Right To Service Act 2012-KERALA

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The power of people is stronger than people in power...Sevanavakasa niyamam 2012 kerala (Right to sevice act 2012 uploaded by T James Joseph Kottayam Mob=9447464502

The power of people is stronger than people in power...Sevanavakasa niyamam 2012 kerala (Right to sevice act 2012 uploaded by T James Joseph Kottayam Mob=9447464502

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  • 1. il*tsa
  • 2. Qcmoco*o?f~~wsopcwpcu,cmocrsot~co~w~ucrp!o~Ci~~pc(u?uO&WCIul~BL&I- ,u~cspcaoosocrop~Gwnuro3op~mrnuotitsplumampobqwc.~!1e~cauu91armcru)om~cuclra(~)--~oac~s~(n~t~) ZSlw~c~~~Pkitc(9OCUIUC------....,----..-.-5Ea&p19OWI~CCWUOomcwruIFIYPIOoc-Ec~al(mcu!wcI~p~uow?me,&tcuL~curonuso~colm~le,pm~us[9aplo,orno~cmcru~6r~uococoru~0Q~)~WUICBOD@~!cra~~pccwOu,,lml0rumcawa~rin~w,,(@u(9)I!!uurcscurwupcru@uptrwcncToa8ParsGeslhrow1~cwagucutsomcwrul-F?VIUOC-E~CUUUI~,,~OICSP~~PIID~DLIUUPL~ocwa,,(F-COY)~~~crrusg~o p~hyc~pudbtwluoc-rancm-u&ai~gowcol~p~nclap-ceamcfs~wun~~pqmcanolru?mepcup&c9%cwowrvcunoctm~rCI~J~LQWplowcr"os?tsrupcwphuotrg-£
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  • 4. ~~m~cm~a uoowutmwacPp~ua*p~Ppl..ocm0toooolcs~ru~HygpQm
  • 5. Regn.No. KERBIU2012/45073dated 5-9-2012 with RNIReg. No,ad. miKLlTV(N)/12/ 12-14c e -:& K E W A GAZETTEW TCdhOB wm069- Tlriruva~rantl~npuram, 27th Octobcr 2012I Saturday 2012 &53ir~d 27cm?qmmld~cbo,5th Knrthika 1934)-1013mrmd5"k:mrn? 1934 ax&tmi& 5GOVERNMENT OF KERALAlexsonnel and Administrative Reforms (AR-XDJ Department1..-:+<IS.H. 0. No. 75112012.tIn cxercise of the powers conferred by-n 11 of the Kerala State Right to Service Act,.2012/ (18 of 2012), the Govcrnlnent of Kerala hereby make the following rules,. .I . Short rifle arid conzn2encemcnf.-(1) These rules inay be called theKcralla Statc Right to Service Rules, 2012.>(2) Tbcy shall come into force at once..
  • 6. - .. . . . . . . . . . . . - . . . . . . .-... ---.... . . . . . . ... . . . . . . . . . . . . . . . . . . . . .-. - -~ ~~~. ..- - -. --- =->.>.- :- &.-~.=-. .-L=.- . , ~ - ~...... : .- ........... . . -........-. -..- ... ......... ..-. .............. ..............-=---- =-.;. ;---;..~ ?-. -_2-. _,. _~ ..-=: -.--- . .-...... . . . - . . .. .3, Jemption Ji-on1pcr.yment of nppcalJee ...-No fec shall be lcvicd forg the first or seco$ appcal under section 6. 25ea1.----(l) An appeal to the first appella~eauthority under sub--fion (1) of scctiotl 6 may bc filed i n FormNo. TI or in any othcr-formattaining the particulars mentioncd in thc said Form.(2) An appcal to the spoild appellatc authoritpunder sub-scction (4)section 6 may be filed in Form No. UI or in a11y other fonnat containing thecntioued in the Said Fonn.10. Ducurnenfs ro be enclosed will1 t!te appeal.--.Along with the first or1, tllc appcllant shall cnclose thc following documents, namc1y:--(i) List of documcats enclosed with the first or second appeal.(ii) Self attcstcd copy of the order against which the first orsecond appcal is bcing made.-(ih) Copics of the documcnts relied upon-by the appellant andrcfcrrcd to in the first or sccond appeal.1 11. 01-derin -fir.vror second nppea1.-(1) The order in the first or secondappcal silall be in writingI f(2) Copy of the ordcr in appeal shall be given to thc appellant,dcsignaicd oficci or the fxsst appcllatc authority, asthc casc may be.(3) ,In thc casc of imposition of finc, thc second appcllatc authorityshallfonvard a copy of such ordcr to the authority concerned, with instructionsto deduct the amount of fine from the salary/hot~orarium/rcn~unerationof thedcsignatcd offrccr or of the first appcllale authority?as the case may be.