S YSTEM & P ROGRAM L EVEL        I NDICATOR R EPORT                           FY2011                 1/1/11 – 03/31/11
Our MissionTo end homelessness, CSB innovates solutions, creates collaborations,                 and invests in quality pr...
System and Program Indicator Report                                                      TABLE OF CONTENTSOverview ..........
System and Program Indicator ReportOverviewSystem and Program Indicators Reports are published quarterly and furnished to ...
System and Program Indicator ReportFY11 EMERGENCY                                                                         ...
System and Program Indicator ReportFY11 EMERGENCY                                                                         ...
System and Program Indicator ReportFY11 EMERGENCY                                                                         ...
System and Program Indicator ReportFY11 EMERGENCY                                                                         ...
System and Program Indicator ReportFY11 Permanent                                                                         ...
System and Program Indicator ReportFY11 Permanent                                                                         ...
System and Program Indicator ReportFY11 Direct Housing/Rapid                                                              ...
System and Program Indicator ReportFY11 Prevention                                                              Average Le...
System and Program Indicator ReportEMERGENCY SHELTER --Single Adult                                                       ...
System and Program Indicator ReportEMERGENCY SHELTER--Tier I Family                                                       ...
3.2 Michelle Heritage 2
3.2 Michelle Heritage 2
3.2 Michelle Heritage 2
3.2 Michelle Heritage 2
3.2 Michelle Heritage 2
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3.2 Michelle Heritage 2

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Transcript of "3.2 Michelle Heritage 2"

  1. 1. S YSTEM & P ROGRAM L EVEL I NDICATOR R EPORT FY2011 1/1/11 – 03/31/11
  2. 2. Our MissionTo end homelessness, CSB innovates solutions, creates collaborations, and invests in quality programs. We thank our Partner Agencies for their assistance in collecting data and ensuring data accuracy for our community reports.
  3. 3. System and Program Indicator Report TABLE OF CONTENTSOverview ........................................................................................................................................ 1System Level Indicators Family Emergency Shelter ............................................................................................................... 2 Men’s Emergency Shelter................................................................................................................ 3 Women’s Emergency Shelter ......................................................................................................... 4 Emergency Shelter (Family, Men’s & Women’s) ............................................................................. 5 Permanent Supportive Housing .................................................................................................... 6 Total Permanent Supportive Housing (CSB & non-CSB funded) .............................................. 7 Direct Housing/Rapid Re-housing ................................................................................................. 8 Prevention ............................................................................................................................................ 9Program Level Indicators Single Adult Emergency Shelters .................................................................................................10 Family Emergency Shelters ...........................................................................................................11 Permanent Supportive Housing ...................................................................................................12 Continuum of Care Programs .......................................................................................................13 Direct Housing/Rapid Re-housing, Prevention and Outreach Programs ..........................14 Other and HPRP Programs ...........................................................................................................15
