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  • 1. Heather Coleman (248) 555-5555713 East Nine Mile  Ferndale, MI 48220 heathercoleman@yahoo.com Professional Sites: linkedin.com/in/heatherecoleman twitter.com/heatherecoleman facebook.com/heatherecoleman Motivated to achieve student success.Passionate, self-directed Marketing Assistant seeks rewarding career with ITT Tech utilizing my marketing,administrative and client relations expertise.Computer skills multi-phone line multi-task ♦ MS Word ♦ PowerPoint ♦ Excel ♦ Outlook ♦ WordPressEfficient, dog cat, mouse, cool Personal Attributes and Abilities • Exceptional typist, proven 100 wpm with 98% accuracy • Innovative and enthusiastic; honored with “Customer Service Professional” award 2010 • Leads teams to success, invited to participate on Team Advisory Board • Interact effectively with a diverse, multi-generational population • Possess high level of integrity; entrusted with mentoring 25+ new employees • Extremely adept at community and business relations, handles client-base of 80+ Relevant Experience Marketing • Innovative, creative and excellent at brainstorming in a group to accomplish organizational goals • Establish and maintain long-term professional relationships • Recommend solutions of administrative problems and implement accordingly • Conduct research, compiles data, and prepares papers for consideration and presentation by executives, committees and boards of directors • Create and monitor marketing budgets of $20 - $40K Administrative/Office Management • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures • Manage team of 12 staff members, innovative team leader • Recommend improvements to work methods or procedures • Exceptional with Internet research and computer technologies, adept at application of knowledge • Administer office budget of $25K on an annual basis Client Relations • Coordinate staff or activities in clerical support setting • Outstanding communication skills, ability to interact with different personality types • Adept at problem-solving and conflict/resolution skills • Meet with individuals, special interest groups and others on behalf of executives Volunteer Associations PTL President/Marketing, MCA; 2000 – 2003 Volunteers Assisting the Disabled (VAD); Member since 1994 Employment History Contractor Independent Contractor; Medical Transcriptionist 2 years Camcentric Solutions Administrative Assistant 3 years Meek Kayser, M.D. Medical Assistant/Laser Technician 2 years Medical Evaluation Specialists Independent Contractor; Medical Transcriptionist 3 years Henry Ford Hospital Medical Transcriptionist 3 years Education Baker College Business Administration 2 years 1
  • 2. “Heather Coleman is an extraordinary addition to any organization.”–Jane Smith, Executive Director of the Ferndale Chamber of Commerce, via LinkedIn 2