3.5 Ellen Howard Cooper


Published on

Published in: Business, Economy & Finance
  • Be the first to comment

  • Be the first to like this

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

3.5 Ellen Howard Cooper

  1. 1. 1<br />Homelessness Prevention<br />In New York City<br />NAEH Conference, July 14 2011<br />
  2. 2. 2<br />How do we target services?<br />Put services in the highest risk communities. One quarter of NYC’s communities contribute over 60% of all shelter entrants<br />
  3. 3. 3<br />How do we target services?<br />HomeBase Shelter Profile<br />Provide services to families who have similar characteristics to families who enter shelter. <br />
  4. 4. 4<br />How do we target services?<br />L<br />L<br />L<br />L<br />L<br />L<br />L<br />L<br />Outreach to families who are most likely to end up in shelter.<br />
  5. 5. 5<br />Planning<br />How do we target services?<br />Public awareness campaign with placements in high-demand communities<br />Developed screening and referral service through 311<br />Calls transferred to Homebase doubled<br />
  6. 6. 6<br />How do we target services?<br />Targeting Tenants Affected by Foreclosure<br />DHS purchased proprietary data in order to map buildings at risk of foreclosure<br />Programs hired staff with foreclosure expertise to:<br /><ul><li>Outreach to tenants in at-risk buildings
  7. 7. Provide advice and assistance with tenancy rights, benefits, utilities, and relocation</li></li></ul><li>7<br />Planning<br />How do we target services?<br />Lessons:  <br /><ul><li>Invest in technology
  8. 8. Make data useful for practitioners
  9. 9. Use data for continuous quality improvement</li></li></ul><li>8<br />
  10. 10. 9<br />How do we allocate prevention resources?<br />
  11. 11. 10<br />How do we allocate prevention resources?<br />Cost Per 90 Day Diversion:<br />HRA = $600<br />Hombase = $3,000<br />
  12. 12. 11<br />How do we allocate prevention resources?<br />
  13. 13. 12<br />Planning<br />How do we allocate prevention resources?<br />Lessons:  <br /><ul><li>Offer a range of services that are progressively more intensive and expensive only after initial intervention doesn’t work
  14. 14. You can offer a universal service without “wasting” resources on low-risk households
  15. 15. Leverage TANF and mainstream resources
  16. 16. Incentivize providers to achieve outcomes </li></li></ul><li>13<br />How do we know our strategy is working?<br />Match households served against shelter entrants to determine client impact.<br />
  17. 17. 14<br />How do we know our strategy is working?<br />Compare communities served to communities not served by prevention to determine program impact<br />
  18. 18. 15<br />Planning<br />How do we know our strategy is working?<br />
  19. 19. 16<br />Planning<br />How do we know our strategy is working?<br />Commission evaluations to find a causal relationship between prevention and shelter entry.<br />
  20. 20. 17<br />Planning<br />How do we know our strategy is working?<br />Lessons:  <br /><ul><li>Random assignment trails are controversial
  21. 21. Results take time
  22. 22. Be realistic about the impacts</li>
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.