  4. 4. System and Program Indicator ReportOverviewSystem and Program Indicators Reports are published quarterly and furnished to CSB trustees, theRebuilding Lives Funder Collaborative, and the Continuum of Care Steering Committee. All reportsare posted to www.csb.org. Results are also shared with CSB funders consistent with fundingcontracts and agreements.The System and Program Indicator Report monitors the current CSB funded shelter, services andpermanent supportive housing programs and other Continuum of Care, non-CSB fundedprograms. The report evaluates each system and program based on a system or program goal,actual performance data, variances, and outcome achievements. Outcome achievement isdefined as 90% or better of numerical goal or within 5 percentage points of a percentage goal,except where a lesser or greater value than this variance also indicates an achieved goal. Systemsor programs which meet less than one-half of outcome goals are considered to be a “program ofconcern”. The following key is used to express outcome achievement status for each indicator: Outcome Achievement: Key Outcome achieved √ Outcome not achieved ≠ Outcome goal not applicable N/AAll data generated from the Columbus ServicePoint (CSP) and used in the report met CSB qualityassurance standards, which require current and accurate data and a 95% completion rate for allrequired CSP data variables.Data included in the report is analyzed per the Evaluation Definitions and Methodology documentthat can be found at www.csb.org under the Publications section. Overview 1
  5. 5. System and Program Indicator ReportFY11 EMERGENCY Average Length of Stay System ofSHELTER Households Served Nightly Occupancy (Days) Successful Housing Outcomes Concern1/1/2011 - 3/31/2011 Outcome Outcome Goal Actual Outcome Goal Actual Outcome Goal Actual Achievement Capacity Actual Goal Actual Achievement (#) (#) Achievement (%) (%) Achievement Yes or NoFAMILY SYSTEM 230 262 √ 96 92 45 42 √ 94 99 √ 70% 62% ≠ No DEMOGRAPHICS Family Household Served Successful Housing Outcomes 400 Households Served 262 100% Percent Newly homeless 58% Number Served 271 70% 69% % Successful 300 275 262 75% 66% 63% 62% Clients Served 837 232 211 200 50% Average Age (HoH) 28 Gender - Male (HoH) 10% 100 25% Gender - Female (HoH) 90% 0 0% Veterans (U.S. Military) all adults 3% FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Avg. Monthly Household Income $176 Third Quarter Report Period Third Quarter Report Period Percent Working at Entry (HoH) 15% Race - White (HoH) 29% Race - Black (HoH) 66% Average Length of Stay (Days) Average Nightly Occupancy Race- Other (HoH) 5% 70 65 150 Hispanic (HoH) 3% 60 119 Non-Hispanic (HoH) 97% 125 Nightly Occupancy #s 106 50 99 92 42 100 90 Adults Served 342 39 38 # of days 40 35 Children Served 495 75 30 Mean Family Size 3.2 50 20 Average Number of Children 1.9 10 25 Children 0 - 2 years 33% 0 0 Children 3 - 7 years 36% FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Children 8 - 12 years 19% Third Quarter Report Period Third Quarter Report Period Children 13 - 17 years 12%The capacity for the Family System was reduced in FY11 from 120 to 96 units due to the transfer of Tier II Shelter units to thedirect housing/rapid re-housing model. As a result, the length of stay (Average Length of Stay) of families in the shelter systemdecreased substantially. While the capacity was reduced, the Family System served 13% more households than during the sameperiod of time last year and maintained a good performance overall. FY10 and FY11 Average Length of Stay calculations arebased on a new, improved methodology. 2 System Level: Family Emergency Shelter
