Presenters:  Samantha Batko, NAEH  Michelle Budzek, The Partnership Center, Ltd. Learning Labs: Using Stakeholder Workgrou...
Learning Lab focus: <ul><ul><li>By looking at two different communities, Cincinnati, OH and Fairfax County, VA, </li></ul>...
Create a unified vision  <ul><li>To continue to develop and implement a  single, coordinated, inclusive  homeless assistan...
Steps to inclusion and success <ul><li>Create opportunities for input & listen to stakeholders </li></ul><ul><li>Be focuse...
Listening to those we serve <ul><li>Homeless Think Tank </li></ul><ul><li>Introductions & Around the Room </li></ul><ul><l...
Listening to those who serve <ul><li>Make the Continuum a “year-round” process through a Working Group System.  Some examp...
Homeless Clearinghouse City Homeless Coalition County Transitional Housing Group Structured for input  Staff and grant man...
Listening to those who fund <ul><li>The CoC process is not solely a mechanism by which homeless assistance providers apply...
Opportunity for Input <ul><li>Central Access Point </li></ul><ul><li>Clients frustrated seeking shelter. </li></ul><ul><li...
Creating & Using a Central Access Point 1.  Charted the reality of Shelters before CAP 2.  Made changes:  married without ...
Community Expectations: <ul><li>HOUSING </li></ul><ul><ul><li>Obtain permanent housing – Outreach, ES, TH </li></ul></ul><...
Use technology as your friend <ul><li>HMIS is not just a data collection system for APR’s it’s a way to measure your progr...
Technology Solution - Helper  Technology
Housing outcome results <ul><li>Emergency Shelter  - 88% positive (obtaining housing other than streets/shelter or jail) <...
Family Recidivism – over 10 years Measuring Success
Annual system counts <ul><li>Official federal counts of the homeless include persons living on the streets, in emergency s...
Where are we today <ul><li>Learning and adapting as we go </li></ul><ul><li>Focusing on the “assets of the client” not the...
Fairfax County, VA <ul><li>Geography: 395 square mile suburb of Washington, DC </li></ul><ul><li>Population:  </li></ul><u...
Fairfax’s Ten Year Plan <ul><li>Vision: </li></ul><ul><li>“ Every person in our community will access and maintain decent,...
Key Strategies of the Plan <ul><li>Place a strong focus on preventing homelessness, </li></ul><ul><li>Provide integrated a...
Implementation Task Groups
Task Group Coordination <ul><li>Co-Chair Group, Training and Change Management Group </li></ul><ul><li>Coordination of Tas...
Keys to Effective Task Groups <ul><li>Stakeholder Involvement </li></ul><ul><li>Ownership </li></ul><ul><li>Accountability...
Stakeholder Involvement <ul><li>Co-chair selection </li></ul><ul><ul><li>Appropriate County employee </li></ul></ul><ul><u...
Ownership <ul><li>Task Group is responsible for work products from conception to training: </li></ul><ul><ul><li>Develop i...
Accountability <ul><li>Overarching Task Group Chaired by Program Manager of Office to Prevent and End Homelessness </li></...
Qualitative Accomplishments <ul><li>Discharge Procedure Manual approved by area hospitals and jails. </li></ul><ul><li>New...
Outcomes <ul><li>10.75% decrease in overall homelessness from 2009 to 2010 (from 1,730 to 1,544) </li></ul><ul><ul><li>14....
Where We Are Now <ul><li>Ongoing monitoring of data and outcome evaluation are helping to inform ongoing modifications. </...
