1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth


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1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth

Speaker: Stephanie Reinauer

A strong homelessness system entry point can help some families and youth avoid homelessness or reduce the time they remain homeless by quickly connecting them to the right interventions. This workshop will review the key elements needed to create a successful system entry point. Presenters will discuss the logistics of setting up a successful front door and the outcomes they have achieved as a result of it.

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  • Population is just over 200,000Rental vacancy rate is about 2% according to Washington Center for Real Estate ResearchHousehold area median income is $67,800My apologies that we don’t have 2012 PIT count data yet, still crunching the numbers.In 2011 we had about 100 families with children in our shelter system and 13 unsheltered families.We had 4 unaccompanied youth in shelter and 1 unsheltered.
  • Though we have a centralized point of entry (intake, assessment and referral) we’re trying for the best of both worlds by also employing a “no wrong door” approach – partner agencies do intake which goes into central housing pool – improved access for all populationsdv – shelter, prioritized for transitional and rapid re-housing programsyouth – youth agencyinstitutions for discharge planning rural areas – overcome transportation barriersVeterans program officestreet outreach for chronic populationstandardized paperwork collects HMIS data and screens for program eligibility, over 20 housing programs including: EmergencyTransitionalrapid re-housingpermanent supportive housingHousing Referral Specialists matches client needs with appropriate program.
  • Intake - Representatives of each agency involved in designing central intake formHMIS – helping partners see the valueTargeting - Community buy-in for strategic targeting – most in needPopulations - Flexibility in the system – multiple access points accommodate special needs of youth, dv, re-entry, etc.
  • Again, we’re missing the 2012 numbers, but we have seen a reduction in our over-all homeless count over the past several years since implementing coordinated intake.Thank you.
  • 1.4 Preventing, Diverting, and Referring: Keys to Successful Front Doors for Families and Youth

    1. 1. Preventing, Diverting, Referring:Keys to Successful “Front Doors” 2012 National Conference on Ending Family and Youth Homelessness February 9th 2012 Stephanie Reinauer, HMIS Coordinator Whatcom Homeless Service Center
    2. 2. Whatcom County, Washington Population 201,140 (2010 census) Rental vacancy rate 2.2% (fall 2011 WCRER ) Area Median Income $67,800 (2012 HUD)2011 PIT Count Sheltered Unsheltered TotalFamilies with 101 13 114childrenUnaccompanied 4 1 5youth
    3. 3. Whatcom Homeless Service Center Program Diagram Sun House Emergency Shelter Shelter Plus Care Program Northwest Youth Services Catholic I-Street CoServices House Semmunity Lydia Services Place WhatcomCoordinated entry, intake, Bridge ofand assessment Homeless Hope Service House Center Women Targeted Care Homeless Shelter Prevention Veterans Affairs Opportunity Supportive Council Housing Housing City Gate Re-Entry YWCA Housing
    4. 4. Whatcom Homeless Service Center Central hub that serves three consumer groups:  Homeless clients  Nonprofit service providers  Landlords and property managers Partnered with Opportunity Council (CAP agency) Deployed HMIS
    5. 5. Transforming a System: Before and AfterBefore AfterFragmented CoordinatedFirst come first serve TargetedCompetition for resources Partnerships bringing more resources into communityMeasuring program outputs Measuring system outcomes
    6. 6. Transforming a System:Overcoming Challenges Giving up control of intake process.  Saving time on intake and waitlist management. Sharing data on clients via HMIS.  Measuring system-wide outcomes, increasing collaboration. Serving more complex clients.  Knowing that the neediest are getting help. Accommodating different populations.  Building capacity to serve the under-served.
    7. 7. Progress Report Increased coordination Reduced duplication of services Improved access for clients Continuing to bring more partners into the system Respond quickly to new leveraging opportunities
    8. 8. Community Outcomes 1,400 1,250 1,252 1,216 1,196 1,185 1,200 Down 4% Since 2008 1,000 861 851Number of persons 800 708 700 Down 18% 649 Since 2008 600 567 Up 24% 477 496 Since 2008 400 389 401 200 Total HUD homeless Total doubled up Total population 0 2007 2008 2009 2010 2011