(4) In the event of rccon~meodationfor disciplinary action against thedcsignatcd officcr or dlc first appellate authority, as the cgse niay be, the secondappcllatc authority shall fonvard a copy of the order to the appointing authorityconccrncd.(5) Where the sccond appellate authorily makcs any aincndmcnt in theordcr of the first appcllate authority. then heishe shall fonvard a copy of suchorder to thc first appellatc authority and the designated officer and to theappcllant.- 1. . . 12. Maintenance of register of cases 1cndc.l- tlre d-lct..-The designatedofficcr, the first appellate authority and the second appellate authority shallmaintain Iiegister of al~ihecases in Form No. IV.Ct
  • 7. LJgapt$iLlqssa=aspuv
  • 8. . ,.~ . .: .. . . . .. ~. .-. ..5FOM NO. n.-H(SeeRulc9(1)]FOKM 01: APPEAL TO ITE FIRST APPELLATE AUITIORITYBcforc thc ...................,......................@csignation and office address of thet Appcllatc Authority)............................................................................a....-.(Nume nnd address of the Applicnnt/AppelZant)...D ..........0 .........,6..-..s.........n........................................ (Nante and ofice n d h s of Designated O_Oricer/Rcsponclenl) ,1. Dare of application2 Date of acknovlcdgernent3. Date of rcsubmission of the application :aftcr rcctifying thc defects, if any4. . Details of scrvicc required.List of documcnts enclosed(1) ...............................................................(2) ........................................................ ,.....DeclarationThe particulars given above are true and correct to the best of -myknowledge, information and belief..................... .........................Datcd this the day of 20.........(y ear)Signature of the Applicant/Appellant
  • 9. 3ayaqpuerroyeruJojuraSpqniorqXUIJOIS393ql033931103PZIt!31E3AOqB~3.!3sle1n3ys~d3q.LUO!)l!J?!I33a
  • 10. JOld1335rISjoalga
  • 11. - ---- ---- - ---- ---=- - - - - - &-- - - - -- -> ---- .-- -- -_ - _ _ _ - - - - - . -- - - - - -- - -- - - = - -- -. - - - -- - - - - .- A- - T .L_ __.---- - - - --.iRcgn.No. KERBIW2012/45073vcmment of Kerala dated 5-9-2012 with RNIReg. No. awl mm~d~ ~ 1 ~ ( ~ ) / 1 2 / 1 2 - 1 4XCIERALA GAZETTE "G&(b2 c~moovE~RGORDXNARYm m 3 w 3 0 m 0PUBLISB[ED BY AUTHORITYqujl~ihoml~rn~ml~ r ~ n u l ~ u a ~ q m ~ n ~ m ~5Tlliruvanrnthapuram, 27th October 2012Snturdny 2012 6ujhxmM 27m k o ~ c u m ~ , 5th Karthika 1934} ,012cnmdmcn1 1933 cfxxihm?dhO 5GOVERNMENT OF KERALAPcrsonpel and Administrative Reforms (hK-12) Department#NOTIr-ICISrrIONG 0.(Y) No.55/2012/ P&ARD. Dofed ~irur)atrcm~lzqpuram,27th October; 2012.S. I<. 0. No. 750/2012.-In exercise of the.po.wcrs conferred bysub-section (2) of section 1 of the Kerala State Right to Service Act, 2012(I 8 of 2012), the Govcmcnt of Kerala hereby appoint the 1st day of November,2012 as the date on which the said Act shall come into force.By order of the Governor,T. J. MATHEW,Sccreiary to Government..33431812012/DTP.In
  • 12. Explanatory Note .si(This does not form part of the notification, but is intcnded to indicate its1general purport.) ISub-section (2) of scction 1 of the Kerala Statc ~ i & tto Servicc Act, 2012~imcncemcntofinto force with
  • 13. -pmcwolsscw_W~plruolsCwglwwm1wwcwrucwruCU)a_ucwYoFuucnoccuplsoFww3orucacwawQJCW~~P~,mcwuu&to-Lmruwcwt~~cusrnru~lroscsruc~lrucEl0sps-9..~ca,lmwmuoh~~~~t.oru otu@919~wwJ~wO~~CVGEStoep&~t~wP(s(p~~$ce,cw~ow~<no~~~_~oJsscrnwc(Fpru~scstswmcelotwlwowruwa-9L.2-===..-7--z-.-- ............. ... -~.~_=:-:.._~i=_:=~_.-_:_~_ ----.--._...........~-.--...-.......--........... -.---........................... -.~~............. ----....--------.............................~.