Upcoming SlideShare
Loading in …5
×

3.6 Learning Labs: Using Stakeholder Workgroups to Improve Community Interventions of Your Homeless Assistance System

578 views

Published on

Published in: Business, Real Estate
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
578
On SlideShare
0
From Embeds
0
Number of Embeds
48
Actions
Shares
0
Downloads
10
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide
  • Michelle
  • 3.6 Learning Labs: Using Stakeholder Workgroups to Improve Community Interventions of Your Homeless Assistance System

    1. 1. Presenters: Samantha Batko, NAEH Michelle Budzek, The Partnership Center, Ltd. Learning Labs: Using Stakeholder Workgroups to Improve Community Interventions
    2. 2. Learning Lab focus: <ul><ul><li>By looking at two different communities, Cincinnati, OH and Fairfax County, VA, </li></ul></ul><ul><ul><li>this workshop will show how two different communities utilized workgroups and inclusive community processes to achieve system changes and success. </li></ul></ul>
    3. 3. Create a unified vision <ul><li>To continue to develop and implement a single, coordinated, inclusive homeless assistance system. </li></ul><ul><li>To support homeless persons in their movement from homelessness to economic stability and affordable permanent housing within a supportive community. </li></ul><ul><li>To be inclusive of all the needs of all the CoC’s homeless, including the special services and housing needs of homeless sub-populations. </li></ul><ul><li>Cincinnati/Hamilton County, OH CoC </li></ul>
    4. 4. Steps to inclusion and success <ul><li>Create opportunities for input & listen to stakeholders </li></ul><ul><li>Be focused & outcome oriented </li></ul><ul><li>Use technology as your friend </li></ul><ul><li>Measure progress </li></ul>
    5. 5. Listening to those we serve <ul><li>Homeless Think Tank </li></ul><ul><li>Introductions & Around the Room </li></ul><ul><li>What is the Continuum of Care – Information Sharing </li></ul><ul><li>What barriers did you face/are you facing coming from homelessness to housing? What’s the biggest problem? </li></ul><ul><li>What were some of the biggest helps you had? </li></ul><ul><li>Design the perfect program </li></ul>Input & Listening
    6. 6. Listening to those who serve <ul><li>Make the Continuum a “year-round” process through a Working Group System. Some examples: </li></ul><ul><ul><li>Family Shelter Partnership </li></ul></ul><ul><ul><li>Homeless Outreach Group (HOG) </li></ul></ul><ul><ul><li>SPC, PSH, TH Working Groups </li></ul></ul><ul><ul><li>HMIS Advisory Committee </li></ul></ul><ul><li>Focus: service delivery/coordination… policies…outcomes </li></ul>Input & Listening
    7. 7. Homeless Clearinghouse City Homeless Coalition County Transitional Housing Group Structured for input Staff and grant management = CoC, Inc. Family Shelter Partnership Homeless Individuals Task Force (HITForce) Benefit Access Group (BAG) Homeless Outreach Group (HOG) Homeless Management Information System (HMIS) Advisory Committee Permanent Housing Group (PHG) Shelter Plus Care Workgroup
    8. 8. Listening to those who fund <ul><li>The CoC process is not solely a mechanism by which homeless assistance providers apply for funding. The CoC process also serves as a multi-year strategic planning and networking tool for the homeless services system . Well-established continuums conduct multi-year, strategic planning for homeless programs and services that are well integrated with planning for mainstream services. </li></ul><ul><li>HUD: Continuum of Care 101 </li></ul><ul><li>http://www.hudhre.info </li></ul>Input & Listening
    9. 9. Opportunity for Input <ul><li>Central Access Point </li></ul><ul><li>Clients frustrated seeking shelter. </li></ul><ul><li>Shelters agree. </li></ul><ul><li>Shelters consider & document the current “rules for shelter” </li></ul><ul><li>CoC and shelters create CAP </li></ul>Input & Listening
