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A selection procedure designed to predict future job performance on the basis of an applicant’s verbal responses to verbal enquiries A process in which a potential employee is evaluated by an employer for prospective employment in their company, organization or firm
An interview process checks the candidate's fitness for the intended Job. Organizations will be successful with the right people in the right jobs. Wrong Person Right person Selected Not selected
Examples of Questions: Thinking Analytically: Breaks down problems, identifies information to be used for analysis, uses both qualitative & quantitative methods to analyse data. Describe a time you had to analyse a problem, when did this happen, how did the situation arise, what data did you gather, how did you go about analysing the data and what were your recommendations. Team Leadership: Actively take steps to build a cohesive and results-oriented team. Please describe a situation in your career in which you built a team using members from separate workgroups. Be specific about the groups with which you worked, your common goal, the specific role you played in bringing everything together, and the outcome of the situation.
Few Competencies looked for in interviews Behaviourial Competencies
Examples of Questions Communicating with others: Produces clear and effective communication, both in writing and verbally, both in formal and in informal situations. Describe a situation in which you had to communicate a difficult message to either a group or an individual, when did this happen, what was the message to be communicated, why was this a difficult message, what approach did you choose, how did the audience respond and what feedback did you receive about the success of your communication? Customer Care: Seeks to understand customer requirements and works to exceed them. Describe a time you exceeded a customer’s expectations, when did this happen, what was your involvement, how did you establish the customer’s needs and how did you respond to those needs, how did the customer respond to what you did and how do you know that you had exceeded and not just met the customer’s needs?
Few Competencies looked for in interviews Technical / Functional Competencies
Examples of Questions Computer Skills: Has a basic understanding of key concepts related to general computer skills. Describe how you would insert a table onto a word document, give examples of some commonly used excel formulae, how would you password protect a file, a cell, a worksheet; describe some animations used during a PowerPoint presentation, knowledge about using Microsoft Outlook for sending emails Professional / Functional Skills: Has a deep understanding of how to apply human resources policies and procedures to assist line managers in delivering organisational goals. Describe how you will administer a compensations and benefits program, manage a recruitment and selection program, demonstrate an understanding of relevant legal frameworks in hiring and firing employees, delivery of training programs.
The Interview Funnel START WITH AN OPEN ENDED QUESTION LISTEN NARROW DOWN TO SPECIFIC AREA LISTEN HOW DID THE PERSON GO ABOUT IT LISTEN FIND OUT MOTIVATIONS LISTEN ACHIEVEMENTS LISTEN SUMMARISE AND SEEK AGREEMENT START WITH NEW AREA