  • 14. ~w8e~la,cmawecmPmpmcncYvaBw?mpmrua~~mc~o~mwruma pwrn~3~1~1wpcrru~wa~pw~KWPDPLP) n.puuPwp13racsunsw~PwcyucsorrsaPmowruc-lrugnw~acw~cnpm,~Fcsmurus~oasarulru~lmurusocwcorwgwcewPm1wo~~.~,wcBPWJoPm~cu~~uceccuace~mruapcwpw~uoswrunua[~aqopa)~uktrsap)pwgwcrsWI~LU)~owwla~cmcwac(9fpcwmcoracs~wmcrrms~@ED~wmruawp~c~~wgwcsc~p111~j~~~-~...-,..~.-.~.. .--..A---.---...---...-...-..~~.~~.......-.-.-.-.--..==---.-2.:-..:.~.~..y-.57-.........-.~.~~.......~---~-.-........ ------.-..-...-....-..--.........-.-~...-.-._.~-..-.~~
  • 15. pcwplsraowruhoa-?u?(~(~plmcanala~ lscw~mwgrufimocuepwYacwCUEISIS?^ssP~l~Fewimm1~)~?U~!QI.QKU~~W~csaceoscwru~wruceuu{horn)~pccruuPwcFp1.~~~~SSPw~m~srumwhusplvplw!pdt;mocuepcwlmm!?!~)fimocue~n~cauu?w~sw~rmwfimocuueo?raccarslslhw1mlsrumarhuu@OWIU~VOEgruccarsls1hw~cw?w~F~~cNs~
  • 16. ~~PwvPrucoa&elmlEemocwac(a)af$(~1mfiemocuueniiiii-~ococuueBipPF;pwyusePZ~as~croyu1uutw~~~tocraalrafiwocursacraalrafiemoeuocs(E)IEpwyu~~(PUUPSF~~WCCU)oorcw&~Ju~(QL~)G~OCWOJS~CW1ouucwfp.ocraa1F..ocuuacmafiwocuuetcwsocmowLouxslmaw&pRdu(r)@w-n~~o~(9~a~a~o~w~a~~w ~wnsaaS3?0acw?o~ooyuascoo~csecos~fimpwmapaa -.-promo~cs<scoa~~Fem
  • 17. as~crumcs?wp~e,cw1mwpfiwocua~?wmcfo@dwtm~wpccnrmsl,<rus~cm~cc~m~ccllcutompfiwOCUIS~pcm?wm?lt.dipaeruruta000spo?mrutaoospmascs?a~ac~~~mrafimocuoepccw?a~crucwcF~cruowwlcnlar~mwhupfiwocwuUU<SCBLS~ULSP)C~mcmmcfworwPlmWL~aLrUorwplac~~mmppwocuue-_cllsccruuo?w?~aUuacsruru?~~000sLmwcmarup~walorut@oszse~~~)wcsp~~(gucew?crn1~)oosacs~cruwephu~[r,c~9w?o1~pccwPa~ocwpwooruwaCQ)(SC~%LSEL~~CUS~COCBIOC~W
  • 18. 1delivery for better quality coverage and responsiveness to citizens needs overtheir life cycles. The pressure on the public service to deliver better quality and- - -- - . - - .-- - - - -.- - .- -- - - - . - - -- - - - -. - - ---- - - - - --- - ->- - ---- - -- ---.-.- . - - - - -- -- -a- - - - - - --- - - -- --= =----- - -- --* .- -- -= -----*EFFECTIVE SERVICEDELIVERY IN THECONTEXT OF RIGHT TO SERVICEACTASH1CK.K.PMEMBER STATECURRlCULUMCOMMITTEEGOVERNMENT OF KERALAVISITING FACULTY IMG, CALICUTFast changing development at the global and national levels are rapidlytransforming the socio-economic frame work Of societies across the world.Technological change, economic restructuring towards market oriented activity,more decentralised political process , the pace of globalisation with itsunprecedented information flows.. . all these factors are changing theexpectation and life style of people with regard to overall quality of life. Inmany developing countries demand for services is expanding at a very rapidpace and the systems of service delivery are unable to cope with the resultingchallenges. ~ x i s t i n ~systems of service delivery without moded forms ofpolicydesigns are proving inadequate for service delivery based on the presentrequirements of citizen.There fore. the state is under Dressure all over the world to restructure servicefaster service is tremendous. To b e efficient and succesll, &e publicorganization must adopt their own strategy and mould the staff fiom civilservants .to quality and visionary leaders. As we know a government which iscommitted to the welfare of its ~eovleand the develovment of state has to1 1 1provide igh quality service to its citizens in an equitable and fair manner.Thereare%ariouskinds of services to be provided by public authorities in a scientificand systematic manner that should cover the gap between government andpeople.Ther is nothing; more im~ortantto the effectiveness and vresi~eof the civil 1- "service than the in power and the generalpublic having theconfidence in loyalty,integrity, faireness,discipline and the professionalism ofthe public service. Continousefforts must therefore be undertaken to preserveand enhance this climate of confidence and acceptance. Towards this end,public service must constantly maintain and adhere to the high standards ofaccountabilityparticularly in the area which directly affect the quality of the lifeof citizen.The total civil service should be free from the clutches ofego,hierarchyand corruption and dishonest behaviourThere should be a systematic approach to ensure the adequate level of servicesof prescribed quality in the prescribed time. The focus area of Right to service >
