Oh, grow up – a look at share point and maturity 2012 final
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Oh, grow up – a look at share point and maturity 2012 final



a look at why maturity assessments are important, and what maturity models are available. With a strong focus on SharePoint

a look at why maturity assessments are important, and what maturity models are available. With a strong focus on SharePoint



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Oh, grow up – a look at share point and maturity 2012 final Oh, grow up – a look at share point and maturity 2012 final Presentation Transcript

  • Oh, Grow up – A look at SharePoint and Maturity
  • Agenda• About me and EOH, SharePointKonsult• Whats the big deal about Maturity?• Maturity models that makes this easy• How they work• Some sample that explains the model• Some sample benchmarking data• You leaving this room saying …“Wow, we better do a maturityassessment right away”
  • About me• Nadir Kamdar – That SharePoint Project Manager from Cape Town – Twitter : #nadirkamdar – Blog : nadirkamdar.blogspot.com – Looking after SharePoint Projects since 2007
  • EOH At A Glance • Leader in technology and business solutions • Largest implementer of enterprise solutions • End-to-end offerings • Strong black empowerment profile • Operates in South Africa, Africa and UK • Listed on JSE since 1998 • Over 3 700 people • 40% annual compound growth • R3 billion market capitalisation • 2 500 customers • Has a brand called
  • Quick Quiz• Are you using SharePoint?• How long have you been using SharePoint?• Is your SharePoint solution well deployed?• Is your SharePoint solution well used?• Do you know how to improve your SharePoint solution?• How does your SP deployment compare to others?
  • The blind men and the elephant• A poem by John Godgrey Saxe • http://www.youtube.com/watch?v=bJVBQefNXIw Thank you Mark Miller
  • SharePoint is “the elephant”• Talking about SharePoint is like the blind men describing the elephant• Different people (Developers, IT Pros, End Users) examine SharePoint from different angles, with a different perspective and for different reasons• Conducting a Maturity Assessment is like examining the ENTIRE elephant
  • So what is a maturity assessment?• It’s a gap analysis – It’s about identify a list of key areas and determine a way to rate the – You determine your current rating – And your desired rating – It helps you build a strategy to move from your current rating to your desired rating
  • So, why a maturity assessment?• It provides a holistic view to a implementation (SharePoint or otherwise) and to bring standardisation to the conversation around functionality, best practices and improvements• It brings together diverse stakeholders and provides a vehicle to … – articulate needs – reveal deficiencies – Identify priorities• It helps develop a strategic roadmap
  • Say that again, but in English!• It’s a way to provide a measurable report on your [SharePoint] implementation, because … – If you can’t measure it, you can’t understand it. – If you can’t understand it, you can’t control it. – If you can’t control it, you can’t improve it. -James Harrington The Improvement Process
  • Where do I begin?
  • We need a Capability Maturity Model• Capability Maturity Model (CMM) – Developed to objectively assess business processes since1989 – Foundation for most maturity models used today – CMM involves the following aspects • Key areas of assessment • Each area is divided into competencies • Measured by 5 levels to maturity
  • 5 Levels of Maturity Optimised Managed Defined Repeatable The managed level features processes Optimized, focuses on that are monitored, controlled, and continual process Processes are documented, proactive, and adaptable. improvement. Some processes may provide consistent results. predictable. Standard enterprise processes Ad Hoc / While execution of the processes are disciplined Chaotic exist and are leveraged Undocumented processes or themselves are and repeatable, the processes still somewhat reactive. processes that change frequently. Processes at this level are entirely reactive.
  • Chaotic Defined Managed Optimized Repeatable 0 1 2 3 4 5 6 Areas of assessment ECM CharterDetermine Key Information Lifecycle Retention Schedule Enterprise Taxonomies Content Mgt each area Determine GovernanceCapabilities for Standards Content Ownership Content Security Reference Architecture User Determine Interfacefor each levelcharacteristics File System SharePoint eMail Other Repositories Sources/Storage (LiveLink, SAP, etc) Determine Current Level Physical/Warehouse Capability Maturity Model Approach eDiscovery Information Holds & Hold Orders Records Mgt Determine Desired Level Retention Mgt & Processes Disposition Enterprise Search Publishing Determine State State Current Future Desiredplan approach Currentgaps/goals and
