ONE FAMILY, INC.  PROMOTING SYSTEMS CHANGE THROUGH KNOWLEDGE SHARING National Conference on Ending Homelessness July 12,...
MASSACHUSETTS BACKGROUND <ul><li>In 2007 Governor Patrick reinstated the MA Interagency Council on Housing and Homelessnes...
THE ICHH IS WORKING TO CREATE SYSTEMS CHANGE  <ul><li>Commission goals include: </li></ul><ul><li>Prevention :  Keep peopl...
ONE FAMILY’S ROLE IN THE ICHH PROCESS = KNOWLEDGE BROKER <ul><li>One Family is uniquely positioned to affect systems chang...
Knowledge Brokering for Systems Change  5 Share Share Share Share  Share Share Leadership Stakeholder Engagement Convening...
Knowledge Brokering for Systems Change  6 Leadership
KNOWLEDGE BROKERING FOR  SYSTEMS CHANGE <ul><li>Political Leadership  </li></ul><ul><li>Philanthropic Leadership  </li></u...
Knowledge Brokering for Systems Change  8 Stakeholder Engagement
KNOWLEDGE BROKERING FOR  SYSTEMS CHANGE <ul><li>Secretaries and Commissioners from 14 state  </li></ul><ul><li>agencies an...
Knowledge Brokering for Systems Change  10
KNOWLEDGE BROKERING FOR  SYSTEMS CHANGE <ul><li>The key practice in knowledge broker is convening </li></ul><ul><li>  stak...
Knowledge Brokering for Systems Change  12
<ul><li>Why Focus on Data? </li></ul><ul><li>Data teaches us which practices are effective for families </li></ul><ul><li>...
Knowledge Brokering for Systems Change  14
KNOWLEDGE BROKERING  FOR SYSTEMS CHANGE <ul><li>Sharing information is the  root  of  </li></ul><ul><li>knowledge brokerin...
KNOWLEDGE BROKERING  FOR SYSTEMS CHANGE <ul><li>Homelessness Prevention/Rapid Re-Housing Map </li></ul>http://onefamilyinc...
Knowledge Brokering for Systems Change  17
KNOWLEDGE BROKERING FOR  SYSTEMS CHANGE <ul><li>One Family is an member of the ICHH evaluation team focused on family prog...
Knowledge Brokering for Systems Change  19
KNOWLEDGE BROKERING FOR  SYSTEMS CHANGE <ul><li>The learnings from the evaluation will guide a series of recommendations r...
IMPACTS OF OUR EFFORTS TO DATE <ul><li>System Outcomes </li></ul><ul><li>41% reduction  in the motel population </li></ul>...
IMPACTS OF OUR EFFORTS TO DATE <ul><li>Knowledge and Data Sharing Outcomes </li></ul><ul><li>Expansion of regional triage ...
YES YOU CAN CREATE SYSTEMS CHANGE  Identify and cultivate leadership in your community  Develop partnerships with diverse ...
Thank you Any Questions? 24 Stakeholder Engagement Convening Data Sharing  Evaluate  Recommend  Leadership
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2.12 Learning Laboratories: Strategies to Support Implementation (Williams)

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This workshop will examine strategies that communities are using to promote the effective use of HPRP resources and other interventions to end homelessness. The workshop will examine the use of community learning laboratories that evaluate emerging data and HPRP implementation to refine interventions. Strategies to support the transfer of effective strategies across local communities will also be explored.