  6. 6. System and Program Indicator ReportFY11 EMERGENCY Average Length of Stay System ofSHELTER Households Served Nightly Occupancy (Days) Successful Housing Outcomes Concern1/1/2011 - 3/31/2011 Outcome Outcome Actual Outcome Goal Actual Outcome Goal Actual Achievement Capacity Actual Goal Actual Achievement Goal (#) (#) Achievement (%) (%) Achievement Yes or NoMENS SYSTEM 1,550 1,664 √ 417 565 30 42 ≠ 283 257 √ 25% 22% √ No DEMOGRAPHICS Men Households Served Successful Housing Outcomes 100% Households Served 1,664 2000 1,588 1,681 1,630 1,664 Percent Newly homeless 37% 1,582 Number Served 1500 75% Clients Served 1,664 % Successful Average Age (HOH) 42 1000 50% Men as a percent of total single 77% adults served 500 20% 19% 19% 22% 25% 15% Veterans (U.S. Military) 12% Avg. Monthly Household Income $262 0 0% Percent Working at Entry 18% FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Race - White 37% Third Quarter Report Period Third Quarter Report Period Race - Black 59% Race- Other 4% Average Length of Stay (Days) Hispanic (HOH) 3% Average Nightly Occupancy 50 Non-Hispanic (HOH) 97% 800 41 42 700 40 565 The increase in successful outcomes for Nightly Occupancy #s 600 539 548 548 31 30 514 28 the system is encouraging. The increase # of days 30 500 in the average length of stay is very 400 concerning given that the system 20 300 experienced a heavy overflow season. The system experienced an increase in 10 200 the number of individuals served at 5%. 100 FY10 and FY11 Average Length of Stay 0 calculations are based on a new, 0 FY07 FY08 FY09 FY10 FY11 improved methodology. FY07 FY08 FY09 FY10 FY11 Third Quarter Report Period Third Quarter Report Period 3 System Level: Mens Emergency Shelter
  7. 7. System and Program Indicator ReportFY11 EMERGENCY Average Length of Stay System ofSHELTER Households Served Nightly Occupancy (Days) Successful Housing Outcomes Concern1/1/2011 - 3/31/2011 Outcome Outcome Actual Outcome Goal Actual Outcome Goal Actual Achievement Capacity Actual Goal Actual Achievement Goal (#) (#) Achievement (%) (%) Achievement Yes or NoWOMENS SYSTEM 420 493 √ 97 136 30 33 √ 81 97 √ 25% 26% √ No DEMOGRAPHICS Women Households Served Successful Housing Outcomes Households Served 493 600 100% 493 Percent Newly homeless 50% 491 468 472 500 Clients Served 493 421 75% Number Served % Successful 400 Average Age (HOH) 39 Woman as a percent of total single 300 50% 23% adults served 200 29% Veterans (U.S. Military) 1% 23% 25% 26% 25% 23% Avg. Monthly Household Income $301 100 Percent Working at Entry 10% 0 0% Race - White 45% FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Race - Black 51% Third Quarter Report Period Third Quarter Report Period Race- Other 4% Hispanic (HOH) 1% Non-Hispanic (HOH) 99% Average Length of Stay (Days) Average Nightly Occupancy 40 150 136 The system experienced an increase in 130 33 120 117 the number of individuals served at 125 116 Nightly Occupancy #s 28 28 4%. The increase in the average length 30 100 of stay is concerning given that the 23 system experienced a heavy overflow # of days 22 20 75 season. FY10 and FY11 Average Length of Stay calculations are based 50 on a new, improved methodology. 10 25 0 0 FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Third Quarter Report Period Third Quarter Report Period 4 System Level: Womens Emergency Shelter