  • Pros and Cons with CMM• Pros – Best Practice Approach – Designed specifically for your organisation• Cons – Time consuming and most difficult to deploy – No benchmarking
  • Is there a model more focused to my needs
  • Enterprise Content Management Maturity Model (ECM3)• Based on the Capability Maturity Model• Strong focus on – Human – Information and – Systems aspects of ECM• Well Documented• Open Source / Free
  • ECM3 Matrix Current Maturity Desired Maturity Goal
  • Pros and Cons with ECM3• Pros – Not technology bias – Analysis of your entire ECM strategy – Faster than CMM – Free – Flexible• Cons – No benchmarking – May not be focus on your corporate needs
  • Is there a model more focused to my needs
  • SharePoint Maturity Model (SPMM)• Published in November 2010 by Sadalit Van Buren (@Sadalit #SPMaturity)• Based on Capability Maturity Model, and more focused on SharePoint• Contains 3 Key Areas with 11 competencies• Well documented• Licenced for free usage if you submit your data for benchmarking (otherwise, $200)• Created for SP Intranets, not for … – Public Sites – branding/visual design – SharePoint online
  • SP Maturity Key areas and competencies This presentation will focus on this area only
  • Key area 1 – Core Concept Anything above this point will require development or customisation Maturation
  • Well Documented - Publication
  • Publication – 100 Example Default No Taxonomy No Checks on SharePoint planning Content Navigation OOB Poor use of Nothing templates and SP Lists personalised layouts only
  • Publication – 450 Example Content is Content is Governance is monitored and targeted to applied maintained specific group Standardised Custom Approval templates and Metadata is process is theme across applied applied site
  • Collaboration – 100 Example Not using Document libraries collaboration OOB Team site No process for features like version without structure requesting new sites control and check- in/check-out No consistent No using discussion collaboration threads, wikis, blogs template is applied across organisation
  • Collaboration – 400 Example Consistent Collaboration collaboration Use of discussion occurs outside template is applied threads, wikis, blogs firewall with governance Use of version Automated process control and check- for provisioning and in/check out archiving sites features
  • Business Process – 100 Example OOB No Process Workflow consistency not defined
  • Business Process – 500 Example Custom SP Dynamic Workflow scope Designer workflows based scans department workflows on metadata sites Power user can Mobile Audit trails is edit workflows to functionality is available adapt to changing supported business needs
  • Search – 100 ExampleOOB Search on No additional No custom query, results iFilters exist scopes and scopes Not leveraging off meta data No use of best and content bets types
  • Search – 500 Example Content types Search results Users tag and meta data is are analysed content to used to improve and best bets improve search experience are implemented Custom search iFilters are scopes are used installed
  • Self Evaluation Matrix Desired Maturity Goal Goal Goal Current Maturity
  • Benchmarking – by # users
  • Benchmarking – by years of SP use
  • Pros and Cons with SPMM• Pros – Benchmarking is available – SharePoint focused – Easy to use, well documented• Cons – Not very flexible – Covers a specific range of SharePoint deployments (not public sites and SP online) – License conditions apply
  • Building Strategy• Typically, Maturity Assessment guides you 60% of the way• Still need to look at … – Governance – Critical business process – Legal/compliance – Policies and procedures – Workshops• Use information to build a Business Case
  • Conclusion• Maturity is important and is often overlooked• Better maturity = better ROI on SharePoint• Use the maturity assessment to roadmap your approach• This will take time and money, plan and prioritise• Don’t follow model blindly, adjust where needed
  • Reference• SharePoint 2010 at work – (O’Reilly, by Mark Miller Founder and Editor of EndUserSharePoint.com)• SharePoint for ECM Training – http://www.aiim.org/Training/SharePoint-Course• “The blind men and the elephant” video – http://www.youtube.com/watch?v=bJVBQefNXIw• Capability Maturity Model – http://en.wikipedia.org/wiki/Capability_Maturity_Model• ECM Maturity Model (ECM3) – http://ecm3.org• SharePoint Maturity – http://www.sharepointmaturity.com
  • Thank YouNadir KamdarThat SP PM from CTTwitter : #nadirkamdarhttp://nadirkamdar.blogspot.com