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3.7 Voluntary Case Management Strategies

3.7 Voluntary Case Management Strategies






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    3.7 Voluntary Case Management Strategies 3.7 Voluntary Case Management Strategies Presentation Transcript

    • Voluntary Service Models FEBRUARY, 2011 NAEH
    • Voluntary ServicesGoal basedStructured around real expectations: Lease, eligibility standards, legal issues, CPS requirementsProvides information and choiceAddresses identified needs
    • TransitionTransition from an acute model to a long term modelFrom a symptom based model to goal based modelsFrom crisis response to long term planningLook at long term changeProvide housing as a base
    • What Are People Asking ForA Safe Affordable Place To LiveCommunityServices Appropriate To Their NeedsChoiceMoney Enough To Live OnA Role In The Community And In Their FamiliesA Chance For Their Children And Themselves ToGet Ahead
    • TasksAsk people what they want, where they want to be in5 yearsConnect people dreams and goals for their familiesto housing as the first stepEducate people about available housing options andexpectations of eachIdentify skills and supports needed to maintainchosen housing optionsEstablish housing access or housing stability as aprimary goalAssist people to secure an income
    • TasksPrepare for the expectations of each housingopportunityPlan for and assist in maintaining housing(paying rent, apartment maintenance andupkeep, complying with the lease and followinghouse rules, accessing aftercare services andsupports)
    • Case Management: Engagement Strategies• Pro-active outreach• Introduce yourself and how you can be helpful• Repeated, predictable, non-intrusive patterns of interaction• Responding to felt needs• Respecting boundaries• Allowing people as much control as possible over interactions• Be patient and persistent• Listen
    • Goal Based Engagement and Assessment StrategiesExplore what the persons/ family’s choice meansHistory (i.e. housing, employment)How person/ family became homeless, lost employment/incomePreferencesFinancial IssuesImplications of disabilities or service needs and how thisrelates to goalLong term goals, particularly as relate to children
    • Education: Clarify What You Can OfferHousing Models and Expectations of Each Expectations of tenancy Rent payment Quiet enjoyment Maintaining apartmentFinancial RealitiesApplication process and timelines
    • Finding Common GroundNegotiation Strategies Link proposed option to client’s aspirations Frame move as intermediate Reflect on clients experience in housing to better understand current needs Open up discussion of other options Test available options with peers Negotiate to improve skills/resources to access/maintain preferred option
    • Finding Common GroundWorker should be forthright about the reasons forassessment and what they are able to accessWorker should anticipate reactions to disagreementand remain connected
    • Begin: Developing the Plan to Work TogetherElicit and listen to the parent and reflect back toclarify and check understandingGoal setting is an individual processEmpathize about goal setting and unmet goalsListen to resident’s perception of past successes andstruggles in reaching goalsList and discuss strengths that may facilitate reachinggoals
    • Developing the Plan to Work TogetherPositively reinforce all achievements along the pathtoward reaching goals and objectivesNormalize any setbacks that may occur and helpresident develop alternate strategies or new objectivesthat are attainable