  8. 8. System and Program Indicator ReportFY11 EMERGENCY Average Length of Stay System ofSHELTER Households Served Nightly Occupancy (Days) Successful Housing Outcomes Concern1/1/2011 - 3/31/2011 Outcome Outcome Goal Actual Outcome Goal Actual Outcome Goal Actual Achievement Capacity 2 Actual Goal Actual Achievement (#) (#) Achievement (%) (%) Achievement Yes or No 1Emergency Shelter System 2,220 2,442 √ 630 806 30 41 ≠ N/A 465 N/A N/A 27% N/A No DEMOGRAPHICS Shelter Households Served Successful Housing Outcomes 3000 100% Households Served 2,442 Clients Served 3,017 2500 2409 2,442 2294 2237 2283 Adults Served 2,522Number Served 75% % Successful 2000 Children Served 495 Average Age (HoH) 42 1500 50% Gender - Male (HoH) 70% 1000 25% 27% Gender - Female (HoH) 30% 22% 22% 23% 25% 500 Percent Newly homeless 42% Veterans (U.S. Military) 10% 0 0% Avg. Monthly Household Income $262 FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Percent Working at Entry 16% Third Quarter Report Period Third Quarter Report Period Race - White (HoH) 39% Race - Black (HoH) 59% Race- Other (HoH) 2% Average Length of Stay (Days) Average Nightly Occupancy Hispanic (HoH) 3% 60 1000 Non-Hispanic (HoH) 97% 756 769 765 806 50 750 CSB is reporting out for the first time on Nightly Occupancy #s 44 44 43 41 41 750 all emergency shelters as a whole in 40 preparation of HEARTH implementation. # of days 30 500 All historical numbers were recreated using the same methodology as for 20 FY2011, for all metrics. We are reporting 250 a 7% increase in the number of 10 households served compared to the 0 same period last year. 0 FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Third Quarter Report Period Third Quarter Report Period1 System includes single adult and family shelters. Also includes VOAGO VA Emergency Housing Program starting FY11.2 Overflow capacity is not included. 5 System Level: Emergency Shelter
  9. 9. System and Program Indicator ReportFY11 Permanent System ofSupportive Housing (PSH) Concern Households Served Occupancy Rate Housing Stability (Months) Successful Housing Outcomes1/1/2011 - 3/31/2011 Outcome Outcome Outcome Goal Actual Outcome Goal Actual Outcome Goal Actual Achievement Goal Actual Achievement Goal Actual Achievement (#) (#) Achievement (%) (%) Achievement Yes or NoPSH SYSTEM 987 993 √ 95% 94% √ 24 30 √ 888 959 √ 90% 96% √ No Successful Housing Outcomes The PSH System continues to Households Served 1200 100% 98% 97% 97% 98% 96% perform well. 993 1000 894 881 Number Served 806 818 75% % Successful 800 600 50% 400 200 25% 0 0% FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Third Quarter Report Period Third Quarter Report Period Housing Stability (Months) Occupancy Rate 40 120% 97% 99% 99% 100% 94% 30 30 30 83% 25 2 25 80% # of months Occupancy #s 20 20 60% 40% 10 20% 0 0% FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 Third Quarter Report Period Third Quarter Report Period 6 System Level Reporting: Permanent Supportive Housing
  10. 10. System and Program Indicator ReportFY11 Permanent System ofSupportive Housing (PSH) Households Served Occupancy Rate Housing Stability (Months) Concern Successful Housing Outcomes1/1/2011 - 3/31/2011 Outcome Outcome Outcome Goal Actual Outcome Goal Actual Outcome Goal Actual Achievement Goal Actual Achievement Goal Actual Achievement (#) (#) Achievement (%) (%) Achievement Yes or No 1Total PSH System 1,579 1,600 √ 95% 99% √ 24 35 √ 1361 1549 √ 90% 97% √ No CSB is reporting out for the first Households Served Successful Housing Outcomes 98% 98% 97% time on all supporting housing 2000 100% 97% 97% projects as a whole, in 1,600 1392 1527 1444 preparation of HEARTH 1500 75% Number Served % Successful 1270 implementation. All historical numbers were recreated using 1000 50% the same methodology as for FY2011 for all applicable metrics. 500 25% The occupancy rate was not calculated because of significant 0 0% changes in the system capacities FY07 FY08 FY09 FY10 FY11 FY07 FY08 FY09 FY10 FY11 from year to year. Third Quarter Report Period Third Quarter Report Period Housing Stability (Months) Occupancy Rate 40 125% 35 35 32 32 98% 99% Nightly Occupancy #s 30 100% 30 # of days 75% 20 50% 10 25% 0 0% FY07 FY08 FY09 FY10 FY11 FY10 FY11 Third Quarter Report Period Third Quarter Report Period1 System includes CSB and non-CSB funded PSH & SPC programs. 7 System Level: Permanent Supportive Housing