  • 19. -- ----- - - - - -- - . _____ _ _ _ _--- -- - - - .-- - - - -- -. - - - - _ - - - - - - - - - - - - - - -.-- - - - -. --- -- -Act will be to ensure the public service in a moretransparent,scientific,equitable,systematic, timebound way to reach the citizenfrom satisfaction to delight. Kerala has been in the forefront among other statesin India, for innovation and creative practices. There is no doubt that the Rightto service Act will be a feather in the crown of the service delivery system ofgovernment ofices to meet the requirement of their stake holders in an expectedlevel.GENERALISABLE PRINCIPLES1 FOCUS AREAS FOR EF~ECTIWSERVICE DELIVERY OF PUBLIC SERVICES.1. Identification of stake holders and their expectations2. commitment to the goals and objectives ofthe department3. Input-process-outcomeslresult oriented service delivery systems4. definition of services5. accessibility: placelpoints of service delivery should be in an accebleway.6. open ,transparent systems for informations and communication7. monitoring and feedback mechanismsCitizen focuse d service delivery involves the basic principles which should bekept in mind while designing the structures, processes and modes of servicedelivery.Service delivery management in the context of developing countries needs tolink policy!makers,saervice providers and service users in a frame work basedon develofiment goals. Goals and objectives of service delivery need to beclearly stated and known by users and service providers. The areas and items ofI service delivery ,the volume/level and quality at which they will be deliveredand the places in which they can be accessed are issues in service deliverymanagement based on a framework that focusses on structure, process andoutcome. Expanding inclusive service delivery which focuses on groups thathave limited or no access to public serces is critical for attainmentof developinggoals. Strengthening the propoor focus, increasing systizen involvement ,ensuring sustainable commitments by service providers in keyareas andensuring outcomes are essential in designing new and improved systems ofservice delivery.COMPONENTS OF SERVICE DELIVERY MANAGEMENTThe delivery of services in the concept of SDM should be as per theexpectations of the customer. A mere delivery of service is not enough forSDM. It is a combination of the following factors2
  • 20. 1.Service2.Time3. Quality4. Compactness5. Accessabilty6. outputBUILDING BLOCKS OF EFFECTIVE SERVICEDELIVERYHow a public institutions delivery system change as per the desire of acustomer? Evidence across a range of countries has shown that well fbnctioningbureaucracies can promote growth and reduce poverty. They can provide soundpolcy inputs and deliver critical public goods and services at least cost. During19&century most industrialising statesmordernised their public administrations.Early leaders included France, Russia and UK. The success of the british civilservice reforms in last century provides an early example of the importance ofnurturing effective,rule based bureaucracies. Many low-income countriesincluding India however have been unable to create even the most rudimentaryunderpinnings of a rule based civil service. Their fonnal systems often resemblethose industrial countries on paper. But in pracitice informality remains thenorm. Merit based personnel rules are circumvand staff are recruited orpromoted on the basis of pattronage and clientialism,budgetsare unrealistticandoften set aside in any case by adhoc decision during implementation. At bottom,all these problems can be traced back to weakness in the underlying institutions,poor enforceablitya of the rule of law both within and beyond the public sector,lack of built-in mechanisms for listening to, and forming partnershipwith firmsand civil society and a complete absence of competitive pressure in policymaking, the delivery of services and personnel practices. It can be pointed outlike the following:Less TransparencyLess participationCurruptionLess defined dutes and responsibilitiesAbsence o Measurement systemfperformanceAbsence of Performance appraisal systemLess followupBUILDING INSTITUTION A CAPABLE SERVICE DELIVERYINSTITUTIONIn order to strengthen the institution a capable service delivery organisation thefollowing components are necessary
  • 21. 1 1gIS.lilof-Well defined Vision-Well planned Mission-Strong central capacity for formulating and co-ordinatinga policy-longrun, medum-shortrun actionplan-preperation of major service delivery areas-preperation of servicedelivery activities-participation management-clear definition of dutiesand responsibilities through group meetings-steering/monetoring committeeto evaluate and monitor the performancegap-well and transparentperformance appraisal system-training only to fill the performance gap-Creation of motivated and capable staffTo conclude we can realise that than the input ,out put importance to be giventhe process modification and liberalise the mind of employees.To sustain thepublic organisation ,nation leads not only qualified civil servants but qualityleaders