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2.12 Learning Laboratories: Strategies to Support Implementation (Williams)

  1. 1. ONE FAMILY, INC. PROMOTING SYSTEMS CHANGE THROUGH KNOWLEDGE SHARING National Conference on Ending Homelessness July 12, 2010 Denise Durham Williams, Executive Director
  2. 2. MASSACHUSETTS BACKGROUND <ul><li>In 2007 Governor Patrick reinstated the MA Interagency Council on Housing and Homelessness (ICHH). The ICHH is made up of Secretaries and Commissioners from 14 state agencies and departments. The Council is charged with the task of implementing the recommendations from the 2008 MA Homelessness Commission Report and ending homelessness as we know it across Massachusetts. </li></ul><ul><li>In 2007, the state provided shelter to more than 5,000 homeless families. At this time, the state system was: </li></ul><ul><li>One-size-fits-all </li></ul><ul><li>Shelter-focused </li></ul><ul><li>Siloed services </li></ul><ul><li>Limited prevention services </li></ul><ul><li>Housing First for individuals beginning to take hold </li></ul><ul><li>Housing First for families still in the early stages </li></ul>2
  3. 3. THE ICHH IS WORKING TO CREATE SYSTEMS CHANGE <ul><li>Commission goals include: </li></ul><ul><li>Prevention : Keep people from ever becoming homeless by providing appropriate resources and support prior to a fall into homelessness </li></ul><ul><li>Production and Access : Create affordable housing that suits the needs of various sub-populations and create access to such housing </li></ul><ul><li>Asset Development : Develop support services, resources, training, and programs that will provide the tools to ensure economic stability and mobility </li></ul><ul><li>Ten Regional Networks to End Homelessness have been created to: </li></ul><ul><li>Bring together regionally diverse groups of community stakeholders </li></ul><ul><li>Develop pilot programs for preventing and ending homelessness </li></ul><ul><li>Make recommendations for system wide improvements </li></ul>3
  4. 4. ONE FAMILY’S ROLE IN THE ICHH PROCESS = KNOWLEDGE BROKER <ul><li>One Family is uniquely positioned to affect systems change because of our: </li></ul><ul><ul><li>Statewide reach </li></ul></ul><ul><ul><li>History as a convener and thought leader </li></ul></ul><ul><ul><li>Neutral role </li></ul></ul><ul><ul><li>Commitment to data driven practice </li></ul></ul><ul><ul><li>Experience in developing solutions and demonstrating results </li></ul></ul><ul><ul><li>Trust factor </li></ul></ul>4
  5. 5. Knowledge Brokering for Systems Change 5 Share Share Share Share Share Share Leadership Stakeholder Engagement Convening Data Sharing Evaluate Recommend
  6. 6. Knowledge Brokering for Systems Change 6 Leadership
  7. 7. KNOWLEDGE BROKERING FOR SYSTEMS CHANGE <ul><li>Political Leadership </li></ul><ul><li>Philanthropic Leadership </li></ul><ul><li>Local Leadership </li></ul><ul><li>Faith Based Leadership </li></ul><ul><li>Interagency Leadership </li></ul>MA Lt. Gov Tim Murray Speaking at One Family’s Housing First Conference Leadership 7
  8. 8. Knowledge Brokering for Systems Change 8 Stakeholder Engagement
  9. 9. KNOWLEDGE BROKERING FOR SYSTEMS CHANGE <ul><li>Secretaries and Commissioners from 14 state </li></ul><ul><li>agencies and departments are engaged through the ICHH </li></ul><ul><li>The Regional Networks to End Homelessness engage a diverse group of local stakeholders, including: </li></ul><ul><li>Health care providers </li></ul><ul><li>Political advocates </li></ul><ul><li>Housing agencies </li></ul><ul><li>Housing developers </li></ul><ul><li>Landlords </li></ul><ul><li>Private businesses </li></ul><ul><li>Philanthropy </li></ul><ul><li>Homeless service providers </li></ul><ul><li>Mainstream service providers </li></ul><ul><li>State political leaders </li></ul><ul><li>Municipal leaders </li></ul><ul><li>Law enforcement officers </li></ul><ul><li>Faith communities*** </li></ul><ul><li>Colleges and universities </li></ul><ul><li>Program participants </li></ul>Stakeholder Engagement 9
  10. 10. Knowledge Brokering for Systems Change 10
  11. 11. KNOWLEDGE BROKERING FOR SYSTEMS CHANGE <ul><li>The key practice in knowledge broker is convening </li></ul><ul><li> stakeholders; providers, community stakeholders and state agencies. </li></ul><ul><li>The purpose of our convenings was to promote best practices to lead to statewide systems change. </li></ul><ul><li>Together we shared, debated and learned the best strategies for preventing and ending family homelessness. </li></ul><ul><li>Peer Learning Sessions </li></ul><ul><li>One Family convened quarterly sessions with all 10 ICHH Networks in order to: </li></ul><ul><ul><li>Highlight the providers’ new strategic programs </li></ul></ul><ul><ul><li>Share data </li></ul></ul><ul><ul><li>Discuss outcomes </li></ul></ul><ul><ul><li>Create a statewide networking environment </li></ul></ul><ul><li>Regional Engagement Events </li></ul><ul><li>ICHH Networks convened local events to engage legislative and community stakeholders, with goals to: </li></ul><ul><ul><li>Report on progress </li></ul></ul><ul><ul><li>Share outcomes to date </li></ul></ul><ul><ul><li>Make recommendations for systems change </li></ul></ul>Convening 11