  11. 11. System and Program Indicator ReportFY11 Direct Housing/Rapid Average Length of System ofRe-housing New Households Served Households Served Participation (Days) Concern Successful Housing Outcomes1/1/2011 - 3/31/2011 Outcome Outcome Outcome Goal Actual Outcome Goal Actual Outcome Goal Actual Achievement Goal Actual Achievement Goal Actual Achievement (#) (#) Achievement (%) (%) Achievement Yes or NoDirect Housing Rapid Re- 1 125 95 ≠ 217 238 √ 90 108 ≠ 69 93 √ 90% 91% √ Nohousing System New Households Served Family & Successful Housing Outcomes DEMOGRAPHICS Adults 200 100% 91% Households Served 238 Nightly Occupancy #s Clients Served 657 150 75% % Successful Average Age for Families (HoH) 31 95 100 50% Average Age for Single Adults 40 Gender - Male (HoH) 21% 50 25% Gender - Female (HoH) 79% Veterans (U.S. Military) all adults 3% 0 0% Avg. Monthly Household Income $363 FY11 FY11 Percent Working at Entry (HoH) 41% Third Quarter Report Period Third Quarter Report Period Adults Served 300 Children Served 357 Households Served Average Length of Participation (Days) Race - White (HoH) 23% 250 238 125 108 Race - Black (HoH) 70% 200 100 Race- Other (HoH) 7% Number Served Hispanic (HoH) 3% # of days 150 75 Non-Hispanic (HoH) 97% 100 50 Mean Family Size 2 2.8 2 Average Number of Children 1.9 50 25 Children 0 - 2 years2 26% 0 0 Children 3 - 7 years2 32% FY11 FY11 Children 8 - 12 years2 27% Third Quarter Report Period Third Quarter Report Period Children 13 - 17 years 2 15%CSB is reporting out for the first time on all direct housing/rapid re-housing programs as a whole to established a baseline for performance.1 System includes HFF Rolling Stock, VOAGO TIP, VOAGO Rapid-Re-housing Single Adults, TSA Direct Housing, TSA J2H,CSS Rapid Re-housing, CHN Placement, CHN In-Reach Single Adults. CSB Transition and HPRP Transition are excluded.2 Data only refers to the families served. 8 System Level: Direct Housing/Rapid Re-housing
  12. 12. System and Program Indicator ReportFY11 Prevention Average Length of Participation System of Households Served (Days) Successful Housing Outcomes Concern1/1/2011 - 3/31/2011 Outcome Outcome Outcome Outcome Goal Actual Achievement Goal Actual Achievement Goal (#) Actual (#) Achievement Goal (%) Actual (%) Achievement Yes or NoPrevention System1 266 274 √ 70 60 √ 170 178 √ 90% 99% √ No Households Served Successful Housing Outcomes Family & 99% DEMOGRAPHICS Adults 500 100% Households Served 274 400 75% Number Served Clients Served 526 % Successful 300 274 Average Age (HoH) 42 50% 200 Gender - Male (HoH) 41% Gender - Female (HoH) 59% 100 25% Veterans (U.S. Military) all adults 2% 0 0% Avg. Monthly Household Income $459 FY11 FY11 Percent Working at Entry (HoH) 27% Third Quarter Report Period Third Quarter Report Period Race - White (HoH) 38% Race - Black (HoH) 60% Average Length of Participation (Days) CSB is reporting out for the first time on all Race- Other (HoH) 2% 200 prevention programs as a whole. Hispanic (HoH) 0% Non-Hispanic (HoH) 100% 150 Adults Served 333 # of days 100 Children Served 193 2 60 Mean Family Size 1.9 2 50 Average Number of Children 1.9 2 Children 0 - 2 years 16% 0 Children 3 - 7 years2 31% FY11 Children 8 - 12 years 2 28% Third Quarter Report Period Children 13 - 17 years 2 25%1 System includes CIS Stable Families, Gladden Community House Prevention, GCH Single Adult Prevention, CHN ADAMH Prevention and CHN Prevention.2 Data only refers to the families served. 9 System Level: Prevention