    10. 10. Creating & Using a Central Access Point 1. Charted the reality of Shelters before CAP 2. Made changes: married without children; teenage boys (HEARTH) FSPP Shelter Singles Families with Children Two Parent Married with Children Two Parent Unmarried with Children Couple without Children Married Couple without Children Unmarried Same Sex Female Couple with Children Same Sex Female Couple Without Children Boys up to AGE Shelter A Yes Yes Yes @ Hotel Yes @ Hotel No No Yes No Shelter – 12; Hotel no limit Shelter B No Yes Yes Yes No No Yes No 18 or under guardian-ship Shelter C Yes Yes Yes Yes No No Yes No 18 or under guardian-ship Shelter D No Yes Yes Yes No No Yes No 18 or under guardian-ship Shelter E Yes Yes No No No No Yes No 11 Shelter F Yes Yes No No No No Yes No 18 or under guardian-ship
    11. 11. Community Expectations: <ul><li>HOUSING </li></ul><ul><ul><li>Obtain permanent housing – Outreach, ES, TH </li></ul></ul><ul><ul><li>Maintain permanent housing – PH, PSH </li></ul></ul><ul><ul><li>Length of time in shelter (rapid re-housings) - ES </li></ul></ul><ul><ul><li>Recidivism – ALL </li></ul></ul><ul><li>INCOME </li></ul><ul><ul><li>Increasing income -ALL </li></ul></ul>Focused
    12. 12. Use technology as your friend <ul><li>HMIS is not just a data collection system for APR’s it’s a way to measure your progress. </li></ul><ul><li>HMIS software often supports elements other than “data collection” – befriend the system </li></ul><ul><ul><ul><ul><li>Sharing information </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Case planning </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Screening and assessment </li></ul></ul></ul></ul>Technology
    13. 13. Technology Solution - Helper Technology
    14. 14. Housing outcome results <ul><li>Emergency Shelter - 88% positive (obtaining housing other than streets/shelter or jail) </li></ul><ul><li>Transitional Housing – 71% positive (obtaining PH) </li></ul><ul><li>PSH – 3 years average stay in PSH (maintaining); of those leaving 59% exited to other forms of permanent housing. </li></ul>Measuring Success
    15. 15. Family Recidivism – over 10 years Measuring Success
    16. 16. Annual system counts <ul><li>Official federal counts of the homeless include persons living on the streets, in emergency shelters and in transitional housing. In 2010 that’s 6,965 different persons— down 5% from 2009. </li></ul>Measuring Success
    17. 17. Where are we today <ul><li>Learning and adapting as we go </li></ul><ul><li>Focusing on the “assets of the client” not the weaknesses to encourage movement. </li></ul><ul><li>Retooling the system </li></ul><ul><li>Collecting and reviewing our data constantly </li></ul>
    18. 18. Fairfax County, VA <ul><li>Geography: 395 square mile suburb of Washington, DC </li></ul><ul><li>Population: </li></ul><ul><ul><li>More than 1 million residents </li></ul></ul><ul><ul><li>Over 45% are ethnic or racial minorities </li></ul></ul><ul><li>Economy: </li></ul><ul><ul><li>Median Household Income $105,241 </li></ul></ul><ul><ul><li>The number of residents in poverty increased 33% between 2000 and 2009 </li></ul></ul><ul><li>Housing: </li></ul><ul><ul><li>Average rental cost in 2010: $1,383 </li></ul></ul><ul><ul><ul><li>FMR One Bedroom – $1,318 </li></ul></ul></ul><ul><ul><ul><li>FMR Two bedroom - $1,494 </li></ul></ul></ul><ul><ul><li>Vacancy rate of 6.2% </li></ul></ul><ul><ul><li>In 2009, 46% of renters were housing cost burdened (paying over 30% of their income towards housing) </li></ul></ul>
    19. 19. Fairfax’s Ten Year Plan <ul><li>Vision: </li></ul><ul><li>“ Every person in our community will access and maintain decent, safe, affordable housing.” </li></ul>