  12. 12. Knowledge Brokering for Systems Change 12
  13. 13. <ul><li>Why Focus on Data? </li></ul><ul><li>Data teaches us which practices are effective for families </li></ul><ul><li>Data tells us which interventions are cost effective </li></ul><ul><li>Data shows us where and how to invest our resources </li></ul><ul><li>Data turns pilots into statewide practice and policy </li></ul><ul><li>Data guides systems change with relevant and accurate information </li></ul><ul><li>Why Share Data? </li></ul><ul><li>Data creates a healthy sense of competition among all stakeholders </li></ul><ul><li>Data sharing highlights our progress as a system </li></ul><ul><li>Data sharing is possible utilizing inexpensive communication tools </li></ul>KNOWLEDGE BROKERING FOR SYSTEMS CHANGE Data Sharing 13
  14. 14. Knowledge Brokering for Systems Change 14
  15. 15. KNOWLEDGE BROKERING FOR SYSTEMS CHANGE <ul><li>Sharing information is the root of </li></ul><ul><li>knowledge brokering for systems change </li></ul>Sharing Information <ul><li>Hosted a series of 4 peer learning sessions in the past year </li></ul><ul><li>Created and maintains Right Resources - http://rightresources.org/phpBB3/index.php </li></ul><ul><li>Writes and distributes a </li></ul><ul><li>bi-weekly e-newsletter that highlights specific innovations in every issue. </li></ul>15
  16. 16. KNOWLEDGE BROKERING FOR SYSTEMS CHANGE <ul><li>Homelessness Prevention/Rapid Re-Housing Map </li></ul>http://onefamilyinc.org/hprp/ 16 Sharing to Promote Transparency
  17. 17. Knowledge Brokering for Systems Change 17
  18. 18. KNOWLEDGE BROKERING FOR SYSTEMS CHANGE <ul><li>One Family is an member of the ICHH evaluation team focused on family programs </li></ul><ul><ul><li>A professional evaluation is essential to tracking the progress of the regional networks and the ICHH pilot programs </li></ul></ul><ul><ul><li>The evaluation focuses on qualitative and quantitative data including: </li></ul></ul><ul><ul><ul><ul><li>Participant outcomes </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Network outcomes </li></ul></ul></ul></ul><ul><ul><ul><ul><li>System outcomes </li></ul></ul></ul></ul>Evaluate 18
  19. 19. Knowledge Brokering for Systems Change 19
  20. 20. KNOWLEDGE BROKERING FOR SYSTEMS CHANGE <ul><li>The learnings from the evaluation will guide a series of recommendations regarding: </li></ul><ul><li>State and local policy </li></ul><ul><li>Provider practice </li></ul><ul><li>Philanthropic giving </li></ul><ul><li>Community responses to homelessness </li></ul>Recommend 20
  21. 21. IMPACTS OF OUR EFFORTS TO DATE <ul><li>System Outcomes </li></ul><ul><li>41% reduction in the motel population </li></ul><ul><li>697 families have been diverted from emergency shelter </li></ul><ul><li>8,838 families have receive prevention services </li></ul><ul><li>New state shelter contracts have a greater emphasis on: </li></ul><ul><ul><li>Family outcomes </li></ul></ul><ul><ul><li>Housing placement and stabilization rates </li></ul></ul><ul><ul><li>Longterm solutions </li></ul></ul><ul><ul><li>Flexible funds </li></ul></ul><ul><li>DHCD and DTA recently announced a new pilot initiative to provide education and employment services to rapidly </li></ul><ul><li>re-housed families </li></ul>21
  22. 22. IMPACTS OF OUR EFFORTS TO DATE <ul><li>Knowledge and Data Sharing Outcomes </li></ul><ul><li>Expansion of regional triage model </li></ul><ul><li>Expansion of regional shelter diversion programs </li></ul><ul><li>Release of Ending Family Homelessness in Massachusetts: </li></ul><ul><li>A New Approach for the Emergency Assistance (EA) Program </li></ul><ul><li>Convening and Engaging Stakeholders Outcomes </li></ul><ul><li>We have cultivated a diverse community of stakeholders engaged in different ways: </li></ul><ul><ul><li>397 individuals engaged through Peer Learning Sessions </li></ul></ul><ul><ul><li>293 individuals subscribe to the Right Resources Bulletin Board </li></ul></ul><ul><ul><li>700 individuals subscribe to the One Family’s e-newsletter </li></ul></ul><ul><ul><li>285 individuals engaged in ICHH Network Leadership Councils </li></ul></ul><ul><ul><li>14 state agencies and departments are involved in the ICHH </li></ul></ul>22
  23. 23. YES YOU CAN CREATE SYSTEMS CHANGE Identify and cultivate leadership in your community Develop partnerships with diverse stakeholders Identify and partner with an organization with convening capacity Maintain a focus on data and outcomes Advocate for uniform data collection procedures Advocate for data transparency Continue to share accurate, relevant and timely information and data Identify and partner with an organization with evaluation capacity Consistently track outcomes Words of wisdom: Continuous sharing and transparency!!! 23
  24. 24. Thank you Any Questions? 24 Stakeholder Engagement Convening Data Sharing Evaluate Recommend Leadership
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