we have established a plan to ensure that we can provide for the facility’s residents going forward.” </li></ul><ul><li>These statements would come back to haunt him…but, not persuade him and his administration to allocate more resources. </li></ul>
  • 5. Advocacy Opportunity: The Window Opens… <ul><li>We won on the new model… </li></ul><ul><li>We did not win bringing the new model to scale; </li></ul><ul><ul><li>W.A. = 114 beds in a Night-to-Night Shelter; </li></ul></ul><ul><ul><li>Accommodated 297 individuals in Feb. 2007; </li></ul></ul><ul><ul><li>New Operation First Step Program = 100 beds; </li></ul></ul><ul><li>Several challenges emerged in implementation; </li></ul><ul><ul><li>First 100 beds ≠ 297 people!; </li></ul></ul><ul><ul><li>Co-operation &amp;Collaboration Issues. </li></ul></ul>
  • 6. First 100 beds ≠ 297 people! <ul><li>Funding restricted to approx. what Welcome Arnold cost = $700,000; </li></ul><ul><li>A Decentralized, Community based model would serve 100 clients (70 women, 30 men) at any point-in-time; </li></ul><ul><li>There would no longer be ANY emergency women’s shelter in the state; </li></ul><ul><li>The transition would happen in a 24 hr. period; </li></ul><ul><li>Overflow would result and must be planned for… </li></ul>
  • 7. Co-operation &amp; Collaboration Issues <ul><li>“ Silo-ization”&amp; competition for scare resources had not fomented close collaborative relationships; </li></ul><ul><li>Further exacerbated by philosophical issues; </li></ul><ul><li>Implementation Committee formed to oversee &amp; coordinate the transition; </li></ul><ul><li>Made up of executive directors of 5 agencies chosen to replace W.A. with the new Operation First Step Program. </li></ul>
  • 8. Cost to the State = $3.8 Million
  • 9. PROGRAM AGENCIES <ul><ul><li>CROSSROADS RI </li></ul></ul><ul><ul><ul><li>Intake/Assessment </li></ul></ul></ul><ul><ul><li>URBAN LEAGUE RI </li></ul></ul><ul><ul><ul><li>Women (younger) </li></ul></ul></ul><ul><ul><li>AMOS HOUSE </li></ul></ul><ul><ul><ul><li>Substance free/recovery </li></ul></ul></ul><ul><ul><li>MENTAL HEALTH ADVOCATES/OASIS </li></ul></ul><ul><ul><ul><li>Mental Health </li></ul></ul></ul><ul><ul><li>HOUSE OF HOPE CDC </li></ul></ul><ul><ul><ul><li>Women (older) </li></ul></ul></ul>
  • 10. GOALS OF FIRST STEP <ul><li>Assess and Identify Basic Needs; </li></ul><ul><li>Provide Effective Case Management &amp; Treatment Planning; </li></ul><ul><li>Achieve Better Stability and Sustainability; </li></ul><ul><li>Transition to Permanent Housing. </li></ul>
  • 11. Program Modifications <ul><li>Implementation Committee was Re-organized into an ongoing Monitoring &amp; Evaluation Committee; </li></ul><ul><li>E.D.s were replaced by Program Directors and those responsible for direct care/case management; </li></ul><ul><li>Regular weekly meeting became bi-weekly, then monthly meetings. </li></ul>
  • 12. Coordination of Services <ul><li>Devise Common Policies &amp; Protocols; </li></ul><ul><li>Resolve Difficult Cases &amp; Programmatic Issues; </li></ul><ul><li>Increase Communication &amp; Collaboration; </li></ul><ul><li>Promote Intensive Client-Centered Case Management; </li></ul><ul><li>Promote good Treatment Planning &amp; Evaluation. </li></ul>
  • 13. INTENSIVE SUPPORTIVE SERVICES <ul><li>Housing; </li></ul><ul><li>Employment; </li></ul><ul><li>Public Benefits; </li></ul><ul><li>Appropriate Referral &amp; Follow Through on them; </li></ul><ul><li>Health &amp; Mental Health Assessment; </li></ul><ul><li>Reintegration; </li></ul><ul><ul><li>Family; and, </li></ul></ul><ul><ul><li>Community. </li></ul></ul>
  • 14. CHALLENGES <ul><li>100 beds in Community-based program ≠ 100 beds in a night-to-night shelter…this took us years to address; </li></ul><ul><li>Collaborating; </li></ul><ul><li>Communication; </li></ul><ul><li>Case manger training and expertise; </li></ul><ul><li>Maintaining confidentiality. </li></ul>
  • 15. OUTCOMES <ul><li>First Year: </li></ul><ul><ul><li>38 % obtained permanent housing, as opposed to 11% from the shelter system; </li></ul></ul><ul><ul><li>33% increased their income from entry to exit as opposed to 15% in the shelter system; </li></ul></ul><ul><li>The most recent year…thing continue to improve: </li></ul><ul><ul><li>63% obtained a positive housing placement; </li></ul></ul><ul><ul><li>79% stayed &lt; 6 mos. </li></ul></ul><ul><ul><li>60% stayed &lt; 3 mos. </li></ul></ul><ul><ul><li>30% stayed &lt; 1 mo. </li></ul></ul>
  • 16. QUESTIONS? COMMENTS? OBSERVATIONS? SUGGESTIONS? Rhode Island’s OPERATION FIRST STEP PROGRAM Jim Ryczek Executive Director, Rhode Island Coalition for the Homeless 1070 Main Street, Pawtucket, RI 02860 [email_address]

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