  13. 13. System and Program Indicator ReportEMERGENCY SHELTER --Single Adult Nightly Average Length of Program ofPrograms Households Served Occupancy Stay (Days) Successful Housing Outcomes Movement Concern Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement Actual (%) Goal 20%1/1/2011 - 3/31/2011 1 Actual (%) Yes or No Actual (#) Actual (#) Capacity Variance Goal (%) Goal (#) Goal (#) Actual Actual GoalMENFaith Mission on 6th 2 N/A 411 N/A N/A 110 110 N/A 37 N/A N/A 40 N/A N/A 13% N/A 27% N/A 2Faith Mission on 8th N/A 307 N/A N/A 95 95 N/A 43 N/A N/A 36 N/A N/A 17% N/A 19% N/A 3Faith Mission - Mens Overflow 230 676 446 √ varies 138 30 22 √ N/A 32 N/A N/A 5% N/A 34% NoFriends of the Homeless - Mens Shelter 403 561 158 √ 130 143 30 34 ≠ 68 89 √ 25% 21% √ 24% NoVOAGO Mens Shelter 188 274 86 √ 40 37 30 16 √ 37 33 ≠ 25% 14% ≠ 35% No 4VOAGO VA Emergency Housing 20 50 30 √ 10 13 90 33 √ 3 20 √ 25% 56% √ 19% NoWOMEN 2Faith Mission - Nancys Place N/A 132 N/A N/A 42 42 N/A 42 N/A N/A 43 N/A N/A 48% N/A 23% N/A 3Faith Mission - Womens Overflow 116 248 132 √ varies 31 30 12 √ N/A 4 N/A N/A 2% N/A 36% NoFriends of the Homeless - Rebeccas Place 182 208 26 √ 47 53 30 33 √ 41 32 ≠ 30% 20% ≠ 18% NoINEBRIATEMaryhaven Engagement Center 527 446 (81) ≠ 50 53 11 11 √ 86 67 ≠ 18% 17% √ 25% NoAGENCYLutheran Social Services - Faith Mission 2, 3, 5 1,008 829 (179) ≠ 247 246 30 41 ≠ N/A 119 N/A N/A 20% N/A 24% Yes1 Capacity does not include overflow.2 Lutheran Social Services is evaluated at the agency level rather than at the individual program level. Inclusive programs are Faith Mission on 6th, Faith Mission on 8th and Nancys Place.3 LSS - Faith Mission Overflow services for Men and Women are evaluated at the individual program level. LSS-Faith Mission provides overflow services in FY11.4 Program implemented 11/1/2010. Non-CSB funded program. The Mens system does not include this program.5 LSS-Faith Mission requested that successful housing outcomes (# & %) not be measured due to the impact of overflow. 10 Program Level Reporting: Emergency Shelters - Single Adult Programs
  14. 14. System and Program Indicator ReportEMERGENCY SHELTER--Tier I Family Nightly Average Length of Average Transition Program ofProgram Households Served Occupancy 2 Stay (Days) Successful Outcomes Successful Housing Outcomes 3 Time (Days) 4 Concern Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement1/1/2011 - 3/31/2011 Capacity 1 Actual (%) Actual (%) Yes or No Actual (#) Actual (#) Actual (#) Variance Goal (%) Goal (%) Goal (#) Goal (#) Goal (#) Actual Actual Actual Goal GoalYWCA Family Center 232 220 (12) √ 50 50 √ 20 24 ≠ 127 118 √ 70% 72% √ 83 83 √ 65% 70% √ 7 13 ≠ NoYWCA Diversion5 N/A 307 N/A N/A N/A N/A N/A N/A N/A N/A N/A 157 N/A 39% 50% √ N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A1 Capacity does not include overflow.2 Occupancy goal is applicable only to Tier II Shelters.3 Successful housing outcome calculates as 70% of the YWCAs successful outcome measurement, which includes exits to both Tier II shelters and permanent housing.4The Average Transition Time measures the average number of days households receive shelter services from shelter entry to entry/enrollment into the Direct housing/Rapid Re-housing program.5 Successful outcomes represent successfully diverted households that did not enter the YWCA Family Center.EMERGENCY SHELTER--Tier II Family Nightly Average Length of Program of 2Programs Households Served Occupancy Stay (Days) Successful Housing Outcomes Concern Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement Outcome Achievement1/1/2011 - 3/31/2011 Yes or No Actual (%) Actual (#) Actual (#) Capacity Variance Goal (%) Goal (#) Goal (#) Actual Actual Goal 6Homeless Families Foundation 70 68 (2) √ 38 36 √ 80 72 √ 24 18 ≠ 70% 60% ≠ No 6VOAGO Family Shelter 16 11 (5) √7 8 6 N/A 80 79 √ 6 1 ≠ 70% 33% ≠ No6 A portion of Tier II capacity transitioned to direct housing/rapid re-housing.7 Program is transitioning faster than projected to the Rapid Re-Housing/Direct Housing model. 11 Program Level Reporting: Emergency Shelters - Family Programs

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