Naace BSF Think Tank Update
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    Naace BSF Think Tank Update Naace BSF Think Tank Update Presentation Transcript

    • ICT Update NAACE BSF Think Tank July 2008 Programme update Wave 6a Waves 7 – 15 Consultation LEP Review Procurement Review Review of active ICT projects School APBCs
    • Programme update
      • 72 LAs now active in BSF
      • Eight different companies have won ICT contracts so far but, of these, only three have won more than one contract – RM (11), Ramesys (6), Northgate (3).
      • In LEP consortium procurements, the picture is very different from those LAs where ICT is procured separately. Ramesys lead the way with 5 wins followed by Northgate and RM with three wins each.
      • Seven different ICT companies have won as part of consortia whereas the ICT-only market is dominated by RM who have won 8 out of 9 such procurements
    • Wave 6a announced
      • 8 new LAs
      • Southampton
      • Staffordshire immediate start
      • Worcestershire
      • North Tyneside
      • Rotherham
      • Hounslow autumn starts
      • Enfield
      • Walsall
    • Wave 7 – 15 consultation complete
      • DCSF and PfS now considering options.
      • Readiness to Deliver and Strategy for Change guidance revised for Waves 7 – 9
      • SfC Part 1 disappears as a separate document
    • LEP Review
      • PwC conducting an internal review of the LEP with the aim of reporting to Board by the end of July.
      • Looking at effectiveness of existing LEPs + cost / benefit analysis of LEP.
      • This does not signal a move away from LEP idea – simply a desire to know how to make it work really well.
    • Procurement Review
      • Now complete and documentation is being modified ready for Wave 5.
      • New ICT Output Specification
      • New Schedule 1-F for 3 bidder stage
      • Revised / adapted ICT Output Spec (current) for 2 bidder stage
      • Optional for Wave 5 but mandatory for Wave 6 onwards
    • Review of active ICT projects
      • Education ICT team visited 11 LAs:
        • Bradford
        • Knowsley
        • Lambeth
        • Lancashire
        • Leeds
        • Leicester
        • Lewisham
        • Manchester
        • STaG
        • Waltham Forest
        • Westminster
    • Review of active ICT projects
      • To look at:
        • Staff resources – LA , LEP/ICT contractor, schools
        • Processes:
          • Communication with schools
          • Communication between LA and LEP/ICT Contractor
          • Change Control
        • Perceptions / Expectations
        • Likelihood that project will run into trouble in next 12 months
    • Review of active ICT projects
      • Staff Resources - LA
      • The quality and sufficiency of LA staff dedicated to the ICT element of their BSF project varies considerably.
      • In the best staffed LAs there is a dedicated team of four or more with a wide range of hard and soft skills.
      • In a couple of authorities there is no member of staff who is working 100% on BSF ICT. For example, the LA client lead in one project is also the Education ICT Adviser for all schools in the authority and the City Learning Centre manager. In another local authority, one person appears to be covering the roles of strategic lead for ICT and ICT Service/contract manager whilst also being the contract manager for the existing PFI schools.
    • Review of active ICT projects
      • Staff Resources – LEP/ICT Contractor
      • Almost all LAs expressed broad satisfaction with private sector commitment although one authority felt that their ICT partner did not have sufficient dedicated resource to ensure a smooth roll-out and on-going support.
      • There are some concerns expressed by LAs and the private sector about the amount of “churn” in ICT contractors’ staff. Demand for the best staff is high in the marketplace and there are several instances of ICT Programme Directors or Implementation Managers being tempted away by higher salaries or better packages offered by a competitor.
    • Review of active ICT projects
      • Staff Resources – Schools
      • In all projects visited, schools have identified a member of staff to be the key ICT contact. This is often, although not always, a member of the senior management team.
      • The survey highlighted some issues around the TUPE of school ICT technicians to the ICT contractor. Where LA and contractor have spent time from a relatively early stage engaging with the staff involved, the transfer process has been relatively smooth. However, in a minority of LAs, problems are anticipated or have already surfaced.
    • Review of active ICT projects
      • Processes
      • In the best LAs in the survey, there is a comprehensive and clearly understood process for gathering and sharing information between the LA, LEP/ICT Contractor and schools. For example, in one project, the following meetings take place on a fortnightly cycle:
        • ICT Programme Board – reports to LEP Board
        • ICT Steering Group – key operational forum; deals with the detail of the implementation and reports to ICT Programme Board
        • ICT HR Group – deals with TUPE process and appointments
        • ICT Finance Group
        • WAN Group – with a rep from the RBC
        • Central Services Group – data centre and learning platform/portal issues
        • Client Support Group – active schools including existing PFIs with BSF ICT
    • Review of active ICT projects
      • Processes
      • In a project where the ICT Partner is not part of the LEP supply chain, great care has been taken to ensure that the local authority, LEP and ICT supplier meet frequently and with clear agendas. This will shortly be enhanced by co-locating the three teams.
      • In another project, the operational training programme is reported to be leading to a growing understanding in schools of the scope and functionality of the ICT solution.
      • Communication processes and meeting cycles are less well developed in a couple of projects and, in one case, some key groups including the Children’s Services ICT Strategy Board appear not have met at all.
    • Review of active ICT projects
      • Perceptions and Expectations of the Service
      • There have been significant misunderstandings about the scope of the ICT solution in several LAs. These often seem to have stemmed from inadequate engagement of schools by the LA in the process of formulating the ICT Output Specification. However, in most cases – often through hard work by the ICT contractor and LA working together – schools now seem to be clear about the scope even if they are not always happy.
      • There are still significant areas of misunderstanding about responsibility for aspects of the service in one project where communication between the LA and ICT contractor is inadequate. It is possible that this will lead to problems at the opening of the new schools.
      • In another project, after a difficult start, all parties have a common perception and expectations of what the ICT solution will deliver.
    • Review of active ICT projects
      • Future actions for PfS
      • PfS will provide written guidance for LAs and LEPs on staffing models and communication processes which appear to be more effective as well as alerting them to some of the common issues faced in the early stages of implementation.
      • PfS will schedule EIA visits using this reporting format soon after Financial Close and about six months before the first school is due to open. Reports will go to the LA and LEP/ICT Contractor as well as the PfS Regional Operations Director and Project Director.
    • School APBCs
      • One school has submitted an alternative procurement business case (APBC)
      • Independent Adjudication Panel met to discuss the case and found that the school had not made a convincing case for being allowed to “opt out” of the BSF ICT Managed Service
      • School has been informed of the decision