learn how Zappos turned a shoe website into the world’s largest online shoe store in just 10 years, with $1 billion in gross revenue and a reputation for world-class customer service. Myra Golden has studied the Zappos service culture and contact center for more than two years and has isolated the 5 keys that have made Zappos one of the most envied service companies in the world.
•Key 1: Live and Deliver WOW
•Key 2: Focus on the Customer Experience as the #1 Priority
•Key 3: Make Emotional Connections with Customers
•Key 4: Treat Employees Very Well
•Key 5: Surprise and Delight