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Internship Programs - Chinese Library Association proposal 2012
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Internship Programs - Chinese Library Association proposal 2012 Internship Programs - Chinese Library Association proposal 2012 Presentation Transcript

  • Internship Programs in aTechnology-Driven Academic Library:Investment in Human-Time to Takeon the New High-Tech Workload
  • Professor Beth EvansAssociate Professor/Electronic Services LibrarianBrooklyn CollegeCity University of New York2900 Bedford AvenueBrooklyn, New York 11210Voice: (718) 758-8206Fax: (718) 951-4432bevans@brooklyn.cuny.edu
  • AbstractLibraries are always challenged to keep pace with a rapidlychanging, high technology environment. Welcominginterns into the academic library can allow management tokeep pace with and incorporate appropriate and beneficialnew technologies in the services they offer. Interns bringnew ideas and a fresh perspective on how libraries operate.Working with interns can be mutually beneficial, both tothe interns who need to build up their resumes and thelibraries eager to pilot new service models. The BrooklynCollege Library (BCL) has run an internship program fornearly two decades. BCL has employed a range of internsfrom high school students to post MLS professionals. Learnideas for how to organize and launch a successfulinternship program at your library.
  • Brooklyn College Library Internship Program:Nationally Recognized in 2012
  • The Experience of the Brooklyn College Library Internship ProgramDiversifying the Profession“Linking library school students and academic librariesthrough internship programs can help efforts to diversifythe profession. Research has shown the need for diversityin all types of libraries. Library staff should reflect theincreasing heterogeneity of the United States—and thetemporary infusion of interns working side by side with full-time permanent staff will help in reaching that goal.”Kate Angell, Beth Evans, and Barnaby Nicolas“Reflecting Our Communities: Internship programs open doors and minds.”American Libraries, January 2012http://americanlibrariesmagazine.org/features/01112012/reflecting-our-communities
  • • The Conference that Brings Us Together:Management in Academic Libraries in the Ageof New Technology• Where does a discussion of implementing aninternship program fit in with the theme ofthe conference?
  • • Interns are human resources and therefore amanagement concern• All management concerns are impacted by thenew technologies
  • The Affects of Technology on Workload“[T]he notion that automation always reducesworkload fails on at least two grounds. First,automation may change the pattern of workloadacross work segments, but does not always reduceoverall workload. Second, even in highly automatedsystems in which the human operator is engagedprimarily in monitoring, workload may not bereduced because the demands of monitoring can beconsiderable.”Raja Parasuraman, et al., Automation and Human Performance:Theory and Applications. New York: CRC Press, 1996, p. 98.
  • • Libraries are leaders in implementingautomation• More automation still means we need morepeople working
  • Examples of Automation in LibrariesIncreasing Workload“The Good Old Days”• Staffing physical referencedesk• Creating a finding aid forbooks – the card catalogNowadays• Staffing physical reference desk• Staffing chat reference• Staffing email reference• Monitoring social networks• Providing reference through texting• Maintaining library web site• Maintenance, upgrade, versioncontrol and compatibility of our– Catalog– ABC list or database of databases– E-journal finders– Electronic Resources ManagementSystems
  • Where will libraries find some of these new workers?• Pre-professional library interns bring skillsfrom their education and are eager to learn onthe job• Employing interns will be mutually beneficialto the interns and to the workplace
  • A Literature Search Brings UpMany Current Articles on Internships
  • The Positive Outcomes – For Employers and For Interns• Pike, Laurie. “The Full-time non-employee.”Entrepreneur, Apr 2010, Vol. 38 Issue 4, p80-87.• Yankee, Jon P.; Belew, Laurie A.; Crafford, Lisa J..“Big Help, Small Cost.” Financial Planning, Oct2011, Vol. 41 Issue 10, p87-89.• “Internships Open Doors to Your Future Career –Advice for HE&IT’s Most Admired Employers forMinority Professionals.” Hispanic Engineer &Information Technology, Fall2010, Vol. 25 Issue 2,p8-11.
  • Examples from Libraries• Sargent, Aloha R.; Becker, Bernd W.; Klingberg, Susan.“Incorporating Library School Interns on AcademicLibrary Subject Teams.” Journal of AcademicLibrarianship, January 2011, Vol. 37 Issue 1, p 28-33.• Smith, Sara D.. Reaching Out to Undergraduates –Recruitment vis Internship.” American Libraries,September 2010, Vol. 41 Issue 9, p 38-41.• Asher, Curt; Alexander, Johanna Olson. “The LibraryInternship and Expo as a Pathway to Diversity – A CaseStudy.” Journal of Education for Library & InformationScience, Winter 2006, Vol. 47 Issue 1, p 17-26.
  • The Downsides – For Interns and Employers• Chatzky, Jean; McGrath, Maggie. “The Great AmericanInternship Swindle.” Newsweek, 11/28/2011, Vol. 158 Issue22, p22-22.• “Interns Willing to Pay for Work Experience.” Recruiter,11/28/2011, p10-10.• Perlin, Ross. Intern Nation: How to Earn Nothing and LearnLittle in the Brave New Economy. NY: Verso, 2011.• Kiplinger, Knight“Are Unpaid Interns Exploited byEmployers?” Kiplingers Personal Finance, Apr2011, Vol.65.• “Unpaid Internships: An Option That Must Pass StrictCriteria.” Managers Report, Jun2011, Vol. 11 Issue 6, p5-6.
