To build a workforce of highly skilled, innovative and disciplined individuals who will operate as one to enhance the efficiency of the hotel industry in its efforts to achieve the goals of Vision 2020 and beyond.
As an official national network for the hotel industry, the Malaysian Association of Hotels (MAH) will act as a voice of the industry, working as one body to promote, protect, represent and advance the interests of its members.
Business owner would have other people to assist him/her in managing his/her business affectively, he/her will supervises a group of workers to do what needs to be done in order to achieve his/her business objectives .
As the business continue to grow, the company grow bigger, employs more workers and has multiple managerial levels in the organization structure. At this stage the owner spend most of his/her time on the managerial function, namely, planning, leading, organizing and controlling.