    20. 20. Key Strategies of the Plan <ul><li>Place a strong focus on preventing homelessness, </li></ul><ul><li>Provide integrated access to housing and services in the community, </li></ul><ul><li>Increase the availability and choices of permanent housing, and </li></ul><ul><li>Create a community-wide partnership to implement the plan. </li></ul>
    21. 21. Implementation Task Groups
    22. 22. Task Group Coordination <ul><li>Co-Chair Group, Training and Change Management Group </li></ul><ul><li>Coordination of Task Group work plans </li></ul><ul><ul><li>Universal Work Plan </li></ul></ul><ul><ul><li>Division of Overlapping work products </li></ul></ul><ul><li>Prioritization of work needed for HPRP implementation </li></ul><ul><ul><li>Data </li></ul></ul><ul><ul><li>Discharge Planning </li></ul></ul><ul><ul><li>Intake and Assessment </li></ul></ul><ul><ul><li>Community Case Management </li></ul></ul>
    23. 23. Keys to Effective Task Groups <ul><li>Stakeholder Involvement </li></ul><ul><li>Ownership </li></ul><ul><li>Accountability </li></ul>
    24. 24. Stakeholder Involvement <ul><li>Co-chair selection </li></ul><ul><ul><li>Appropriate County employee </li></ul></ul><ul><ul><li>Nonprofit Stakeholder </li></ul></ul><ul><li>Task group participants </li></ul><ul><ul><li>Public </li></ul></ul><ul><ul><li>Nonprofit </li></ul></ul><ul><ul><li>Private </li></ul></ul>
    25. 25. Ownership <ul><li>Task Group is responsible for work products from conception to training: </li></ul><ul><ul><li>Develop independent work plan and timeline. </li></ul></ul><ul><ul><li>Produce work products independently. </li></ul></ul><ul><ul><li>Work Products approved and disseminated by Office to Prevent and End Homelessness. </li></ul></ul><ul><ul><li>Train larger community on work products. </li></ul></ul><ul><li>Every participant’s voice is taken into consideration/counts. </li></ul>
    26. 26. Accountability <ul><li>Overarching Task Group Chaired by Program Manager of Office to Prevent and End Homelessness </li></ul><ul><ul><li>Important role that leaders play </li></ul></ul><ul><li>Regular Partner Update (email newsletter) </li></ul><ul><li>Annual Snapshot, Governing Board </li></ul>
    27. 27. Qualitative Accomplishments <ul><li>Discharge Procedure Manual approved by area hospitals and jails. </li></ul><ul><li>New intake and assessment process, development of new tools, including Housing Targeting Tool. </li></ul><ul><li>Conversion of Transitional Housing Units to Permanent Supportive Housing Units. </li></ul><ul><li>Conversion of one shelter into Single Room Occupancy units (construction in progress). </li></ul><ul><li>Housing database, establishment of County-wide Housing and Landlord Outreach Coordinator position. </li></ul><ul><li>Community Care Management Procedure Manual. </li></ul>
    28. 28. Outcomes <ul><li>10.75% decrease in overall homelessness from 2009 to 2010 (from 1,730 to 1,544) </li></ul><ul><ul><li>14.22% decrease from 2007 </li></ul></ul><ul><li>Decrease of 18.51% in chronic homelessness from 2009 to 2010 (from 297 to 242) </li></ul><ul><ul><li>34.95% decrease from 2007 </li></ul></ul><ul><li>Decrease of 16% in family homelessness from 2009 to 2010 (from 1,067 persons in families to 892 persons in families) </li></ul><ul><ul><li>Following an increase of 17 percent between 2005 and 2008 </li></ul></ul><ul><ul><li>Lowest level ever documented by the community </li></ul></ul>
    29. 29. Where We Are Now <ul><li>Ongoing monitoring of data and outcome evaluation are helping to inform ongoing modifications. </li></ul><ul><li>New task groups to tackle newly identified issues: </li></ul><ul><ul><li>Shelter Intake Redesign – tackling wait lists, shelters being the only gateway to housing assistance </li></ul></ul><ul><ul><li>Housing Options – addressing affordable housing issues in the County </li></ul></ul>

    ×