  • For better or for worse, internships are on the riseand interns are going far afield to find them.“As Western economies stagnate and Chinas continues to grow,students in Europe and the United States are increasingly lookingeastwards for internships and placements. Scant opportunities athome have driven more and more students to China and Asia-Pacificcountries where they can brighten up their resumes, according toyouth group AIESEC and the International Association for theExchange of Students for Technical Experience (IAESTE).”“China emerges as new job frontier for Wests youth;Hundreds of US, European interns are flocking to Asia for experienceas work dwindles at home.” South China Morning PostDecember 27, 2011
  • Internships and My Career Trajectory• Spring 1994 – final semester at Queens College of the CityUniversity of New York (CUNY), Graduate School of Library andInformation Studies registered in internship course for credit• Approached the Brooklyn College Library (CUNY) to do aninternship; no formal program existed• February 1994-May1994 interned in information services unit• June 1994-August 1994 worked as an adjunct librarian at theBrooklyn College Library• September 1994-August 1996 worked as a substitute assistantprofessor in the Brooklyn College Library• September 1996-August 2001 worked as a tenured-track assistantprofessor in the Brooklyn College Library and awarded tenure• 2002 – promoted to associate professor
  • History of Internship Program atBrooklyn College• 1994 - No history of internship program before my employment as an intern• 1996 – Library school of the University of the West Indies, Mona, approachesBrooklyn College Library to host students doing a required practicum• 1998 - The internship program in the Brooklyn College Library goes local hosting asingle library school student• 1999 – First high school student employed as an intern• 2001 – First hosting of intern doing practicum for degree fromUniversitätsbibliothek Stuttgart• 2003 – Three month hosting of visiting librarian from Shanghai Jiao Tong University(runs concurrent with one week hosting of visiting Russian librarians as part of theOpen World Leadership Program )• 2006 – Multi-intern cohort reaches new high of three interns simultaneouslyemployed• 2009 – Intern cohort of seven (peak) employed in a single semester• 2012 – Six interns currently employed
  • Finding Interns• Outreach to library schools– Five library schools are sources in the New York City area (Queens College, CUNY, St. John’s U,Palmer School, LIU, Pratt Institute, Rutgers U)– Consider reaching beyond the local library schools• students studying elsewhere home for summer break (SUNY Albany)• students living locally but studying through a distance learning program (Clarion U,Syracuse U)– Contact listservs targeting students– Ask library schools to hang your flyer• Outreach at events (conferences, meetings, etc.)• Build a library and they will find you– Interns find you on the Internet or through other means (UWI, Stuttgart, Shanghai)– Interns tell others about their experience• Consider non-library school students– Undergraduates at your institution– High school students (on campus; schools with internship programs)• Consider post-degree professionals
  • Who Are the Interns?Singles• Cheryl• Nadine• Yelana• Natalia• Sophia• JaroslavCohorts• Jonathan / Julia• Wendy / Barnaby / Kate• Wendy / LuAnn / Eric /Matthew / Jay / Vikki / David• Sarah / Ralph / Flordalisa• Julia / Andrea• Wallens / SuMin / Melanie /Emma Karin / Jennifer / Aimee
  • Keeping Organized• Orientation• The syllabus– Mission statement– Recommended readings– Week-by-week schedule• The spreadsheet• Passing on responsibilities to the internsthemselves (e.g., arranging unit visits)
  • Brooklyn College Library Internship Syllabus, p 1-2
  • Brooklyn College Library Internship Syllabus, p 3-4
  • Brooklyn College Library Internship Spreadsheet
  • Brooklyn College Library Internship Spreadsheet
  • Brooklyn College Library Internship Spreadsheet
  • Brooklyn College Library Internship Spreadsheet
  • Getting Down to Work• Reference desk shadowing• Chat reference staffing• Class instruction: observation and leadership• Unit visits• Attending campus and university-wide meetings• Special projects• Subject specialist pairings• Mentor matching• Professional activities (e.g., attending and orpresenting at conferences, publishing)
  • Special Projects• Myspace/Facebook development• Organizing the philosophy departmentlibrary• Reference collection weeding• Multi-lingual information literacy modules• MLK Literacy Project• Children’s book author talk for School ofEducation• E-book carousels and web pageenhancements• Mobile web services development• Pre-medical student online workbook• Government Documents training• Disability services training for librarians• Random Act of Culture production
  • Where Are They Now?Jonathan – College of Staten Island Library, CUNYWendy – Kingsborough Community College, John Kibbee Library, CUNYKate – Sarah Lawrence College, Esther Raushenbush LibraryBarnaby – Mt. Sinai School of Medicine, Levy LibraryNatalia – Hofstra College, The Joan and Donald E. Axinn LibraryFlordalisa - Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates (law firm)
  • What Do They Have to Say About the Experiences?
  • Advice for a Successful Internship Program• Recruit widely and be open to all inquiries• Provide an orientation with a syllabus,introduction to library staff and a tour• Identify and have interns tackle discreet projects• Design long-term projects so they can be handedover from one group or individual to the next• Listen to the interns; they may bring some goodideas/challenge our ideas• Seize the opportunity to diversify the work forceof your institution
  • Benefits for the Interns• Gain broad experience (in contrast to studentworkers with more limited responsibilities andopportunities to learn)• Build a resume• Get a sense of desired career direction• In cohorts, gain from peers and mentor others• Acquire life-long mentors• Balance ideals of theory with the realities ofpractice
  • Benefits for the Library• Interns are eager employees, eager to learn and eager towork• Interns bring new ideas, fresh from school• Interns are not constrained by job descriptions• Interns may provide the extra needed employees for short-term projects• Interns may take on projects that can be passed on fromone group to another• Interns may diversify to workplace• Libraries contribute to the profession by offering individualsbefore, during and after undergoing a formal library scienceeducation a unique opportunity to appreciate andparticipate in a real library work experience
  • Thank You!谢谢Beth Evansbevans@brooklyn.cuny.edu